--- title: Unbabel Reviews meta_title: 'Unbabel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 198 reviews by the users' company size, role or industry to find out how Unbabel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 198 scale: '5' date_modified: '2026-08-04' parent_category: name: Localization url: https://www.g2.com/categories/localization --- # Unbabel Reviews **Vendor:** Unbabel **Category:** [Machine Translation Software](https://www.g2.com/categories/machine-translation) **Average Rating:** 4.6/5.0 **Total Reviews:** 198 ## About Unbabel Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. The company’s Language Operations platform blends advanced artificial intelligence with humans in the loop, for fast, efficient, high-quality translations that get smarter over time. Unbabel helps enterprises grow into new global markets and builds customer trust by creating more consistent, high-quality multilingual customer experiences across marketing and customer service. Unbabel easily plugs into the most popular CRMs and Chat platforms to seamlessly deliver translations within existing workflows across digital support channels like chat, email, or FAQs. All of this is managed through the Portal, where customers can control translation flows, monitor key metrics like speed or quality, and perform other tasks to operationalize the use of different languages across their business. Based in San Francisco, Calif., Unbabel works with leading customer support teams at brands such as Facebook, Microsoft, Booking.com, and Uber, to communicate effortlessly with customers around the world, no matter what language they speak. Our Language Operations Platform includes: - Augmented Machine Translation - Portal - Channel - Integrations - Editors ## Unbabel Pros & Cons **What users like:** - Users appreciate the **high-quality and efficient translations** from Unbabel, valuing its seamless integration and support. (7 reviews) - Users value Unbabel's **exceptional multilingual support** , enabling seamless global communication and efficient translation integration. (6 reviews) - Users find **Unbabel's ease of use** exceptional, with seamless integration and quick support enhancing their workflow efficiency. (5 reviews) - Users appreciate the **speed and efficiency** of Unbabel, significantly reducing translation time and enhancing workflow. (5 reviews) - Users value the **efficiency** of Unbabel, appreciating the quick and high-quality translation process without the need for manual effort. (4 reviews) - Users commend Unbabel for its **high-quality translations** and exceptional multilingual support throughout the process. (4 reviews) - Time Saving (4 reviews) - Users value the **translation efficiency** of Unbabel, enjoying seamless integration and significant time savings. (4 reviews) - Translation Memory (4 reviews) - Accuracy (3 reviews) **What users dislike:** - Users find Unbabel **expensive** , especially for smaller businesses, which may limit accessibility for some potential users. (3 reviews) - Users often face **translation issues** requiring tweaks, with unpredictable response times affecting overall satisfaction. (3 reviews) - Users face **usability issues** with slow turnaround times and unpredictable response rates, impacting the overall experience. (3 reviews) - Users find the **high subscription cost** of Unbabel to be a concern for smaller businesses seeking affordable options. (2 reviews) - Users find Unbabel's **slow performance** requires human help, impacting efficiency and real-time communication speed. (2 reviews) - Users report concerns about **AI performance** , especially for complex translations that fall short of human quality. (1 reviews) - App Integration (1 reviews) - Complex Workflow (1 reviews) - Integration Issues (1 reviews) - Manual Labor (1 reviews) ## Unbabel Reviews ### 1. Great team, product & collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Eugen M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Unbabel?** The intuitive platform, high quality of translation and good collaboration & promptitude of Unbabel team **What do you dislike about Unbabel?** There isn't anything I dislike about Unbabel. **What problems is Unbabel solving and how is that benefiting you?** Unbabel is supporting us in translating our asynchronous customer communication & customer facing self-service content. The quick turnaround times allow us to leverage our resources much more efficiently. ### 2. Improving the CSAT of our Buyers throughout the world! **Rating:** 5.0/5.0 stars **Reviewed by:** Martín d. | Customer experience., Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2022 **What do you like best about Unbabel?** The most remarkable thing is the speed and quality of the translation, perfectly maintaining the format of the text. Seamlessly integrated with Zendesk, it allows agents to respond quickly and transparently to customers. The support during the implementation stages also deserves a highlight. **What do you dislike about Unbabel?** There is nothing that I did not like. There are opportunities for improvement in relation to the languages ​​that the system accepts as input for the translation. I know the team is working hard to expand that capacity. This will bring great possibilities for our operation, as well as cost reduction and ease of finding trained personnel. **What problems is Unbabel solving and how is that benefiting you?** Since the implementation of Unbabel in our support operation, our customer satisfaction has improved by 48% for services in languages ​​such as French, Italian, German, Arabic and Japanese. ### 3. Unbabel to the rescue **Rating:** 4.5/5.0 stars **Reviewed by:** Reut P. | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2023 **What do you like best about Unbabel?** Speed of translations, and integration with Zendesk is helpful, competitive costs **What do you dislike about Unbabel?** Would love to get a few product enhancements and improved reporting capabilities **What problems is Unbabel solving and how is that benefiting you?** Unbabel saves me a lot of money when offering support in multiple languages. Offering 24/7 support in many languages is cost, challenging to scale and creates a dependency. Keeping Native speakers on staff isn't always efficient, and you need to train newbies constantly. Unbabel offers a solution to these challenges. ### 4. Great solution for support translations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Unbabel?** I like how easy it's to translate tickets from our users and how easy it's to translate tickets in English to any language. **What do you dislike about Unbabel?