The G2 on Trucker Tools

Trucker Tools Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the ease of use of Trucker Tools, highlighting quick access and installation for dispatch and drivers. (7 mentions)

Users appreciate the ease and accuracy of driver tracking with Trucker Tools, complemented by excellent customer service. (5 mentions)

Users value the excellent customer service from Trucker Tools, enhancing their experience and satisfaction greatly. (3 mentions)

Users praise the excellent customer support from Trucker Tools, ensuring a seamless experience with the platform. (3 mentions)

Users appreciate the tracking efficiency of Trucker Tools, benefiting from real-time updates and enhanced communication. (3 mentions)

Users value the real-time tracking of Trucker Tools, enhancing communication and efficiency in logistics operations. (2 mentions)

Users appreciate the real-time GPS tracking of Trucker Tools, enhancing decision-making and logistics efficiency seamlessly. (1 mentions)

Users value the seamless integrations of Trucker Tools, enhancing efficiency and reducing manual data entry errors. (1 mentions)

Users report tracking issues, including glitches and updates not reflecting correctly, impacting reliability of the experience. (3 mentions)

Users experience driver issues, including glitches and slow updates, affecting overall performance in Trucker Tools. (2 mentions)

Users dislike that the app lacks access to all users, which limits functionality and usability. (1 mentions)

Users often face delays in tracking updates when changes are made to delivery dates or driver information. (1 mentions)

Users are facing feature issues with the book it now function, causing confusion about its reliability. (1 mentions)

Users experience load management issues with Trucker Tools, struggling to find appropriate matches consistently. (1 mentions)

Users experience location issues with Trucker Tools, including lagging updates and occasional inaccuracies in positioning. (1 mentions)

Top Pros or Advantages of Trucker Tools

1. Ease of Use

Users commend the ease of use of Trucker Tools, highlighting quick access and installation for dispatch and drivers.

See 7 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Trucker Tools is a great platform!"

What do you like about Trucker Tools?

Trucker tools are incredibly useful for streamlining the logistics and operations of trucking. What I find most impressive is how they provide real-ti

greg D.

Mid-Market (51-1000 emp.)

4.5/5

"Easy to use - drivers say its simple for them as well"

What do you like about Trucker Tools?

Ease of use for dispatch and drivers - access is quick as is install

2. Driver Tracking

Users appreciate the ease and accuracy of driver tracking with Trucker Tools, complemented by excellent customer service.

See 5 mentions

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greg D.

Mid-Market (51-1000 emp.)

4.5/5

"Easy to use - drivers say its simple for them as well"

What do you like about Trucker Tools?

Ease of use for dispatch and drivers - access is quick as is install

Kelly G.

Mid-Market (51-1000 emp.)

4.0/5

"Tracking"

What do you like about Trucker Tools?

We receive excellent customer service on teh tracking tool. The ease of use for drivers and dispatchers is better than other products we have tried.

3. Customer Satisfaction

Users value the excellent customer service from Trucker Tools, enhancing their experience and satisfaction greatly.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"A great solution for digital freight matching."

What do you like about Trucker Tools?

Trucker tools had provided us with a great platform for digital freight matching. Not only have we been very sucessful using the system, the Trucker T

Kelly G.

Mid-Market (51-1000 emp.)

4.0/5

"Tracking"

What do you like about Trucker Tools?

We receive excellent customer service on teh tracking tool. The ease of use for drivers and dispatchers is better than other products we have tried.

4. Customer Support

Users praise the excellent customer support from Trucker Tools, ensuring a seamless experience with the platform.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"A great solution for digital freight matching."

What do you like about Trucker Tools?

Trucker tools had provided us with a great platform for digital freight matching. Not only have we been very sucessful using the system, the Trucker T

Kelly G.

Mid-Market (51-1000 emp.)

4.0/5

"Tracking"

What do you like about Trucker Tools?

We receive excellent customer service on teh tracking tool. The ease of use for drivers and dispatchers is better than other products we have tried.

5. Tracking Efficiency

Users appreciate the tracking efficiency of Trucker Tools, benefiting from real-time updates and enhanced communication.

See 3 mentions

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Kelly G.

Mid-Market (51-1000 emp.)

4.0/5

"Tracking"

What do you like about Trucker Tools?

We receive excellent customer service on teh tracking tool. The ease of use for drivers and dispatchers is better than other products we have tried.

Melissa C.

Small-Business (50 or fewer emp.)

4.5/5

"Very good and useful"

What do you like about Trucker Tools?

What I like the most is that you can see visually where the truck is and the times where truck has been at each stop.

6. Real-time Tracking

Users value the real-time tracking of Trucker Tools, enhancing communication and efficiency in logistics operations.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Trucker Tools is a great platform!"

What do you like about Trucker Tools?

Trucker tools are incredibly useful for streamlining the logistics and operations of trucking. What I find most impressive is how they provide real-ti

Gustavo M.

Small-Business (50 or fewer emp.)

5.0/5

"User-Friendly App with Excellent Load Updates"

What do you like about Trucker Tools?

Real-time updates make communication smooth with carriers and dispatch - Fast access to load information and updates improves workflow - accuracy and

7. GPS Tracking

Users appreciate the real-time GPS tracking of Trucker Tools, enhancing decision-making and logistics efficiency seamlessly.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Trucker Tools is a great platform!"

What do you like about Trucker Tools?

Trucker tools are incredibly useful for streamlining the logistics and operations of trucking. What I find most impressive is how they provide real-ti

8. Integrations

Users value the seamless integrations of Trucker Tools, enhancing efficiency and reducing manual data entry errors.

See 1 mentions

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Julian G.

Mid-Market (51-1000 emp.)

5.0/5

"Functional Tracking"

What do you like about Trucker Tools?

