# 3CX vs VICIdial Comparison
---
## AI Generated Summary
- **G2 reviewers report** that 3CX excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to VICIdial. Users appreciate its **intuitive management and configuration** , which streamlines communication across teams.
- **Users say** that 3CX offers a user-friendly experience with distinct versions for both computers and mobile devices, making it easy to set up and use. In contrast, while VICIdial is noted for being **light on resources** , some users find it less intuitive, which can affect the overall user experience.
- **Reviewers mention** that 3CX's implementation process is quick and straightforward, with features centralized in one place. This is a notable advantage over VICIdial, where users have reported that setup can be more complex, despite its rich feature set.
- **According to verified reviews** , 3CX shines in its quality of support, receiving higher ratings than VICIdial. Users highlight the platform's ability to **open automatically** for calls, ensuring that no communication is missed, which enhances operational efficiency.
- **G2 reviewers note** that while VICIdial has a strong presence in the small business segment, 3CX is favored by mid-market users, indicating its broader appeal and adaptability to various business sizes. Users appreciate VICIdial's **CRM integration** , but some feel it lacks the polish of 3CX's interface.
- **Users highlight** that 3CX's advanced features, such as **session recording** and **IVR capabilities** , contribute to a more comprehensive contact center solution. VICIdial, while effective, may not offer the same level of user-friendly features, which can impact day-to-day usability.



| | 3CX | VICIdial | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 546 | 41 | 
| **Largest Market Segment** | Mid-Market (54.9% of reviews) | Small-Business (54.1% of reviews) | 
| **Entry Level Price** | Free 10 Users | Starting at $400.00 1 per telco server Per Month | 

---
## Top Pros & Cons

### 3CX

Pros:
- Ease of Use (44 reviews)
- Reliability (32 reviews)

Cons:
- Complex Processes (11 reviews)
- Difficult Configuration (10 reviews)

### VICIdial

Pros:
- Ease of Use (2 reviews)
- Features (2 reviews)

Cons:
- Difficult Implementation (2 reviews)
- Difficult Learning (1 reviews)

---
## Ratings Comparison
| Rating | 3CX | VICIdial | 
|---|---|---|
  | **Meets Requirements** | 8.9 (365 reviews) | 8.7 (31 reviews) | 
  | **Ease of Use** | 9.0 (373 reviews) | 8.6 (32 reviews) | 
  | **Ease of Setup** | 8.8 (253 reviews) | 7.3 (20 reviews) | 
  | **Ease of Admin** | 9.0 (236 reviews) | 7.4 (19 reviews) | 
  | **Quality of Support** | 7.9 (332 reviews) | 7.5 (27 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (226 reviews) | 7.9 (13 reviews) | 
  | **Product Direction (% positive)** | 8.4 (365 reviews) | 8.4 (29 reviews) | 

---
## Pricing

### 3CX

#### Entry-Level Pricing

Plan: 3CX SMB

Price: Free 10 Users

Description: Free for up to 10 users.

Key Features:
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams

[Browse all 3 editions](https://www.g2.com/products/3cx/pricing)

#### Free Trial

Yes

### VICIdial

#### Entry-Level Pricing

Plan: Hosted Service

Price: Starting at $400.00 1 per telco server Per Month

Description: VICIhost hosted VICIdial service

Key Features:
- VICIhost service

[Browse all 2 editions](https://www.g2.com/products/vicidial/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **VICIdial** | N/A | N/A |

#### Dialing Options

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.2/10 | 303 |
| **VICIdial** | 7.9/10 | 29 |

#### Channels

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Voice** | 9.4 (142 reviews) ✓ Verified | 7.8 (10 reviews) ✓ Verified | 
| **Web Chat** | 8.6 (94 reviews) ✓ Verified | 6.3 (8 reviews) ✓ Verified | 
| **Mobile SMS** | 7.3 (71 reviews) | 7.5 (6 reviews) | 
| **Email** | Feature Not Available | 6.2 (7 reviews) ✓ Verified | 

#### Generative AI

| Feature | 3CX | VICIdial | 
|---|---|---|
| **AI Text-to-Speech** | 6.9 (23 reviews) | 5.7 (5 reviews) | 

