Link copied to clipboard # 3CX vs VICIdial Comparison - What are their main differences? Share [ Export ](/compare/3cx/vicidial/export.csv) 3CXVICIdial[+ Add Product](#) Pricing **3CX** Free Trial **Free** 10 Users · 3CX SMB **Starting at $350.00** Per Year · 3CX PRO **Starting at $425.00** Per Year · 3CX ENT **VICIdial** **$400.00** other Per Month · Hosted VICIdial **$0.00** other Per Year · Free Open-Source Download **Pricing Insights** from reviews Perceived Cost **3CX** $$$$$ **VICIdial** $$$$$ Average Discount **3CX** 9% **VICIdial** Not enough reviews yet Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **3CX** 6 months Based on 100 responses **VICIdial** 6 months Based on 100 responses Return on Investment **3CX** 6 months Based on 100 responses **VICIdial** 6 months Based on 100 responses ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") ![VICIdial](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_8594203cb1d1027091a00149059725a1/vicidial.png "VICIdial") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **3CX** [ Ease of Use (44) ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1600783&qs=pros-and-cons#reviews)[ Reliability (32) ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1603417&qs=pros-and-cons#reviews)[ Complex Processes (11) ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=2074498&qs=pros-and-cons#reviews)[ Difficult Configuration (10) ](https://www.g2.com/products/3cx/reviews?filters%5Bsentiment_snippet%5D=1604450&qs=pros-and-cons#reviews) **VICIdial** [ Ease of Use (2) ](https://www.g2.com/products/vicidial/reviews?filters%5Bsentiment_snippet%5D=1444576&qs=pros-and-cons#reviews)[ Features (2) ](https://www.g2.com/products/vicidial/reviews?filters%5Bsentiment_snippet%5D=1444762&qs=pros-and-cons#reviews)[ Difficult Implementation (2) ](https://www.g2.com/products/vicidial/reviews?filters%5Bsentiment_snippet%5D=1444184&qs=pros-and-cons#reviews)[ Difficult Learning (1) ](https://www.g2.com/products/vicidial/reviews?filters%5Bsentiment_snippet%5D=2486333&qs=pros-and-cons#reviews) Integrations **3CX** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_696e8504eb1508a942835ead09fd3184/act.png "Product Avatar Image") Act! ](https://www.g2.com/products/act/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_03f8d2757ccca353d8c2fd621675709f/bitrix24.png "Product Avatar Image") Bitrix24 ](https://www.g2.com/products/bitrix24/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e7529e5e0a51dfa722d00aa6435bf11f/connectwise-cpq.png "Product Avatar Image") ConnectWise CPQ ](https://www.g2.com/products/connectwise-cpq/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/359/large_detail_13bbb369c8268754a786f3dce328f6ce.jpeg "Product Avatar Image") Dynamics 365 ](https://www.g2.com/products/dynamics-365-2026-11-02/reviews)[ View all ](https://www.g2.com/products/3cx/integrations) **VICIdial** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_07314eda85557677e4abd7e6334ea397/asterisk.png "Product Avatar Image") Asterisk ](https://www.g2.com/products/asterisk/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1428c409786cd3220926b6817b08f3ef/augutech-io.jpg "Product Avatar Image") Augutech.io ](https://www.g2.com/products/augutech-io/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c128f8f543a380d2f3e1771292dd1355/convoso.png "Product Avatar Image") Convoso ](https://www.g2.com/products/convoso/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8b3320c014e87a541660ace0efdbac45/efax-corporate.gif "Product Avatar Image") eFax Corporate ](https://www.g2.com/products/efax-corporate/reviews)[ View all ](https://www.g2.com/products/vicidial/integrations) Screenshots **3CX** ![3CX screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/120246/3CX-Contact-Center.png) **VICIdial** ![VICIdial screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/102742/VICIDIAL-20170428-InboundForecastingReport.png) **Ratings** from reviews Meets Requirements **3CX** **8.9** /10 Based on 383 responses **VICIdial** **8.7** /10 Based on 31 responses Ease of Use **3CX** **9.0** /10 Based on 391 responses **VICIdial** **8.6** /10 Based on 32 responses Ease of Setup **3CX** **8.8** /10 Based on 270 responses **VICIdial** **7.3** /10 Based on 20 responses Ease of Admin **3CX** **8.9** /10 Based on 248 responses **VICIdial** **7.4** /10 Based on 19 responses Quality of Support **3CX** **7.9** /10 