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By ThriveDesk
How would you rate your experience with ThriveDesk?
Mobile User Support
21 reviewers of ThriveDesk have provided feedback on this feature.
Allows software to be easily used on multiple mobile devices include phone and tablet devices.
Customization
16 reviewers of ThriveDesk have provided feedback on this feature.
Allows users to customize chat colors, text, logos, and branding.
User, Role, and Access Management
This feature was mentioned in 24 ThriveDesk reviews.
Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Integration
Integrates with other customer service software to improve support and enhance functionality
Reporting
This feature was mentioned in 23 ThriveDesk reviews.
Provides analytics tools that reveal important business metrics and track progress
Dashboards
Based on 23 ThriveDesk reviews.
Displays important metrics relating to performance
Ticket Creation User Experience
As reported in 25 ThriveDesk reviews.
User Experience of creating and submitting a ticket
Ticket Response User Experience
User Experience of responding and receiving a response
Workflow
Route tickets based on values of fields, changes to ticket status and time based conditions
Automated Response
As reported in 22 ThriveDesk reviews.
Respond to common requests with standard reply
SLA Management
Based on 20 ThriveDesk reviews.
Offers tools for managing and tracking service-level agreements (SLAs)
Attachments/Screencasts
Documents and files can be attached to the ticket to communicate with customer issues/resolutions
Ticket Collaboration
Share and collaborate on tickets with multiple customer service representatives
Customer/Contact Database
Based on 22 ThriveDesk reviews.
Central repository for account and contact information
Customer Portal
As reported in 23 ThriveDesk reviews.
Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents
Email to Case
Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket
Live Chat Support
Ability for customer service agents to communicate with customers via live chat to solve problems live
Pop-up Chat
11 reviewers of ThriveDesk have provided feedback on this feature.
Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Notifications
Delivers notifications to both sides of the conversation.
In-App Messaging
10 reviewers of ThriveDesk have provided feedback on this feature.
Allows for live chat to be enabled within the app for customer help.
This feature was mentioned in 16 ThriveDesk reviews.
Conversation Archiving
As reported in 10 ThriveDesk reviews.
Archives conversations in a separate location for later reference.
Lead Development
Enables employees to denote potential customers.
Knowledge Base
Establishes a knowledge base for employee reference during conversations.
Team Inbox
Provides a central location for help requests, helping employees respond sooner.
Customer Profiles
This feature was mentioned in 10 ThriveDesk reviews.
Allows for the creation of profiles for contacts and customers.
AI Text Generation
As reported in 14 ThriveDesk reviews.
Allows users to generate text based on a text prompt.
AI Text Summarization
This feature was mentioned in 15 ThriveDesk reviews.
Condenses long documents or text into a brief summary.
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