#### Functions

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Session Routing** | 8.9 (181 reviews) ✓ Verified | 9.2 (23 reviews) ✓ Verified | 
| **Session Queuing** | 8.9 (185 reviews) ✓ Verified | 8.9 (23 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.9 (184 reviews) ✓ Verified | 9.0 (24 reviews) ✓ Verified | 
| **Speech Analytics** | Feature Not Available | 6.2 (7 reviews) | 
| **Auto Dialer** | 8.2 (93 reviews) | 9.2 (10 reviews) ✓ Verified | 
| **IVR** | 9.1 (117 reviews) | 8.5 (9 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.8 (98 reviews) | 8.9 (9 reviews) ✓ Verified | 
| **Persistent Data** | 8.4 (95 reviews) ✓ Verified | Feature Not Available | 

#### Agentic AI - Contact Center

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Autonomous Task Execution** | 6.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (18 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (12 reviews) | Not enough data | 

#### Administrative

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Session Summary Notes** | 8.3 (149 reviews) ✓ Verified | 8.3 (24 reviews) | 
| **Administrator Access** | 9.0 (179 reviews) ✓ Verified | 9.4 (25 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.4 (185 reviews) ✓ Verified | 8.2 (24 reviews) ✓ Verified | 
| **Session Recording** | 9.0 (114 reviews) | 7.8 (10 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.3 (103 reviews) ✓ Verified | 7.8 (10 reviews) ✓ Verified | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.0/10 | 144 |
| **VICIdial** | N/A | N/A |

#### Collaboration Tools

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Screen Sharing** | 8.8 (68 reviews) ✓ Verified | Not enough data | 
| **Presentations** | 9.1 (37 reviews) ✓ Verified | Not enough data | 
| **Whiteboarding** | 9.0 (33 reviews) | Not enough data | 
| **Live Chat** | 9.2 (38 reviews) ✓ Verified | Not enough data | 
| **Hand Raising** | 8.5 (34 reviews) ✓ Verified | Not enough data | 

#### Meeting Coordination

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Scheduling** | 8.4 (71 reviews) ✓ Verified | Not enough data | 
| **Recording** | 9.1 (67 reviews) ✓ Verified | Not enough data | 
| **Participant Permissions** | 9.2 (69 reviews) ✓ Verified | Not enough data | 
| **One-Click Join** | 8.9 (41 reviews) ✓ Verified | Not enough data | 

#### Software Type

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Mobile** | 9.0 (82 reviews) ✓ Verified | Not enough data | 
| **Browser Application** | 9.3 (45 reviews) ✓ Verified | Not enough data | 
| **Desktop Application** | 9.2 (43 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 54 |
| **VICIdial** | N/A | N/A |

#### Platform

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Omnichannel** | 7.7 (40 reviews) | Not enough data | 
| **Mobile Access** | 8.9 (48 reviews) | Not enough data | 
| **Queue Management** | 9.1 (46 reviews) | Not enough data | 
| **Call Routing** | 8.8 (49 reviews) | Not enough data | 
| **Call Back** | 8.9 (47 reviews) | Not enough data | 
| **IVR** | 9.2 (42 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.1 (46 reviews) | Not enough data | 

#### Generative AI

| Feature | 3CX | VICIdial | 
|---|---|---|
| **AI Text-to-Speech** | 6.8 (14 reviews) | Not enough data | 

#### Workforce Management

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Call Monitoring** | 9.2 (48 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (47 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Call Recording** | 9.1 (49 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.5 (48 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 57 |
| **VICIdial** | N/A | N/A |

#### Generative AI

| Feature | 3CX | VICIdial | 
|---|---|---|
| **AI Text Generation** | 6.3 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (9 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.4 (9 reviews) | Not enough data | 

#### Communication

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Pop-up Chat** | 9.3 (37 reviews) | Not enough data | 
| **Notifications** | 9.3 (38 reviews) | Not enough data | 
| **Targeted Emails** | Feature Not Available | Not enough data | 
| **In-App Messaging** | 9.3 (37 reviews) | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | 

