# TrackTik Reviews **Vendor:** Trackforce **Category:** [Physical Security Software](https://www.g2.com/categories/physical-security) **Average Rating:** 4.3/5.0 **Total Reviews:** 61 ## About TrackTik TrackTik is an integrated security workforce management solution that seamlessly connects field operations with back-office management. The platform automates manual tasks, provides real-time worker tracking, and delivers actionable data insights to reduce costs and boost operational efficiency. With streamlined workflows and comprehensive reporting capabilities, TrackTik enhances productivity, improving job satisfaction and employee retention across frontline operations. ## TrackTik Pros & Cons **What users like:** - Users find TrackTik's **user-friendly interface** exceptional, greatly simplifying complex tasks and enhancing overall productivity. (11 reviews) - Users commend TrackTik for its **efficiency in operations and mobile management** , enhancing their daily security management tasks. (7 reviews) - Users appreciate the **centralized platform** of TrackTik, facilitating seamless business management and enhanced visibility for operations. (7 reviews) - Users find TrackTik's **Scheduling** feature effective for managing officer hours, enhancing overall operational efficiency. (6 reviews) - Users appreciate the **comprehensive tracking features** of TrackTik, enhancing efficiency in scheduling, reporting, and monitoring officer activities. (5 reviews) - Customizability (3 reviews) - Customization (3 reviews) - Helpful (3 reviews) - Time Tracking (3 reviews) - Attendance Tracking (2 reviews) **What users dislike:** - Users find TrackTik's **complexity and steep learning curve** challenging, especially for new users or mobile optimization. (7 reviews) - Users express frustration with TrackTik's **poor customer support** , citing slow response times and lack of effective communication. (3 reviews) - Users find **poor reporting** in TrackTik hinders flexibility, with cumbersome setup and lack of essential summaries. (3 reviews) - Users find **admin limitations** challenging, noting difficulties with permissions and unclear reporting processes. (2 reviews) - Users find the **difficult setup** of TrackTik frustrating, as it demands significant time and effort for initial configuration. (2 reviews) - Integration Issues (2 reviews) - Performance Issues (2 reviews) - Users report **app instability** , with frequent crashes affecting agents' ability to use TrackTik effectively. (1 reviews) - Communication Issues (1 reviews) - Difficult Learning (1 reviews) ## TrackTik Reviews ### 1. Guard Management Software without support and constantly increasing price **Rating:** 0.0/5.0 stars **Reviewed by:** Andrew K. | IT and Client Services Manager, Security and Investigations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about TrackTik?** Runsheets are the only reason we continue with TrackTik **What do you dislike about TrackTik?** The company ignores customer feedback, raises prices like crazy, and FORCES you into a term contract with no month-to-month option. Tracktik has doubled in price over the last five years, and it’s becoming too expensive. On top of that, their customer service isn’t helpful, and the billing is a nightmare. They’ve accidentally taken too much money numerous times. **Recommendations to others considering TrackTik:** Make sure you go through the training so you get everything you can out of it. **What problems is TrackTik solving and how is that benefiting you?** They create more problems than they solve. We just got a 30% increase (about $450 per month) with no change to our plan. They raised the prices, and they also don’t give much notice for increases—we had about four weeks to either sign their new contract or find a new provider. On top of that, administrators still can’t properly access TrackTik in a web browser. Yes, it loads, but it isn’t usable. We’re a 24/7 business, and having access to TrackTik shouldn’t mean I need to keep my laptop available 24/7. ### 2. User-Friendly with Easy Setup, But Needs Report Reassignment **Rating:** 5.0/5.0 stars **Reviewed by:** Mac V. **Reviewed Date:** November 11, 2025 **What do you like best about TrackTik?** I find TrackTik incredibly user-friendly, which makes performing complex back-office management tasks such as scheduling, invoicing, and report management much easier. Its intuitive design ensures that I can navigate through its features effortlessly, enhancing my overall experience and productivity. The ease of use is a standout feature for me, as it minimizes the learning curve and allows my team to quickly become proficient in utilizing its capabilities. The initial setup was fairly easy, which was encouraging, even though it required a lot of manual data entry. My positive experience with TrackTik is strong enough that I would definitely recommend it to a friend or colleague, as reflected in my perfect recommendation score of 10. **What do you dislike about TrackTik?** I find it problematic that reports, once created, cannot be reassigned to a different account. This restriction complicates managing report assignments flexibly. Additionally, the initial setup required a lot of manual data entry, which was cumbersome and time-consuming. **What problems is TrackTik solving and how is that benefiting you?