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By Tether
How would you rate your experience with Tether?
Mentions
Scours various channels for brand mentions to proactively seek reparative communications.
Tickets
Creates and assigns support tickets, scheduling them in a timely manner.
Macros
Allows administrators to create templated responses to frequently asked questions.
Email
Ability to connect agents with customers through Live Chat.
Social
Connects employees with customers through a social media solution.
Live Chat
Ability to connect agents with customers through email.
Phone
Connects employees with customers through a calling solution.
Text
Ability to connect agents with customers through text message solution.
Surveys
Provides opportunity for customers to give feedback through a survey.
Reporting
Enables administrators to create customized reports reflecting customer satisfaction.
Visitor Activity
Allows administrators to track visitor activity to understand the research that was done before turning to customer service.
Help Desk
Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.
User Reports & Feedback
Give users in-app method of reporting bugs and leaving general performance feedback.
Tester Reports & Feedback
As reported in 10 Tether reviews.
Give testers in-app method of reporting bugs and leaving general performance feedback.
Team Reports & Comments
Give team members method of reporting bugs and leaving comments on bug status.
Analytics
Provide reproducible, insightful info surrounding bug and crash scenarios.
Bug History
Track history of bug status by application version, date, etc.
Data Retention
Store bug tracking data for an appropriate and useful amount of time.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting