Uptime Labs Reviews & Provider Details

Uptime Labs takes training far beyond the traditional classroom approach. The platform throws you into lifelike, high-pressure situations that truly test your decision-making under stress. This hands-on style has helped our team develop stronger instincts, react faster, and refine our processes in ways theory alone could never achieve. It feels like a safe environment to make mistakes, learn, and then apply those lessons back in the real world. The result has been a noticeable boost in confidence and alignment across our incident management function. Review collected by and hosted on G2.com.

Many organizations struggle with incident response. They either don’t have a dedicated team or rely on scattered tools that slow everything down. When something breaks—whether it’s a system outage or a security breach—teams often scramble without a clear plan. This leads to delays, confusion, and costly downtime.

Uptime Labs solves this by offering a smart, all-in-one platform for incident resolution and restoration. It brings everything together—alerts, communication, workflows—so teams can respond quickly and confidently. No more jumping between tools or guessing what to do next.

The result? Faster recovery, fewer breaches, and stronger trust from customers. Uptime Labs helps teams stay calm under pressure, fix problems faster, and learn from every incident so it doesn’t happen again.

In short, it’s the incident response system you wish you had—now you do. Review collected by and hosted on G2.com.

Uptime Labs helps our organization solve a major challenge in incident management—lack of contextual awareness. Often, incident teams struggle to identify which application or team an issue belongs to, leading to delays and misrouting. Uptime Labs provides a structured approach that encourages teams to ask the right questions upfront: What happened? When did it happen? Which system is impacted? This clarity helps ensure incidents are assigned correctly and resolved faster. By improving visibility and accountability, Uptime Labs reduces confusion, speeds up recovery, and strengthens overall operational efficiency. Review collected by and hosted on G2.com.

Start with a trial and get a range of people trying drills to get a sense for how the actual responders feel about the platform. I've seen some really productive conversations come out of having a leader who's not usually "on the ground" in an incident participate in a drill so they appreciate what incident managers are dealing with. Right now Uptime is ideal for companies who are focused on improving incident comms (both internally and to customers), helping responders focus on resolving in a way that matches business priorities, and improving coordination patterns when the org is experiencing an upsurge in the complexity of incidents (from factors like growth, acquisitions, cloud migrations, increased AI adoption, etc.). Review collected by and hosted on G2.com.

Usually incident responders have no way to get "good" at incident response except for responding to real incidents, where the stakes are often high. It's not an ideal setting for learning and practice. I've been impressed with the realism of drills on the Uptime Labs platform, especially the psychological stress and interpersonal demands, which are challenging in themselves and are crucial to technical problem-solving. Now our clients have a way for on-call engineers to practice when they have time and energy to analyze their performance, and leaders feel more confidence that responders are equipped to communicate and prioritize in line with business needs. Review collected by and hosted on G2.com.

Storio group (Photobox/Albelli) had a big cultural challenge around the way we reacted to incidents. Although engineering teams were always mindful to solve problems quickly when they occurred, they often did so in a behind the scenes way, with little focus on communication or learnings. This often lead to things breaking repeatedly, and those of us who lead the organisation remaining unaware aside from cross colleagues outside of the Engineering teams referencing downtime that had almost (although never intentionally) been swept under the rug.

Uptime Labs gave us a platform to drive a cultural change around that; by creating a sandbox where behaviours in incidents could be explored and coached, we started showing key people across the technical organisation what good incident response looked like end-to-end. This isn't something we could have recreated using tabletop excersises, nor built into process using playbooks - those we pushed through Uptime Labs didn't just start following a particular process, they truly understood what a good incident response looked like and started acting as good incident responders or incident managers in their own incidents - declaring incidents, then communicating through them and finally, performing meaningful retros that helped us start learning from our incidents. More than that, they started to tell their colleagues and became advocates for good incident culture, which in turn snowballed, with more people actively seeking out improving their incident management and response skills via Uptime Labs.

It's been a truly transformational experience that's reflected in our metrics - a huge decrease in MTTR and a dramatic increase in the number of incidents declared, and with that that we've learned and improved from. Review collected by and hosted on G2.com.

Uptime labs is always looking for scenario's to set up, reach out if you have experienced an incident so to help others practice a similar scenario Review collected by and hosted on G2.com.