** I use TrackTik for back office management, solving scheduling, invoicing, and report management issues. It's user-friendly and easy to use, though reassigning reports once created is a challenge. ### 3. Centralized Efficiency with Room for Service Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** James M. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about TrackTik?** I have been using TrackTik for 5 years, and I truly appreciate its centralized platform, which allows me to input all the necessary information to run my business seamlessly. Once TrackTik was implemented and our team was trained, I found the ease of use to be particularly beneficial. I also enjoy the visibility it provides for billing, payroll, and overtime, which are crucial elements in managing our operations effectively. This level of integration and functionality makes TrackTik stand out as a comprehensive solution for scheduling, reporting, payroll, and invoicing needs. **What do you dislike about TrackTik?** Customer service is an area where I find TrackTik lacking. There are issues with slow support ticket response times, which can be frustrating when swift assistance is needed. Additionally, there needs to be more consistency in terms of account managers. This inconsistency can lead to communication gaps and hinder efficient problem-solving and account management. **What problems is TrackTik solving and how is that benefiting you?** I use TrackTik as a centralized platform for scheduling, reporting, payroll, and invoicing, simplifying my business operations. It's easy to use once implemented, enhancing billing, payroll, and overtime visibility. ### 4. BEST GUARD TRACKING SOFTWARE AROUND **Rating:** 5.0/5.0 stars **Reviewed by:** Richard C. | Director Of Security, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about TrackTik?** New AI features has been added to the software **What do you dislike about TrackTik?** Picture quality on the reports need to be clears to view after submitting **What problems is TrackTik solving and how is that benefiting you?** INCIDENT REPORTING ### 5. HR **Rating:** 5.0/5.0 stars **Reviewed by:** Gina N. | Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about TrackTik?** TrackTik is helpful for both payroll processes and HR tasks. **What do you dislike about TrackTik?** I like all that Tracktik provided, I did not see anything that I dislike at this point. **What problems is TrackTik solving and how is that benefiting you?** Track down the guards who were terminated and print their pay stubs. ### 6. BEWARE OF "AUTO RENEW" **Rating:** 0.5/5.0 stars **Reviewed by:** Michelle P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about TrackTik?** Scheduling and reporting are good and being able to allow client access is good. **What do you dislike about TrackTik?** BE AWARE of "auto renew" Tracktik do not contact you to let you know that your contract is ending and it is on auto renew on all contracts. The price inflates by 7% and you're tied in to another contract for the same period as your last period. so if you're on a 1 year period you are then tied to another year. Tracktiks answer to this is "TOUGH" even though the terms by government definition are "unfair terms" There are many features that do not work, and if you bring it to their attention they just dismiss it. Nothing gets fixed. Customer service - what customer service! You are just a number to them and they actually don't care about you or your business. You can submit an enquiry but don't expect a reply. their excuse for this is that they're having changes internally regarding who deals with what. Sounds like a them problem to be honest and not a valid excuse for getting no support. **What problems is TrackTik solving and how is that benefiting you?** scheduling ### 7. All In One Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin K. | Business Development/Client Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2024 **What do you like best about TrackTik?** I have been in the security operations field off and on for the last 5 years, both companies i worked for used TrackTik to make sure patrols were done to clients liking and the auto generated and sent reports to clients every day makes Tracktik one of the easiest to use platform with great excellent support and. We were able to integrate seamlessly within our operations for a daily use case. **What do you dislike about TrackTik?** Sometimes the mobile app crashes for some agents. **What problems is TrackTik solving and how is that benefiting you?** Ensuring guard tours are completely done with NFC tags to make sure client and our business has full visibility to the patrols. ### 8. Reliable Security Team Management software with solid incident reporting capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Jake Y. | Senior Manager, Security and Risk Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about TrackTik?** Intuitive design for front-end and back-end users, good report template builder, quick support response times. **What do you dislike about TrackTik?