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TopLeft Reviews & Product Details

TopLeft helps MSPs deliver projects and tickets faster while staying ahead of SLAs. Real-time visibility shows who’s overloaded, what’s stuck, and where to focus next, so managers can act before problems grow and teams keep work moving smoothly. TopLeft integrates directly with ConnectWise, Autotask, and HaloPSA to provide the project and ticket visibility your PSA can't. The Software: Turn disorganized ticket and project lists into clarity. Instantly see every task by workload, progress, client, priority, and due date. Managers balance workloads in seconds, and technicians always know what to tackle next, which leads to faster ticket flow, fewer delays, and happier clients. The Implementation: We don’t just install software; we build lasting change. Our implementation process trains your team to manage work visually, identify bottlenecks early, and fix blockers fast. With practical, role-based coaching, your team builds habits that make workflows predictable and improvements permanent.

Seller

TopLeft

Languages Supported

English

Product Description

A web based dashboard that pulls data from ConnectWise and presents it in a visual format using Kanban concepts.

Overview by

Wim Kerkhoff (Helping Technology CEOs leverage their People and Tools)

Pricing

Pricing provided by TopLeft.

Nimble

Starting at $25.00

1 User Per Month

Expanding

1 User Per Month

View More Pricing Information

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TopLeft Media

Visualize and manage all ticket and project work with drag-and-drop boards.

Keep your team on track, quickly see who's available, eliminate dispatching and unnecessary meetings. Drag & drop cards to quickly reassign work.

Clearly see project statuses, priorities, and timelines, so you always know what projects are on track and what needs your attention.

Forecast engineer availability and schedule work confidently without overloading your team.

View key metrics, stuck work, and team workload in a single real-time snapshot.

Give clients live visibility into their tickets and projects—no emails or meetings required.

TopLeft Reviews (18)

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Ian G.

Project Manager

Mid-Market (51-1000 emp.)

8/8/2024

"Project Management made better"

5/5

What do you like best about TopLeft?

Topleft has allowed me to visualize the project management module from our CRM Connectwise. It has provided Kanban boards where there were none and allowed us to track projects in a more efficient manner. Review collected by and hosted on G2.com.

What do you dislike about TopLeft?

Like any software there are bugs from time to time that cause issues with how we are use to using the software. The upside is that the TopLeft team is very responsive and are very quick to review and resolve issues. Review collected by and hosted on G2.com.

Chase E.

Engineering Manager

Small-Business (50 or fewer emp.)

8/12/2024

"Streamlined Helpdesk Workflow"

5/5

What do you like best about TopLeft?

I have to ability to not only auto-prioritize my Helpdesk Tier I-III, but I can also set boundaries around Connectwise SLAs inside the product so that if they are close to breaching, they get notified. It's opened up options for running my Helpdesk in a very different way, and we've seen marked efficiency and performance increase since implementing. Review collected by and hosted on G2.com.

What do you dislike about TopLeft?

Some features missing which require frequent return to the default Connectwise UI. This is being actively worked on, though, so it's certainly getting better. Review collected by and hosted on G2.com.

Kevin T.

Engineering Manager

Small-Business (50 or fewer emp.)

8/16/2024

"Allows us to get work done."

4.5/5

What do you like best about TopLeft?

Getting to SEE the work and move it through our process. Review collected by and hosted on G2.com.

What do you dislike about TopLeft?

Having it be really customizable is both a bennifet and deterant. If we didn't get the onboarding with TopLeft we would have been a little lost. Review collected by and hosted on G2.com.

Andrew G.

Field Team Lead

Information Technology and Services

Small-Business (50 or fewer emp.)

8/8/2024

"Exceptional tool to lift priorities out of the noise of busy work, and focus productivity."

5/5

What do you like best about TopLeft?

Very easy to use and very intuitive. It revolutionized our team huddles and task prioritization. Review collected by and hosted on G2.com.

What do you dislike about TopLeft?

I wish it could support additional platforms. Also a search feature would be helpful. Review collected by and hosted on G2.com.

Jeff R.

Director of IT

Small-Business (50 or fewer emp.)

