The G2 on Uber Eats for Merchants

GM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

9/12/2018

"Uber Eats = Good Eats"

4/5

What do you like best about Uber Eats for Merchants?

The best things about UE is the functionality of the app. Review collected by and hosted on G2.com.

What do you dislike about Uber Eats for Merchants?

sometimes restaurants shown aren't actually within my delivery radius Review collected by and hosted on G2.com.

Recommendations to others considering Uber Eats for Merchants:

just be careful of your geo-targeting to ensure that your restaurant is within delivery area Review collected by and hosted on G2.com.

What problems is Uber Eats for Merchants solving and how is that benefiting you?

Happier employees and productivity has improved across the board.

Being able to bring in food has made a huge difference. Our employees really really love food. Review collected by and hosted on G2.com.

GP

Verified User in Professional Training & Coaching

Enterprise (> 1000 emp.)

9/12/2018

"So convenient"

5/5

What do you like best about Uber Eats for Merchants?

Range of restaurants available. Good mix of styles and price points. Review collected by and hosted on G2.com.

What do you dislike about Uber Eats for Merchants?

Speed of delivery can be slow at peak times. Review collected by and hosted on G2.com.

GL

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

9/12/2018

"LOVE Uber Eats "

5/5

What do you like best about Uber Eats for Merchants?

The convenience! It is super easy to request an Uber Eats delivery and the app is very easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Uber Eats for Merchants?

The only thing that I don’t like about Uber Eats is the fee- it is sometimes more costly than the food. There should be a varied tier of fees. Review collected by and hosted on G2.com.

HS

Hunter S.

Marketing Manager, Metasearch Channel

Internet

Enterprise (> 1000 emp.)

9/12/2018

"Expensive for what it is"

2.5/5

What do you like best about Uber Eats for Merchants?

generally a higher selection of restaurants than other delivery services Review collected by and hosted on G2.com.

What do you dislike about Uber Eats for Merchants?

delivery fees are much higher than competition and is typically out of scale with the cost of the food itself Review collected by and hosted on G2.com.

DP

Dineshkumar P.

Senior Associate

Information Technology and Services

Small-Business (50 or fewer emp.)

9/12/2018

"Convenient app for ordering food"

3.5/5

What do you like best about Uber Eats for Merchants?

Friendly user interface, lot of restaurant options, faster delivery. Sometimes faster than individual restaurant services Review collected by and hosted on G2.com.

What do you dislike about Uber Eats for Merchants?

Inconsistent customer service experience as it highly depends on individual drivers Review collected by and hosted on G2.com.

GM

Verified User in Maritime

Mid-Market (51-1000 emp.)

9/14/2018

"Lots of Variety!!!"

5/5

What do you like best about Uber Eats for Merchants?

I love all the variety that is available. Review collected by and hosted on G2.com.

What do you dislike about Uber Eats for Merchants?

I don't like the fact that not all delivery is free. Review collected by and hosted on G2.com.

GR

Verified User in Religious Institutions

Mid-Market (51-1000 emp.)

8/30/2018

"Convenient and cheap"

5/5

What do you like best about Uber Eats for Merchants?

It's so easy! Just order from a number of restaurants listed on the app and it comes right to my door! I don't have to leave and even sit in a drive thru. Review collected by and hosted on G2.com.

What do you dislike about Uber Eats for Merchants?

Not all local restaurants and places work with UberEats yet. Review collected by and hosted on G2.com.

GH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

9/12/2018

"Convenient! When it works"

3/5

What do you like best about Uber Eats for Merchants?

I like the variety of restaurants that uber eats offers Review collected by and hosted on G2.com.

What do you dislike about Uber Eats for Merchants?

I dislike when the driver leaves after 10 minutes without calling us - there is not good communication between the restaurant and the driver Review collected by and hosted on G2.com.

JV

Josh V.

Digital Marketing Director

Small-Business (50 or fewer emp.)

9/12/2018

"On Demand, Without Demanding Prices"

4/5

What do you like best about Uber Eats for Merchants?

Convenient, cost-effective, reliable food delivery service Review collected by and hosted on G2.com.

What do you dislike about Uber Eats for Merchants?

Limited selection, though it's improving Review collected by and hosted on G2.com.

GM

Verified User in Machinery

Mid-Market (51-1000 emp.)

9/12/2018

"Never show up"

0.5/5

What do you like best about Uber Eats for Merchants?

Easy web portal access and ease of use makes this a nice offering. Review collected by and hosted on G2.com.

What do you dislike about Uber Eats for Merchants?

Not good availability near my business, and we have had orders never show up. Review collected by and hosted on G2.com.

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Uber Eats for Merchants Reviews (184)

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