** I wouldn't call it dislike. I believe that in the future features that are missing will be added and will increase the value of Unbabel by far **What problems is Unbabel solving and how is that benefiting you?** Unbabel integrates with our CRM provider and allow us to translate articles/tickets fast and their translations are very high quality ### 5. We have had a wonderful experience since we began working with Unbabel many years ago! **Rating:** 5.0/5.0 stars **Reviewed by:** Nina C. | Member Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Unbabel?** Unbabel is so efficient and the transaltion process for our FAQ's and macros has been very accurate and the turn around for translation is always so fast. We also have had a great relationship with our account manager who has always been so helpful in keeping our account up to date and making us aware of new features for Unbabel to make our experience even better! **What do you dislike about Unbabel?** We have not experienced any downsides to using Unbabel. We would definitely recommend using Unbabel to all our colleagues. **What problems is Unbabel solving and how is that benefiting you?** Unbabel helps us to effectively communicate with our interantional member base in an efficient manner without any language barries. ### 6. UBB Review **Rating:** 5.0/5.0 stars **Reviewed by:** yohanna r. | Quality and Business Intelligence Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Unbabel?** I like the idea that besides the automatic translation, editors are making sure the translations are natural for the outcoming message to be understandable. On the other hand, it's reassuring that you take our recommendations and feedback to avoid similar errors in future processes, according to our specific business requirements. **What do you dislike about Unbabel?** I would like to see more information about QA reviews on the UBB portal to better deep-dive our strengths and weaknesses when using the tool - Maybe a categorization of the type of errors that are most common per language. **What problems is Unbabel solving and how is that benefiting you?** UBB is mainly helping us to reach our final customers in their native language, so they have a better understanding of our product, services and process - Such a task is important to create good communication and a bond with our customers for them to trust us and feel comfortable with our service. ### 7. Excellent for Multilingual Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jason H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Unbabel?** Great partnership. Unbable has allowed us to expand our multilingual support at a lower cost. We no longer need native speaking agents to support our multiple languages. We now are able to support multiple languages in our lower cost sites. **What do you dislike about Unbabel?** We have not have any negative feedback regarding this tool. **What problems is Unbabel solving and how is that benefiting you?** Multilanguage support by agents that are not native to the language. ### 8. Unbabel in customer support is useful, but could improve in some languages **Rating:** 4.0/5.0 stars **Reviewed by:** Livia S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Unbabel?** Very quick and convenient to use, works very well in most languages **What do you dislike about Unbabel?** in some languages it is very inaccurate and can cause funny errors :) **What problems is Unbabel solving and how is that benefiting you?** Translating customer emails ### 9. Unbabel Review **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent D. | Delivery Project Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Unbabel?** The flexibility it gives to our business helps ensure we can deliver in areas we have not been able to do before. **What do you dislike about Unbabel?** No issues, great tool, and a great team to support **What problems is Unbabel solving and how is that benefiting you?** Providing lower costs to our client, as well as improved AHT's, VOC, DSAT ### 10. Unplanned high contact volume - No problem **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Unbabel?** Here, a young company has created a solution to allow internationally active companies to operate flexibly in a wide range of markets. The exchange is always solution-oriented and close to the customer. **What do you dislike about Unbabel?** off the top of my head, nothing, except that it costs money, but there's nothing free and all the alternatives tested didn't come close to the quality level. **What problems is Unbabel solving and how is that benefiting you?** We are always struggling with upward swings in contact volume - What causes jubilation at the sales level can be very painful at the customer service level - With Unbabel, we have managed to make our teams more flexible and react to any peak at short notice ### 11. Pricely but really great tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Nicolas H. | Head of Customer Experience and Operations, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Unbabel?** I really enjoy the relationship I have with my POC who is always trying to understand my needs and issues. Our language expert always listens to our feedback and tries to implement them. **What do you dislike about Unbabel?** It is a costly option when you compare to other similar tools on the market such as Lokalise. The time to set up new languages is also problematic sometimes as it doesn't let you to be as lean as needed. **What problems is Unbabel solving and how is that benefiting you?** Unbabel allows me to not have to hire native speakers for a lot of languages, which really helps when it comes to low volumes but contractual needs to speak a certain language. ### 12. Kaizen translations with an excellent partnership **Rating:** 4.5/5.0 stars **Reviewed by:** Jim R. | OpCX Site Lead, India, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Unbabel?** Quick translations with an ever-improving model. The willingness to accept/invite feedback to improve the product is great to see. The support/customer happiness team is very enthusiastic and ever-ready to support. Most of the folks over at Unbabel are ready to pitch in, from the CSM to the product team to the QA team. The self-serve portal is extremely helpful in managing, and passing on feedback, without having to reach out to someone on the team **What do you dislike about Unbabel?