8/8/2024

"Great visualization tool for ConnectWise Manage!"

5/5

What do you like best about TopLeft?

TopLeft has been a wonderful visualization tool for our non-technical or managerial staff. Rather than looking at long lists of projects and tasks, they are able to see color-coded and simple views of where a project is! Review collected by and hosted on G2.com.

What do you dislike about TopLeft?

Expensively licensed in a per-user model. If a technician/engineer is not licensed within TopLeft, you do not see any of their tasks that have been assigned to them. It gets spendy quick. Review collected by and hosted on G2.com.

Steve T.

CEO and Founder

Small-Business (50 or fewer emp.)

8/4/2023

"Advanced visual views of your WIP, to better prioritize and manage work from your ticketing system."

5/5

What do you like best about TopLeft?

Love the ability to simplify the need to prioritize around priority, ticket age, type and other areas in one view, without consulting multiple dashboards/widgets. Review collected by and hosted on G2.com.

What do you dislike about TopLeft?

Currently, the system only allows us to see 1 type of activities with Autotask, tickets or projects. While that works today, we were hoping to use the tool to complement the lack of manageability of AT project management system, too. Review collected by and hosted on G2.com.

What problems is TopLeft solving and how is that benefiting you?

We deployed Autotask in 2007 and have a long history with the tool. The vendor has added widgets and capabilities over the years, but we still struggle easily seeing the nooks and crannies of tickets across the multiple views. This was we can customize views with multiple factors, instead of having to compare multiple widgets. We've been able to better ensure we are leveling production and focusing on flow left to right. We cleared out a 1,000 hours backlog in a few months. Review collected by and hosted on G2.com.

Daniel H.

AVP Service

Small-Business (50 or fewer emp.)

8/4/2023

"Excellent service management tool"

5/5

What do you like best about TopLeft?

TopLeft allows us to visualize our team's workload and allows our service coordinator to control the flow of work to each tech which has dramatically improved our ticket flow and lowered our backlog to on average less than 8 hours. We could not accomplish the level of work we're accomplishing without it. Review collected by and hosted on G2.com.

What do you dislike about TopLeft?

The thing I like least about TopLeft is respositioning tickets, if the queue is longer than your browser window it's awkward to arrange them other than pushing them to the top. I'd like to see the option of moving a ticket to a specific spot in the queue A "Send to Position" option where you can specify a position number. Review collected by and hosted on G2.com.

What problems is TopLeft solving and how is that benefiting you?

TopLeft is allowing us to see our service bottlenecks, and control the flow of work. This allows us to efficiently assign out tasks to technicians and reassign if things start to back up in a tech's queue. This allows us to continually respond to client requests and prevent tickets from being lost or going stale. Review collected by and hosted on G2.com.

Judi B.

Small-Business (50 or fewer emp.)

8/7/2023

"Visibility is key to success"

5/5

What do you like best about TopLeft?

I love being able to visualize my team's workload with a quick glance, plus the color coding on a card informs us when we are nearing a SLA or action is needed. Review collected by and hosted on G2.com.

What do you dislike about TopLeft?

Noting to dislike, it provides me with the information needed. Review collected by and hosted on G2.com.

Steve P.

Small-Business (50 or fewer emp.)

8/5/2023

"Visual is a must"

5/5

What do you like best about TopLeft?

The colour coding and thresholds allows our team to zero in on what's important or getting overdue, and take action before things get out of SLAs.

We couldn't find another product that integrates as well as Topleft into ConnectWise. Review collected by and hosted on G2.com.

What do you dislike about TopLeft?

The product does what it promises and more.

The more is not useful to everyone, so additional module pricing is welcomed. Review collected by and hosted on G2.com.

Erin P.

Small-Business (50 or fewer emp.)

8/4/2023

"Easy to use, and updated often!"

5/5

What do you like best about TopLeft?

Easy to use and understand, and the customer service is top-notch. Review collected by and hosted on G2.com.

What do you dislike about TopLeft?

This app is always being updated with new features added. I have no complaints. Review collected by and hosted on G2.com.