VITAC, a Verbit company Reviews 2026: Details, Pricing, & Features

Verified User in Government Administration

Mid-Market (51-1000 emp.)

5/20/2020

"Poor Customer Service, Lack of Contract Compliance"

1.5/5

Describe the project or task VITAC, a Verbit company helped with:

Live stream closed captioning

post production closed captioning

verbatim closed captioning

edited captions

raw captions

captions in multiple languages Review collected by and hosted on G2.com.

What do you like best about VITAC, a Verbit company?

Large selection of captioners, easy to order captioning services. Rates are acceptable. Review collected by and hosted on G2.com.

What do you dislike about VITAC, a Verbit company?

Poor quality and consistently doesn't meet contract deliverables. Customer care rep assigned to contract changes every time there is a problem. Multiple directions given for the same processes. Over promises, under delivers. Review collected by and hosted on G2.com.

Recommendations to others considering VITAC, a Verbit company:

Exhaust your options, define terms of payment (or reduced fees due to untimeliness) very clearly, have clear terms in contract to hold the vendor accountable for lack of compliance. Review collected by and hosted on G2.com.

What problems is VITAC, a Verbit company solving and how is that benefiting you?

Accessibility, record of meetings, can utilize captions for transcripts as-needed. Review collected by and hosted on G2.com.

1.5 out of 5 stars

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