** Certain limitations with data and data usage (only 2 variables, incident category and location), difficult to access and share meaningful summaries of information without interpreting and re-display the data in a different format. Difficult to browse reports (the need to mouse over certain prompts, rather than have them displayed be default, is a small irritation). Incident Management (i.e. turning a report into a "file" with actionable tasks) is lacking. **What problems is TrackTik solving and how is that benefiting you?** Incident documentation and record keeping + security employee management (patrols, checkpoints). ### 9. User-Friendly for the Security Department **Rating:** 5.0/5.0 stars **Reviewed by:** Maxime M. | Technical Site Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2024 **What do you like best about TrackTik?** The statistics and the cloud for the report, the fact that the report is redirected to the right department easily. **What do you dislike about TrackTik?** Sometimes there are a few things on the app that could be better. When you start a report, you have to finish it before starting another one. **What problems is TrackTik solving and how is that benefiting you?** The easy statistical results and the way to find old reports easily. ### 10. TrackTik configuration is flexible in some areas and not in others. **Rating:** 4.0/5.0 stars **Reviewed by:** Elie T. | IT Systems Officer, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about TrackTik?** The user interface is certainly the thing I like best about TrackTik. There is some flexibility in how I configure Sites and Zones but following the suggestions of the TrackTik trainers worked for us. **What do you dislike about TrackTik?** Certain things like uploading site and checkpoint data was not so great. I would have loved to be able to upload the full set of fields as opposed to just the name. It forced me to have to go in and edit each record individually. **What problems is TrackTik solving and how is that benefiting you?** TrackTik solves the problem of us having to use a paper form to report incidents and summarize our rounds ### 11. Best I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse S. | Director of Field Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about TrackTik?** I enjoy using Track Tik for it's ability to be customized to you needs. You can add modules based on your Business. **What do you dislike about TrackTik?** I dislike that it was bought by Track force one of the worst systems I have used. **What problems is TrackTik solving and how is that benefiting you?** TrackTik due to it ease of use has alleviated the need for heavy training sessions. ### 12. Complete **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about TrackTik?** It's great to have an all in one solution to my scheduling and reporting needs. Hoping to use more features of the software over time to serves broader company needs. **What do you dislike about TrackTik?** It's not necessarily the best at any one category that we use it for (scheduling and reporting) however it is a great option for a fully integrated system. **What problems is TrackTik solving and how is that benefiting you?** We needed a platform that primarily would integrate our scheduling, timekeeping, and reporting processes. Tracktik does this, and in addition allows us valuable tracking features to ensure accountability. ### 13. a unified way to establish security control and command **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher C. | Security Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about TrackTik?** I like the ability to manage multiple sites at once and see real time reporting. **What do you dislike about TrackTik?** I think the back bone can be a little convoluted **What problems is TrackTik solving and how is that benefiting you?** It solves the ability to see what employees are doing and measure quality of work. ### 14. Easy Software to use **Rating:** 5.0/5.0 stars **Reviewed by:** jesus m. | Safety Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about TrackTik?** Able to place it to use with ease. The assitance was very helpful **What do you dislike about TrackTik?** I did not find any issues with the application. **What problems is TrackTik solving and how is that benefiting you?** There were no issues we could get help with ### 15. I always recommend TrackTik **Rating:** 5.0/5.0 stars **Reviewed by:** Sean A. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about TrackTik?** Scheduling, reports, and alerts making it easier for clients and those with oversite of scheduling. **What do you dislike about TrackTik?** DataLab should not an additional cost for customers to build custom coding **What problems is TrackTik solving and how is that benefiting you?** Scheduling, automated reports, billing. ### 16. The TrackTik system is easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about TrackTik?** Ease of Use and Customer Support. Number of Geatures **What do you dislike about TrackTik?** Intergreation with payroll services is limited. **What problems is TrackTik solving and how is that benefiting you?