--- title: Unbabel Reviews meta_title: 'Unbabel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 198 reviews by the users' company size, role or industry to find out how Unbabel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 198 scale: '5' date_modified: '2026-07-21' parent_category: name: Localization url: https://www.g2.com/categories/localization --- # Unbabel Reviews **Vendor:** Unbabel **Category:** [Machine Translation Software](https://www.g2.com/categories/machine-translation) **Average Rating:** 4.6/5.0 **Total Reviews:** 198 ## About Unbabel Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. The company’s Language Operations platform blends advanced artificial intelligence with humans in the loop, for fast, efficient, high-quality translations that get smarter over time. Unbabel helps enterprises grow into new global markets and builds customer trust by creating more consistent, high-quality multilingual customer experiences across marketing and customer service. Unbabel easily plugs into the most popular CRMs and Chat platforms to seamlessly deliver translations within existing workflows across digital support channels like chat, email, or FAQs. All of this is managed through the Portal, where customers can control translation flows, monitor key metrics like speed or quality, and perform other tasks to operationalize the use of different languages across their business. Based in San Francisco, Calif., Unbabel works with leading customer support teams at brands such as Facebook, Microsoft, Booking.com, and Uber, to communicate effortlessly with customers around the world, no matter what language they speak. Our Language Operations Platform includes: - Augmented Machine Translation - Portal - Channel - Integrations - Editors ## Unbabel Pros & Cons **What users like:** - Users appreciate the **high-quality and efficient translations** from Unbabel, valuing its seamless integration and support. (7 reviews) - Users value Unbabel's **exceptional multilingual support** , enabling seamless global communication and efficient translation integration. (6 reviews) - Users find **Unbabel's ease of use** exceptional, with seamless integration and quick support enhancing their workflow efficiency. (5 reviews) - Users appreciate the **speed and efficiency** of Unbabel, significantly reducing translation time and enhancing workflow. (5 reviews) - Users value the **efficiency** of Unbabel, appreciating the quick and high-quality translation process without the need for manual effort. (4 reviews) - Users commend Unbabel for its **high-quality translations** and exceptional multilingual support throughout the process. (4 reviews) - Time Saving (4 reviews) - Users value the **translation efficiency** of Unbabel, enjoying seamless integration and significant time savings. (4 reviews) - Translation Memory (4 reviews) - Accuracy (3 reviews) **What users dislike:** - Users find Unbabel **expensive** , especially for smaller businesses, which may limit accessibility for some potential users. (3 reviews) - Users often face **translation issues** requiring tweaks, with unpredictable response times affecting overall satisfaction. (3 reviews) - Users face **usability issues** with slow turnaround times and unpredictable response rates, impacting the overall experience. (3 reviews) - Users find the **high subscription cost** of Unbabel to be a concern for smaller businesses seeking affordable options. (2 reviews) - Users find Unbabel's **slow performance** requires human help, impacting efficiency and real-time communication speed. (2 reviews) - Users report concerns about **AI performance** , especially for complex translations that fall short of human quality. (1 reviews) - App Integration (1 reviews) - Complex Workflow (1 reviews) - Integration Issues (1 reviews) - Manual Labor (1 reviews) ## Unbabel Reviews ### 1. Translation service most like sworn translation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Unbabel?** I likehow easy unbabel is by making the process of translating documents very easy, also document translation has been extremely helpful for business as well as personal. **What do you dislike about Unbabel?** Sworn translation can be a tricky subject and sometimes technical wording makes document translation a headache and I have noticed unbabel need to improve that specificslly. **What problems is Unbabel solving and how is that benefiting you?** Like I said before the document translation has been one of the benefits we have found as a company, but also the direct text translation is really useful for our workforce ### 2. Efficient and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Vânia A. | Customer Service Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Unbabel?** Unbabel has been proving to be a great tool for efficiency and readiness. Thanks to Unbabel we were able to handle more customers' requests within my team since it is very difficult to find people that can speak German. **What do you dislike about Unbabel?** So far, I only see benefits from using this platform. I cannot point out something I don't particularly appreciate because the tool's been a great help for my team. **What problems is Unbabel solving and how is that benefiting you?** Initially, we had some minor problems integrating the Unbabel tool with our internal CRM system. Still, the Unbabel team was always very supportive, we had weekly meetings to mitigate the issues, and the Unbabel team fixed them. ### 3. Great additional product for user support organization. **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle R. | Director, Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Unbabel?** Unbabel was amazingly easy for me to get set up. A couple of calls, and their team took care of everything. They've set up their work within my CRM, Kustomer, and it works flawlessly. **What do you dislike about Unbabel?** So far everything has worked well with Unbabel. I've been really happy with their communication. I had one feature that didn't work as I wanted to, but after a quick email, they had updated my system and everything was working as I intended. **What problems is Unbabel solving and how is that benefiting you?