Introducing G2.ai, the future of software buying.Try now
Compare Twilio Flex and VICIdial 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
8x8 Work
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ultatel
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
8x8 Contact Center
Visit Website
At a Glance
Market Segments
Small-Business (34.6% of reviews)
Small-Business (54.1% of reviews)
Entry-Level Pricing
No pricing available
Starting at $400.00 1 per telco server Per Month
Twilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexVICIdial
Star Rating
(40)4.1 out of 5
Market Segments
Small-Business (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $400.00 1 per telco server Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that VICIdial excels in session routing with a score of 9.3, making it a preferred choice for businesses that require efficient call management. In contrast, Twilio Flex scores 8.4 in this area, indicating it may not be as robust for high-volume call environments.
- Reviewers mention that VICIdial's auto dialer feature is highly effective, scoring 9.1, which is crucial for teams looking to maximize their outbound calling efficiency. Twilio Flex, while offering similar capabilities, scores lower at 8.7, suggesting it may not be as optimized for this function.
- G2 users highlight that VICIdial's inbound screen pop feature, rated at 8.8, significantly enhances agent productivity by providing immediate access to customer information. Twilio Flex, with a score of 8.0, may not deliver the same level of immediacy, potentially impacting customer service quality.
- Users on G2 report that Twilio Flex shines in quality of support, achieving a score of 8.3, which is higher than VICIdial's 7.5. This suggests that Twilio Flex may offer more responsive and helpful customer service, a critical factor for businesses needing reliable support.
- Reviewers mention that VICIdial's concurrent calling capability, rated at 9.1, is a standout feature for teams managing multiple calls simultaneously. Twilio Flex, with a score of 8.7, may not provide the same level of efficiency for high-demand environments.
- Users say that Twilio Flex's ease of setup is slightly better, scoring 7.3 compared to VICIdial's 7.2, indicating that businesses may find Twilio Flex easier to implement initially, which can be a significant advantage for teams with limited IT resources.
Pricing
Entry-Level Pricing
Twilio Flex
No pricing availableVICIdial
Hosted Service
Starting at $400.00
1 per telco server Per Month
VICIhost hosted VICIdial service
- VICIhost service
Free Trial
Twilio Flex
No trial information availableVICIdial
No trial information availableRatings
Meets Requirements
8.3
25
8.7
31
Ease of Use
8.2
25
8.6
32
Ease of Setup
7.2
9
7.3
20
Ease of Admin
7.5
8
7.4
19
Quality of Support
8.2
23
7.5
27
Has the product been a good partner in doing business?
8.6
7
7.9
13
Product Direction (% positive)
7.1
24
8.4
29
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
7.8
10
|
Verified
Not enough data
Feature Not Available
7.7
5
|
Verified
6.3
8
|
Verified
Not enough data
7.5
6
Not enough data
6.2
7
|
Verified
Generative AI
Not enough data
5.7
5
Functions
8.3
16
|
Verified
9.2
23
|
Verified
8.2
17
|
Verified
8.9
23
|
Verified
8.6
14
|
Verified
9.0
24
|
Verified
Not enough data
6.2
7
Not enough data
9.2
10
|
Verified
Not enough data
8.5
9
|
Verified
7.3
5
8.9
9
|
Verified
Not enough data
Feature Not Available
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.2
15
|
Verified
8.3
24
8.6
11
|
Verified
9.4
25
|
Verified
8.1
16
|
Verified
8.2
24
|
Verified
Not enough data
7.8
10
|
Verified
6.0
5
|
Verified
7.8
10
|
Verified
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Twilio Flex and VICIdial are categorized as Contact Center
Reviews
Reviewers' Company Size
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VICIdial
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Information Technology and Services
13.5%
Marketing and Advertising
10.8%
Financial Services
10.8%
Computer Software
10.8%
Consumer Services
8.1%
Other
45.9%
Alternatives
Discussions
Twilio Flex has no discussions with answers
VICIdial has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