** Documentation of Time Keeping and reporting. ### 17. Comprehensive Product to Monitor Security Officers in the Field **Rating:** 5.0/5.0 stars **Reviewed by:** Karen C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about TrackTik?** Reliable Comprehensive monitoring of officers in the field Client portal access Ability to view officers tracks Customisable reports for clients **What do you dislike about TrackTik?** Very difficult to be able extract information in comprehensive report formats. The information is captured there within the software, but requires multiple reports with difficulty to extract information. Reports are customisable for clients but very limited for administrators Expensive There is a delay in support being in Australia. Because our setup is unique there can be issues with support staff not being aware of our requirements. However, most iof our support has been outstanding. Time pickers! **What problems is TrackTik solving and how is that benefiting you?** Comprehensive tracking of officers in the field Incident reporting The client portal has reduced our needs and requirements for frequent client meetings and interactions. The client is able to obtain all of their information within the portal and they save time by not needing to contact us for individual questions. Client meeting focus has moved from discussing individual incidents and more about building relationships. ### 18. TrackTik is helpful in so many areas! **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about TrackTik?** TrackTik helps find information for different Officers, including phone numbers, addresses, skills and qualifications, schedules, and more. I use them all day, every day, for so many other things, but I use them the most for the actual clock in and outs and verifying officer hours, breaks, and meals. **What do you dislike about TrackTik?** I am relatively new to this job, so I have not encountered any obstacles or downsides to TrackTik yet. I would say the only weird thing is that when I am assigning employees for a meeting for 30-day reviews, I have to refresh the screen and start the main screen for their name to show up under employees for final designation; not a big deal, though, adds one or two more steps. **What problems is TrackTik solving and how is that benefiting you?** Schedules, meetings, hours, employee information, qualifications, employee picture, rest/meal breaks, client information, billing, invoicing, terminated employees, etc ### 19. Game Changer **Rating:** 4.5/5.0 stars **Reviewed by:** Clayton L. | Vice President Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about TrackTik?** It's in one system that is very easy to navigate; it allows you to do multiple functions within one system. The time and attendance module makes it easy to track payroll and billing under the same system. With the guard tour module managers are able to know exactly what there people are doing. **What do you dislike about TrackTik?** It is very poorly optimized for mobile applications when using the system with administrator permissions, it would be great if this was corrected by optimizing for use on a mobile device. **What problems is TrackTik solving and how is that benefiting you?** Time and Attendance allow us to track payroll and billing accurately. It also allows us to keep track of our employees and notify our clients about what is happening on their shifts. ### 20. TrackTik Software for Scheduling and Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about TrackTik?** TrackTik makes it easy for us to track our employee's activity on a site to ensure that everyone remains accountable for their shift times and responsibilities. TrackTik also makes it easy to fill out documentation (shift logs, incident reports, etc.) all from within the app to make reporting to upper management quick and seamless no matter where we are deployed geographically. This is a huge win for us as we have been able to cut back on our use of print/paper and can now rely almost exclusively on digital files. **What do you dislike about TrackTik?** TrackTik is a very sophisticated software that comes with a steep learning curve. Because the software has so many functionalities, it can meet a wide variety of needs, but it doesn't come easy to those who are not already competent with computer software/apps. **What problems is TrackTik solving and how is that benefiting you?** Tracktik has streamlined our reporting process, allowing us to eliminate paper/print products almost completely. It also allows us to keep better track of our employees' productivity/accountability while on duty. ### 21. Track Tik is more of a partner than a vendor **Rating:** 4.5/5.0 stars **Reviewed by:** brian h. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about TrackTik?** We have been with Trak Tik for a long time and built a great working relationship. The support and creativity are always there when you need them, and the systems' ability is constantly evolving. **What do you dislike about TrackTik?** It can be technical for some end users when building customized reports in data labs. They do have good support and solutions for those who need it, which is helpful. **What problems is TrackTik solving and how is that benefiting you?