** We're able to communicate with more of our users in their local language without having to hire more expensive and harder to find agents with specific langauge skills. ### 4. Fast and reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Unbabel?** The service is reliable and accurate. It's also fast enough that we can use it to provide customer support in multiple languages without hurting our response times too badly **What do you dislike about Unbabel?** The service is quite expensive - every ticket costs roughly $4 to translate. **What problems is Unbabel solving and how is that benefiting you?** We can provide support in additional languages ### 5. Unbabel, an easy solution to increase CSAT on a multilingual market. **Rating:** 4.5/5.0 stars **Reviewed by:** Simon S. | Digital Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Unbabel?** Since easyJet has implemented Unbabel as a solution for our multilingual webchat, we have seen an increase of 4.2% on our CSAT, among other benefits on the operational level. Especially during the Covid-19 Pandemic when, in order to keep the service running for our customers, we had to move the service across different locations. Unbabel was the key element that made it all possible, helping us maintain our high level of quality and customer satisfaction. From the Webchat perspective, the flexibility that the tools provide combined with the quality level of the translation is an aggregated value, especially during the unprecedented times since the beginning of the Covid-19 pandemic. **What do you dislike about Unbabel?** Like any other tool, there are areas of improvement, but from the Webchat perspective, there is nothing we dislike. **Recommendations to others considering Unbabel:** Unbabel is a learning tool that means that sometimes we can find that not all the translations are 100% accurate, but like any other translation tool, it requires dedication and supervision. Make sure to take the time to implement a process review, you will find the Unbabel team is more than cooperative **What problems is Unbabel solving and how is that benefiting you?** From the Webchat point of view, it presents the possibility to operate from different locations without native speakers keeping the same quality level. ### 6. Amazing tool with great accuracy **Rating:** 4.5/5.0 stars **Reviewed by:** Rafael B. | Platforms & Applications Senior Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2021 **What do you like best about Unbabel?** - Unbabel staff are super supportive - Unbabel mix of AI and human translations with great accuracy - We keep the same CSAT and SLAs just increase around 30min if we compare tickets replied by native speakers agents and agents that rely on Unbabel. - Unbabel is a great tool to control backlogs, for example, we do have native speakers agents for French and German, but due to seasonality some weeks we receive more tickets than forecasted and Unbabel allows us to use agents that do not speak German or French to control the queues and SLAs. Without Unbabel we would need to hire more agents for German and French for just a short period of time and hiring new agents takes between 3 to 6 weeks, due to the recruiting and training time. **What do you dislike about Unbabel?** Freshworks integration could improve, especially for Freshchat, which currently doesn't exist. Freshdesk integration is great to reply to requesters, but it is not possible to use Unbabel to send outbound emails from scratch, for example, if an agent wants to start a thread with a customer we cannot do that inside Freshdesk, we need to request the translation using the Unbabel interface, copy and paste it into Freshdesk. The same issue to contact 3rd parties using the forward feature from Freshdesk. **Recommendations to others considering Unbabel:** All companies that support several languages should integrate Unbabel to deliver an outstanding customer experience and keep SLAs under control **What problems is Unbabel solving and how is that benefiting you?** - Control backlogs on non-English tickets. Control CSAT and SLAs when a specific language is suffering and we still have the capacity for others languages. - Improve customer experience by providing support in their own languages even when we don't have agents with that respective language skills. - We also use Unbabel to translate some tours descriptions for our website, translate templates, canned responses, articles, and documents. **Official Response from Daniel Schroeder:** > Thank you for sharing your feedback. Even though the outbound feature is not currently part of our standard flow, we are developing a Freshchat integration that will be available for customers in Q4 2021. - Daniel ### 7. Overall user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Unbabel?** The versatility of the languages you offer **What do you dislike about Unbabel?** That you have to use a 3rd party to integrate Unbabel into Oracle **What problems is Unbabel solving and how is that benefiting you?** Covering a language skill that we are finding hard to recruit for in our area. ### 8. High quality of service that provides peace of mind **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Unbabel?** Unbabel allows our business to provide an amazing level of service to our users regardless of the language they speak. Our company's website is localised into seven different langauges and we receive many emails daily in a variety of different langauges. Unbabel takes away a lot of the stress of having the right staff member on at the right time who can write in that language. Knowing we can rely on Unbabel during these moments provides peace of mind as the translations sent back to our customers are generally of a high standard. **What do you dislike about Unbabel?** Occasionally translations can be a little inaccurate. It would also be great to see Filipino added to the list of languages that Unbabel can translate. **Recommendations to others considering Unbabel:** Quick, reliable and peace of mind are how I would describe Unbabel's services. The level of service provided by the Unbabel team and their product leaves me with no doubt that we made the right choice going with them. **What problems is Unbabel solving and how is that benefiting you?** As we provide 24 hour customer support, Unbabel ensures that our users receive a high-quality response even when we don't have a staff member available who can write in the customers' language. This ensures that our SLA's for first contact response are consistently met. **Official Response from Daniel Schroeder:** > Thank you for sharing your feedback. We continuously evaluate new languages. Please, reach out to your Customer Success Manager to discuss your use case for Filipino languages. - Daniel ### 9. It is a good tool and reducing your time when you communicate with your customer. **Rating:** 4.5/5.0 stars **Reviewed by:** Somchai C. | Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Unbabel?** Fast translation, but the accuracy of translation still needs to improve more. The team should have the excellent transaction with short and easy to understand. **What do you dislike about Unbabel?** The frequent sentence still needs time for translation. The system should save it automatically and improve the translation time for similar sentence in the future. **What problems is Unbabel solving and how is that benefiting you?** Recently we can see that the AHT is reduced, but we still encounter the long AHT sometimes. Hopefully, the team can make it better and fast translation comparing to other tools. ### 10. Unbabels Translation lightens the load **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Unbabel?** Ease of use, easy to view and to install was not cumbersome **What do you dislike about Unbabel?** The incorrect amount of automatic translations **Recommendations to others considering Unbabel:** If you have a vast amount of incoming emails that are all language based I would certainly reccommend. **What problems is Unbabel solving and how is that benefiting you?** Time is expensive and this saves us time; it's efficient to be able for us to allocate and decipher queries quickly. We only have to use one platform instead of two for the translations. ### 11. Great product for multilingual support. **Rating:** 5.0/5.0 stars **Reviewed by:** Filippo D. | Head of Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Unbabel?** Unbabel allows me to have highly qualified agents regardless of the language they speak. **What do you dislike about Unbabel?** I have not found any problems with Unbabel. **Recommendations to others considering Unbabel:** Using Unbabel allows us to focus on what really matters, the customers. The accuracy and speed of the translations and the availability of the sales and support team are a great addition. We are always available, regardless of the language in which we have to communicate with clients. **What problems is Unbabel solving and how is that benefiting you?** Thanks to Unbabel, we can have highly skilled agents in all the markets we operate, optimizing resources and avoiding problems of lack of coverage with one language or another. ### 12. Strong and responsive partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Unbabel?** Two things. First, their product is unique and their translation capabilities are unmatched in the market today. Second, I love how easy Unbabel is to work with, especially if there is an issue. They respond immediately and work until the issue is resolved. Having an ownership attitude may sound like table stakes, but that isn't the case for a lot of other vendors (i.e., they take multiple days to reply, they downgrade the issue or never fully solve it). Not true with Unbabel, they are a trusted partner. **What do you dislike about Unbabel?** Unbabel once communicated unrealistic deadlines because they didn't have internal alignment. Once we stressed the importance of the third-party integration and they brought in experts, I was able to reset my launch timeline and have more visibility into when I could expect the launch. Otherwise, there is not much I dislike about Unbabel. **What problems is Unbabel solving and how is that benefiting you?** We have customers in non-English speaking countries that we need to support. However, our team does not speak the full range of languages so we work with Unbabel for translations. Our customers can tell we're not using Google translate and that is important to us. ### 13. A great tool and brilliant customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Unbabel?** The integration with Zendesk is straightforward. The product is easy for agents to use. It increases the flexibility and responsiveness of our customer support as we can offer native language support quickly across 13 languages. Martim Mónica is an excellent Customer Success Manager. The Unbabel team are open to feedback and address any quality issues in a positive manner. I’m happy with the follow up on the account, the feedback and collaboration. I’m also happy with the updated dashboard which has made it much easier to monitor usage. **What do you dislike about Unbabel?** There isn't much to dislike. You do need to spend time at the outset creating language glossaries (and going back and forth on some test translations). But future translations will reflect your brand and its terminology much better as a result. The administration dashboards have recently been updated. They are simple and clear however, some might require more segmentation of the data. If you use Unbabel with Zendesk and you need translations of dynamic content, there isn't currently a fully integrated approach. So you do have to translate documents via the portal and then manually place it where you need it within Zendesk. We knew this at the outset but it would be great if this functionality could be developed and offered in the future. **What problems is Unbabel solving and how is that benefiting you?** We can offer customer support beyond the language set of our current agents. It's a quick solution and our first response times are not adversely affected. We also use Unbabel to translate some of our help center content. The translated content gives customers the choice to help themselves without having to wait for an agent response. **Official Response from Martim Mónica:** > Thank you for taking the time to share your feedback about Unbabel! While we do understand your request and the challenge, we do not have plans to release any updates in regards to this approach you outlined in the near future. Our product team is aware of this matter and exploring ways to enhance this functionality. - Martim ### 14. I use it to translate from German to English and ViceVersa **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Unbabel?