Compare Twilio Flex and VICIdial 
Featured Products
At a Glance
Market Segments
Mid-Market (37.0% of reviews)
Small-Business (54.1% of reviews)
Entry-Level Pricing
No pricing available
Starting at $400.00 1 per telco server Per Month
Twilio Flex
Star Rating
(35)4.1 out of 5
Market Segments
Mid-Market (37.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexVICIdial
Star Rating
(41)4.1 out of 5
Market Segments
Small-Business (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $400.00 1 per telco server Per Month
Browse all 2 pricing plansTwilio Flex vs VICIdial
When assessing the two solutions, reviewers found VICIdial easier to use and administer. However, reviewers felt that Twilio Flex was easier to do business with overall. Finally, reviewers felt that the products are equally easy to set up.
- Reviewers felt that VICIdial meets the needs of their business better than Twilio Flex.
- When comparing quality of ongoing product support, reviewers felt that Twilio Flex is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of VICIdial over Twilio Flex.
Pricing
Entry-Level Pricing
Twilio Flex
No pricing availableVICIdial
Hosted Service
Starting at $400.00
1 per telco server Per Month
VICIhost hosted VICIdial service
- VICIhost service
Free Trial
Twilio Flex
No trial information availableVICIdial
No trial information availableRatings
Meets Requirements
8.2
26
8.7
31
Ease of Use
8.2
26
8.6
32
Ease of Setup
7.3
10
7.3
20
Ease of Admin
7.6
9
7.4
19
Quality of Support
8.2
24
7.5
27
Has the product been a good partner in doing business?
8.3
8
7.9
13
Product Direction (% positive)
6.7
25
8.4
29
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
7.8
10
|
Verified
Not enough data
Feature Not Available
8.1
6
|
Verified
6.3
8
|
Verified
Not enough data
7.5
6
8.0
5
|
Verified
6.2
7
|
Verified
Generative AI
Not enough data
5.7
5
Functions
8.3
16
|
Verified
9.2
23
|
Verified
8.2
17
|
Verified
8.9
23
|
Verified
8.6
14
|
Verified
9.0
24
|
Verified
Not enough data
6.2
7
Not enough data
9.2
10
|
Verified
Not enough data
8.5
9
|
Verified
7.3
5
8.9
9
|
Verified
Not enough data
Feature Not Available
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.2
15
|
Verified
8.3
24
8.8
12
|
Verified
9.4
25
|
Verified
8.1
16
|
Verified
8.2
24
|
Verified
Not enough data
7.8
10
|
Verified
6.0
5
|
Verified
7.8
10
|
Verified
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Twilio Flex and VICIdial are categorized as Contact Center
Reviews
Reviewers' Company Size
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VICIdial
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
18.5%
Information Technology and Services
18.5%
Transportation/Trucking/Railroad
7.4%
Consumer Services
7.4%
Computer Software
7.4%
Other
40.7%
Information Technology and Services
13.5%
Marketing and Advertising
10.8%
Financial Services
10.8%
Computer Software
10.8%
Consumer Services
8.1%
Other
45.9%
Alternatives
Discussions
Twilio Flex has no discussions with answers
VICIdial has no discussions with answers
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