My experience with UrbanBound has been overwhelmingly negative. I honestly question the value of my employer's partnership with them, as they provided virtually no assistance during my relocation. I ended up handling everything internally, making UrbanBound feel like an unnecessary and frustrating middleman. Review collected by and hosted on G2.com.
Firstly, their website is a complete disaster. Uploading moving expenses is a needlessly complicated process. The categorization is clunky, and the system's rigidity is infuriating. If you're approaching your relocation allowance limit, be prepared for the system to reject any further receipts, even if you have funds remaining. Instead of a seamless experience, you're forced to contact customer support and plead your case. The entire process feels designed to be as inefficient as possible.
Secondly, the moving partners they recommended provided outrageously expensive quotes. I received two quotes, one for $7,000 and the other for $11,000. The similarity in the offers made me suspicious. I was able to secure significantly lower quotes from other moving companies on my own. UrbanBound's "partnership" seems to translate to inflated prices for the end-user.
Finally, the consultants I interacted with were unhelpful, unenthusiastic, and difficult to work with. Instead of providing solutions, they consistently referred me elsewhere. For even the simplest requests, their response was invariably, "Contact your HR about that." It felt like they were actively avoiding providing any real support. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
