Tillo Reviews & Product Details

For me, the best part is being able to the different teams directly. It makes things much smoother when it comes to fixing issues, working on improvements, or spotting new sales opportunities. Our account manager, Hannah Dickens, has been brilliant over the years. She genuinely goes the extra mile and has been a huge help in growing our products.

But honestly, the thing that stands out most is that they’re really nice people to work with! They’re open to feedback, keen to keep improving, and their business values really matter to us at TopCashback. Review collected by and hosted on G2.com.

Like any business, there are always things that can be improved, but would I call them downsides? Probably not.

The areas I’d like to see developed (Mainly around self-service on rate changes, banners, etc. for Storefront) are already in the making, so it’s just part of my whishlist. Review collected by and hosted on G2.com.

There's a pretty stellar catalog of UK retailers working in partnership with Tillo. We always feel like they support our goals for innovating financial processes, and introducing members of the gift card industry to (our) new tech that could contribute to unlocking vital revenue for them.

As an 'open banking' institution, it's always great to see stakeholders at major UK retailers assimilate with our capabilities to improve their relationship with customers, and Tillo forms a key part of making this change.

Their associated tech is straight forward enough to use daily, and integrate with in the first instance.

Special S/O to Paddy who's been a great addition to the team and always goes above and beyond to improve relations. Review collected by and hosted on G2.com.

We could strive for a more collaborative approach to any customer support issues that arise - only in the event that special circumstances lead to users of our platform experiencing issues with redemption at certain brands.

Improving transparency around retailers hesitant to get enrolled on our systems as a gift card vendor would be a benefit too - as we sit outside most conventional gift card issuers.

Granted, it's not always easy to pitch the benefits of innovative, breakout tech solutions - and aim to do what we can to foster better brand relationships. Review collected by and hosted on G2.com.

Tillo’s leading platform has become a vital tool in our day-to-day sales tracking. Its powerful reporting capabilities and intuitive dashboard make it easy to analyze partner performance and extract meaningful insights. What really sets Tillo apart is how it enables brands like ours to seamlessly connect with a wide network of gift card buyers. The ability to track specific promotional campaigns and conduct year-over-year comparisons gives us a clear view of what’s driving growth. Tillo is more than just a reporting tool, it’s a strategic platform that brings brands and buyers together in a smarter, more efficient way.

Tillo as a business are also becoming leaders in the space of 'in-person' industry networking events.

All in all, highly recommend! Review collected by and hosted on G2.com.

It would be unfair to say I dislike anything as Tillo are always willing to jump on feedback and make changes we suggest to get best use out of the platform.

I am excited to see the global growth and in particular their presence strengthen in the USA. Review collected by and hosted on G2.com.

Our account managers are really friendly and helpful. They're always quick to help with any issues we have, and have also pointed out ways that we can optimise our integration to get even more out of our partnership to help our customers have an even better experience.

The user dashboard is easy to use and we can easily self-serve most of our needs. Review collected by and hosted on G2.com.

It's not always clear which brands need additional information (and what this might be) when trying to add them to the program.

Removing/deleting users who have left the business is more long-winded than it needs to be, and deleted users still show in the account (above active users for some reason) which is slightly frustrating Review collected by and hosted on G2.com.

Everyone I have worked with at Tillo has been fantastic, really living up to the billing of customer experience excellence. We have worked together for a long time and we are able to regularly review performance and benchmarking data to create action points every calendar quarter.

The platform is straightforward to use in both onboarding, checking terms and conditions and seeing what new opportunities are out there. Review collected by and hosted on G2.com.

A personal "status" per Buyer/Publisher would be really advantageous - occasionally we have seen requests left as pending or programs rejected without clear reasons why! Review collected by and hosted on G2.com.

We’ve been using Tillo for quite some time, and the experience has been fantastic. Their platform is reliable, easy to integrate, and offers a huge range of gift card options, which our customers absolutely love.