Based on 348 responses **VICIdial** **7.5** /10 Based on 27 responses Has the product been a good partner in doing business? **3CX** **8.6** /10 Based on 238 responses **VICIdial** **7.9** /10 Based on 13 responses Product Direction (% positive) **3CX** **8.3** /10 Based on 378 responses **VICIdial** **8.4** /10 Based on 29 responses **Features** ratings from reviews Contact Center **8.2** /10 Based on 325 responses **7.9** /10 Based on 29 responses Video Conferencing **9.0** /10 Based on 145 responses Not enough data Call Center Infrastructure (CCI) **8.7** /10 Based on 55 responses Not enough data Uncover more feature rated insights from real users to improve your shopping experience. See it for free Live Chat **8.5** /10 Based on 58 responses Not enough data Cloud PBX Platforms **8.7** /10 Based on 31 responses Not enough data VoIP Providers **8.4** /10 Based on 286 responses Not enough data UCaaS Platforms **9.2** /10 Based on 74 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 36.2% Mid-Market(51-1000 emp.) 54.7% Enterprise(\> 1000 emp.) 9.2% Small-Business(50 or fewer emp.) 36.2% Mid-Market(51-1000 emp.) 54.7% Enterprise(\> 1000 emp.) 9.2% Small-Business(50 or fewer emp.) 54.1% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 0% Small-Business(50 or fewer emp.) 54.1% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 0% **Reviewers' Industry** [![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")](https://www.g2.com/products/3cx/reviews) 3CX Information Technology and Services 10.8% Education Management 5.2% Hospital & Health Care 5.2% Telecommunications 4.7% Financial Services 4.3% Other 69.8% [![VICIdial](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_8594203cb1d1027091a00149059725a1/vicidial.png "VICIdial")](https://www.g2.com/products/vicidial/reviews) VICIdial Information Technology and Services 13.5% Computer Software 10.8% Financial Services 10.8% Marketing and Advertising 10.8% Consumer Services 8.1% Other 45.9% Alternatives **3CX Alternatives** ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") [ Nextiva ](/products/nextiva/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Webex Calling](https://images.g2crowd.com/uploads/product/hd_favicon/19f6fb8cb90b33e10a8a01dbbd84cfb6/webex-calling.svg "Webex Calling") [ Webex Calling ](/products/webex-calling/reviews) **VICIdial Alternatives** ![Convoso](https://images.g2crowd.com/uploads/product/hd_favicon/39aed656e7f4f28888313c32dcd59919/convoso.svg "Convoso") [ Convoso ](/products/convoso/reviews) ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ## 3CX vs VICIdial FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between 3CX vs VICIdial? 3CX stands out for its higher reviewer satisfaction, easier setup, and stronger support compared to VICIdial. | [3CX](https://www.g2.com/products/3cx/reviews) | [VICIdial](https://www.g2.com/products/vicidial/reviews) | | --- | --- | | 4.4/5 (547 reviews) | 4.1/5 (41 reviews) | | Mid-Market | Small-Business | | 8.8 | 7.3 | | 7.9 | 7.5 | | Ease of Use (42 all-time mentions) | Reporting (recent reviews) | ### How do the pricing models of 3CX and VICIdial compare? 3CX is rated as the stronger value on price and cost satisfaction compared to VICIdial. - **3CX:** In recent reviews, many highlight 3CX's feature set to price value as unmatched in the industry, with several citing its affordability and cost savings. - **VICIdial:** Reviewers note VICIdial is free and low-cost, but mention challenges with setup and support that can offset its value for some buyers. - **Switching reasons:** Recent reviewers switching to 3CX cite easier deployment and better value for the feature set as key factors. ### What are the best alternatives to 3CX and VICIdial? The best alternatives to 3CX and VICIdial are Nextiva, Genesys Cloud CX, and Convoso. