Voyado Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the ease of use of Voyado, enjoying its intuitive interface and straightforward setup process. (34 mentions)

Users admire the responsive customer support of Voyado, enhancing overall satisfaction and operational efficiency. (21 mentions)

Users appreciate the responsive Swedish support of Voyado, enhancing their experience with a user-friendly platform. (16 mentions)

Users appreciate the intuitive user interface of Voyado, making complex tasks manageable and enhancing daily activities. (16 mentions)

Users appreciate the user-friendly interface of Voyado, highlighting its intuitive design and exceptional support from the team. (16 mentions)

Users find the limited features of Voyado restrict their ability to customize and enhance their e-commerce processes. (13 mentions)

Users feel there are missing features in Voyado, particularly in API flexibility and product filtering capabilities. (10 mentions)

Users find the learning curve steep due to inadequate documentation, complex setups, and overwhelming analytics dashboards. (7 mentions)

Users feel the lack of customization limits their experience with Voyado, especially regarding reports and styling options. (6 mentions)

Users are frustrated by the limited customization options, hindering flexibility and integration with Voyado's other features. (6 mentions)

5 Pros or Advantages of Voyado

1. Ease of Use

Users highlight the ease of use of Voyado, enjoying its intuitive interface and straightforward setup process.

See 34 mentions

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Abdullah F.

4.5/5

"Robust CRM with Stellar Support and API Performance"

What do you like about Voyado?

I really like that the support team for Voyado is very good and responsive. There's almost no downtime compared to other third-party services, which i

Anton .

4.0/5

"Simplified Email and Loyalty Management, Minor Data Sync Issues"

What do you like about Voyado?

I like how Voyado has a rather simple and easy UI to set up emails and automations. It makes it easy to communicate with our customers.

2. Customer Support

Users admire the responsive customer support of Voyado, enhancing overall satisfaction and operational efficiency.

See 21 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Fast Swedish Support and Great New Features"

What do you like about Voyado?

Swedish support, fast support, great new features and overall great impression

Abdullah F.

4.5/5

"Robust CRM with Stellar Support and API Performance"

What do you like about Voyado?

I really like that the support team for Voyado is very good and responsive. There's almost no downtime compared to other third-party services, which i

3. Helpful

Users appreciate the responsive Swedish support of Voyado, enhancing their experience with a user-friendly platform.

See 16 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Fast Swedish Support and Great New Features"

What do you like about Voyado?

Swedish support, fast support, great new features and overall great impression

Abdullah F.

4.5/5

"Robust CRM with Stellar Support and API Performance"

What do you like about Voyado?

I really like that the support team for Voyado is very good and responsive. There's almost no downtime compared to other third-party services, which i

4. Intuitive

Users appreciate the intuitive user interface of Voyado, making complex tasks manageable and enhancing daily activities.

See 16 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Intuitive and Fast UI Makes Work Effortless"

What do you like about Voyado?

Ease of use. Intuitive. Fast and snappy UI.

Nicoline Britt Tordrup L.

4.0/5

"Intuitive Interface, Strong Segmentation, Needs Faster Setup"

What do you like about Voyado?

I really appreciate how intuitive Voyado is, which simplifies the process of creating segments for our campaigns. The product development efforts by V

5. User-Friendly

Users appreciate the user-friendly interface of Voyado, highlighting its intuitive design and exceptional support from the team.

See 16 mentions

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Georgi K.

Enterprise (> 1000 emp.)

4.5/5

"A fantastic platform for our marketing and customer engagement needs"

What do you like about Voyado?

The interface is intuitive and user-friendly, making it easy for our team to segment audiences, craft targeted campaigns, and track results in real ti

Tobias F.

Enterprise (> 1000 emp.)

5.0/5

"Voyado is a highly user-friendly platform for segmentation, automation, and customer communication."

What do you like about Voyado?

After working with Voyado for several years, I truly appreciate their user-friendly platform. It empowers marketers to be just that – marketers – with

5 Cons or Disadvantages of Voyado

1. Limited Features

Users find the limited features of Voyado restrict their ability to customize and enhance their e-commerce processes.

