TrackTik Reviews & Product Details

Runsheets are the only reason we continue with TrackTik Review collected by and hosted on G2.com.

The company ignores customer feedback, raises prices like crazy, and FORCES you into a term contract with no month-to-month option. Tracktik has doubled in price over the last five years, and it’s becoming too expensive. On top of that, their customer service isn’t helpful, and the billing is a nightmare. They’ve accidentally taken too much money numerous times. Review collected by and hosted on G2.com.

I find TrackTik incredibly user-friendly, which makes performing complex back-office management tasks such as scheduling, invoicing, and report management much easier. Its intuitive design ensures that I can navigate through its features effortlessly, enhancing my overall experience and productivity. The ease of use is a standout feature for me, as it minimizes the learning curve and allows my team to quickly become proficient in utilizing its capabilities. The initial setup was fairly easy, which was encouraging, even though it required a lot of manual data entry. My positive experience with TrackTik is strong enough that I would definitely recommend it to a friend or colleague, as reflected in my perfect recommendation score of 10. Review collected by and hosted on G2.com.

I find it problematic that reports, once created, cannot be reassigned to a different account. This restriction complicates managing report assignments flexibly. Additionally, the initial setup required a lot of manual data entry, which was cumbersome and time-consuming. Review collected by and hosted on G2.com.

I have been using TrackTik for 5 years, and I truly appreciate its centralized platform, which allows me to input all the necessary information to run my business seamlessly. Once TrackTik was implemented and our team was trained, I found the ease of use to be particularly beneficial. I also enjoy the visibility it provides for billing, payroll, and overtime, which are crucial elements in managing our operations effectively. This level of integration and functionality makes TrackTik stand out as a comprehensive solution for scheduling, reporting, payroll, and invoicing needs. Review collected by and hosted on G2.com.

Customer service is an area where I find TrackTik lacking. There are issues with slow support ticket response times, which can be frustrating when swift assistance is needed. Additionally, there needs to be more consistency in terms of account managers. This inconsistency can lead to communication gaps and hinder efficient problem-solving and account management. Review collected by and hosted on G2.com.

TrackTik is helpful for both payroll processes and HR tasks. Review collected by and hosted on G2.com.

I like all that Tracktik provided, I did not see anything that I dislike at this point. Review collected by and hosted on G2.com.

Scheduling and reporting are good and being able to allow client access is good. Review collected by and hosted on G2.com.

BE AWARE of "auto renew" Tracktik do not contact you to let you know that your contract is ending and it is on auto renew on all contracts. The price inflates by 7% and you're tied in to another contract for the same period as your last period. so if you're on a 1 year period you are then tied to another year. Tracktiks answer to this is "TOUGH" even though the terms by government definition are "unfair terms"

There are many features that do not work, and if you bring it to their attention they just dismiss it. Nothing gets fixed.

Customer service - what customer service! You are just a number to them and they actually don't care about you or your business. You can submit an enquiry but don't expect a reply. their excuse for this is that they're having changes internally regarding who deals with what. Sounds like a them problem to be honest and not a valid excuse for getting no support. Review collected by and hosted on G2.com.

I have been in the security operations field off and on for the last 5 years, both companies i worked for used TrackTik to make sure patrols were done to clients liking and the auto generated and sent reports to clients every day makes Tracktik one of the easiest to use platform with great excellent support and. We were able to integrate seamlessly within our operations for a daily use case. Review collected by and hosted on G2.com.

Sometimes the mobile app crashes for some agents. Review collected by and hosted on G2.com.

Intuitive design for front-end and back-end users, good report template builder, quick support response times. Review collected by and hosted on G2.com.

Certain limitations with data and data usage (only 2 variables, incident category and location), difficult to access and share meaningful summaries of information without interpreting and re-display the data in a different format. Difficult to browse reports (the need to mouse over certain prompts, rather than have them displayed be default, is a small irritation). Incident Management (i.e. turning a report into a "file" with actionable tasks) is lacking. Review collected by and hosted on G2.com.

The statistics and the cloud for the report, the fact that the report is redirected to the right department easily. Review collected by and hosted on G2.com.

Sometimes there are a few things on the app that could be better. When you start a report, you have to finish it before starting another one. Review collected by and hosted on G2.com.

The user interface is certainly the thing I like best about TrackTik. There is some flexibility in how I configure Sites and Zones but following the suggestions of the TrackTik trainers worked for us. Review collected by and hosted on G2.com.

Certain things like uploading site and checkpoint data was not so great. I would have loved to be able to upload the full set of fields as opposed to just the name. It forced me to have to go in and edit each record individually. Review collected by and hosted on G2.com.

I enjoy using Track Tik for it's ability to be customized to you needs. You can add modules based on your Business. Review collected by and hosted on G2.com.

I dislike that it was bought by Track force one of the worst systems I have used. Review collected by and hosted on G2.com.