ThriveDesk Features

Platform (6)

Mobile User Support: Allows software to be easily used on multiple mobile devices include phone and tablet devices. This feature was mentioned in 21 ThriveDesk reviews.
Customization: Allows users to customize chat colors, text, logos, and branding. 16 reviewers of ThriveDesk have provided feedback on this feature.
User, Role, and Access Management: Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 24 ThriveDesk reviews.
Integration: Based on 21 ThriveDesk reviews. Integrates with other customer service software to improve support and enhance functionality
Reporting: Based on 23 ThriveDesk reviews. Provides analytics tools that reveal important business metrics and track progress
Dashboards: Based on 23 ThriveDesk reviews. Displays important metrics relating to performance

Ticket Creation User Experience: User Experience of creating and submitting a ticket 25 reviewers of ThriveDesk have provided feedback on this feature.
Ticket Response User Experience: User Experience of responding and receiving a response This feature was mentioned in 23 ThriveDesk reviews.
Workflow: Route tickets based on values of fields, changes to ticket status and time based conditions 23 reviewers of ThriveDesk have provided feedback on this feature.
Automated Response: Respond to common requests with standard reply This feature was mentioned in 22 ThriveDesk reviews.
SLA Management: Offers tools for managing and tracking service-level agreements (SLAs) This feature was mentioned in 20 ThriveDesk reviews.
Attachments/Screencasts: Based on 22 ThriveDesk reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions
Ticket Collaboration: Share and collaborate on tickets with multiple customer service representatives This feature was mentioned in 23 ThriveDesk reviews.
Customer/Contact Database: Central repository for account and contact information 22 reviewers of ThriveDesk have provided feedback on this feature.

Customer Portal: Based on 23 ThriveDesk reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents
Email to Case: As reported in 23 ThriveDesk reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket
Live Chat Support: Ability for customer service agents to communicate with customers via live chat to solve problems live This feature was mentioned in 21 ThriveDesk reviews.

Pop-up Chat: Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. This feature was mentioned in 11 ThriveDesk reviews.
Notifications: Based on 11 ThriveDesk reviews. Delivers notifications to both sides of the conversation.
In-App Messaging: As reported in 10 ThriveDesk reviews. Allows for live chat to be enabled within the app for customer help.

Customization: Allows users to customize chat colors, text, logos, and branding. 16 reviewers of ThriveDesk have provided feedback on this feature.
Conversation Archiving: As reported in 10 ThriveDesk reviews. Archives conversations in a separate location for later reference.
Lead Development: Enables employees to denote potential customers.
Knowledge Base: Establishes a knowledge base for employee reference during conversations.
Team Inbox: Based on 10 ThriveDesk reviews. Provides a central location for help requests, helping employees respond sooner.
Customer Profiles: Based on 10 ThriveDesk reviews. Allows for the creation of profiles for contacts and customers.