** It's fast and professional when translating from German to English, also from English to german, professional translation. The only competitor I use is google. but I would not compare as the AI used to translate takes a different approach **What do you dislike about Unbabel?** -It takes a lot to translate from English to German, sometimes up to 1 hour -the translation from German to English sometimes lose it's meaning. - the numbers gets lost in the translation **What problems is Unbabel solving and how is that benefiting you?** Professional translation in the Aviation field Definitely, as by using it, it facilitates the business and makes it more productive, also from the business performance point of view. Our customers make sense of the excellent translation. **Official Response from Marti Bennett:** > Thank you for sharing your feedback and we apologize about the problems you’re facing. MT is for the most part accurate, but sometimes it does make mistakes. The mistakes you mentioned are something we are aware of, and are actively working on fixing them. In the meantime, please reach out to your CSM so we can determine an interim solution. ### 15. A Great Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Unbabel?** Unbabel has dramatically simplified our workflows related to supporting users in other languages. Its accuracy was quite good out of the box and has only improved from there. They have been very receptive to feedback and great partners to work with. **What do you dislike about Unbabel?** I have minimal complaints, and those that I have had were quite specific to our setup. Unbabel has been receptive to our feedback and passed it along to consider for improvement in the future. **What problems is Unbabel solving and how is that benefiting you?** Before Unbabel we used contractors to translate our messages from English to a user's preferred language. Unbabel has allowed our Happiness Engineers to reply directly, simplifying our workflows and reducing our management of contractors. ### 16. Unbabel **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Unbabel?** Unbabel quickly translates the sentences I type into the program. For the most part, the sentences are translated logically and correctly. **What do you dislike about Unbabel?** Long sentences typed into the program sometimes fail to retain the original sense of the utterance. **Recommendations to others considering Unbabel:** Unbabel translates the phrases you type into it efficiently. It works well for long messages. I recommend using shorter and more logically compound sentences to make the translation more effective. Complex sentences (mostly without proper punctuation) sometimes do not have the original meaning. By taking care of spelling and punctuation, translations are sure to be correct and logical. **What problems is Unbabel solving and how is that benefiting you?** Assists in communicating with customers while performing work. Resolves problems related to customer service work. **Official Response from Marti Bennett:** > We appreciate your feedback. We agree— punctuations can change how a message is received. Because we use a hybrid approach that relies on MT systems, sometimes it’s difficult to catch punctuation errors that are sent to us in the original text. Looking over spelling and punctuation is a great way to ensure proper translation services. ### 17. Swift, smart and adaptable **Rating:** 4.5/5.0 stars **Reviewed by:** Bob B. | UX Writer, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2021 **What do you like best about Unbabel?** The ease of use of the interface and tools, make Unbabel less of a chore and more of a minor task. With the tool linked to our customer-facing Help Center, we're able to easily manage hundreds of articles in multiple languages. Everything is easy to manage, track and update. What was once a laborious task is something a new starter can learn in a very short time. **What do you dislike about Unbabel?** There are very few issues with Unbabel, with the few we experienced really unique to us and our specific needs. However, irrespective of their complexity, we easily resolved them with help from Unbabel. **What problems is Unbabel solving and how is that benefiting you?** We manage multiple Help Centers in varying languages, from as many as 22 languages to just a handful. This can be a complicated challenge, but with the right tools, logging and reporting - this has been made much easier than our previous methods. ### 18. One of the best CSM/Sales Experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Ruben J. | V, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about Unbabel?** Martim is the best! The team is so very understanding and really are partners in the process. **What do you dislike about Unbabel?** I have nothing to say about anything to dislike. **Recommendations to others considering Unbabel:** The team equals the product **What problems is Unbabel solving and how is that benefiting you?** Multiple translations via email and chat channels in zendesk ### 19. You will never look back! **Rating:** 5.0/5.0 stars **Reviewed by:** Laura W. | Customer Solutions Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Unbabel?** The ease! Everything runs so smoothly, and nothing seems to be too small if you have a question or need help with something! We were in need of a system that would integrate well with our CRM system which is Zendesk. One day it appeared, our team were then answering customer queries within minutes. You won't even know its there. **What do you dislike about Unbabel?** Honestly, there wasn't anything we don't like about Unbabel! **Recommendations to others considering Unbabel:** I would recommend doing your research, have a look at what you need Unbabel to do for you, and speak to them. Arrange a call with them and see if it's a good fit. It might take a little time for the onboarding process, but it is well worth it. **What problems is Unbabel solving and how is that benefiting you?