You can easily find anything you need, such as the reason for a call, customer sentiment, and many other details.

Helps me pinpoint specific scenarios to see how Agents are handling. Identifies opportunities for coaching, whether for Marketing or Regulatory Compliance reasons.

Providing feedback on website copy, design and feature implementation via Tether is just about as simple as annotating a PDF mockup while allowing for the full functionality of digital products to be reviewed. Using Tether also reduced the amount of back-and-forth email traffic between our company and the development company we work with. The ability to provide feedback directly on-website without downloading or installing any additional software also meant that sourcing feedback from even less technical stakeholders was straightforward.