The best part about Trucker Tools is the integration feature with our Truckmate dispatch system.

Top Cons or Disadvantages of Trucker Tools

1. Tracking Issues

Users report tracking issues, including glitches and updates not reflecting correctly, impacting reliability of the experience.

See 3 mentions

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Justin B.

Mid-Market (51-1000 emp.)

5.0/5

"Makes tracking and load coverage very easily"

What do you dislike about Trucker Tools?

Not really any current issues although sometimes when I have to update driver info the tracking doesn't update, and also when a load gets extended bey

Julian G.

Mid-Market (51-1000 emp.)

5.0/5

"Functional Tracking"

What do you dislike about Trucker Tools?

I dislike the user interface when viewing a specific load. I prefer the new beta load tracking experience that's hopefully going to replace it.

2. Driver Issues

Users experience driver issues, including glitches and slow updates, affecting overall performance in Trucker Tools.

See 2 mentions

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Melissa C.

Small-Business (50 or fewer emp.)

4.5/5

"Very good and useful"

What do you dislike about Trucker Tools?

The only think I dislike is it can be a little slow when updating the driver's information

Ryleigh R.

Mid-Market (51-1000 emp.)

5.0/5

"i love it"

What do you dislike about Trucker Tools?

glitchy sometimes, some drivers do not turn on tracking

3. Account Access

Users dislike that the app lacks access to all users, which limits functionality and usability.

See 1 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Trucker Tools is a great platform!"

What do you dislike about Trucker Tools?

What I dislike it that it lacks access to all users.

4. Delays

Users often face delays in tracking updates when changes are made to delivery dates or driver information.

See 1 mentions

See Related User Reviews

Justin B.

Mid-Market (51-1000 emp.)

5.0/5

"Makes tracking and load coverage very easily"

What do you dislike about Trucker Tools?

Not really any current issues although sometimes when I have to update driver info the tracking doesn't update, and also when a load gets extended bey

5. Feature Issues

Users are facing feature issues with the book it now function, causing confusion about its reliability.

See 1 mentions

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Kim S.

Small-Business (50 or fewer emp.)

4.5/5

"Wonderful tracking"

What do you dislike about Trucker Tools?

The book it now feature is not working as it was described to us but I am not sure if that is a Trucker Tools issue or intergration issue.

6. Load Management Issues

Users experience load management issues with Trucker Tools, struggling to find appropriate matches consistently.

See 1 mentions

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Kelly G.

Mid-Market (51-1000 emp.)

4.0/5

"Tracking"

What do you dislike about Trucker Tools?

We have tried the load matching a couple of times but has not really worked out for us yet.

7. Location Issues

Users experience location issues with Trucker Tools, including lagging updates and occasional inaccuracies in positioning.

See 1 mentions

See Related User Reviews

Gustavo M.

Small-Business (50 or fewer emp.)

5.0/5

"User-Friendly App with Excellent Load Updates"

What do you dislike about Trucker Tools?

Location updates can lag or show inaccurate positioning occasionally - Notifications aren't always consistent or clear

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Verified User in Package/Freight Delivery

Mid-Market (51-1000 emp.)

11/8/2022

"Great working system"

4.5/5

What do you like best about Trucker Tools?

Is very easy to use and also works really well Review collected by and hosted on G2.com.

What do you dislike about Trucker Tools?

Not much, is actually a really good system to work with Review collected by and hosted on G2.com.

Steeven P.

Logistics Coordinator

Enterprise (> 1000 emp.)

3/15/2022

"Trucker tools, book and post"

5/5

What do you like best about Trucker Tools?

the way you can find several loads posted with all the required information to contact the carrier and provide details or obtain important information about it. Review collected by and hosted on G2.com.

What do you dislike about Trucker Tools?

sometimes maybe due to mistakes of the people who submitted the info the loads have the wrong equipment needed or the load once is posted you can still see it available. Review collected by and hosted on G2.com.

Recommendations to others considering Trucker Tools:

be aware of the loads posted, search in your current tool in order to confirm is the right one Review collected by and hosted on G2.com.

What problems is Trucker Tools solving and how is that benefiting you?

it lets you know about MCs numbers active and suspended or inactive with us, so we can solve sending the my carrier packet to them, and then activating the MC with us. Review collected by and hosted on G2.com.

Maria G.

Carrier Sales Representative

Mid-Market (51-1000 emp.)

3/17/2022

"Great tool for finding trucks available"

5/5

What do you like best about Trucker Tools?

Easy and practical to find available trucks or lanes Review collected by and hosted on G2.com.

What do you dislike about Trucker Tools?

I like everything, great tool, it helps me also to post the loads that I have available so carriers can see if it works for them and reach me out Review collected by and hosted on G2.com.

Jason D.

Information Technology Specialist

Small-Business (50 or fewer emp.)

10/19/2021

"Best Tool in the Trucking Industry!"

4.5/5

What do you like best about Trucker Tools?

The layout of the platform is simplistic and sleek. you can easily find all the information you need to track your loads! Review collected by and hosted on G2.com.

What do you dislike about Trucker Tools?

It is a little difficult to set up load tracking on the platform. We do it through the integration with our system to make it easier. Review collected by and hosted on G2.com.

Jacob B.

It helpdesk

Small-Business (50 or fewer emp.)

8/24/2021

"Game Changer in Logistics!"

5/5

What do you like best about Trucker Tools?

I love how it seamlessly integrates into our system and how easy it is to track our loads which overall helps us provide top-notch customer service! Review collected by and hosted on G2.com.

What do you dislike about Trucker Tools?

It is sometimes difficult to explain to drivers how to use the app, which just results in the load not being tracked Review collected by and hosted on G2.com.