** Trak Tik does a fantastic job of producing accountability for your clients. Visitor management is also invaluable when providing access control to residential or industrial clients. ### 22. TrackTik is user friendly and has great customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Kimberly A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about TrackTik?** I enjoy how user-friendly it is. The interface is easy to work with and makes sense. It has great workflows, and you can get to anywhere you need from your dashboard. **What do you dislike about TrackTik?** I have not come across anything that I do not like about TrackTik. I wish there were more platforms that would be as efficient and easy to use. I have also never run into any issues with getting the help I need which is a major plus! **What problems is TrackTik solving and how is that benefiting you?** Operations, Scheduling, Reporting ### 23. Flexible and Scalable Solution Suite **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about TrackTik?** TrackTik is a full-service, end-to-end, integrated, multi-platform, security operations management suite. The product is flexible, scalable and affordable. It gives Guards, Field/Account Management, Home Office Management and Client Portal access features that are second to none. The product is powerful at the onset and the Development teams are always ready to improve the product to fit more markets and offer more features. Support is excellent! **What do you dislike about TrackTik?** There isn't anything that I don't like about TtackTik. As an early adopter, I've witnessed the remarkable development from what was already a great company to something that appears more resource-rich to the point that there are more features and capabilities in the software than I have time to take advantage of. **What problems is TrackTik solving and how is that benefiting you?** The checkpoints help us monitor the movements of our staff while providing documentation of what area was toured and when. We also utilize TrackTik to document incidents. ### 24. Very Disappointed, I have been charged for two different plans for two mounts that I never received. **Rating:** 1.0/5.0 stars **Reviewed by:** John S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about TrackTik?** I like the Scheduling and the Invoicing; It would be nice if I could get it to sync with my Quickbooks. **What do you dislike about TrackTik?** I have been charged for two different plans for two mounts that I never received and overcharged for additional licenses that I never used. I complained to billing, but no one ever contacted me; it's been three weeks now and the only thing I received was this review. **What problems is TrackTik solving and how is that benefiting you?** None, I cant get them to call me in order to solve my issues. ### 25. Great Employee Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kenny M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about TrackTik?** An effective, robust tour management system. That captures the necessary operational data that supports the security operations efforts. **What do you dislike about TrackTik?** The system doesn't capture a summary for shift tour activity. **What problems is TrackTik solving and how is that benefiting you?** The system is great for monitoring officers patrol activity and identifying hotspots within the area of operations. ### 26. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Joel L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about TrackTik?** Clients love how they can account for our employers being on site by geo fencing, pictures and pre filled incident reports. Great service and quality! **What do you dislike about TrackTik?** So far don't see anything we dislike at this time **What problems is TrackTik solving and how is that benefiting you?** Accountability and professional reports to the client ### 27. TrackTik Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan C. | Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about TrackTik?** The different optimizations, and customizations that we can use to make it unique to client's needs **What do you dislike about TrackTik?** When creating user permissions, it's unclear what selecting or unselecting an item will do. **What problems is TrackTik solving and how is that benefiting you?** Accountability, and being able to document incidents in real time. ### 28. Best Security Reporting Software **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about TrackTik?** Analytics reports, Customizable reports, Ease of scheduling GPS tracking Ability to distribute all reports electronically with ease. **What do you dislike about TrackTik?** Nothing, everything ties together nicely **What problems is TrackTik solving and how is that benefiting you?** Paperless reports. Tracking overtime Billing and invoicing built in ### 29. Track Tiks Product Review 2023 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about TrackTik?** I like the analytics and how it can be customized. It gives us the opportunity to create excellent reports. **What do you dislike about TrackTik?** We would like have the most up to date software available and all features. We need a CAD system in Track Tiks. **What problems is TrackTik solving and how is that benefiting you?