--- title: UrbanBound Reviews meta\_title: 'UrbanBound Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 20 reviews by the users' company size, role or industry to find out how UrbanBound works for a business like yours. aggregate\_rating: rating\_value: 3.7 review\_count: 20 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Talent Management url: https://www.g2.com/categories/talent-management --- ### UrbanBound Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find UrbanBound's services to be **excessively expensive** , with inflated quotes that lead to greater frustration. [(1 mentions)](https://www.g2.com/products/urbanbound/reviews?filters%5Bsentiment_snippet%5D=2050189&qs=pros-and-cons#reviews) Users dislike the **high fees** from UrbanBound's moving partners, often finding significantly lower prices elsewhere. [(1 mentions)](https://www.g2.com/products/urbanbound/reviews?filters%5Bsentiment_snippet%5D=2050194&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** , citing unhelpful consultants and complicated processes as major issues. [(1 mentions)](https://www.g2.com/products/urbanbound/reviews?filters%5Bsentiment_snippet%5D=2050192&qs=pros-and-cons#reviews) Users find the **poor interface design** of UrbanBound frustrating, complicating the process and hindering a smooth experience. [(1 mentions)](https://www.g2.com/products/urbanbound/reviews?filters%5Bsentiment_snippet%5D=2050191&qs=pros-and-cons#reviews) ### Top Cons or Disadvantages of UrbanBound ##### 1. Expensive Users find UrbanBound's services to be **excessively expensive** , with inflated quotes that lead to greater frustration. [ See 1 mentions ](https://www.g2.com/products/urbanbound/reviews?filters%5Bsentiment_snippet%5D=2050189&qs=pros-and-cons#reviews) See Related User Reviews ![Arash N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arash N.") AN Arash N. Enterprise (\> 1000 emp.) 0.5/5 "UrbanBound: A Relocation Service That Offers Little to No Value" What do you dislike about UrbanBound? Firstly, their website is a complete disaster. Uploading moving expenses is a needlessly complicated process. The categorization is clunky, and the sy ##### 2. High Fees Users dislike the **high fees** from UrbanBound's moving partners, often finding significantly lower prices elsewhere. [ See 1 mentions ](https://www.g2.com/products/urbanbound/reviews?filters%5Bsentiment_snippet%5D=2050194&qs=pros-and-cons#reviews) See Related User Reviews ![Arash N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arash N.") AN Arash N. Enterprise (\> 1000 emp.) 0.5/5 "UrbanBound: A Relocation Service That Offers Little to No Value" What do you dislike about UrbanBound? Firstly, their website is a complete disaster. Uploading moving expenses is a needlessly complicated process. The categorization is clunky, and the sy ##### 3. Poor Customer Support Users express frustration with **poor customer support** , citing unhelpful consultants and complicated processes as major issues. [ See 1 mentions ](https://www.g2.com/products/urbanbound/reviews?filters%5Bsentiment_snippet%5D=2050192&qs=pros-and-cons#reviews) See Related User Reviews ![Arash N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arash N.") AN Arash N. Enterprise (\> 1000 emp.) 0.5/5 "UrbanBound: A Relocation Service That Offers Little to No Value" What do you dislike about UrbanBound? Firstly, their website is a complete disaster. Uploading moving expenses is a needlessly complicated process. The categorization is clunky, and the sy ##### 4. Poor Interface Design Users find the **poor interface design** of UrbanBound frustrating, complicating the process and hindering a smooth experience. [ See 1 mentions ](https://www.g2.com/products/urbanbound/reviews?filters%5Bsentiment_snippet%5D=2050191&qs=pros-and-cons#reviews) See Related User Reviews ![Arash N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arash N.") AN Arash N. Enterprise (\> 1000 emp.) 0.5/5 "UrbanBound: A Relocation Service That Offers Little to No Value" What do you dislike about UrbanBound? Firstly, their website is a complete disaster. Uploading moving expenses is a needlessly complicated process. The categorization is clunky, and the sy ## Top-Rated Alternatives [ ![ServiceNow HR Service Delivery](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-hr-service-delivery.svg "ServiceNow HR Service Delivery") ServiceNow HR Service Delivery 4.3/5(384) ](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) [ ![Deel Hire](https://images.g2crowd.com/uploads/product/hd_favicon/b61fd3208714e9e1c07f7eb533f1833a/deel-hire.svg "Deel Hire") Deel Hire 4.8/5(6,043) ](https://www.g2.com/products/deel-hire/reviews) [ ![ReloTalent](https://images.g2crowd.com/uploads/product/hd_favicon/1555470628/relotalent.svg "ReloTalent") ReloTalent 4.6/5(4) ](https://www.g2.com/products/relotalent/reviews) [ View All Alternatives ](https://www.g2.com/products/urbanbound/competitors/alternatives) ![Arash N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arash N.") AN Arash N. Senior Scientist Enterprise (\> 1000 emp.) 3/17/2025 "UrbanBound: A Relocation Service That Offers Little to No Value" 0.5/5 What do you like best about UrbanBound? My experience with UrbanBound has been overwhelmingly negative. I honestly question the value of my employer's partnership with them, as they provided virtually no assistance during my relocation. I ended up handling everything internally, making UrbanBound feel like an unnecessary and frustrating