ThriveDesk Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices. 21 reviewers of ThriveDesk have provided feedback on this feature.

As reported in 15 ThriveDesk reviews. Allows users to customize chat colors, text, logos, and branding.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 24 ThriveDesk reviews.

Based on 21 ThriveDesk reviews. Integrates with other customer service software to improve support and enhance functionality

Based on 23 ThriveDesk reviews. Provides analytics tools that reveal important business metrics and track progress

Displays important metrics relating to performance This feature was mentioned in 23 ThriveDesk reviews.

User Experience of creating and submitting a ticket This feature was mentioned in 34 ThriveDesk reviews.

As reported in 33 ThriveDesk reviews. User Experience of responding and receiving a response

Route tickets based on values of fields, changes to ticket status and time based conditions 33 reviewers of ThriveDesk have provided feedback on this feature.

Respond to common requests with standard reply 32 reviewers of ThriveDesk have provided feedback on this feature.

Based on 30 ThriveDesk reviews. Offers tools for managing and tracking service-level agreements (SLAs)

As reported in 32 ThriveDesk reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

As reported in 33 ThriveDesk reviews. Share and collaborate on tickets with multiple customer service representatives

Central repository for account and contact information This feature was mentioned in 32 ThriveDesk reviews.

As reported in 33 ThriveDesk reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket 33 reviewers of ThriveDesk have provided feedback on this feature.

As reported in 31 ThriveDesk reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live

Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. This feature was mentioned in 11 ThriveDesk reviews.

Delivers notifications to both sides of the conversation. 11 reviewers of ThriveDesk have provided feedback on this feature.

As reported in 10 ThriveDesk reviews. Allows for live chat to be enabled within the app for customer help.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 15 ThriveDesk reviews.

Based on 10 ThriveDesk reviews. Archives conversations in a separate location for later reference.

Enables employees to denote potential customers.

Establishes a knowledge base for employee reference during conversations.

Provides a central location for help requests, helping employees respond sooner. 10 reviewers of ThriveDesk have provided feedback on this feature.

Allows for the creation of profiles for contacts and customers. 10 reviewers of ThriveDesk have provided feedback on this feature.

As reported in 24 ThriveDesk reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 25 ThriveDesk reviews.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Based on 13 ThriveDesk reviews. Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation This feature was mentioned in 13 ThriveDesk reviews.

Anticipates needs and offers suggestions without prompting This feature was mentioned in 13 ThriveDesk reviews.