During a critical incident, stress levels can surge quickly, and while stakeholders and other engineers often have good intentions, their input can sometimes add to the pressure. For me, this often leads to an overstimulated feeling, making it tough to prioritize what needs to happen first.

Uptime Labs addresses this directly by allowing me to practice incident scenarios in a controlled environment. This helps build the 'muscle memory' for the key steps required for a fast mitigation. So, when a real incident occurs, I'm better equipped to remain focused and efficiently cut through the noise, leading to much quicker resolutions. Review collected by and hosted on G2.com.

I'd highly recommend giving a demo a try to really experience first-hand, the capabilities of the Uptime Labs solution. As I've said it's revolutionary in its nature, being an AI-driven solution which strengthens human capabilities that previously had to be measured intangibly and through additional more experienced resources. Progress used to be based on their perception, but Uptime Labs now gives data-driven insights in this space. The tool has the flexibility to integrate humans into the AI-driven scenario drills too, which in multi-supplier SIAM-based ecosystems really opens up how life-like the dills can be when compared to real life. Review collected by and hosted on G2.com.

Uptime Labs is a fantastic tool in helping measure, assure, and improve major incident response and management capabilities. As a service management consultant, I've utilised Uptime Labs with my clients in order to ensure their major incident response technical and service teams are 'match-fit' for responding to critical IT incidents, and hold the tested and ready capabilities that a human needs to perform well in the real scenario, by routinely completing drills in the AI-generated scenarios that the tools provides. Review collected by and hosted on G2.com.

I'd suggest blocking a short debrief right after every drill, connect Uptime Labs’ reports to your incident backlog or observability dashboards, and track concrete improvements such as faster detection times and clearer stakeholder updates. Invite a senior incident commander to observe and coach for accelerated growth. Share any niche failure modes with the Uptime team early, review results, and refresh your scenario mix as systems evolve to embed a living, continuously improving training program within your reliability culture. Review collected by and hosted on G2.com.

Uptime Labs squarely targets many of the shortcomings I have seen in traditional incident-management training. Conventional programs rely on tabletop drills or, worse, let engineers learn only when a genuine outage is already harming customers. That approach creates an uneven skill set across on-call teams and leaves critical interpersonal abilities under-developed; technical responders often master the runbooks yet stumble when conversations turn tense or require calm de-escalation. By contrast, Uptime Labs delivers immersive Slack-based simulations that feel indistinguishable from production, complete with unpredictable, demanding personas. The result is consistent, realistic practice that removes the pressure of a live incident while preserving its urgency.

For me, the impact is immediate and tangible. I can refine my conversational style, test de-escalation techniques, and build confidence in a safe environment, all without risking customer trust or system stability. Those repetitions sharpen the exact competencies I need as an Incident Manager at Groq, so when a real page arrives I respond faster and communicate more effectively. The platform also gives my teammates a uniform onboarding path: new engineers graduate from the simulations already comfortable joining rotations, which raises the overall standard of our response. In short, Uptime Labs offers a level of robust, people-centered incident training I have not found elsewhere, and it fills a critical gap in both my professional development and our team’s readiness. Review collected by and hosted on G2.com.

If you want your organisation to do better at Incidents, uptime labs is the best place to help you. Review collected by and hosted on G2.com.

In the business of Incidents, you are as good as your triage. Uptime Labs helps you and your team get better with triage by infusing real world Simulation of Incidents building muscle memory of how to work under pressure. Its excellent tool to have if you want your team to better their skills and reduce your downtime. Review collected by and hosted on G2.com.

Uptime Labs is solving some of the most persistent challenges in Major Incident Management by delivering hands-on, scenario-based training that sharpens decision-making under pressure. Their platform helps us improve response times, streamline incident handling, and reinforce best practices across the team. One of the biggest benefits is how effectively it trains out bad habits and steers us away from common gotchas that can derail incident resolution. The simulations are realistic and challenging, which means our team is better prepared for real-world incidents and more confident in their roles. Review collected by and hosted on G2.com.

Uptime Labs is providing myself and my team with experience of the best ways of dealing with and resolving real life incidents, providing useful hints and tips on using all of the information available to provide the most efficient way to restore service as quickly and effectively as possible. Review collected by and hosted on G2.com.