** The team does a fantastic job. So, it would be nitpicking to point out the negatives. The cost does seem on the higher side, but it is worth it, considering the support and partnership you receive. The quality score for a few languages does not seem in line with the percentage of customer feedback on a possible incorrect translation. In addition, more granular word-level reports would be awesome. **What problems is Unbabel solving and how is that benefiting you?** Logitech has developed into a multi-brand, global company designing products that bring people together. Using Unbabel has helped us have product experts from a different region support users using their local language. The scalability and flexibility of our team have improved drastically. On the cost aspect as well, having multiple centers with regional language experts is an expensive proposition, compared to integrating Unbabel into the workflow. ### 13. Love working with Unbabel **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Unbabel?** The tool is reliable, fast and accurate. The translation quality is constantly improving. Unbabel has an amazing team to support you. Especially love their data-driven approach, fast reaction times and transparency. **What do you dislike about Unbabel?** I am mostly satisfied with everything. As for the reports, they could be a tiny bit more detailed in terms of quality (f.e. % of mistakes caused by human error, f.e. typos during input). However, the team behind Unbabel is happy to conduct additional investigations and sample analyses on demand. **What problems is Unbabel solving and how is that benefiting you?** We were able to improve our chat acceptance rate and reduce our backlog. They also were effective in scaling our operations with the help of Unbabel. They took ownership in making sure that the tool works perfectly (trained users, conducted investigations, worked on issues) so we could concentrate on focusing on our core business. ### 14. High quality transcreations that are provided quickly **Rating:** 4.5/5.0 stars **Reviewed by:** Rosemary H. | Content Exectutive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Unbabel?** The service is next level! Alex Rotaru is always quick to respond to any requests and share the quotes on the same day. Under pressurising timelines, Alex always goes out of his way to provide the transcreations as close to the requested date as possible. **What do you dislike about Unbabel?** Maybe that there is 2 different processes when transcreating and translating. Maybe these 2 services could be streamlined to make the process even quicker? **What problems is Unbabel solving and how is that benefiting you?** Translating content which is super beneficial for us as we work with a global company! ### 15. Great solution of you want to go global having limited human resources **Rating:** 5.0/5.0 stars **Reviewed by:** Anna V. | Customer Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Unbabel?** Unbabel helped us immensely in providing our clients from various countries with speedy and qualitative support services! Communication with Unbabel representatives has been comfortable and smooth as well. **What do you dislike about Unbabel?** All was great. Very satisfied. I wish you success! **What problems is Unbabel solving and how is that benefiting you?** Communication with clients who doesn't speak English ### 16. Easy and Accurate **Rating:** 4.5/5.0 stars **Reviewed by:** Carlotta C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Unbabel?** Incredibly easy to use and very accurate translations. **What do you dislike about Unbabel?** I don't currently have any developmental feedback for Unbabel. **What problems is Unbabel solving and how is that benefiting you?** It helps support the languages where we don't have enough agents coverage. ### 17. Unbabel: Fantastic team and intuitive product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Unbabel?** Fantastic client success and implementation team! Regular touchpoints with the team to ensure everything is running smoothly. The fact that Unbabel has native integrations into multiple aspects of ticketing tools across different channels is a game changer. **What do you dislike about Unbabel?** It would be great for support teams to be able to select if they would like a translation of emails to come back as an internal note before going directly to the client. Also, some more options for transcreation with article translation would be good. The translations don't always sound like a native speaker has translated articles; users pick up on this. **What problems is Unbabel solving and how is that benefiting you?** Having Unbabel translate support interactions means we can roll out languages more efficiently. It also means we can keep talent in-house and close to the brand. ### 18. The care they give to the client is top-notch. **Rating:** 4.5/5.0 stars **Reviewed by:** Ruth B. | Customer Success Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Unbabel?** I like that we see the quality of the translations reported on the dashboard and that Unbabel also has human agents to help us with more complex translations. **What do you dislike about Unbabel?** Maybe a bit on the reporting side on the dashboard, my eyes aren't quite used to filtering data by "subscriptions dates (This month's subscription, last month's subscription, etc). I think I still most prefer the customized dates **What problems is Unbabel solving and how is that benefiting you?** Helps us with not needing additional global agents and native speakers since it covers the translations for over 20 languages for us! ### 19. Overall good experience, proximity and speed **Rating:** 5.0/5.0 stars **Reviewed by:** Ana S. | International Expansion Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2022 **What do you like best about Unbabel?** In this short time we have been working together, everything has been organized in advance, meeting the deadlines and taking care at all times that we had an onboarding and a complete understanding of the process. The weekly meetings have helped us to set goals together at the beginning and to establish key dates for the development of the project. In addition, Unbabel has always been available for questions that may have arisen outside the established meetings. **What do you dislike about Unbabel?** At the moment there is nothing to highlight, everything is working perfectly, but we know that the moment there is a problem we have the right contacts to communicate it. **What problems is Unbabel solving and how is that benefiting you?