** We were speaking to customers across the world; sometimes, something does not translate correctly, meaning customers were not getting the best experience. Unbabel was able to bridge the language gap, and our customers have never been happier. ### 20. Unbabel is currently the best on what they do. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2022 **What do you like best about Unbabel?** The attention and the fast API responses. **What do you dislike about Unbabel?** Unbabel should have solutions to connect to the most used TMS in the world, giving customers the possibility to use their own TMs to maintain consistency, tone of voice, better terminology management, and money savings. The business plans should also be adapted by companies needs. Not always buying tickets is the ideal option. **What problems is Unbabel solving and how is that benefiting you?** Only support threads communications. ### 21. Easy, seamless and a quality service! **Rating:** 5.0/5.0 stars **Reviewed by:** Sam H. | Member Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Unbabel?** A seamless integration with Zendesk that "just works". Easy to install and get up and running, and then it's a set and forget from there when using the Zendesk plug-in which was also recently updated and looks amazing! The Unbabel team are fantastic to work with, always responsive and wanting to improve accuracy and personalisation with our brand and vocabulary/terminology. **What do you dislike about Unbabel?** We don't really experience many issues with Unbabel at all. After some initial tweaking to our vocabulary glossary the accuracy is high and the speed is very fast. **What problems is Unbabel solving and how is that benefiting you?** An easy to use localisation service for customer support emails via Zendesk. ### 22. Useful tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Unbabel?** Seemless integration with Zendesk, allowing us to serve consumers all over the world. No need to resource extra headcount in local markets. **What do you dislike about Unbabel?** Number of interaction minimum is higher than we need. Occasionally we are told that the translation is slightly incorrect, but it is a rare occurance. **What problems is Unbabel solving and how is that benefiting you?** We are receiving contacts from consumers and businesses around the world, and using unbabel to read and respond to questions. ### 23. Great product, great team **Rating:** 5.0/5.0 stars **Reviewed by:** Jon T. | Senior User Satisfaction Manager, Global, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2021 **What do you like best about Unbabel?** The fact that we can provide native language support to our long-tail of languages without having to hire native speakers within the team - significant cost savings for us and great for our customers **What do you dislike about Unbabel?** Honestly, not much - the product is great and the team are fantastic to work with **What problems is Unbabel solving and how is that benefiting you?** As above, we have a long-tail of languages that we need to support from a customer service POV, but there's just not enough contact to make it worthwhile hiring. Unbabel helps us solve this problem, and the Zendesk integration makes it seamless ### 24. A cutting-edge tech company that helps you reach your customers in their language **Rating:** 5.0/5.0 stars **Reviewed by:** Roman S. | Head of Operational Excellence, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2021 **What do you like best about Unbabel?** We look at companies through the lens of 3 categories: Business, People, and Technology. Business - Unbabel puts in maximum effort to ensure the contract and pricing structure suits your business needs. People - the team at Unbabel is energetic, ambitious, and forward-thinking. Your experience is important to them. Technology - currently, the Unbabel product is the most advanced and best-integrated solution on the market. **What do you dislike about Unbabel?** The only downside is that Unbabel is still building out integrations with a broader range of tools. **What problems is Unbabel solving and how is that benefiting you?** 1) We are extending our Customer Service operations in countries where we don't have native support. 2) We're using Unbabel to improve Service Levels for language queues that may be overloaded. ### 25. Unbabel **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Unbabel?** Amazing business Great people Translation Quality Innovation Highly engaged Customer Success team Flexibility **What do you dislike about Unbabel?** Nothing I dislike.......................................................... **What problems is Unbabel solving and how is that benefiting you?** Maintaining world-class customer support whilst having greater flexibility in terms of cost and sourcing of expertise ### 26. We are very happy with the services of Unable. Extremely well organized customer focused team. **Rating:** 5.0/5.0 stars **Reviewed by:** Thorarinn O. | Service Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Unbabel?** Using Unbabel has been a great help to us to extend our services to markets otherwise not available or too expensive to set up. In combination with Zendesk with Unbabel we now have far more flexibility to try out new markets and even out the workload of our help desk with English-speaking now able to take off load from other langue agents. **What do you dislike about Unbabel?** We've had a few hick-ups with new software versions released a bit too early. **What problems is Unbabel solving and how is that benefiting you?** Being able to answer customers in multiple languages with English speaking helpdesk. **Official Response from Ana Pereira:** > Your feedback is noted and I’m glad we were able to work out any hick-ups to make sure everything is working as expected. -Ana ### 27. Perfect integration - Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Arisona H. | Head of User Support, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Unbabel?** Ease of use and integration in our CRM tool Good relationship with CSM, very accommodating and transparent **What do you dislike about Unbabel?