Voiceflow Features

Uses LLMs to generate dynamic responses within defined boundaries and business-safe content rules. This feature was mentioned in 24 Voiceflow reviews.

Based on 24 Voiceflow reviews. Maintains context across user turns in a single session to provide coherent, relevant responses.

As reported in 24 Voiceflow reviews. Supports building conversational flows using predefined paths, rules, and decision trees.

Based on 24 Voiceflow reviews. Provides fallback messages or guidance when the bot cannot understand or fulfill a query.

Provides API access to connect with proprietary business systems or internal data sources. This feature was mentioned in 24 Voiceflow reviews.

Offers embeddable widgets or SDKs for integration into websites, apps, or third-party tools. This feature was mentioned in 23 Voiceflow reviews.

Allows non-developers to configure and design chatbot flows via visual or no-code interfaces. 24 reviewers of Voiceflow have provided feedback on this feature.

Based on 32 Voiceflow reviews. Provides personalized responses to interlocator based on segmentation or past responses.

As reported in 33 Voiceflow reviews. Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Can have a natural, human-like conversation with an interlocator. 33 reviewers of Voiceflow have provided feedback on this feature.

Allows business to edit conversations to meet the unique needs of one's business. 32 reviewers of Voiceflow have provided feedback on this feature.

Based on 33 Voiceflow reviews. Gives users the ability to update systems, like CRM, based on conversations.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. 33 reviewers of Voiceflow have provided feedback on this feature.

As reported in 24 Voiceflow reviews. Identifies the customer and personalizes interaction at every touchpoint.

As reported in 23 Voiceflow reviews. Allows multiple related channels to interact at once to reduce transfers.

Prompts agents to engage customers based on contextual data, such as product usage or conversation history. This feature was mentioned in 23 Voiceflow reviews.

As reported in 23 Voiceflow reviews. Provides features for sending outbound messages to engage customers through proactive support.

As reported in 22 Voiceflow reviews. Can route contacts to agents the customer has worked with before.

Provides features for escalating conversations to the appropriate agent. This feature was mentioned in 24 Voiceflow reviews.

Maintains a transcript of conversations from all channels. 23 reviewers of Voiceflow have provided feedback on this feature.

Enables customers to resolve queries or issues without the assistance of an agent. This feature was mentioned in 23 Voiceflow reviews.

As reported in 31 Voiceflow reviews. Is able to process inquiries submitted by text data from live chat, email, or SMS

As reported in 30 Voiceflow reviews. Comprehends human speech and can transcribe it to text for processing

The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries 31 reviewers of Voiceflow have provided feedback on this feature.

The platform is able to automatically determine how to resolve help tickets without assistance by human agents 30 reviewers of Voiceflow have provided feedback on this feature.

The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence 30 reviewers of Voiceflow have provided feedback on this feature.

As reported in 29 Voiceflow reviews. When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to

The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses This feature was mentioned in 30 Voiceflow reviews.

Multilingual capabilities allow the AI to process inquiries from many languages 29 reviewers of Voiceflow have provided feedback on this feature.

Based on 30 Voiceflow reviews. The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers

As reported in 52 Voiceflow reviews. Ensures consistent performance, delivering reliable outputs based on user prompts.

As reported in 52 Voiceflow reviews. Implements stringent measures to protect user data and ensure privacy.

Shows adeptness in comprehending and responding to complex or multi-part queries. 52 reviewers of Voiceflow have provided feedback on this feature.

Facilitates natural and human-like conversations, delivering engaging interaction experiences. 52 reviewers of Voiceflow have provided feedback on this feature.

As reported in 52 Voiceflow reviews. Demonstrates a sophisticated understanding of both written and spoken user commands.

Exhibits proficiency in maintaining and utilizing context throughout a conversation. This feature was mentioned in 52 Voiceflow reviews.

Offers a high degree of customization to meet individual user or business requirements. 52 reviewers of Voiceflow have provided feedback on this feature.

As reported in 52 Voiceflow reviews. Features robust learning mechanisms, improving responses over time based on past user interactions.

Showcases the ability to recognize, correct, and learn from its own mistakes. This feature was mentioned in 51 Voiceflow reviews.

As reported in 50 Voiceflow reviews. Displays creativity in generating diverse, interesting, and contextually relevant responses.

Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions. This feature was mentioned in 52 Voiceflow reviews.

Regularly receives updates that contribute to continuous improvement of the product. 51 reviewers of Voiceflow have provided feedback on this feature.

Assesses the chatbot's ability to function seamlessly across various platforms and devices. This feature was mentioned in 52 Voiceflow reviews.

Based on 52 Voiceflow reviews. Seamlessly integrates with other platforms or software systems, enhancing overall utility.

Allows users to generate text based on a text prompt. 50 reviewers of Voiceflow have provided feedback on this feature.

Based on 48 Voiceflow reviews. Condenses long documents or text into a brief summary.

Based on 31 Voiceflow reviews. Allows users to generate text based on a text prompt.

As reported in 31 Voiceflow reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 22 Voiceflow reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 22 Voiceflow reviews.

As reported in 15 Voiceflow reviews. Ensures that the service is reliable and available when needed, minimizing downtime and service interruptions.

Allows the user to scale the training of models efficiently, making it easier to deal with larger datasets and more complex models. 13 reviewers of Voiceflow have provided feedback on this feature.

Based on 15 Voiceflow reviews. Provides the user the ability to get quick and low-latency responses during the inference stage, which is critical for real-time applications.