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | Affordable, strong feature set for the price | Ease of Use (42 all-time mentions) | | [VICIdial](https://www.g2.com/products/vicidial/reviews) | 4.1/5 (41 reviews) | Small-Business | Free, low-cost, but setup can be challenging | Reporting (recent reviews) | | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3622 reviews) | Small-Business | — | Reliability and customer support (recent reviews) | | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1558 reviews) | Mid-Market | — | Omnichannel capabilities (recent reviews) | | [Convoso](https://www.g2.com/products/convoso/reviews) | 4.5/5 (253 reviews) | Mid-Market | — | Advanced dialer features (recent reviews) | ### Which Contact Center features should I prioritize when comparing 3CX and VICIdial? Buyers comparing 3CX and VICIdial should prioritize Ease of Setup, Quality of Support, Integrations, Reporting, and Mobile capabilities. - **Ease of Setup:** 3CX scores 8.8, VICIdial 7.3. - **Quality of Support:** 3CX scores 7.9, VICIdial 7.5. - **Integrations:** 3CX has 20 all-time mentions for integrations; VICIdial reviewers cite CRM and database integration in recent reviews. - **Reporting:** VICIdial is frequently praised for its reporting features in recent reviews, while 3CX receives fewer mentions for reporting. - **Mobile:** Mobile is the most frequently mentioned feature across both products, with 3CX receiving consistent positive feedback for its mobile app in recent reviews. ### What are the pros and cons of 3CX vs VICIdial? 3CX's headline strength is ease of use and flexibility, while VICIdial's is robust reporting and open-source customization. - **3CX strengths:** Ease of Use (42 all-time mentions), Reliability (31), Flexibility (23), Features (22), Easy Setup (21), Integrations (20), Intuitive interface (18), Affordable (12). - **3CX trade-offs:** Complex processes (11 all-time mentions), limited reporting and integrations on lower tiers, support can be inconsistent, and some advanced features require higher tiers. - **VICIdial strengths:** Reporting (recent reviews), free and open-source, customizable for technical users, strong predictive and auto-dialing features, CRM and database integration. - **VICIdial trade-offs:** Difficult implementation and learning curve (recent reviews), outdated user interface, limited support, and setup can be challenging for non-technical users. ### Is 3CX or VICIdial better for small businesses? 3CX is the better fit for small businesses, supported by its strong ease-of-use and setup scores and positive small-business reviewer sentiment. - **3CX:** Largest segment is Mid-Market, but recent small-business reviewers highlight easy setup, affordability, and intuitive interface as key benefits. - **VICIdial:** Largest segment is Small-Business, with reviewers noting its free and open-source nature, but also citing a steep learning curve and challenging setup for smaller teams. ### Which Contact Center platform has better integrations? 3CX is favored for integrations, with more reviewer-cited integration mentions and positive sentiment. - **3CX:** Integrations are cited in 20 all-time reviews, with recent mentions of HubSpot and Salesforce integration as valuable for business workflows. - **VICIdial:** Recent reviews mention CRM and database integration, but with fewer overall mentions and some feedback about limited third-party tool support. ### How do 3CX and VICIdial compare on customer support? 3CX and VICIdial are rated within 0.4 points on Quality of Support, with 3CX at 7.9 and VICIdial at 7.5, indicating near parity. - **3CX:** Reviewers frequently mention helpful and knowledgeable support, but note that support can be inconsistent or require paid plans for advanced help. - **VICIdial:** Reviewers describe support as limited, with most assistance coming from community forums and documentation rather than direct vendor support. ### Which is easier to implement, 3CX or VICIdial? 3CX is easier to implement than VICIdial, with a 1.5-point higher Ease of Setup score (8.8 vs 7.3). - **3CX:** Reviewers consistently highlight easy and quick setup, with many citing a low learning curve and straightforward deployment for both admins and users. - **VICIdial:** Reviewers note that setup can be challenging, especially for non-technical users, and that the initial implementation often requires technical expertise or external help. ### Which product has better Mobile? 3CX is rated higher for Mobile, the most frequently mentioned feature across both products. - **3CX:** Mobile is consistently praised in recent reviews, with positive feedback on the mobile app's accessibility and functionality; reviewers highlight the ability to make and receive calls from any device and location. - **VICIdial:** Mobile is less frequently mentioned, with no significant reviewer feedback on mobile capabilities in recent reviews.