[ ThriveDesk Reviews ](https://www.g2.com/products/thrivedesk/reviews) [ ThriveDesk Reviews ](https://www.g2.com/products/thrivedesk/reviews) # ThriveDesk Features ##### ## Platform (6) Mobile User Support Allows software to be easily used on multiple mobile devices include phone and tablet devices. Customization Allows users to customize chat colors, text, logos, and branding. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. Integration Integrates with other customer service software to improve support and enhance functionality Reporting Provides analytics tools that reveal important business metrics and track progress Dashboards Displays important metrics relating to performance Show More ##### ## Ticket and Case Management (8) Ticket Creation User Experience User Experience of creating and submitting a ticket Ticket Response User Experience User Experience of responding and receiving a response Workflow Route tickets based on values of fields, changes to ticket status and time based conditions Automated Response Respond to common requests with standard reply SLA Management Offers tools for managing and tracking service-level agreements (SLAs) Attachments/Screencasts Documents and files can be attached to the ticket to communicate with customer issues/resolutions Ticket Collaboration Share and collaborate on tickets with multiple customer service representatives Customer/Contact Database Central repository for account and contact information Show More ##### ## Communication Channels (3) Customer Portal Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents Email to Case Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket Live Chat Support Ability for customer service agents to communicate with customers via live chat to solve problems live Show More ##### ## Communication (3) Pop-up Chat Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. Notifications Delivers notifications to both sides of the conversation. In-App Messaging Allows for live chat to be enabled within the app for customer help. Show More ##### ## Internal Use (6) Customization Allows users to customize chat colors, text, logos, and branding. Conversation Archiving Archives conversations in a separate location for later reference. Lead Development Enables employees to denote potential customers. Knowledge Base Establishes a knowledge base for employee reference during conversations. Team Inbox Provides a central location for help requests, helping employees respond sooner. Customer Profiles Allows for the creation of profiles for contacts and customers. Show More ##### ## Generative AI (4) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Help Desk (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More [ ![Social Intents](https://images.g2crowd.com/uploads/product/hd_favicon/a4648083364ead9bca41a5d06f3bc1f2/social-intents.svg "Social Intents") Sponsored Social Intents 4.4/5 (10) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5 (6,595) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5 (1,843) ](https://www.g2.com/products/tidio/reviews) [ ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") Front 4.7/5 (2,413) ](https://www.g2.com/products/front/reviews) [ View All Alternatives ](https://www.g2.com/products/thrivedesk/competitors/alternatives) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ Help Desk ](https://www.g2.com/categories/help-desk) ##### Explore More [ Best tools for merchandising analytics and performance tracking ](https://www.g2.com/discussions/what-are-the-best-tools-for-merchandising-analytics-and-performance-tracking)[ Where to find the best sales enablement tool ](https://www.g2.com/discussions/where-to-find-the-best-sales-enablement-tool)[ Best edi software for small businesses ](https://www.g2.com/discussions/what-s-the-best-edi-software-for-small-businesses) [ Top-rated automation testing tools for mobile apps ](https://www.g2.com/discussions/top-rated-automation-testing-tools-for-mobile-apps)[ Best User Research Software ](https://www.g2.com/discussions/what-are-the-best-user-research-tools-worth-sticking-with-long-term)[ Pros and Cons Details ](https://www.g2.com/products/thrivedesk/reviews?qs=pros-and-cons) Show More [ Best tools for merchandising analytics and performance tracking ](https://www.g2.com/discussions/what-are-the-best-tools-for-merchandising-analytics-and-performance-tracking)[ Where to find the best sales enablement tool ](https://www.g2.com/discussions/where-to-find-the-best-sales-enablement-tool)[ Best edi software for small businesses ](https://www.g2.com/discussions/what-s-the-best-edi-software-for-small-businesses) [ Top-rated automation testing tools for mobile apps ](https://www.g2.com/discussions/top-rated-automation-testing-tools-for-mobile-apps)[ Best User Research Software ](https://www.g2.com/discussions/what-are-the-best-user-research-tools-worth-sticking-with-long-term)[ Pros and Cons Details ](https://www.g2.com/products/thrivedesk/reviews?qs=pros-and-cons)