** We are in healthcare and we use the software to help protect us from liabilities through documenting all events with digital media when necessary. ### 30. Solid performer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about TrackTik?** Scheduling tool is solid. Mobile management is very effective. Route optimization is a good feature. Some weaknesses on overtime management. **What do you dislike about TrackTik?** - Permissions are difficult to apply. - Too many back-door way to get around clearnaces - Could be streamlined on some reporting **What problems is TrackTik solving and how is that benefiting you?** Live reporting on clock-in. This is a boon. ### 31. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about TrackTik?** Follow up by staff and ease of use of their platform **What do you dislike about TrackTik?** That it does not integrate with Quickbooks seemlessly **What problems is TrackTik solving and how is that benefiting you?** Employee time tracking and location tracking. Keeps employees responsible and accountable for their positions especially off site where management is not always present ### 32. Easy to use and versatile. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2023 **What do you like best about TrackTik?** Versatility. Many functions and capabilities to fit a wide variety of applications. **What do you dislike about TrackTik?** Point of contact changes often. Sometimes difficult to receive tech support. **What problems is TrackTik solving and how is that benefiting you?** Accountability. Ensuring tasks are completed. ### 33. I would have been a client sooner! **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2021 **What do you like best about TrackTik?** TrackTik has all the functions that a security company needs to get started or increase efficiency in their operarations. TrackTik Mobile allows you to manage guards, patrols, and tours. TrackTik's back-office functions help with scheduling, billing, and payroll. I started off using TrackTik Mobile, but if I had known about the Back Office Suite, I would have done that a long time ago. I was able to consolidate a lot of functions and software by using TrackTik. **What do you dislike about TrackTik?** Some settings and features can be hard to find or figure out on your own. But, for the most part, it's intuitive. **What problems is TrackTik solving and how is that benefiting you?** I was able to consolidate a lot of functions using TrackTik's software. I had different software for scheduling that would not calculate OT, DOT, Holiday pays. The time-card verification in the previous software I used was also inefficient and time-consuming. With the billing and payroll function, I have cut down on billing and payroll data entry from 4-6 hours to about 30 minutes. ### 34. Additional Accolades! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about TrackTik?** I love using TrackTik and most especially enjoy working with the team members on solving my issues. **What do you dislike about TrackTik?** I would normally say I dislike the time zone difference, but I've never found an issue with contacting a member of the TrackTik team. **Recommendations to others considering TrackTik:** Definitely contact a team member from TrackTik. You will not regret it! They have been such an incredible resource for our company. **What problems is TrackTik solving and how is that benefiting you?** We are solving a lot of end-user errors. On top of all of the features and benefits that the TrackTik program has to offer, I have realized we have a partner with TrackTik as well. They are always so eager to help us solve our issues! ### 35. Great system! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen P. | Stationary Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about TrackTik?** TrackTik is 100% designed with Security Companies in mind. The scheduling portion is intuitive and meets or exceeds our needs on many levels. The guard tour app is easy to use and offers a wide variety of customizations that give us the flexibility to tailor our services for specific customers. TrackTik's trainers (we worked closely with Jose Ceppi) and tech support and knowledgeable about their product, our industry, and the various laws and regulations that can make our job difficult. **What do you dislike about TrackTik?** At times, the website can be a little glitchy but IT has been quick to respond and fix any issues. I wish there was a built-in/native parking program in TrackTik and that all the features TrackTik offers were available to all customers with paywalls. Some features, such as New Task Dispatch, would benefit from customization options on our end. **What problems is TrackTik solving and how is that benefiting you?** Scheduling, timekeeping, CRM, employee profiles (i.e. phone numbers, emails, certifications), and guard reporting. ### 36. 100% worth it! **Rating:** 5.0/5.0 stars **Reviewed by:** Office P. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about TrackTik?** My operations manager loves the scheduling feature. My boss loves that we can prove to our customers where our Officers were at a specific point in time. I love the payroll help. Anytime I have a question, I can call or email, and they answer or respond in a timely manner. **What do you dislike about TrackTik?