AIM Reviews & Product Details

Can maange the full ERP, payroll, AP, AR and finance GL Review collected by and hosted on G2.com.

Clunky month end close

incorrect employee set-up at payroll data entry stage can lead to problems down the line with LSL etc.

Errors in payroll close can lead to significant month end bottlenecks

Support is generally well managed, but can be slow Review collected by and hosted on G2.com.

AIM is a great solution for a smaller scale operation who is comfortable using a physical server (non-cloud). For the retail industries it serves, they really have most everything covered in terms of day-to-day operations. The inventory tracking, repair tracking, and sales components are well thought out and relatively user friendly. Contract billing and the lease data tracking are typically smooth to use once they're properly set up. Review collected by and hosted on G2.com.

There is quite a bit of maintenance that is required to keep file data from being corrupted I have found. Backups must be done manually or set up outside of the program. The main reason that we moved away from AIM was the need for a physical server which can be prone to mechanical failure and other issues that are not problematic when a cloud server is utilized. The program is based on FoxPro, which Microsoft discontinued years ago and no longer offers support for. While the customer service team at AIM was always helpful, I was finding myself calling quite frequently and they were only available during their business hours which don't always coincide with other retail operations. Reporting data was available, but needed to be manually extracted and sometimes have custom reports created. Review collected by and hosted on G2.com.

AIMsi is a simple interface that we use for point of sale transactions in our music store. It is simple to navigate which, in-part, makes it simple to train new employees on it. This is its most valuable feature to me. Review collected by and hosted on G2.com.

AIMsi's most recent update has had some glitches but otherwise we have always been satisfied overall with its performance. I'm sure the glitches will be worked out with time. Review collected by and hosted on G2.com.

I like that Aimsi so seamlessly works with our store's inventory as well as the fact that we're able to run transactions even if the system is down because of how it connects to the credit machine. Review collected by and hosted on G2.com.

Aimsi is not the most intuitive process when it comes to pretty much anything, from rentals, returns, service tickets, etc. Nothing runs incredibly smoothly, but once you know the steps, they're fairly easy to remember. I think it's possible that in a world with Square and other such easy credit-processing applications, I'm not as much of a fan of Aimsi due to the fact that it doesn't seem like it's caught up. Review collected by and hosted on G2.com.

Best feature that we use is band instrument rentals. The software is set up to manage the complications that come with renting instruments to customers who come into our store. The rest of the system checks most of our boxes but not much different than other products. Review collected by and hosted on G2.com.

Constant updates and new issues that arise with each update. Requires lots of back end man hours. Could make the upkeep of software easier and less expensive. Review collected by and hosted on G2.com.

Accounting is a major role, which is the driving force of any company, to ensure that finances are well managed. AIMsi is a product which ensures that there is inventory control, among other tracking managerial skills. Review collected by and hosted on G2.com.

The tool requires some inclusion for budgeting, where the tool can include more forecasting features. AIMsi is a facilitating app. Review collected by and hosted on G2.com.

I like that is the only software that does everything our unique company needs. It has POS, Contact management, Inventory Management, Accounts payable, Account Recieviable, Consignment sales, Short Term Rentals, general ledger, email marketing, and it is easy to use after a lot of training. Review collected by and hosted on G2.com.

I dislike its outdate GUI. Still running almost DOS style. It is very clunky and difficult to pick up very quickly. One other thing I dislike is the customer service. They are typically very dry and difficult to understand. They are technically minded and not customer service minded. Great when you understnad the product really well but they are not very good at making you feel smart about the mistakes you might have made. Review collected by and hosted on G2.com.

Aimsi does have features designed for what our business does. Rent to own, repairs (we never paid for that module), layaways, lesson billing (we don't use it for scheduling though). And it can be your POS software (but our business never used it for that either) Review collected by and hosted on G2.com.

Any operation requires constant use of hot keys and/or constantly closing the current menu and starting over from he master menu. Almost nothing is crosslinked or multitaskable. Very outdated interface. Very hard to teach new users.

EX: "what is my balance?

modules>open account>(type name>select account>view balance

"Are you sure that is right!" = close payment screen>modules>customers>customer history>find>(search name)>select account>click drop down open>scroll to invoices>(view invoices and click each to see when the paid ones were paid)

"OK, you paid last month but was late and was applied the month before"

"Ah, OK well I will go ahead and pay now" = modules>open account>(type name>select account>view balance.

A modern platform would have links to do related tasks from every screen or menu. Review collected by and hosted on G2.com.

Allows us to be fairly comprehensive with our inventory, can keep track of notes and description and history of specific serial numbers. Cash sales are pretty easy, and it's nice to be able to keep track of customer history and have everything lined up and ready to go. Also has auto payments. Review collected by and hosted on G2.com.

Backing in to change an invoice can be impossible sometimes, plenty of things where you have to return an entire invoice just to change one short thing. Once an item is sold or attached to an account, it can be hard to track down that serial number. Once a note is placed on an account can be difficult to get rid of. Review collected by and hosted on G2.com.

I thoroughly enjoy how many things Aimsi can do such as POS, contracts, rentals, etc. Review collected by and hosted on G2.com.

I do not like how slow the software is and the lack of a mobile platform Review collected by and hosted on G2.com.