** Not all needed languages are covered for translations **What problems is Unbabel solving and how is that benefiting you?** Automated translations for customer service messaging Decreased number of agents needed to support global audience ### 28. Unbabel Works Well for International Solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Unbabel?** Unbabel is a very easy-to-use solution for responding to users in multiple languages. It makes it easy for our agents to respond efficiently and effortlessly to our customers. **What do you dislike about Unbabel?** I wish it were available in even more languages, though some of the ones we need are a bit more obscure. I think that they'll likely increase the amount of languages available in the future. **What problems is Unbabel solving and how is that benefiting you?** We are solving the problem of responding to users in their own language to be fully authentic and translate properly. ### 29. Very nice tool and company! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Unbabel?** To be able to reply to all of our users in their native language easily. **What do you dislike about Unbabel?** Most of the languages are available but still there a few that would be also nice to have **What problems is Unbabel solving and how is that benefiting you?** Replying to our users in their native language without the need of having native agents ### 30. Great partnership and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Unbabel?** The communication nd the support from the Unbabel team has been excellent from the very beginning of our experience. **What do you dislike about Unbabel?** As with any platform, certain changes or feature enhancements would be welcome. Some of these would be very specific to our needs. However, all our suggestions are always well received and actioned if possible. **Recommendations to others considering Unbabel:** Consider the service if you are looking to expand the language base required for your customers. The service will allow you to scale and reach out to your wider customer base. The accounts team will do everything for you to make your new efforts a success. **What problems is Unbabel solving and how is that benefiting you?** The benefits of being flexible and allowing us to serve our customers during long hours of operation with scalability, without compromising on the expected quality of the conversations. ### 31. Great product, great team **Rating:** 5.0/5.0 stars **Reviewed by:** Jon T. | D, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Unbabel?** Allows us to scale our support without hiring for multiple languages beyond our core languages **What do you dislike about Unbabel?** Honestly, not much - really good product that's reliable **Recommendations to others considering Unbabel:** Really good team to work with and a reliable product - highly recommended **What problems is Unbabel solving and how is that benefiting you?** We have a long tail of customer support tickets that are in languages we can't support with FTEs. Unbabel solves for that, allowing us to give high quality native language support to customers without the normal associated costs, and without resorting to machine translation ### 32. The idea of supporting languages is very good, sometimes the quality of translations is not perfect **Rating:** 3.5/5.0 stars **Reviewed by:** Dominika K. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Unbabel?** - Clearway to order tickets (very simple). - Promptness of translations. - Contact with Unbabel partners. - Events organized by Unbabel. - Unbabel platform. - Training organized by Unbabel. **What do you dislike about Unbabel?** - The quality of translations is not perfect, the translator does not know the context so not always the answer is correct. **Recommendations to others considering Unbabel:** I would definitely recommend companies that serve customers. It will be an added benefit for players i.e. service in their native language. **What problems is Unbabel solving and how is that benefiting you?** We translate Korean, Japanese, Danish and Swedish tickets in cooperation with Unbabel. We used this solution because it is a faster and cheaper option than hiring a new employee with such a specific language. The benefits are definitely the speed of implementation into the Helpshift tool, the contact with Unbabel, the easy and very simple way of working. ### 33. Great product for customer care teams with multi-language support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Unbabel?** The fact you have worldwide languages experts that review our templates and improve it to a quality similar to real people answer **What do you dislike about Unbabel?** The fact that there has been no major updates on the product since we started to use it **What problems is Unbabel solving and how is that benefiting you?** Being able to have a standard customer care operator profile, knowing our basic languages and being able to provide support to all our markets/ clients/ languages ### 34. Seamless Accurate and Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Iain C. | Head of Support, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2021 **What do you like best about Unbabel?** You don't even know its there, This tool integrates seamlessly with our Support Ticketing Tool and with a simple hashtag you can choose to translate and forget, **What do you dislike about Unbabel?** Nothing that I can see - unbabel just works **What problems is Unbabel solving and how is that benefiting you?** Unbabel allows us to provide customer support globally without relying on employing people based upon their language skills. We can remain agile and have a consistent approach to providing support globally. ### 35. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Goncalo C. | Marketing & Tecnology Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Unbabel?** Ease of use of the platform; proximity to Martim **What do you dislike about Unbabel?** As I have already mentioned, it would be important for us that accounts with multiple users have individual access with separate information. **What problems is Unbabel solving and how is that benefiting you?