Navan (Formerly TripActions) Reviews & Product Details

I like having expenses and approvals all in one spot, with the approval process set up to move submissions seamlessly to the right approver. The GL setups let people select the accounts they budgeted for, which cuts out manual work for our department. The reporting is also helpful for month-end close and getting expenses booked. Review collected by and hosted on G2.com.

I’m not always sure whether expenses that haven’t been approved are still showing up on our GL. It would be helpful to have alerts or a dashboard showing expenses that aren’t approved or coded yet, and to include accounting on employee alerts so we know when they need follow-up. Review collected by and hosted on G2.com.

Navan works best for expense management because it includes policy management and auto-approval workflows. The policy setup is very versatile, with multiple configuration options and different approval mechanisms.

Navan Travel is also strong, with plenty of booking options and rule-based approval controls. Hotel bookings are especially easy in Navan, since you can book based on the location where the event is being held.

Navan also stands out for its card program: employees can be issued a Navan card to use during trips.

Navan UI is very user friendly and its OCR mechanism helps with creating expense claims automatically.

Navan team is friendly for onboarding and post Go Live support.

Navan has integration with Okta, Slack and Sage Intacct which we use extensively, Review collected by and hosted on G2.com.

The Navan application needs further development to better suit India-specific requirements, such as broader coverage of travel destinations within India, card programs that support INR, and an automated expense reimbursement process so employees in India can be paid back automatically. Review collected by and hosted on G2.com.

The UI is very easy to navigate, the integration wont need a too technical person so its very easy but it has its drawback where you cannot customise it to your needs and the Navan team wont have proper logs and support to debug the tricky cases. The performance is good because they have drag and drop feature that helped to create expenses easily. Its missing AI intellegence I dont see much features. The OCR from the recipiet feature is really good and commandable. The policies are easy to configure. Review collected by and hosted on G2.com.

The only thing I dislike is the integration piece where there was issue with the customisation and nobody could help us they just told us to redo the integration again but then we never had any issues. So i guess its really a good product just had one hiccup. The navan cards, brex integration is really good. Review collected by and hosted on G2.com.

I like having everything in one clean, paperless app. The interface is fast and intuitive, and I can book flights and hotels and keep my bookings, e-tickets, itineraries, and confirmations together without paper receipts or having to merge everything with company policies and expenses. I can see what’s in policy, and I can book business and personal travel in one account. When plans change, getting help through the app is straightforward and avoids phone queues. Business travel feels less clunky and has much less friction, and the app handles compliance and expenses in the background. Setup was seamless, and an amazing account manager helped us through implementation. Review collected by and hosted on G2.com.

I sometimes need to fine-tune the corporate hotel rate filters. Review collected by and hosted on G2.com.

The ease of use and flexibility of the platform, I upload many receipts weekly and have both a virtual and physical card that work great. Review collected by and hosted on G2.com.

The platform recently had some downtime, which made it extremely frustrating when you're trying to look up items or upload receipts for different expenses. Review collected by and hosted on G2.com.

It's so easy to use, adapt, customize, and get answers to questions. I also love the personal touch of an account executive I can email at any time. Review collected by and hosted on G2.com.

It is sometimes hard to find what I'm looking for on the Admin side. But that's like 2% of my experience, so I'm really scraping the bottom of the barrel here. Review collected by and hosted on G2.com.

Navan client support is excellent and worldwide. With native speakers. Prices are competitive as well, compared to prices with hotel directly. Review collected by and hosted on G2.com.

I have not found the AI button very useful until now. And changes for low cost flights like Easyjet do not feature nor in Navan, nor in Calendars. Sometimes hotel prices with breakfast are a lot more expensive than without, seems weird. Review collected by and hosted on G2.com.

I find Navan very easy to use, the prices are always really competitive. I've found the customer support to be very helpful and the process of onboarding our team was also simple and easy. Review collected by and hosted on G2.com.

I don't find that the AI assistant works that well, you have to be extremely specific about what you're looking for, for it to help. Review collected by and hosted on G2.com.

I like the concept, though I couldn't use it due to price scam. Review collected by and hosted on G2.com.

I couldn't use Navan because the price changed during booking. I saw a low price, but it changed at checkout, even though the airline still showed the original price. This happened twice, including when I was booking two business-class tickets from LAX to Europe. The difference was several thousand dollars. It felt like a bait and switch, and I perceive Navan was skimming customers to make money, so we went back to booking directly with airlines. I also had trouble getting team members set up: Navan wouldn't accept them, so they couldn't book, and it took several days for the security team to unlock them. Review collected by and hosted on G2.com.

Navan is great for managing a lot of employees and having all travel information in one place. As an expense controller being able to leverage the better rates and see all employees travel is such a help. Review collected by and hosted on G2.com.

There isn't much I don't like about Navan. It is easy to use. I think some of the charges are a little hard to line up when I pull reporting but not too bad. Review collected by and hosted on G2.com.