--- title: Worldpay Reviews meta_title: 'Worldpay Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 43 reviews by the users' company size, role or industry to find out how Worldpay works for a business like yours. aggregate_rating: rating_value: 2.9 review_count: 43 scale: '5' date_modified: '2026-08-07' parent_category: name: Payment url: https://www.g2.com/categories/payment --- # Worldpay Reviews **Vendor:** Global Payments **Category:** [Payment Processing Software](https://www.g2.com/categories/payment-processing) **Average Rating:** 2.9/5.0 **Total Reviews:** 43 ## About Worldpay Worldpay unleashes the potential of every business. We do this through our ability to power global commerce by providing exceptional payments technology and expertise to our clients everywhere. Our processing solutions allow businesses of all sizes to take, make and manage payments in-person and online all over the world. Annually, we process over 50 billion transactions worth more than $2.3 trillion across 146 countries and in 135 currencies. To learn more about us, visit worldpay.com ## Worldpay Pros & Cons **What users like:** - Users value the **reliable payment processing** of Worldpay, appreciating the ease of searching payments by date and time. (2 reviews) - Users appreciate the **ease of searching** payments by date and time with Worldpay, enhancing their experience. (1 reviews) - Users appreciate the **easy payments** feature of Worldpay, finding it convenient to search transactions by date and time. (1 reviews) - Users appreciate the **easy payment search functionality** of Worldpay, thanks to its date and time display. (1 reviews) - Users find Worldpay's service largely **reliable for basic card processing** , though some experiences reveal fragility during challenges. (1 reviews) - Users value the **time-saving payment display** feature of Worldpay, enabling quick and easy searches by date and time. (1 reviews) **What users dislike:** - Users report issues with **account blocking** and withheld funds, experiencing poor support and lack of accountability from Worldpay. (3 reviews) - Users report **billing issues** with Worldpay, citing excessive fees, withheld funds, and poor customer service response. (3 reviews) - Users are frustrated by **poor customer support** , as emails are ignored and accountability is severely lacking. (3 reviews) - Users are frustrated by **excessive fees** and poor customer service, leading to financial and communication issues with Worldpay. (2 reviews) - Users express frustration over **funds holding** , citing excessive fees and a lack of accountability during critical situations. (2 reviews) - High Fees (2 reviews) - Users express frustration over **poor feedback management** , citing lack of support, accountability, and transparency in critical situations. (2 reviews) - Users face **connection issues** with Worldpay, often needing customer support assistance to resolve them. (1 reviews) - Expensive (1 reviews) - Fee Increase (1 reviews) ## Worldpay Reviews ### 1. Poor Customer Service and Fees are too high **Rating:** 1.5/5.0 stars **Reviewed by:** Jennifer P. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2020 **What do you like best about Worldpay?** Worldpay integrates with our medical software and prevents us from missing payments applied on accounts. **What do you dislike about Worldpay?** The customer service is awful. I have had to call multiple times about different things, and have had issues getting anything resolved. Everything from previous managers being reinstated on the account after they've been gone for 7 years, to having difficulty with receiving the information to become PCI compliant, phone calls are always at minimum 30 minutes long, with more than half of that time being put on hold, or transferred from one department to another to another. I have had one person try to explain to me how credit cards worked, and despite me asking the same question in multiple different ways to try to help them understand, I still got blamed for the problem I was having at that time. The fees are constantly increasing, and I always feel like they do not care about their customers when I try to call. **Recommendations to others considering Worldpay:** Avoid them if you can. We only use them because of the integration they provide. As soon as there is something else available that is integrated with wireless card readers, we will switch. **What problems is Worldpay solving and how is that benefiting you?** The only problem that we seem to have solved by using Worldpay is making sure that payments and reports are syncing up properly because they integrate with our management systems. It has saved me a bit of time with reconciling at the end of the day. ### 2. POS integration issues **Rating:** 2.0/5.0 stars **Reviewed by:** Gina K. | Regional Director, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Worldpay?