TouchBistro Restaurant POS Pros and Cons

TouchBistro Restaurant POS Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users often face connectivity issues with TouchBistro, leading to lost orders and inconsistent menu categorization. (1 mentions)

Users report poor inventory management, with lost orders and incorrect menu categorizations affecting their operations significantly. (1 mentions)

Users experience lack of tracking, leading to lost orders and miscategorized menu items, impacting service quality. (1 mentions)

Users report menu categorization issues in TouchBistro, leading to confusion and misreported items like steaks as alcohol. (1 mentions)

Users are disappointed with the horrible customer service and frequent issues with order management in TouchBistro POS. (1 mentions)

Users experience poor support access with TouchBistro, facing difficulties in resolving hardware and service-related issues. (1 mentions)

Top Cons or Disadvantages of TouchBistro Restaurant POS

1. Connectivity Issues

Users often face connectivity issues with TouchBistro, leading to lost orders and inconsistent menu categorization.

See 1 mentions

See Related User Reviews

Becky S.

Small-Business (50 or fewer emp.)

0.0/5

"Worst Company EVER"

What do you dislike about TouchBistro Restaurant POS?

Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly st

2. Inventory Management

Users report poor inventory management, with lost orders and incorrect menu categorizations affecting their operations significantly.

See 1 mentions

See Related User Reviews

Becky S.

Small-Business (50 or fewer emp.)

0.0/5

"Worst Company EVER"

What do you dislike about TouchBistro Restaurant POS?

Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly st

3. Lack of Tracking

Users experience lack of tracking, leading to lost orders and miscategorized menu items, impacting service quality.

See 1 mentions

See Related User Reviews

Becky S.

Small-Business (50 or fewer emp.)

0.0/5

"Worst Company EVER"

What do you dislike about TouchBistro Restaurant POS?

Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly st

4. Menu Management

Users report menu categorization issues in TouchBistro, leading to confusion and misreported items like steaks as alcohol.

See 1 mentions

See Related User Reviews

Becky S.

Small-Business (50 or fewer emp.)

0.0/5

"Worst Company EVER"

What do you dislike about TouchBistro Restaurant POS?

Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly st

5. Poor Customer Support

Users are disappointed with the horrible customer service and frequent issues with order management in TouchBistro POS.

See 1 mentions

See Related User Reviews

Becky S.

Small-Business (50 or fewer emp.)

0.0/5

"Worst Company EVER"

What do you dislike about TouchBistro Restaurant POS?

Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly st

6. Poor Support Access

Users experience poor support access with TouchBistro, facing difficulties in resolving hardware and service-related issues.

See 1 mentions

See Related User Reviews

Becky S.

Small-Business (50 or fewer emp.)

0.0/5

"Worst Company EVER"

What do you dislike about TouchBistro Restaurant POS?

Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly st

Top-Rated Alternatives

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David L.

Proprietor

Food & Beverages

Small-Business (50 or fewer emp.)

5/18/2016

"Great iPad POS System "

5/5

What do you like best about TouchBistro Restaurant POS?

Ease of use - touchbistro is easy to use and set up. iPads are the way to go these days. Most everyone is familiar with Apple and how to use it. Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

Menu set up is a little difficult if you have a large menu. Everything is done on there iPad, so it can take some time to set up. Touchbistro will input and set up your menu for a very reasonable amount and get you up and running quickly. Review collected by and hosted on G2.com.

Response from Jackie Prange of TouchBistro

edit

Thanks for the review David, we appreciate any and all customer feedback! Hearing our software was able to help eliminate two of your business’s biggest problems is enough to make us smile from ear to ear! Thanks for choosing TouchBistro, we’re lucky to have you.

Nick O.

Sole Proprietor

Information Technology and Services

Small-Business (50 or fewer emp.)

6/21/2016

"Switching to TouchBistro was our best decision!"

5/5

What do you like best about TouchBistro Restaurant POS?

The easiness of use, intuitiveness and flexibility. Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

The cost of initial investment is a bit high. Review collected by and hosted on G2.com.

Recommendations to others considering TouchBistro Restaurant POS:

For the restaurants/cafes it's a must. Helps to manage the venue, serve clients faster and better and decrease the servers mistakes Review collected by and hosted on G2.com.

What problems is TouchBistro Restaurant POS solving and how is that benefiting you?

It allows us to spend less time on shifts reports, payroll. Also we love the features like splitting items/bills in any possible way and an integration with payment processor. Review collected by and hosted on G2.com.

Response from Jackie Prange of TouchBistro

edit

Hi Nick! Thanks so much for the review, we really appreciate your feedback. It’s great to hear you’ve been able to not only save time with our reporting functionality, but that you also appreciate the ease of use, intuitiveness and flexibility of TouchBistro. Thanks for being such a great customer!