middleman. Review collected by and hosted on G2.com. What do you dislike about UrbanBound? Firstly, their website is a complete disaster. Uploading moving expenses is a needlessly complicated process. The categorization is clunky, and the system's rigidity is infuriating. If you're approaching your relocation allowance limit, be prepared for the system to reject any further receipts, even if you have funds remaining. Instead of a seamless experience, you're forced to contact customer support and plead your case. The entire process feels designed to be as inefficient as possible. Secondly, the moving partners they recommended provided outrageously expensive quotes. I received two quotes, one for $7,000 and the other for $11,000. The similarity in the offers made me suspicious. I was able to secure significantly lower quotes from other moving companies on my own. UrbanBound's "partnership" seems to translate to inflated prices for the end-user. Finally, the consultants I interacted with were unhelpful, unenthusiastic, and difficult to work with. Instead of providing solutions, they consistently referred me elsewhere. For even the simplest requests, their response was invariably, "Contact your HR about that." It felt like they were actively avoiding providing any real support. Review collected by and hosted on G2.com. What problems is UrbanBound solving and how is that benefiting you? I honestly question the value of my employer's partnership with them, as they provided virtually no assistance during my relocation. I ended up handling everything internally, making UrbanBound feel like an unnecessary and frustrating middleman. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Deng J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deng J.") DJ Deng J. Co-Founder Small-Business (50 or fewer emp.) 7/11/2024 "Urbanbound desires" 5/5 What do you like best about UrbanBound? Urbanbound is an outstanding entrepre that gives accurate of its products with fantastic satisfaction towards consumers, which made it highly recommend, I love having good time collecting it products and services. Review collected by and hosted on G2.com. What do you dislike about UrbanBound? Urbanbound need to operate in rural areas too likely like it's did in cuties or towns, it name urban should disqualified it operation in rural areas too, urbanbound should considering operations in area which love their products and services. Review collected by and hosted on G2.com. What problems is UrbanBound solving and how is that benefiting you? Urbanbound is solving urban desires and I was benefits me and I would love it operating in rural areas. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Islam E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Islam E.") IE Islam E. Partnerships & Resources Mobilization Officer Small-Business (50 or fewer emp.) 7/29/2024 "Still exploring" 5/5 What do you like best about UrbanBound? Ease of use Integration Accounting Forecast Review collected by and hosted on G2.com. What do you dislike about UrbanBound? Detailed long entry records Streamed procees Review collected by and hosted on G2.com. What problems is UrbanBound solving and how is that benefiting you? Streaming relocation process for multiple employs at once Including forecast Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Seada L.R. H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Seada L.R. H.") SH Seada L.R. H. Admin Officer Small-Business (50 or fewer emp.) 7/10/2024 "Relocation service" 3.5/5 What do you like best about UrbanBound? customer care and type of service for employees as well as administrating organization's outsourcing Review collected by and hosted on G2.com. What do you dislike about UrbanBound? outsourcing of relocation service for employees Review collected by and hosted on G2.com. What problems is UrbanBound solving and how is that benefiting you? sometimes delaying of the relocation service Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kellie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kellie B.") KB Kellie B. Director, Talent Acquisition and HR Operations Mid-Market (51-1000 emp.) 6/8/2022 "Centralized Relocation Services" 4/5 What do you like best about UrbanBound? They have a couple of great tools that are helpful for new hires. One is an employee survey that provides insights based on real employees' experiences during their own moves to our location, and the other is a neighborhood finding tool that provides stats and information about specific areas within the major metro area. Reporting has also greatly improved over time and the best thing is the UI experience for the new hires. Easy to request reimbursements, easy approval process, and quick payback to employees. Review collected by and hosted on G2.com. What do you dislike about UrbanBound? There is a bit of a push to use Urban Bound approved realtors. For moving services, it makes sense because of the vetting process (a positive) but sometimes people want to use their own realtors or are able to get local moving companies to reply faster. Review collected by and hosted on G2.com. What problems is UrbanBound solving and how is that benefiting you? Quick reimbursement, documented exceptions and easy access to policies, helpful classification of each expense type and very good customer service. Has definitely made the experience better for new hires and more efficient for us internally. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SC Susan C. Talent Acquisition Manager 9/27/2022 "UrbanBound has created a red carpet relocation experience for our new hires" 4.5/5 What do you like best about UrbanBound? We appreciated when UrbanBound provided detailed relocation data on request. They have also been very responsive to all our needs. The feedback from our providers who are relocating is also very positive. Review collected by and hosted on G2.com. What do you dislike about UrbanBound? Nothing comes to mind. Whenever we have had issues, we have shared them, and UB has addressed them in a very timely manner. Review collected by and hosted on G2.com. What problems is UrbanBound solving and how is that benefiting you? We appreciate that UB is handling relocation arrangements instead of our staff and the incoming new hires. This creates more of a "red carpet" experience for our valued providers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Enterprise (\> 1000 emp.) 6/14/2022 "Urbanbound Supports our Success!" 5/5 What do you like best about UrbanBound? The ability for our applicants and newly hired team members to quickly & securely get reimbursed for expenses. Review collected by and hosted on G2.com. What do you dislike about UrbanBound? The reporting functions are a little tricky to navigate on the back end. Review collected by and hosted on G2.com. Recommendations to others considering UrbanBound: The team at UrbanBound is super accommodating. It's a good idea to consider things your internal team members need, as well as your external or new hire team members. They're highly supportive of working with the accounting department to create reports and communication channels that easily share financial information. The UB Team is also very friendly, flexible and responsive - as company needs might evolve, they're there to problem-solve with you. Review collected by and hosted on G2.com. What problems is UrbanBound solving and how is that benefiting you? Helping our new team members with resources to make stressful moves less stressful. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") UE Verified User in Electrical/Electronic Manufacturing Mid-Market (51-1000 emp.) 3/6/2020 "Hugely Inflated Prices" 0.5/5 What do you like best about UrbanBound? The portal was nice. Was helpful linking to apartmentlist.com. Not much else to say. Review collected by and hosted on G2.com. What do you dislike about UrbanBound? Like other reviews had indicated, the portal was rarely used for interaction. The moving consultant appeared to work completely independently. The prices I was quoted from their vendors were highly inflated and unrealistic in terms of requirements, compared to independent quotes I got from other sources. It was not unusual to see quotes as high as three times that of what independent moving companies were offering me. In addition, the moving consultant did not appear to do any work. Beyond the initial contact with the moving companies, Urbanbound did no action to facilitate the move. I had to go through all the legwork of calling these vendors and negotiating my needs while I was also busy at work after putting in my two weeks notice. The process should have involved me providing a list of my possessions to Urbanbound and they should have gone through the legwork to find movers within the given price range, but everything was done myself. Review collected by and hosted on G2.com. Recommendations to others considering UrbanBound: Avoid if you have any option. Review collected by and hosted on G2.com. What problems is UrbanBound solving and how is that benefiting you? Urbanbound is used by my company to help relocate. There were no benefits. Instead of reducing stress, going through Urbanbound increased the stress of moving. Review collected by and hosted on G2.com. Show More 3/6/2022 Validated ReviewerSource: Organic ![Kristin N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristin N.") KN Kristin N. Program Manager, Talent Acquisition|Diversity, Equity and Belonging Enterprise (\> 1000 emp.) 10/26/2020 "Transition Like No Other" 5/5 What do you like best about UrbanBound? The online portal was easy to navigate, intuitive and insightful, helping to create an ultimate experience. My relocation agent was phenomenal! Grace, you’re heaven sent! Review collected by and hosted on G2.com. What do you dislike about UrbanBound? When traveling by air, it would be helpful to opt in for first or business class travel. Review collected by and hosted on G2.com. Recommendations to others considering UrbanBound: Ask questions about vendors available. Review collected by and hosted on G2.com. What problems is UrbanBound solving and how is that benefiting you? UrbanBound helped to make my move possible. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Prabhjot S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prabhjot S.") PS Prabhjot S. EDG Engineer Enterprise (\> 1000 emp.) 11/13/2020 "Urbanbound Relocation" 5/5 What do you like best about UrbanBound? The representative always responded quickly and provided detailed answers to all my questions. Review collected by and hosted on G2.com. What do you dislike about UrbanBound? Thought a lot. But couldn't find anything. Review collected by and hosted on G2.com. What problems is UrbanBound solving and how is that benefiting you? Moving, Transportation, Rental apartments, Rental cars and temporary housing Review collected by and hosted on G2.com. 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