** I can guarantee the professional translation of property descriptions on all platforms. ### 36. Easy to use, with prompt and helpful customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina N. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Unbabel?** The Zendesk integration is seamless and easy for agents to use. We have been impressed with the support from Unbabel, too - everyone we have worked with has always been prompt, helpful and informative. **What do you dislike about Unbabel?** It is not possible to send outbound translated emails directly to customers. We have a workaround that involves emailing ourselves and then copying & pasting the translation, but this is cumbersome. The option to send outbound emails through Unbabel would be a great help to us. **What problems is Unbabel solving and how is that benefiting you?** It has been an invaluable tool for us as we expand across Europe, allowing us to bring our current team's expertise and first-class support to customers in new markets from day one. **Official Response from Martim Mónica:** > We greatly appreciate your feedback and regret that you have to find this work around. We'll factor this requirement into our wider product planning process as we consider what Unbabel customers like you need to get maximum value from the platform. - Martim ### 37. Fast expansion to many countries! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2021 **What do you like best about Unbabel?** I love that it got integrated into our platform and it didn't affect our workflow. Suddenly our English-speaking team could support so many languages. **What do you dislike about Unbabel?** Making sure that the translations are aligned with the company's vocabulary requires a bit of work and reviewing at first. The Unbabel team is lovely and always extremely helpful and assisted with all our requests. **What problems is Unbabel solving and how is that benefiting you?** Unbabel has made it possible for our team to expand our customer support to 10 non-English Speaking countries in just a couple of months. We didn't have enough volume from certain languages to justify hiring full-time native-speaking employees and Unbabel was a great solution. We are happy with the decision of working with Unbabel. ### 38. Its always very fast **Rating:** 5.0/5.0 stars **Reviewed by:** Piotr R. | Customer service Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Unbabel?** I like UI, its very user friendly. You got this guys **What do you dislike about Unbabel?** I would love to change languge in single case **What problems is Unbabel solving and how is that benefiting you?** Im working in PayPal customer service, so we handle similar cases like in online banking ### 39. its precise in the translation and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Amr E. | b, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Unbabel?** the phrases it uses in emails and how to develop the translation experience **What do you dislike about Unbabel?** from English to German, it takes too much time **What problems is Unbabel solving and how is that benefiting you?** understanding other languages very well, and having the ability to describe the case you handle ### 40. Would 100% Recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Unbabel?** The people involved in the implementation is what makes it the best part of Unbabel - big thanks to Ana, Christina & Melzer. **What do you dislike about Unbabel?** Nothing is perfect, but the tool works very well for our needs. There are some limitations, but this is more to do with the tool we use to handle customer inquiries. **What problems is Unbabel solving and how is that benefiting you?** This is helping the team in being able to get back to customers quickly and efficiently within our ticketing tool without having to copy and paste from a serpate translation site ### 41. Ok **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksandra L. | Educator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Unbabel?** clear and easy. well there is a translation history available **What do you dislike about Unbabel?** changes the context of the sentence. changes yes to no and no to yes **Recommendations to others considering Unbabel:** Quick translations, learns expressions and phrases. **What problems is Unbabel solving and how is that benefiting you?** I report to the supervisor **Official Response from Marti Bennett:** > Thank you for your feedback and making us aware of this. Please make sure you reach out to your customer success manager if an issue like this comes up again so we can look into it further. ### 42. Unbabel is fantastic! The implementation experience was seamless and it functions very well! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2022 **What do you like best about Unbabel?** Great functionality, incredibly supportive project team and support teams **What do you dislike about Unbabel?** There is nothing that we dislike however we are still early on in usage. **What problems is Unbabel solving and how is that benefiting you?** Scalable multilingual support ### 43. Unbabel is a very easy-to-use tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Unbabel?** What I like the most is that Unbabel translates very quickly and unmistakably what I need to translate, as well as being clear and easy to use. **What do you dislike about Unbabel?** I do not like that you cannot select individual messages for deletion, but you have to do it manually or delete the entire history. **What problems is Unbabel solving and how is that benefiting you?** I use Unbabel for work when I have to translate something. It is essential for my job. **Official Response from Marti Bennett:** > Thank you for your feedback regarding Unbabel Interface. We understand your frustration and we’re working to make improvements to the deletion workflow. ### 44. Fantastic Partnership - more than a product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Unbabel?** Working with Unbabel is more than a translation solution, it's a partnership for support. The support offered by Unbabel is incredible, the account managers are friendly and helpful. Jeanne in particular has been great to work with. **What do you dislike about Unbabel?