** I love the ease of use in their virtual terminal - used to load gift cards, search a card, see a batch or statement, and perform a refund. **What do you dislike about Worldpay?** I went with Vantiv/Wolrdpay due to their EMV capabilities. I was told they would be 100% integrated with my new POS within 6 months and during that time they would offer EMV chargeback protection for that period. Here we are 2 years later and the integration is not working. Their EMV devices won’t accept their own gift cards. **Recommendations to others considering Worldpay:** Make sure that all your needs are being met before signing the contract as their promises of the future may not be realized. **What problems is Worldpay solving and how is that benefiting you?** Currently paying out on a ton of EMV chargebacks due to non integration with our POS. ### 3. WorldPay in non-ecommerce application **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2015 **What do you like best about Worldpay?** Initial setup was the thing I liked the most. The documentation on our first steps was pretty straightforward. **What do you dislike about Worldpay?** Well, a lot of small problems were caused by slightly different test environment. After we did a lot of payments through test and we tried prod some things like 3DS didn't work as they should've. Also documentation wasn't quite clear and didn't contain some of the items we needed to make it work with on-site checkouts. **Recommendations to others considering Worldpay:** In my opinion price/value ratio is pretty good. Basic setup is also quite simple, but if you are planning to make some more complicated stuff prepare to exchange a lot of emails saying that you've done something wrong and after not making any change it miraculously starts working. It's standard line of defense in their tech dept, but really isn't as bad as it sounds. **What problems is Worldpay solving and how is that benefiting you?** Cashflow that needed to be secured enough against scams that happened quite often. ### 4. Nothing groundbreaking about WorldPay - more or less what you'd expect from a Bank **Rating:** 1.5/5.0 stars **Reviewed by:** James C. | Founder, Owner, Tea-boy, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2014 **What do you like best about Worldpay?** WorldPay is available in New Zealand and integrates with ChargeBee (for subscription billing). This is pretty much the only reason I went with WorldPay. If you're operating in another country though, you're probably better off going with someone like BrainTree or Stripe, since they'll be heaps cheaper and easier to setup. WorldPay were thorough and professional and their service is reliable... but then you could probably say the same for pretty much any of the payment providers. **What do you dislike about Worldpay?** The application process took forever (from start to finish, around 4 months). Don't expect to be up and running very quickly with these guys. They'll need documentation supporting the fact that your grandmother had a cat in 1972 and various other details that you might not see the relevance of (OK, maybe not the cat... but you get the idea). I also didn't much appreciate the fact that I had to pay, just to make an application to become a WorldPay merchant (something in the order of NZ$480)... but that appears to be standard down under. SwipeHQ also charged me NZ$100 to make an application with them... after which they lost the copy of my passport no fewer than 3 times (the 4th time they asked me for it I gave up on them)... so I guess to WorldPay's credit, at least they came through in the end. **Recommendations to others considering Worldpay:** Use them if you have to... **What problems is Worldpay solving and how is that benefiting you?** My circumstances were a bit particular. I wanted a solution to charge customers for a New Zealand based SaaS company. So that I didn't have to write the code to do all the subscription management myself, I used ChargeBee and quite literally the only Payment Gateway in New Zealand that ChargeBee supported (at least when I set up early 2014) was WorldPay... ## Worldpay Discussions - [What is Worldpay from FIS used for?](https://www.g2.com/discussions/what-is-worldpay-from-fis-used-for) - [How do you make WorldPay NOT suck?](https://www.g2.com/discussions/how-do-you-make-worldpay-not-suck) - 1 upvote - [Why are all worldpay employees corrupt and very bad at there jobs?](https://www.g2.com/discussions/50252-why-are-all-worldpay-employees-corrupt-and-very-bad-at-there-jobs) - 1 upvote - [View Worldpay pricing details and edition