See 13 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Fast Swedish Support and Great New Features"

What do you dislike about Voyado?

Some of our desired features are not out of the box

victor l.

4.5/5

"Intuitive CRM with Excellent Support"

What do you dislike about Voyado?

I dislike that the OSM could be better integrated with the rest of the product suite and that the options for styling the pop-ups could be improved.

2. Missing Features

Users feel there are missing features in Voyado, particularly in API flexibility and product filtering capabilities.

See 10 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Fast Swedish Support and Great New Features"

What do you dislike about Voyado?

Some of our desired features are not out of the box

victor l.

4.5/5

"Intuitive CRM with Excellent Support"

What do you dislike about Voyado?

I dislike that the OSM could be better integrated with the rest of the product suite and that the options for styling the pop-ups could be improved.

3. Learning Curve

Users find the learning curve steep due to inadequate documentation, complex setups, and overwhelming analytics dashboards.

See 7 mentions

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Abdullah F.

4.5/5

"Robust CRM with Stellar Support and API Performance"

What do you dislike about Voyado?

The API documentation could use some improvement and updates. It's not always easy to find what you're looking for. We had a situation where we were l

Nicoline Britt Tordrup L.

4.0/5

"Intuitive Interface, Strong Segmentation, Needs Faster Setup"

What do you dislike about Voyado?

I find it frustrating that when creating an abandoned browse flow using the email designer or module builder, I need to involve a Voyado developer to

4. Lack of Customization

Users feel the lack of customization limits their experience with Voyado, especially regarding reports and styling options.

See 6 mentions

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victor l.

4.5/5

"Intuitive CRM with Excellent Support"

What do you dislike about Voyado?

I dislike that the OSM could be better integrated with the rest of the product suite and that the options for styling the pop-ups could be improved.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"A user-friendly and feature-rich platform that keeps evolving"

What do you dislike about Voyado?

There’s not much to dislike, but sometimes the sheer amount of functionality can make it a bit overwhelming to explore everything. I have used systems

5. Limited Customization

Users are frustrated by the limited customization options, hindering flexibility and integration with Voyado's other features.

See 6 mentions

See Related User Reviews

victor l.

4.5/5

"Intuitive CRM with Excellent Support"

What do you dislike about Voyado?

I dislike that the OSM could be better integrated with the rest of the product suite and that the options for styling the pop-ups could be improved.

Tobias F.

Enterprise (> 1000 emp.)

5.0/5

"Voyado is a highly user-friendly platform for segmentation, automation, and customer communication."

What do you dislike about Voyado?

The only downside concerns the platform's current limited capabilities for advanced analysis. However, Voyado is transparent about this and offers plu

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Hannah B.

Mid-Market (51-1000 emp.)

2/15/2024

"Best ESP I've used so far"

5/5

What do you like best about Voyado?

Voyado is a super fast and user-friendly product. Compared to other slow, clunky ESPs I've worked with in the past, Voyado feels miles ahead in terms of its capabilities and user experience. Review collected by and hosted on G2.com.

What do you dislike about Voyado?

There's not much to dislike about the platform but the email builder section could be more lenient by introducing more editable/build access for the client e.g. the ability to edit HTML. Review collected by and hosted on G2.com.

What problems is Voyado solving and how is that benefiting you?

Voyado has a very clean data structure which has helped our business to organize customer data and report on it in a way we struggled with using alternative ESPs. The segment builder and reporting functionalities pull data speedily and efficiently so we can solve any questions from the business within a short time. This has also helped us to revisit our BAU and automated email strategies. Review collected by and hosted on G2.com.

Mohammed Ashraf K.

Store Assistant

Small-Business (50 or fewer emp.)

10/11/2024

"voyado is the new way to go"

4/5

What do you like best about Voyado?

its really helpful and makes my dailly tasks easy Review collected by and hosted on G2.com.

What do you dislike about Voyado?