** My biggest pet peeve is with scheduling. If someone clocks in outside an allowed time frame, the time punches appear in "unplanned shifts". I then have to go to the live schedule, find where said person's scheduled shift was, open the shift, click do not bill, do not pay, save (which closes the window), find the shift and open it again, unassign the employee from the shift, save again. Go to unplanned shifts, and if I am lucky, there will now be a button that says "Create Shift". The main website is not mobile friendly - so if changes need to be made you need a laptop or computer, because you will not be able to physically access what you need on a phone or tablet screen. **Recommendations to others considering TrackTik:** Let them help you with setup; unless you have 1-3 other people you trust at work to help you set up. It took so long because I was the only one entering ALL the information of our clients, and setting up routes etc... Pay the extra money, send the info to TrackTik and let them do it. **What problems is TrackTik solving and how is that benefiting you?** TrackTik saves us so much time when it comes to scheduling and changing schedules. Our customers love that they receive Incident Reports within 24 hours, instead of waiting until the end of the month for someone to type them and email them out. We also get notifications when it is about time for our employees to renew driver's licenses and security licenses and whatever else we want to put in there that would have an expiration date. ### 37. All-encompassing application that makes it easy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about TrackTik?** I like that there is the ability to write reports through the application as well as the layout of these reports when downloaded **What do you dislike about TrackTik?** There are a few integrations that would be extremely useful that they do not have in the works. This includes even just a simple notification sent to management via email when a staff member picks up a shift in open shifts. **Recommendations to others considering TrackTik:** Keep in mind this is not a user friendly application and will need a lot of time to implement and train staff on **What problems is TrackTik solving and how is that benefiting you?** We have been saving money with Tracktik as we don't need to have three applications with a monthly fee , all three things can be done through Tracktik. It is beneficial to have digital reports that we can access, live at our finger tips ### 38. Trackforce makes yard touring easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about TrackTik?** I like how simple it is to create a yard tour And keep track of all reporting done on the yard. **What do you dislike about TrackTik?** I can't think of anything I dislike about the program **Recommendations to others considering TrackTik:** Play around with it and it's easy to use **What problems is TrackTik solving and how is that benefiting you?** I am able to keep track of my employees while I am not at the site while they are doing tours. ### 39. TrackTik is an excellent tool for security professionals! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan B. O. | Physical Security Consultant , Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about TrackTik?** We are very impressed with TrackTik's ability to be customized to fit our needs at each client location. **What do you dislike about TrackTik?** So far, we haven't found anything that we dislike. **What problems is TrackTik solving and how is that benefiting you?** Some of the greatest benefits realized have come from the analytics and reporting features. ### 40. Best in the Business **Rating:** 5.0/5.0 stars **Reviewed by:** Justin F. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about TrackTik?** I like the constantly evolving features and the ever-expanding ecosystem surrounding the base product. **What do you dislike about TrackTik?** There are not many dislikes, because they are constantly improving their product. **Recommendations to others considering TrackTik:** Consider the constant evolution of their platform compared to the staleness of their competitors. **What problems is TrackTik solving and how is that benefiting you?** TrackTik helps consolidate all of our scheduling, reporting, and billing processes into one place. ### 41. Very efficient tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about TrackTik?** Facility to create reports, dispatching tasks, emergency information files per site. Panic button and GPS fonction **What do you dislike about TrackTik?** Everything is an add-on ($$$), so many users do not full benefits of this application because it becomes too expensive. In the security industry, our department is always the last one to receive a budget and is the first to be cut. **What problems is TrackTik solving and how is that benefiting you?** Save paper, being able to read the agent's reports. Having all the report's information in one place +pictures ### 42. TrackTik has been such an amazing upgrade for our company! **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey W. | CEO/Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about TrackTik?