** We receive tickets from international users and we have integrated Unbabel so that our agents can communicate with them in 3 languages, for the moment. It has been a very short time but all our agents are happy with the result. ### 20. Unbabel: The Tool for All Your Translation Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Unbabel?** Unbabel has made it very easy for our customer support team to engage with fans in different parts of the world. As we continue to lead a global business, the use of Unbabel will continue to be a part of our day-to-day operations. **What do you dislike about Unbabel?** I don't work in it enough to understand the pain points but happy to ask my team and update at a later time. **What problems is Unbabel solving and how is that benefiting you?** time zone coverage, language barriers, help center automation, product feature translation ### 21. The tool is intuitive and the quality of the translations works well. **Rating:** 5.0/5.0 stars **Reviewed by:** Jordana V. | CX Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Unbabel?** The service team is attentive, the onboarding was fast, they are solicitous, they offer many language options, an easy tool to install and configure. **What do you dislike about Unbabel?** At the moment I still don't have points of attention with the tool **What problems is Unbabel solving and how is that benefiting you?** we have an international support operation and with unbabel we are able to serve more customers in their native languages, increasing the satisfaction of our users ### 22. Helping customers get faster answers with cross-language support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Unbabel?** The Unbabel team creates a good relationship with you, supporting you every step of the way and making themselves available to improve the quality of their translations, and well as their overall service. **What do you dislike about Unbabel?** There are not a lot of downsides, it has been working very well. The one thing we would like to see is the ability to translate from English to other languages, instead of just the other way around. This way, we could have non-English speakers support English emails. **What problems is Unbabel solving and how is that benefiting you?** We all experience some peak seasons or unexpected volumes in customer service, and with Unbabel we can now have other language agents help out on the highest volume queues, allowing us to balance our response time to the clients. ### 23. Unbabel allows us to meet customers where they are, in the language they prefer! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Unbabel?** We use the Unbabel integration with Zendesk, and the integration is seamless for our agents. The app uses tone and language that match our brand requirements, and it's really easy to call out any errors (the very very few that exist!). Admins can easily see reports within the Unbabel dashboard and configure the app as needed. The Unbabel implementation and customer success team has been wonderful and patient throughout the whole process from scoping, implementation, and continued support. **What do you dislike about Unbabel?** To be honest, not a lot comes to mind - it's definitely on the pricier side and as always, we have to be conscious of our budgets. That being said, you see the value in the support and hands-on care as well a the top-notch product development. **What problems is Unbabel solving and how is that benefiting you?** Unbabel empowers our team to communicate with our users in the language they prefer, and this has improved the customer experience all around. Because the integration is so seamless, there is minimal friction within our agents' workflows, so we're able to keep up with our SLAs and maintain a high bar of quality. ### 24. Great for Help Center translations **Rating:** 4.5/5.0 stars **Reviewed by:** Mary H. | Senior Self Service Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Unbabel?** Unbabel works pretty seamlessly with our Zendesk integration, making it really easy to submit articles to be translated. It's particularly helpful that it shows our article sections and highlights content where we've made changes that need to be translated. Translated articles come back right into our Zendesk queue, ready to be published with the click of a button, which is awesome. The platform is straightforward, and the new Portal with improved features has been an excellent addition. The ability to upload other types of content "On Demand" for translation is very convenient. The Unbabel team is always super helpful and quick to respond, and we've noticed them consistently making significant improvements to the product over the last couple years. **What do you dislike about Unbabel?** One downside to Unbabel is the inability to search particular phrases in the Portal and communicate with translators to fix or improve them. This may be a feature available to users with the CRM integration, but as we use Zendesk, this hasn't been an option. On the upside, our CSM and the Unbabel support team are always quick to respond and helpful when we have an issue. It would also be ideal to use more languages just in the On-Demand section than what's already been onboarded, but understandably so this is not the case. **What problems is Unbabel solving and how is that benefiting you?** Thanks to Unbabel we've been able to translate our entire Help Center to our necessary langauges. ### 25. Unbabel has worked very well for our business. Both with Zendesk & other translations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Unbabel?** Ease of use & Accuracy of the translations **What do you dislike about Unbabel?** Two logins for the two different portals **What problems is Unbabel solving and how is that benefiting you?** Allows us to communicate with customers in a variety of languages. ### 26. Phenomenal alternative to staffed in-house or BPO support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Unbabel?** Unbabel allows our business to quickly scale to support additional languages without the overhead of traditional, staffed language headcount in a cost-effective manner. **What do you dislike about Unbabel?** No significant downsides have been identified. All upside! If there was anything to nitpick about, it would be the language delivery timing for certain languages such as French as there is a noticeable difference between French delivery and other languages. **What problems is Unbabel solving and how is that benefiting you?