What really sets Tillo apart is their customer service. Whenever we’ve had questions or needed support, their team has been incredibly responsive, knowledgeable, and genuinely helpful. They’re proactive in resolving issues and always open to feedback, which makes working with them a pleasure.

Highly recommend Tillo for anyone looking for a seamless gift card solution backed by a great team! Review collected by and hosted on G2.com.

If I had to mention one area for improvement, it would be reporting. It works well overall, but handling time zones can sometimes be a bit tricky and requires extra attention to ensure data aligns properly. That said, it’s nothing major and doesn’t impact our ability to use the platform effectively.

I also wish Tillo did more promotional work with brands, as it could help drive even more engagement and sales opportunities. Review collected by and hosted on G2.com.

The standout strength of Tillo is their exceptional customer support. Their team is consistently responsive, quick to resolve issues as they arise, and always willing to go the extra mile. We've found their account management to be proactive and solutions-oriented, with a clear understanding of our business needs. This level of service has been instrumental in helping us scale effectively and confidently. Review collected by and hosted on G2.com.

While not directly under Tillo’s control, I would encourage the team to work more proactively with gift card processors to improve redemption experiences. For example, some brand gift cards don’t activate immediately and may take up to 1–2 hours post-redemption, which can frustrate users. Others rely on overly complex CAPTCHA verification, creating unnecessary friction for customers. Review collected by and hosted on G2.com.

Tillo’s programme management team has been a cornerstone of ASOS’s Gift Card operations for almost a decade. Their unwavering support across operations, sales, and programme management has been consistently exceptional. From the most complex challenges to the smallest, most nuanced requests, their responsiveness and attention to detail have been faultless.

What truly sets Tillo apart is not just their operational excellence, but the strength of their account management and leadership. The team brings a proactive, solutions-focused approach, always anticipating our needs and delivering with professionalism and care. Their leadership has fostered a culture of collaboration and innovation that aligns seamlessly with our goals.

Equally important is the strength of the relationships they’ve built with our internal teams and external buyers. Their ability to engage, communicate, and build trust across stakeholders has been instrumental in driving the success of our Gift Card programme.

In a market with many providers, Tillo’s comprehensive support, strategic insight, and consistent delivery have made them an invaluable partner. We’ve had little reason to look elsewhere. Review collected by and hosted on G2.com.

Prior to Jigsaw’s acquisition, the only notable limitation in the support we received was around scale and available resources. While the team consistently delivered high-quality service, there were natural constraints in their ability to expand and evolve at the pace we required.

However, since the acquisition by Tillo, we’ve seen a significant and sustained investment in these areas. The increased scale, enhanced infrastructure, and broader resource pool have not only addressed previous limitations but have also unlocked new opportunities for growth and innovation, this transformation has further strengthened our confidence in the partnership and the long-term value it brings to our business. Review collected by and hosted on G2.com.

From the onboarding / integration stage to day to day operations and working along side the Accounts team, the experience has been first class.

Super smart and pro-active team always aiming to go above and beyond. The best part is the responsiveness in communication whether it is a request from us to the brand side or over coming a hurdle on the technical side, Tillo's speed of response and solve is impressive!

Super happy and looking forward to working with Tillo more! Review collected by and hosted on G2.com.

It is not always entirely clear what the brands need from the buyer when reviewing and approving. When the brands decided not to work with a specific buyer, the feedback is always a generic response. I would like to see a more granular response so, us the buyer, can see if there is anything we can do / shift in terms of priorities so brand and buyer have a greater degree of commonality and by extension work together.

More clarity on the brand roadmap as well as whom will be onboarded as well as a field on the hub whereby the buyer can request. Review collected by and hosted on G2.com.

Ease of use, but the customer service is second to none. Everyone you talk to or work with from both Tillo and Jigsaw are super helpful and great fun to work with. Review collected by and hosted on G2.com.

My only minor gripe is that some of the key brands have smaller % discounts. Review collected by and hosted on G2.com.