Edward B.

Owner / Operator

Restaurants

Small-Business (50 or fewer emp.)

5/18/2016

"Most versatile and easy to use POS."

5/5

What do you like best about TouchBistro Restaurant POS?

So easy to add new menu items, I can add menu items and modifiers at the drop of a hat. Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

That clocking out its a new shift altogether for cash outs. Does not work well for my staff that are on Splits and carrying over their reports. Review collected by and hosted on G2.com.

Verified User in Entertainment

Small-Business (50 or fewer emp.)

5/17/2016

"Using the POS has transformed our nightly accounting and sales transactions. "

5/5

What do you like best about TouchBistro Restaurant POS?

I am very happy with how simple touchbistro is to set up, learn and use. We are able to look back at our records and see what sells on which nights, compare sales over years and print and email the records to our accountant. Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

The system can get glitchy during the night, causing us to have to log in again and sometimes even turn off the program and start it up again, which can be stressful on a busy night. Review collected by and hosted on G2.com.

Annina H.

Part owner

Hospitality

Small-Business (50 or fewer emp.)

5/25/2016

"User-friendly & easy to train"

5/5

What do you like best about TouchBistro Restaurant POS?

TouchBistro is easy to learn for new staff and manager members.

Logging in from your phone or computer and checking up to date reports is also very helpful Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

Training mode would be nice. Other then that its a wonderful program Review collected by and hosted on G2.com.

Response from Jackie Prange of TouchBistro

edit

Hi Annina! Thanks for reviewing TouchBistro, we love getting feedback from our customers, especially happy ones. Happy to hear you’re enjoying the flexibility and efficiency of TouchBistro! Thanks again.

MATHIAS P.

restaurant owner

Restaurants

Small-Business (50 or fewer emp.)

5/17/2016

"Great service, confort of use and quick customer support"

5/5

What do you like best about TouchBistro Restaurant POS?

Fast and convenient, intuitive, easy use Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

The SEND button needs to be bigger at bottom right just like an ENTER button on keyboard. Review collected by and hosted on G2.com.

Recommendations to others considering TouchBistro Restaurant POS:

Fast and easy. Keep up good work and updates. Maybe include third party delivery merchants like seamless caviar delivery.com for easier track Review collected by and hosted on G2.com.

What problems is TouchBistro Restaurant POS solving and how is that benefiting you?

Keeping track of clock in clock out, tax Infos and any kind of stats Review collected by and hosted on G2.com.

Joshua C.

Co-founder

Wine and Spirits

Small-Business (50 or fewer emp.)

5/17/2016

"User- and backend-friendly"

4/5

What do you like best about TouchBistro Restaurant POS?

TouchBistro has been attested to by all of our staff members as the most user-friendly POS they've used. Obtaining sales date is straightforward. Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

I do wish the Cloud was in full production as I'm not always near an iPad to access reports. I find some of the breakdowns by Section to be odd, like how Cash Registers are their own section rather than included within the section they occupy. Review collected by and hosted on G2.com.

bhavesh p.

Director

Food & Beverages

Small-Business (50 or fewer emp.)

5/17/2016

"Excellent technology "

4.5/5

What do you like best about TouchBistro Restaurant POS?

Very friendly software to use and app in my I pad is really user friendly and customers support is very effective and efficient too Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

After Sometimes I have to restart I ped because printer prints black copy I don't have anything much to say about bad things Review collected by and hosted on G2.com.

Shane A.

Director of Operations

Investment Management

Small-Business (50 or fewer emp.)

5/11/2016

"Great customizable POS!"

5/5

What do you like best about TouchBistro Restaurant POS?

The ability to change the available items on the menu in real time. Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

PayPal integration has a lot to be desired. Review collected by and hosted on G2.com.

Recommendations to others considering TouchBistro Restaurant POS:

Do not use PayPal, as it has a very poor integration and deployment. Touchbistro support has virtually no experience with PayPal and problems take multiple days to solve. Review collected by and hosted on G2.com.

What problems is TouchBistro Restaurant POS solving and how is that benefiting you?

Speed of service. Better customer engagement. Review collected by and hosted on G2.com.

Verified User in Photography

Small-Business (50 or fewer emp.)

5/18/2016

"Great product, ever improving "

4/5

What do you like best about TouchBistro Restaurant POS?

Its easy to use, quick and affordable. I can change stuff on a dime on the admin page. Review collected by and hosted on G2.com.

What do you dislike about TouchBistro Restaurant POS?

communication between the server can be slow at times, I find myself having to restart the app if its been a busy day and i need to adjust something on my admin page. Review collected by and hosted on G2.com.