** We're a small team and needed the ability to provide multi-language support with our existing staff. Unbabel allowed us to do this quickly and has provided a runway for expanding our international footprint even further. ### 27. Easy to use integration with an incredible customer success team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2022 **What do you like best about Unbabel?** Amazing customer success team. They check in regularly and are attentive to any questions or concerns. **What do you dislike about Unbabel?** Cost. We have a lot less integration usage than we initially anticipated, however, we cannot reduce our numbers or downgrade our plan. **What problems is Unbabel solving and how is that benefiting you?** We have a small team that handles all global inquiries. Unbabel is a quick method of serving the consumer in their native language without having to outsource our agents. ### 28. Smooth translation experience **Rating:** 4.0/5.0 stars **Reviewed by:** Sam W. | Client Services - Customer support lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Unbabel?** Unbabel integrates very easily into our existing software and workflows (Zendesk primarily). Ease of use is high, with minimal onboarding for new users on our team. Translations come quickly and accurately, allowing us to handle international and multilanguage requests with our existing team. Our unbabel sales rep is responsive and helpful when we have minor queries. **What do you dislike about Unbabel?** Pricing can be inflexible, with a commitment to a minimum volume which can be difficult to predict for businesses with highly variable translation volume. Recent changes have improved this vs the old billing method. Lack of quarterly billing on annual plans is a negative. The Zendesk knowledge base integration is a bit more difficult to use than the core Zendesk support integration. The knowledge base tool is basic and can be slow at times. However it gets the job done and allows us to keep our articles organized and ttranslated effectively. **Recommendations to others considering Unbabel:** I would recommend unbabel for translation use with the Zendesk suite of software. Integration is quite seamless and requires minimal maintenance on an ongoing basis. Using unbabel for our knowledge base translations is a more manual process and could use some improvements, but overall it allows us to keep our articles up to date across all languages. **What problems is Unbabel solving and how is that benefiting you?** We use unbabel to allow our existing English speaking support team to respond to incoming requests from worldwide users. We also maintain our help centre translations. Unbabel allows us to serve clients worldwide with a much smaller team than we would otherwise. The new on-demand translation feature is very helpful, allowing us to do small, ad-hoc translations as required. This has led to us using unbabel in ways outside of our standard workflow. **Official Response from Kelsey Zapana:** > Hi Sam, thank you for your feedback. We're constantly thinking about our pricing and how to make it more flexible and accessible to our customers. We'll certainly take your feedback into our planning as we continue to refine. ### 29. Quick and good services **Rating:** 4.0/5.0 stars **Reviewed by:** Mireille V. | Customer Service Operational Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Unbabel?** The tool helped us a lot in answering customers in all languages, it's fast and easy to use. **What do you dislike about Unbabel?** I miss an improvement flow of messages/text that was incorrectly translated, some messages are translated in the wrong language and we only find out after a customer informs us or asks another question. **What problems is Unbabel solving and how is that benefiting you?** Scheduling the team based on languages ### 30. Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Unbabel?** Expands our customer support language capabilities with simplicity and ease and improves our customer experience. Plus great support from a really friendly and professional team! **What do you dislike about Unbabel?** Agents had some initial confusion with the steps of how to use, but these were soon ironed out. If this flow could be simplified somehow (I'm not sure how) this would be the only point of improvement. **What problems is Unbabel solving and how is that benefiting you?** Customer support in multiple languages. Using Unbabel means that we don't have to hire additional resources to cover the language requirements of our support service. ### 31. Excellent partnership **Rating:** 4.5/5.0 stars **Reviewed by:** Irina M. | CustomerCare Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Unbabel?** The integration with our CRM is great. The platform available to us is very intuitive to make translation requests for different languages. **What do you dislike about Unbabel?** Probably they can go deeper into the integration with our CRM (SalesForce) **Recommendations to others considering Unbabel:** I recommend Unbabel. It is a great partnership. They alway seek to have a service adjusted to our business. We never felt alone in the deployment process. The customer support is great. The platform is very intuitive, and the integration with SalesForce works well. **What problems is Unbabel solving and how is that benefiting you?** At the time we don't have any problems. When we have problems, we talk with our Account Manager, Martim, and he forwards to support, the answer is very fast. Our business improves with this partnership because we work with so many languages, wtih this service we assurance that our clients receive our comunications with quality. **Official Response from Martim Mónica:** > We appreciate your feedback. We are currently working on an even more seamless integration with Salesforce and we’ll continue to keep you posted as more functionality arises. We’ll definitely take your feedback into consideration. ### 32. Great Tool for Translation **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | T, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Unbabel?** The integration with Zendesk is seamless and easy to manage from the admin side of things. Translations are accurate, which allows us to communicate with our customers in many languages. Also, while I don't need to reach out to their customer happiness team very often, their support is super prompt and effective. When a service such as Unbabel has great support, it gives me confidence to continue using them in the future. **What do you dislike about Unbabel?** I cannot think of anything I dislike about Unbabel. **What problems is Unbabel solving and how is that benefiting you?