Everything is fine with it and I don't find any issues with Voyado Review collected by and hosted on G2.com.

Nancy R.

Mid-Market (51-1000 emp.)

2/15/2024

"Easy to use platform & great customer support"

4.5/5

What do you like best about Voyado?

The Voyado team have been great all the way from scoping, integration to the continued day-to-day relationship we have with our CSM and Account manager. Their support team are also very fast at responding when you have an issue or query. The implementation and various integrations was extremely well project managed by the onboarding team.

As a whole the platform is easy to use. Building emails is quick and simple. Setting up segmentations and automations has been easy - especially with the guidance of the Voyado team who are very approachable.

Bi-weekly meetings are productive and you feel the Voyado are really invested in the success of your business. Sharing the Voyado roadmap is helpful with future planning and being able to submit change requests/ view other clients change requests and up or down vote what would be useful to you is also beneficial. Review collected by and hosted on G2.com.

What do you dislike about Voyado?

There are some improvements to be made with the in-platform reporting but I believe this is high on Voyado's list of priorities for changes this year.

Send time optimisation would be good - taking into account customers local time zone where possible. Review collected by and hosted on G2.com.

Kalle S.

E-Commerce Manager

Small-Business (50 or fewer emp.)

10/15/2024

"E-com"

4/5

What do you like best about Voyado?

The overview of automations and flows. Good dashboards. Review collected by and hosted on G2.com.

What do you dislike about Voyado?

The price. Should be more flexible. Dont know Review collected by and hosted on G2.com.

Verified User in Events Services

Small-Business (50 or fewer emp.)

11/12/2024

"convenience of Voyado"

4.5/5

What do you like best about Voyado?

I think Voyado offers ease of implementation to everyone, from a newbie to a professional. Review collected by and hosted on G2.com.

What do you dislike about Voyado?

I believe that voyado is not yet very known to people. Review collected by and hosted on G2.com.

Erik W.

Small-Business (50 or fewer emp.)

2/29/2024

"Key factor for optimizing online sales"

5/5

What do you like best about Voyado?

A user friendly interface combined with trustworthy data makes Voyado is a key tool for us to optimize customer experience and online sales. Review collected by and hosted on G2.com.

What do you dislike about Voyado?

A few good-to-have features are missing - eg. a function to take notes for specific days, eg. where sales/CR went up, more product specific data - eg. what products sold the most on each day etc. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

10/18/2024

"Good tool on eCommerce"

4/5

What do you like best about Voyado?

Very good supporting team and manager to work with. Review collected by and hosted on G2.com.

What do you dislike about Voyado?

The report is not so straightforward, better to organize segmentations in folders? Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

2/23/2024

"All in one future-oriented marketing platform that is easy to use and offers endless possibilities"

4/5

What do you like best about Voyado?

- the number of features/possibilities to expand and grow with Voyado

- it's very easy to understand and use Voyado

- customer support & success exceed all expectations

- the platform keeps on growing/developing further and Voyado is very future-oriented

- the community that they build among other Voyado users Review collected by and hosted on G2.com.

What do you dislike about Voyado?

- the reports and dashboards could be more detailed/flexible Review collected by and hosted on G2.com.

Tim P.

E-com Technical Manager

10/19/2022

"Really, really great!"

5/5

What do you like best about Voyado?

Great functionality, implementation and support. Review collected by and hosted on G2.com.

What do you dislike about Voyado?

Would love to see reviews and ratings in their roadmap. Review collected by and hosted on G2.com.

Riya K.

Senior Brand Manager

Small-Business (50 or fewer emp.)

5/23/2022

"Your Go To App for enhancing Customer Experience!"

4/5

What do you like best about Voyado?

The simple UI and ease of understanding are unmatched with this platform. The accuracy of data storage and its application is commendable. This platform can be used to effectively create multiple touch points with your customers creatively. Review collected by and hosted on G2.com.

What do you dislike about Voyado?

The loading speed can be made better otherwise everything is perfect. Review collected by and hosted on G2.com.