** The fact that everything is bundled into one program makes operations so much easier. **What do you dislike about TrackTik?** There are alot of issues with officers being able to clock in. We have manually clock them in before they can do reports. **What problems is TrackTik solving and how is that benefiting you?** Being able to utilize a clock in feature and tracking feature together has allowed my supervisors to keep track of officers alot easier than our prior programs. ### 43. i am a reseller and believe this product is the future and precedes any other product of its kind **Rating:** 5.0/5.0 stars **Reviewed by:** Leon H. | Technical sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about TrackTik?** the holistic and simplistic solution it offers **What do you dislike about TrackTik?** i wish this product had more to offer, but I'm being picky **What problems is TrackTik solving and how is that benefiting you?** Warehousing. visitor management incident management staff shifting ### 44. Chases Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about TrackTik?** Very User friendly and easy to use for beginners **What do you dislike about TrackTik?** Using the app on Iphone is very different from Android. Prefer anrdioid **Recommendations to others considering TrackTik:** Use it on Android. Much more user friendly than Iphone App **What problems is TrackTik solving and how is that benefiting you?** Being able to assure quality and performace with our Security guards ### 45. I am the current Administrator for our Tracktik team/platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about TrackTik?** The scheduling feature and overall reporting system **What do you dislike about TrackTik?** It's inability to successfully integrate CCTV **What problems is TrackTik solving and how is that benefiting you?** Asset protection and risk reduction ### 46. Outdated **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about TrackTik?** I like how you can brake it down into regions **What do you dislike about TrackTik?** How slow & outdated the system is and not easy to load **Recommendations to others considering TrackTik:** Find something more up to date **What problems is TrackTik solving and how is that benefiting you?** We solve the issue of tracking door etc & for scheduling purposes ### 47. The efficiency of Tracktik on our security operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about TrackTik?** The ability to efficiently manage our team in multiple locations, the structured reporting, and clients real-time access to various locations reports. Also, the scheduling system, flexibility and ease of usage. **What do you dislike about TrackTik?** The inability of tracktik to perfect the CCTV integration module. **What problems is TrackTik solving and how is that benefiting you?** 1. Reduction of incidence in various sites 2. Professional site management 3. Easy retrieval of various sites reports ### 48. Very powerful and easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Cliff S. | CIO/Data Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2021 **What do you like best about TrackTik?** I like the drag and drop cabability along with ability to override manually. **What do you dislike about TrackTik?** Documentation could be better. More examples please **What problems is TrackTik solving and how is that benefiting you?** Am able to extract, transform data from SQL Server operational database (in AWS) into a newly designed Enterprise Data Warehouse. ### 49. Great platform, automation with increased efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about TrackTik?** Automation, the general layout of the platform it's so great and easy to navigate. **What do you dislike about TrackTik?** If it had automated on boarding for new employees would have been great **Recommendations to others considering TrackTik:** Great tool must give it a go **What problems is TrackTik solving and how is that benefiting you?** Transparency, accountability and effectiveness. ### 50. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about TrackTik?** Good report when our guard having tour onsite **What do you dislike about TrackTik?** It's very good tour software, so I like it **Recommendations to others considering TrackTik:** Yes **What problems is TrackTik solving and how is that benefiting you?** Know real time security issuse when our guard go to tour ## TrackTik Discussions - [How TrackTik works?](https://www.g2.com/discussions/how-tracktik-works) - 1 comment - [View TrackTik pricing details and edition comparison](https://www.g2.com/products/trackforce-valiant-tracktik/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+19%3A58%3A10+-0500&secure%5Bsession_id%5D=a10828ec-8557-4e3f-a48c-15f9ef614bb2&secure%5Btoken%5D=695dfa49471f39906132ba63556c47b08e274fa427fe6cb4953d20cabcb6e7f3&format=llm_user) ## Top TrackTik Alternatives - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (604 reviews) - [FacilityOS](https://www.g2.com/products/facilityos/reviews) - 4.7/5.0 (260 reviews) - [Resolver](https://www.g2.com/products/resolver/reviews) - 4.3/5.0 (178 reviews)