** Providing email support in many languages across the globe is a huge benefit to increasing our global footprint. Customers prefer getting help in their native language, and with Unbabel, we're able to provide that. ### 33. Proactive team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Unbabel?** Unbabel platform - cause is user-friendly and intuitive Unbabel team - people are willing to help and transparent **What do you dislike about Unbabel?** there is nothing that I dislike, all good **What problems is Unbabel solving and how is that benefiting you?** CSAT translations - this is something we are excited about. ### 34. Unbabel allows us to have more flexibility with the management of several countries on our activity. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Unbabel?** The simplification of our organization, operations, supervision and the costs generated by the complexity of managing a multitude of countries, especially "small" countries. The relationship and exchanges with the Unbabel teams are also very good. **What do you dislike about Unbabel?** The integration of their API directly into our back office tool will allow us to gain in productivity and have more autonomy on the management of KPIs but it's in progress **What problems is Unbabel solving and how is that benefiting you?** We haven't encountered any particular difficulty since the beginning of our collaboration with Unbabel. So I haven't been confronted with this subject for the moment. ### 35. Unbabel helped us have a smooth peak season **Rating:** 5.0/5.0 stars **Reviewed by:** Andreia T. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2022 **What do you like best about Unbabel?** I liked the fact that it helped us answer our customers with an amazing language level without having to recruit native language speakers. This has revolutionized the way we think about headcount for written communication. **What do you dislike about Unbabel?** I don't think I can name something that I dislike. I wished the implementation had been faster but we have only gained from this partnership. We have actually working on developing this for other languages and other areas in the company. **What problems is Unbabel solving and how is that benefiting you?** That I am aware, we're not solving any problems with Unbabel. They have been very attentive to our feedback and the relationship was always smooth. We have been able to pass through peak season with steady results because we had people using Unbabel and providing customer support in a language that they did not have any knowledge about. ### 36. Great product, great service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Unbabel?** Unbabel is easy to set up and operate, the integration with our systems is smooth and effective. The quality of the translations is very high and the translations are turned in quickly and accurately, which is essential when working with a strict and fast SLA. The Unbabel team is amazing, extremely responsive and helpful. their dashboards and data help us follow up on the different translation services and monitor usage. **What do you dislike about Unbabel?** overall I am highly satisfied with Unbabel's service. Adjusting to new versions of our CRM could have been quicker, but their Technical team was very responsive and helpful and the migration to the new CRM was eventually a great success. **What problems is Unbabel solving and how is that benefiting you?** As we offer multilingual customer support, Unbabel helps us with increasing brand loyalty. Our customers know that they are contacting someone who understands them and their needs with no language barriers. ### 37. Work to implement but smooth from there **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Unbabel?** Quality of translations. Better than google. **What do you dislike about Unbabel?** No room for typos. Minor grammar mistakes or clerical errors will show. **What problems is Unbabel solving and how is that benefiting you?** Serving small markets and languages, balancing out fluctuations in volume to serve for big markets ### 38. Great product and great service from Evelyn and the team **Rating:** 5.0/5.0 stars **Reviewed by:** Denis W. | global strategy manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Unbabel?** The tool allows us to have an extra tick up our sleave during times when we are struggling to reduce a backlog. But a good product is only as good as their team. We have had so much support since we have had Evelyn managing our account at discovery. We have learnt so much about the tool and she makes it easy for us. **What do you dislike about Unbabel?** nothing, We have loved the experience so far. **What problems is Unbabel solving and how is that benefiting you?** Reduction on queue volumes, Ability to flex our resource, Easy set up and intergration ### 39. Perfect tool to scale our operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Unbabel?** Quality of translations and very reliable team, always ready to help and support **What do you dislike about Unbabel?** Tool works even better when integrated into a Crm (which is not our case yet) **What problems is Unbabel solving and how is that benefiting you?** No more issues in terms of staffing, especially with languages where it's not possible to have a big team behind. We can plan one big team to handle all our flows regardless of language differences ### 40. Good technology with great services **Rating:** 5.0/5.0 stars **Reviewed by:** Emi K. | Senior Localization Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Unbabel?** - Solid technology (its MT engine is first-class in the industry) - Customer-success team is highly attentive, responsive, and helpful - A well-balanced team (good PM, operation specialist, and engineer) assigned to us **What do you dislike about Unbabel?** Nothing particular, but if I’m forced to say, the legal process (before signing the contract) could have been shortened a little (?) **What problems is Unbabel solving and how is that benefiting you?** - With the MT solution offered by Unbabel, we can now expedite the customer-support process and handle more languages, which leads to more productivity and customer satisfaction. **Official Response from Catarina Mateus:** > Thank you for your feedback, Emi. We always aim to make the customer experience as seamless as possible, so we will continue to make our processes more efficient. We’ll definitely take your feedback into consideration. ### 41. Very good translation solution and support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about Unbabel?