####  Internal Use

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Customization ** | 8.9 (43 reviews) | Not enough data | 
| **Conversation Archiving** | 8.9 (37 reviews) | Not enough data | 
| **Lead Development** | Feature Not Available | Not enough data | 
| **Knowledge Base** | Feature Not Available | Not enough data | 
| **Team Inbox ** | 8.9 (36 reviews) | Not enough data | 
| **Customer Profiles** | 9.0 (34 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 27 |
| **VICIdial** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Call Management** | 9.7 (24 reviews) | Not enough data | 
| **Communication Management** | 8.9 (21 reviews) | Not enough data | 
| **Scalability** | 9.7 (21 reviews) | Not enough data | 
| **Integrations** | 8.3 (22 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.6 (23 reviews) | Not enough data | 
| **Accessibility** | 9.8 (23 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Security and Compliance** | 8.5 (20 reviews) | Not enough data | 
| **Analytics and Reporting** | 7.6 (21 reviews) | Not enough data | 
| **Support and Reliability** | 8.0 (22 reviews) | Not enough data | 
| **Automated attendant** | 7.0 (21 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 280 |
| **VICIdial** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | 3CX | VICIdial | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 9.3 (20 reviews) | Not enough data | 
| **Call Management** | 9.6 (19 reviews) | Not enough data | 
| **Network monitoring** | 8.4 (19 reviews) | Not enough data | 
| **Integrations** | 9.0 (19 reviews) | Not enough data | 
| **Virtual PBX** | 9.1 (19 reviews) | Not enough data | 
| **SIP trunking services** | 9.3 (19 reviews) | Not enough data | 

#### Basic Communication

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Phone Calls** | 9.5 (193 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 8.4 (133 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 8.3 (132 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 8.2 (118 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.8 (174 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.4 (186 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 6.9 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (8 reviews) | Not enough data | 

#### Access

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Software Pairing** | 8.4 (117 reviews) ✓ Verified | Not enough data | 
| **Browser Extension** | 8.5 (154 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 8.4 (164 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Hold Music** | 8.5 (173 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 9.0 (161 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | Feature Not Available | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.2/10 | 74 |
| **VICIdial** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | Not enough data | 
| **Native VoIP** | 9.7 (24 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 9.0 (22 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | 3CX | VICIdial | 
|---|---|---|
| **Voicemail to Email** | 9.4 (24 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 8.7 (18 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.4 (28 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 8.6 (27 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to 3CX (6):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to VICIdial (1):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer)


---
## Reviewer Demographics

### By Company Size

| Segment | 3CX | VICIdial | 
|---|---|---|
| **Small-Business** | 36.2% | 54.1% | 
| **Mid-Market** | 54.9% | 45.9% | 
| **Enterprise** | 8.9% | 0% | 

### By Industry

#### 3CX

- **Information Technology and Services:** 10.4%
- **Hospital & Health Care:** 5.4%
- **Education Management:** 5.2%
- **Telecommunications:** 4.9%
- **Construction:** 4.2%
- **Computer Software:** 4.0%
- **Financial Services:** 4.0%
- **Computer & Network Security:** 3.8%
- **E-Learning:** 3.5%
- **Insurance:** 3.1%
- **Other:** 51.5%

#### VICIdial

- **Information Technology and Services:** 13.5%
- **Computer Software:** 10.8%
- **Financial Services:** 10.8%
- **Marketing and Advertising:** 10.8%
- **Consumer Services:** 8.1%
- **Banking:** 5.4%
- **Market Research:** 5.4%
- **Outsourcing/Offshoring:** 5.4%
- **Telecommunications:** 5.4%
- **Leisure, Travel & Tourism:** 2.7%
- **Other:** 21.6%

---
## Alternatives

### Alternatives to 3CX

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) — 4.8/5 stars (81 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)

### Alternatives to VICIdial

- [Convoso](https://www.g2.com/products/convoso/reviews) — 4.5/5 stars (252 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1826 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (695 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (489 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (624 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)

---
## Top Discussions

### 3CX

- Title: [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) — 2 comments, 1 upvote
  > **Top comment:** "In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either..."
- Title: [Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.](https://www.g2.com/discussions/25993-getting-stun-setup-for-remote-employees-has-been-a-challenge-during-this-covid-19-pandemic) — 2 comments, 1 upvote
  > **Top comment:** "Hello Tim,

Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for..."
- Title: [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Business communication system primarily used for VoIP Phone System"
- Title: [Arabic Support !?](https://www.g2.com/discussions/arabic-support) — 1 comment, 1 upvote
  > **Top comment:** "I am not sure if they support in arabic language but the language has issues in 3cx as it is written from right to left."
- Title: [Teams integration](https://www.g2.com/discussions/34346-teams-integration) — 1 comment, 1 upvote
  > **Top comment:** "www.ring2teams.com/3cx

Let me know if you would like a free trial 

luke@exceltelecom.co.uk"

### VICIdial

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/3cx-vs-vicidial)