comparison](https://www.g2.com/products/worldpay/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+13%3A26%3A32+-0500&secure%5Bsession_id%5D=64840d85-a464-4f09-8dec-3d4835fd8e91&secure%5Btoken%5D=19b32b64b2fb28667f0436f2ef944389103dae9b3247c82e240c1da985c7f5b4&format=llm_user) ## Worldpay Features **Payment Options** - Coupons, Discounts, Promotions, and Gift Cards - Recurring Billing - Instant Payment - Accepted Credit Cards and Debit Cards - ACH Payments and eCheck Processing - Split Payments - Real-Time Payments - Multi-Currency - Self Service Portal **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration - Debit/Credit Card Processing - Online Payments - Partial Payments - In-Person Payments - Digital Wallet Payments **Payments - Embedded Payments** - Processing - Fraud Protection - Payment Methods **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Transaction Monitoring - Financial Fraud Prevention** - Payment monitoring - Real-time risk monitoring - Threshold Management - Internal Fraud Monitoring - Activity Monitoring - Transaction Monitoring - Access Management - Case Management - Electronic Payments - Compliance Management **Administration** - Reporting/Dashboards - User, Role, and Access Management - Payout Time - Manual Payment Entry - Omnichannel - Levels 1 & 2 - Level 3 **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 - Payment Gateway Integration - ACH Payment Processing - Cryptocurrency Processing **Personalization - Embedded Payments** - Customer Onboarding - Checkout Customization - Localization - Merchant Portal **Identity & Authentication - Financial Fraud Prevention** - Identity Verification - MFA - Data Verification **Security** - PCI Compliance - Fraud Protection Tools - Data Tokenization - Two-Factor Authentication - POS Verification **Payment Options** - Multi-Currency - Self Service Portal **Setup - Embedded Payments** - Payment Flows - APIs - Dispute Management **Behavioral & Analytics Detection - Financial Fraud Prevention** - Behavioral Analytics - Bot Detection - Predictive Analytics - Real-Time Analytics - Anomaly Detection - Check Fraud Detection **Development** - Customization (Fields, Objects, and Layouts) - APIs - Accounting Software Integration - E-Commerce Software Integration **Security** - POS Verification **Analytics - Embedded Payments** - Transactions - Reconciliation - Revenue **Audit & Compliance - Financial Fraud Prevention** - Audit Trail - Reporting **Additional Functionality** - Data Mapping - Generative AI - AI Copilot - Data Visualization - Risk Assessment - Real-Time Updates - Risk Analysis - Custom Fraud Rules - Real-time Alerts - Data Synchronization - Financial Transaction Approval - Payment Fraud Prevention - Data Discovery - Third-Party Integrations - Financial Analysis - Real-Time Data - Reporting & Statistics - Authentication - Activity Tracking - API - Transaction History - For eCommerce - Activity Dashboard - Risk Alerts - For Banking - AI/Machine Learning - Alerts/Notifications - Data Import/Export - For Insurance Industry - PSD2 Compliant - Data Capture and Transfer - Search/Filter - Alerts/Escalation - Behavior Tracking - Customer Accounts **Platform** - Performance and Reliability - Internationalization - Currency/Language - Internationalization - Operating Country - API / Integrations - PCI Regulation Compliance - Supplemental Technology - Accounting integration - E-commerce Integration **Platform** - Accounting integration - E-commerce Integration **Agentic AI - Embedded Payments** - Cross-system Integration **Additional Functionality** - Data Synchronization - Transaction Monitoring - Purchasing & Receiving - Contactless NFC - Offline Access - Electronic Signature - PCI Compliance - Credit Card Management - Fraud Detection - SSL Security - Mobile Access - Generative AI - Returns Management - Discount Management - Reminders - Barcode/Ticket Scanning - Reporting & Statistics - Recurring/Subscription Billing - Compliance Management - Transaction History - Mobile Card Reader - Sales Tax Management - Customer Database - Receipt Management - Customizable Branding - Invoice Management - Cash Management - Remote Access/Control - Multi-Location - Sales Trend Analysis - CRM - Gift Card Management - Sales Reports - AI Copilot - Multiple Payment Options - Loyalty Program - Status Tracking - Alerts/Notifications - Activity Dashboard - Expense Tracking - Data Security - Payment Links - API - Payment Fraud Prevention - Payment Reconciliation - Data Import/Export - Search/Filter - Real-Time Data - Billing & Invoicing **Agentic AI - Payment Gateways** - Autonomous Task Execution - Cross-system Integration - Decision Making ## Top Worldpay Alternatives - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - 4.2/5.0 (454 reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - 4.4/5.0 (2,693 reviews) - [Adyen Payments](https://www.g2.com/products/adyen-payments/reviews) - 4.0/5.0 (41 reviews)