** The use of a.i. in combination with human translation ensures our company that the translation is fully correct. Unbabel support teams are very reactive and the team listens to our needs. **What do you dislike about Unbabel?** Nothing much to dislike, there is some room for improvement like automatic language detection. **What problems is Unbabel solving and how is that benefiting you?** It solves our problem where pure machine translation is not always correct as Unbabel also reviews the translation by native speakers. ### 42. Seamless integration and experience **Rating:** 4.5/5.0 stars **Reviewed by:** Christina A. | Complaints and Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Unbabel?** The integration between Unbabel and Zendesk is seamless, it’s the perfect solution to help us grow and provide efficient customer service. It allows us to grow in markets quickly. What I love about Unbabel it is a very customer-centric company and together we work really hard to alleviate any concerns when it comes to the quality of the translations. The team is so customer-focused they are super receptive to the feedback which is great as they are consistently improving their product. **What do you dislike about Unbabel?** The response times are quick but it can vary from ticket to ticket. It would be good to have a set SLA rather than a fluctuating period. **Recommendations to others considering Unbabel:** I would recommend Unbabel to anyone who is interested in expanding globally and wants to scale their customer operations without increasing headcount. **What problems is Unbabel solving and how is that benefiting you?** N/A ### 43. A great integration for our customer translation needs **Rating:** 4.0/5.0 stars **Reviewed by:** Olivia C. | Director of Customer Happiness, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Unbabel?** Unbabel integrates into our ZenDesk and allows our team to answer cases seamlessly regardless of the language our customer is writing in. **What do you dislike about Unbabel?** There are brief windows when we experience an issue with a translation not being available, but honestly, this could be caused on our side. **What problems is Unbabel solving and how is that benefiting you?** We have an English-speaking customer support team based in the United States; we have customers all over the world and Unbabel enables us to communicate in near real-time with them in their native language. ### 44. Really efficient text-to-text translation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mélanie N. | Innovation Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2021 **What do you like best about Unbabel?** The Unbabel tool is very easy to use for our teams and it is also very efficient as it allows us to generate automatic text translations quickly and reliably in many languages. Moreover, the Unbabel's technical team is very present, responsive and available at all times throughout the collaboration. **What do you dislike about Unbabel?** Our team sometimes reported minor bugs or latencies in the speed of execution of the translations, but each time, Unbabel was able to react and offer us appropriate solutions. **Recommendations to others considering Unbabel:** Unbabel is the best tool on the market for automatic text translation. They have managed to achieve unparalleled and reliable translation quality through the combination of human and artificial intelligence. - Very easy to use - Reliability of translations - Available team **What problems is Unbabel solving and how is that benefiting you?** Thanks to Unbabel, we have improved our productivity and achieved economies of scale. We also expanded our range of languages offered to our customers and thus obtained new business. Our partners are really impressed by the tool and are happy that we recommended it to them to handle the email and chat interactions. ### 45. Useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Paola R. | Head of Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Unbabel?** It gives you the possibility to translate a document in a few hours with very high accuracy and no previous knowledge of that language. Also, the adaptation to your way of communication is pretty good **What do you dislike about Unbabel?** It's mainly based on English as base language. I understand the need for it, but it could be nice sometimes to go from one language to another without English in the middle **What problems is Unbabel solving and how is that benefiting you?** Easy customer communication without the need to hire a dedicated mothertongue. **Official Response from Catarina Mateus:** > Thank you for your feedback, Paola. You're correct, the English language is dominant for Unbabel customers, however, English-based languages are not the only language pairs we support. Moreover, we're leveraging more tools and techniques that allow us to support a wide range of language pairs, provided we're able to complement that pair with Editors from the Unbabel Community. We are always happy to discuss further. ### 46. Easy, seamless and flexible multilingual solution **Rating:** 4.0/5.0 stars **Reviewed by:** Fabien D. | Global Player Support, Head of Project Management Office, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Unbabel?** - Unbabel is easy to set up; their procurement and implementation teams made the onboarding easy, the integration to Zendesk was seamless and very fast. - We have developed a great relationship with their Customer Success managers, they're very open to our feedback and suggestions to improve their solutions. - The translation quality is excellent if you spend the time to create a proper glossary for the languages you need. All in all, Unbabel helped us manage our backlog more flexibly than we could before, especially during COVID-19 period, where we had to adjust our operations in a timely manner, and without compromising our CSAT or response time. **What do you dislike about Unbabel?** Their new reporting dashboard lacks basic functionalities; for instance, we can't break down data per "Brand", so we're still using their old dashboard. We primarily use Unbabel for Asian languages, mostly Korean and Simplified/Traditional Chinese. These languages are challenging so you will need to dedicate time to create a glossary, assess the translation quality and provide the feedback to Unbabel. After doing so we saw an increase in the accuracy and quality overall. **What problems is Unbabel solving and how is that benefiting you?