** There are teething issues when first onboarding languages, this is understandable as it's a human translation tool; humans and automation is prone to error without enough guidance at the start. **What problems is Unbabel solving and how is that benefiting you?** It's a dream to hire for talent instead of languages, focusing on the quality of candidate and experience not just speaking the max European languages, it's allowed us to scale support fast. ### 45. I love Unbabel **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Unbabel?** I love how easy it is to use and it saves time for me when im in French chats for work! **What do you dislike about Unbabel?** How you have to constantly switch English to French snd French to English! **Recommendations to others considering Unbabel:** It's the best for customer service snd if u have forgiven chats u need help with! Or forge in translation **What problems is Unbabel solving and how is that benefiting you?** It helps with language translation!!!! It's literally a life saver. ### 46. fast and mostly acurate translation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Unbabel?** works fast :) I also like the ability to lock proper names and numbers with a padlock, which ensures that important data remains the same after translation **What do you dislike about Unbabel?** Sometimes there are problems with the translation of negative phrases, e.g. "it doesn't work" translates as "it works" if you get a minor typo **What problems is Unbabel solving and how is that benefiting you?** It allows you to serve foreign-speaking customers without knowing their language **Official Response from Marti Bennett:** > We appreciate your feedback and would love to work with you to provide a positive experience. In order to ensure that the machine translation engine knows not to make that specific error, we can add a translation memory or glossary term here. Make sure to reach out to your CSM so we can start a conversation about this. ### 47. ONE OF THE MOST USER FRIENDLY APPLICATION **Rating:** 5.0/5.0 stars **Reviewed by:** A K. | Customer Service, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Unbabel?** One of the quickest applications. It speeds up the process of customer service. **What do you dislike about Unbabel?** Sometimes it takes more than 30 - 40 minutes. **What problems is Unbabel solving and how is that benefiting you?** Customer service. ### 48. Easy and quick to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Unbabel?** For me, the best part is the constant development of this tool. Additionally, it is very easy to use. **What do you dislike about Unbabel?** Sometimes you have to wait a long time for some translations. Small mistakes in the word prevent the whole word from being translated. **What problems is Unbabel solving and how is that benefiting you?** Thanks to unbabel I can solve the problems of people who write to me in a language I do not know. ### 49. Provide multi-lingual support while keeping your brand's tone of voice **Rating:** 5.0/5.0 stars **Reviewed by:** Charles Mitch Q. | CS Senior Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2021 **What do you like best about Unbabel?** We're able to focus on providing excellent support to our customers worldwide without worrying about the language barrier. **What do you dislike about Unbabel?** Internal machine translation for incoming email tickets has a high potential of being accurate and comprehensible, especially for Japanese translations. **What problems is Unbabel solving and how is that benefiting you?** Technical and troubleshooting. ### 50. Very good translator **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Unbabel?** What I like most about this translator is that it works very fast and the translation is shown as a message and it is continuous, which makes you see the full conversation **What do you dislike about Unbabel?** Sometimes there can be some verbal errors, which are not good because they mean something different from what the person described **Recommendations to others considering Unbabel:** Using unbabel, give it time to translate and be patient **What problems is Unbabel solving and how is that benefiting you?** I use unbabel to translate Dutch at work and it will help me in my work itself. Because it translates very quickly, the work becomes fast ## Unbabel Discussions - [What is Unbabel used for?](https://www.g2.com/discussions/what-is-unbabel-used-for) - [View Unbabel pricing details and edition comparison](https://www.g2.com/products/unbabel/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+07%3A36%3A29+-0500&secure%5Bsession_id%5D=187545ab-4619-4071-b459-84c17da599d2&secure%5Btoken%5D=14e13ebbec7a542b6440419883a33012437d8b7bf680b7d4a041485c49695c2a&format=llm_user) ## Unbabel Integrations - [Translate Me](https://www.g2.com/products/translate-me/reviews) ## Unbabel Features **Collaboration** - Term Management - Translation Tracking - Workflow Management **Translation Options** - Direct Text Translation - Document Translation - Batch Translation - Auto-Detect Language - Customer Service Focused - Machine + Human Translation **Client Tools** - Billing and Invoicing - Client Portal - Client Management - Resource Management **Translation Memory** - Custom Translation Memory - Built-in Translation Memory **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Automation** - Translation Memory - Quality Checks - Continuous Translation **Offering Type** - Browser Application - Pay-Per-Use **Translation Tools** - Computer-Assisted Translation - Glossary - User Permissions - Quality Assurance **Machine Translation** - Neural Machine Translation **Channel** - Security - Omnichannel - Privacy - Anonymity **Translation Options** - Collaborative Translation **Agentic AI - Machine Translation** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Translation Management** - Multi-step Planning - Decision Making ## Top Unbabel Alternatives - [Lokalise](https://www.g2.com/products/lokalise/reviews) - 4.7/5.0 (756 reviews) - [Google Translate](https://www.g2.com/products/google-translate/reviews) - 4.6/5.0 (564 reviews) - [Phrase](https://www.g2.com/products/phrase-phrase/reviews) - 4.5/5.0 (1,291 reviews)