TrustSpot Reviews & Product Details

TrustSpot Overview

What is TrustSpot?

Authentic Experiences We’re on a mission to empower brands to capture their customer’s voice through user generated content. With TrustSpot’s innovative approach to Content Marketing, Referrals and Loyalty, brands are able to accelerate their growth and increase customer lifetime value. Since authenticity & social proof are the pillars of consumer trust online, TrustSpot provides brands with a comprehensive solution to capture ratings & reviews, video testimonials, photos, social experiences, product Q&A and more. Each month, more than 60 million consumers in 98 countries view and interact with a piece of content generated by TrustSpot. With seamless integrations into over a dozen of the leading eCommerce platforms, we’re making it easy for brands to get started collecting user generated content. TrustSpot is headquartered in Orlando, FL and was founded by Ryan Haidinger and Larry VanDenHandel.

TrustSpot Details
Website
Languages Supported
Danish, German, English, Finnish, French, Italian, Dutch, Norwegian, Portuguese, Spanish, Swedish
Product Description

TrustSpot is a business review and reputation management platform that allows companies to automatically gather quality, 100% verified buyer reviews for their business. By collecting TrustSpot reviews, businesses can increase their trust and brand loyalty with existing customers, as well as drive new sales through social engagement, email marketing channels, and improved SEO. TrustSpot reviews are gathered and displayed on unique company profiles, as well as in widgets and badges directly on the company's store or website. Reviews are also synchronized with major search engines for incredible SEO benefits such as higher click rates on organic results and AdWords campaigns.

How do you position yourself against your competitors?

TrustSpot is geared towards small businesses, and for ecommerce shops looking for a more affordable solution to grow their business reputation and online trust. The majority of our competitors focus on larger businesses while neglecting the SMB community.


Seller Details
Seller
TrustSpot Inc.
Company Website
Year Founded
2015
HQ Location
Windermere, FL
Twitter
@TrustSpot
110 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
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TrustSpot Reviews

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Director of E-Commerce
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The system collects tons of content. Reviews, photos, videos, QA. Our review response rate is 22%. It's automated so I don't have to spend time on it. The Instagram curation is nice too, as well as the Google Shopping integration.

Support is really good: live chat answers very quickly. The widgets that go on your site are very fast. Review collected by and hosted on G2.com.

What do you dislike?

Wish there were more widget layout display options. Wish it had Zapier integration but I'm told its in the works. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Offer coupons in exchange for photos (or award points through Lootly loyalty), then tell them about it in the review email subject line and body. It massively increases the amount of photo submissions you get. Doing this really boosted our photo collection rate. Also: take advantage of their design team... they will customize the widget CSS however you want to match your site. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Trying to collect UGC (user generated content). TrustSpot is the best app we've tried for this use case that didn't want $1000 per month. The benefits are greatly increased conversion rate and sales, as well as Google Shopping CTR increases. Review collected by and hosted on G2.com.

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Founder
Apparel & Fashion
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Very easy to use, offers the same functionalities as Yotpo for a 1/4 of the price. The Support is 24/7 ultra responsive and on point.

- Easy to use

- Clean inteface

- All the functionalities an e-commerce website needs

- Trusted by Google for rich snippets

- Best value (all the competitors are charging out-of-their-mind prices)

- Lightning fast support Review collected by and hosted on G2.com.

What do you dislike?

Nothing to dislike. If there would be a wish, it would be maybe for more customization. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't waste your money with the other ones. It's a review system, not a NASA program. Not worth all the money the other ones are charging. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had a paid Magento extension before and it was unusable due to Spam. We looked for trusted review systems but they were all insanely expensive. The competitors don't even display their prices on their website which is beyond annoying. We had a demo with Yotpo, nice but they wanted $8K upfront. We finally found Truspot, they were great. Showed their prices on their website. The system is straightforward, clean and easy to use. Really happy. Review collected by and hosted on G2.com.

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Response from Ryan Haidinger of TrustSpot

Thanks for the review Mehdi!

I believe our updated customization aspects put into place Q4 of last year were very helpful.

Have a great week!

Thanks,

Ryan

AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Easy to integrate into existing website via iframe or bcc on email. Review collected by and hosted on G2.com.

What do you dislike?

I received a 'no credits left' email every 5 minutes for almost 24 hours before customer services acknowledged and fixed the error (I also *did* have credits available). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Lack of reviews - but platform didn't work so no benefits realised. Review collected by and hosted on G2.com.

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CEO / Founding Partner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

TrustSpot has been very easy to implement with our current software, so that customers get an opportunity to provide public, impartial feedback after interacting with our customer service team. The pricing is very reasonable, and the reviews and widgets are well designed and easy to put on our website Review collected by and hosted on G2.com.

What do you dislike?

I would love if they were a google adword partner for reviews so that we could use the reviews and ratings in adword campaigns Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We wanted to find a way to collect and present verified reviews of our company and service, so that we could better promote our highly rated service team. It was easy to implement on the website, and we now get the star ratings on organic google searches! Review collected by and hosted on G2.com.

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Response from Ryan Haidinger of TrustSpot

Hi Brian,

Thank you for the great review of TrustSpot!

We are definitely looking into the Adwords component, and hope to be accepted into the program next year.

Have a great holiday!

- TrustSpot

Management Assistant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I really enjoy how easy it is to manage the control panel and setup. Review collected by and hosted on G2.com.

What do you dislike?

Wish the price can be lowered sometimes or even a discount. It is more pricey than the competitors. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking to increase SEO traffic, google snippets, and also ask your customers for reviews. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is to enrich my ecommerce website. I needed a software/website to collect permanent reviews from customers. I realized it helped with SEO and also search engine. Review collected by and hosted on G2.com.

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Response from Ryan Haidinger of TrustSpot

Hi Harrison,

Thank you for the great review of TrustSpot!

We do our best to keep our pricing really affordable, especially to help small businesses grow.. That's one of the reasons we keep our starting price at $29, and have no plans to increase it.

I'd be happy to work with you to find a price that makes sense for your business. Feel free to email us at = support@trustspot.io

Thanks,

Ryan