** Hiring native speakers for Asian languages is expensive so Unbabel helps us in that regard. We also use Unbabel for smaller European languages where ticket volumes are small and we can't hire agents specifically for those, so Unbabel gives us this flexibility. ### 47. A superior product with a team that drives a client-vendor partnership with every decision. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Unbabel?** The effective and proactive communication between teams to optimize our journey as a customer of Unbabel. **What do you dislike about Unbabel?** Nothing comes to mind at the moment. We are quite happy. **What problems is Unbabel solving and how is that benefiting you?** Unbabel is aiding us in real-time native language translations so that we can continue to support off-shore clients with near-shore resources, keeping our budget in line. ### 48. Very helpful tool for small teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Unbabel?** The attention from the customer happiness and the account management. **What do you dislike about Unbabel?** Sometimes the tool can be a bit glitchy, although not very often. **What problems is Unbabel solving and how is that benefiting you?** We are quite a small team in charge of a large global consumer base, having the possibility of serving that community with a few agents is really useful. ### 49. A seamless way to scale your language operations! **Rating:** 4.5/5.0 stars **Reviewed by:** Simon H. | Customer Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Unbabel?** - Being able to quickly and easily scale language operations on a need basis and see rapid improvements to critical metrics (CSAT, response time, etc.) - Working with the Unbabel team has been great: super fast and efficient support team, attentive account managers, open-minded product team, etc. - The Zendesk integration, effortless to set up and seamless for users and customers **What do you dislike about Unbabel?** - Some occasional translations are not up to par, and it could be interesting to implement a process allowing us to easily report these instances directly from the tool where Unbabel was set up (eg. Zendesk) **What problems is Unbabel solving and how is that benefiting you?** We were able to expand our language support to 7 days a week across not only email but also chat (thanks to the Zendesk chat integration) and to ensure constant coverage for these languages by removing the need to create language-specific shifts. We know that we also can rapidly add support for new languages should the need arise, vs. having to hire and train enough native speakers to build a proper shift, which can take a lot of time and resources. ### 50. A tool for the future **Rating:** 3.5/5.0 stars **Reviewed by:** Piotr J. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Unbabel?** The translator is intuitive. The saved chats feature is very good because you can go back to translate a conversation at any time. Good option for ready-made answers You can use multiple languages for translations and divide the case into different sections. Managers and leaders can manage and check employees, their performance and the cases they solve Possibility to archive all chats by logging out **What do you dislike about Unbabel?** Ready-made templates are a very good option, but this database would have to be extended to improve functionality. Some phrases need refining as they contain errors Problems logging in when there are too many chats. No possibility to select several chats at the same time for archiving It is not possible to edit the sample answers. Option of single archives only or all archives. No grouping possible **Recommendations to others considering Unbabel:** A great tool for working on different translations. You can use multiple languages for translations and divide the case into different sections. It is possible to manage the grouping of a given translation by number Possibility to archive all chats by logging out Managers and leaders can manage and check employees, their performance and the cases they solve **What problems is Unbabel solving and how is that benefiting you?** Thanks to Unbabel I can go back in my translation history, which makes my work easier. I can use multiple languages for translations and divide the case into different sections. Managers and leaders can manage and check employees, their performance and the cases they solve The saved chats feature is very good because you can go back to translate a conversation at any time. **Official Response from Marti Bennett:** > Hi Piotr, thanks for your feedback. We’ll take it into account and share it with our product and product design team as we continue to improve the user experience of using Unbabel. Also, feel free to reach out to your customer success manager so we can figure out how to provide you with a positive Unbabel experience. ## Unbabel Discussions - [What is Unbabel used for?](https://www.g2.com/discussions/what-is-unbabel-used-for) - [View Unbabel pricing details and edition comparison](https://www.g2.com/products/unbabel/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+09%3A49%3A29+-0500&secure%5Bsession_id%5D=22e76a65-37be-4804-8d9a-4e5ca5cf7930&secure%5Btoken%5D=b2835953545c9c686364912bbef755e10bab231de39f760643798c04d3a9bfc7&format=llm_user) ## Unbabel Integrations - [Translate Me](https://www.g2.com/products/translate-me/reviews) ## Unbabel Features **Collaboration** - Term Management - Translation Tracking - Workflow Management **Translation Options** - Direct Text Translation - Document Translation - Batch Translation - Auto-Detect Language - Customer Service Focused - Machine + Human Translation **Client Tools** - Billing and Invoicing - Client Portal - Client Management - Resource Management **Translation Memory** - Custom Translation Memory - Built-in Translation Memory **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Automation** - Translation Memory - Quality Checks - Continuous Translation **Offering Type** - Browser Application - Pay-Per-Use **Translation Tools** - Computer-Assisted Translation - Glossary - User Permissions - Quality Assurance **Machine Translation** - Neural Machine Translation **Channel** - Security - Omnichannel - Privacy - Anonymity **Translation Options** - Collaborative Translation **Agentic AI - Machine Translation** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Translation Management** - Multi-step Planning - Decision Making ## Top Unbabel Alternatives - [Lokalise](https://www.g2.com/products/lokalise/reviews) - 4.7/5.0 (756 reviews) - [Google Translate](https://www.g2.com/products/google-translate/reviews) - 4.6/5.0 (564 reviews) - [Phrase](https://www.g2.com/products/phrase-phrase/reviews) - 4.5/5.0 (1,291 reviews)