Provides the user the ability to allocate computational resources based on demand, making it cost-effective. 15 reviewers of Voiceflow have provided feedback on this feature.

Based on 15 Voiceflow reviews. Allows the user to minimize energy usage during both training and inference, which is becoming increasingly important for sustainable operations.

Based on 10 Voiceflow reviews. Offers the user the flexibility to deploy across multiple cloud providers, reducing the risk of vendor lock-in.

Helps the user maintain compliance with GDPR and other data protection regulations, which is crucial for businesses operating globally. This feature was mentioned in 15 Voiceflow reviews.

Allows the user to set up access controls based on roles within the organization, enhancing security. This feature was mentioned in 15 Voiceflow reviews.

Ensures that data is encrypted during transit and at rest, providing an additional layer of security. 15 reviewers of Voiceflow have provided feedback on this feature.

Provides the user with comprehensive and clear documentation, aiding in quicker adoption and troubleshooting. This feature was mentioned in 15 Voiceflow reviews.

Based on 15 Voiceflow reviews. Allows the user to gauge the level of community support and third-party extensions available, which can be useful for problem-solving and extending functionality.

As reported in 31 Voiceflow reviews. Allows users to automate responses to customer inquiries across various channels.

Allows users to automate responses to customer inquiries across various channels. This feature was mentioned in 29 Voiceflow reviews.

As reported in 29 Voiceflow reviews. Allows users to automate the process of generating and qualifying sales leads.

Allows users to automate the handling, processing, and management of documents. 30 reviewers of Voiceflow have provided feedback on this feature.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. This feature was mentioned in 29 Voiceflow reviews.

Allows the AI agent to learn from interactions and adapt its responses accordingly. 31 reviewers of Voiceflow have provided feedback on this feature.

Allows the AI agent to learn from interactions and adapt its responses accordingly. 31 reviewers of Voiceflow have provided feedback on this feature.

Based on 29 Voiceflow reviews. Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention. 29 reviewers of Voiceflow have provided feedback on this feature.

Supports configuration using natural language instructions. 16 reviewers of Voiceflow have provided feedback on this feature.

As reported in 16 Voiceflow reviews. Allows users to customize the tone of agent.

As reported in 16 Voiceflow reviews. Enables definition of clear security guardrails for agent actions.

As reported in 16 Voiceflow reviews. Provides support across web, mobile, messaging apps, and other channels.

Based on 16 Voiceflow reviews. Allows customization of agent branding, including visual appearance and conversational style.

Based on 16 Voiceflow reviews. Equips agents with proactive response capabilities based on predefined triggers.

Facilitates seamless escalation to human employees for complex issues. 16 reviewers of Voiceflow have provided feedback on this feature.

As reported in 16 Voiceflow reviews. Provides analytics and reporting on agent performance and interactions.

Offers agents the ability to maintain contextual awareness across interactions. 16 reviewers of Voiceflow have provided feedback on this feature.

Ensures compliance with data privacy and governance requirements. This feature was mentioned in 16 Voiceflow reviews.

Based on 16 Voiceflow reviews. Automates workflows and actions based on agent responses.

Allows the use of APIs for advanced agent configuration. This feature was mentioned in 15 Voiceflow reviews.

Enables interoperability with multiple platforms for unified experiences. 16 reviewers of Voiceflow have provided feedback on this feature.

Allows integration with CRM data to ground agent responses in business context. 16 reviewers of Voiceflow have provided feedback on this feature.

Based on 12 Voiceflow reviews. Helps in understanding different accents, dialects, and speech patterns.

Based on 12 Voiceflow reviews. Helps to generate human-like speech responses.

Based on 12 Voiceflow reviews. Provides customizable speech speed and intonation.

Provides multiple voice options like gender, tone and style. 12 reviewers of Voiceflow have provided feedback on this feature.

Allows communications to be secure and authenticated. 12 reviewers of Voiceflow have provided feedback on this feature.

As reported in 12 Voiceflow reviews. Aids in syncing with multiple devices.

Capability to perform complex tasks without constant human input 31 reviewers of Voiceflow have provided feedback on this feature.

Ability to break down and plan multi-step processes 32 reviewers of Voiceflow have provided feedback on this feature.

As reported in 31 Voiceflow reviews. Works across multiple software systems or databases

Based on 31 Voiceflow reviews. Improves performance based on feedback and experience

Based on 31 Voiceflow reviews. Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting 31 reviewers of Voiceflow have provided feedback on this feature.

Makes informed choices based on available data and objectives This feature was mentioned in 32 Voiceflow reviews.

Capability to perform complex tasks without constant human input 26 reviewers of Voiceflow have provided feedback on this feature.

Ability to break down and plan multi-step processes This feature was mentioned in 26 Voiceflow reviews.

Based on 25 Voiceflow reviews. Works across multiple software systems or databases

As reported in 25 Voiceflow reviews. Improves performance based on feedback and experience

As reported in 26 Voiceflow reviews. Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting 25 reviewers of Voiceflow have provided feedback on this feature.

Based on 26 Voiceflow reviews. Makes informed choices based on available data and objectives

As reported in 23 Voiceflow reviews. Enables tuning or updating chatbot behavior based on user feedback or admin input (non-live learning).

Includes safeguards to restrict inappropriate responses and ensure compliant language use. 23 reviewers of Voiceflow have provided feedback on this feature.