Techforce.ai Reviews & Product Details

Our company needed an automation platform that included features like web automation, excel and desktop features and most importantly leverage Natural Language Processing for use cases like master data management, ERP integration and computer vision skills for document processing.

Techforce.ai is the most ideal solution since it is available on cloud with no time consuming setup and infrastructure required at our end since our IT is quite small. It comes with native NLP and OCR capabilities along with RPA so we did not have to invest in multiple platforms and integrate them.

This helped us go live faster than any other platform. They have a easy to use UI for building various automation workflows and managing them on a day-to-day basis.

Another amazing feature of this platform is that it is available on mostly all cloud platforms and listed in their marketplaces as well. Review collected by and hosted on G2.com.

Techforce.ai meets all our requirements to the extent we did not find anything missing overall in the platform. Their product team was accommodating in the sense that a couple of features which we requested for were prioritized and given to us in next release. Review collected by and hosted on G2.com.

We are amazed by how well AI has been able to support us in reducing wrap time and increasing our capacity to take more calls. Techforce.ai has really thought through the problems of call centers and built a solution that is going to be a game changer. Review collected by and hosted on G2.com.

We some time face minor issues in the in-app integration but the support team has been incredible and the TAT is fast Review collected by and hosted on G2.com.

Techforce.ai has a very clear SaaS and cloud based strategy which is evident from their solutions available on all major cloud marketplaces.

This makes it easier for businesses like us to get started real fast and without any significant investments in setting up on-premise infrastructures.

They have clear SaaS based pricing models which eliminates any upfront expensive investments in buying licenses. We like their E-Worker approach for certain pre-built solutions like Invoice processing and CX Ninja for customer support. Review collected by and hosted on G2.com.

Two major areas for improvement would be creation of a repository for learning resources like video tutorials, detailed documentation would be helpful for new developers on the platform.

While they are a new company and currently support a lot of native integrations like SAP, Oracle, Servicenow, etc, it would be also great if product team can focus on building more and more native integrations to certain other ticketing tools and ERPs apart from the ones listed earlier to enable rapid development. Review collected by and hosted on G2.com.

Techforce.ai is a great automation platform with a refreshing user interface that even newbies can pick up really fast. They have a great repository of pre-built actions for web, desktop, excel based automation and some features are in fact even unavailable in other platform which make it really easy and fast to build out automation.

User Interface is quite intuitive and their E-Manager console (bot orchestration engine) gives you great insights in terms of bot runtime and health status overall.

Intelligent Process Modeler helps to manage workflow and rule based tasks quite easily and provides human-in-the-loop assistance where required.

The best feature i like is the low code apps that can be built almost instantly for use cases that require user validation and input, like document processing and approval. Review collected by and hosted on G2.com.

Not enough documentation is available online for new developers and most of the times we have to raise a ticket on Techforce.ai portal to understand a new feature.

It will also be great if they can publish a publicly available product roadmap of upcoming features in various components. Review collected by and hosted on G2.com.

Techforce.ai offers integrated AI features like NLP and OCR within their platform which basically increases the coverage across business processes in an Enterprise. We are leveraging Techforce.ai to help business teams build automation across different verticals like sales, marketing and customer support. Review collected by and hosted on G2.com.

You will need some prior knowledge to get accustomed to using Techforce.ai if you want to program advanced use cases where multiple bots are calling each other. But it doesn't mean that the system cannot accomplish this.

May be the team can do more to provide documentation around these area. Review collected by and hosted on G2.com.

Techforce.ai takes a differentiated approach to solving business process automation needs of enterprises through their E-Workforce. This is an integrated intelligent automation platform but with a twist that they offer ready to deploy e-workers for various business processes like Invoice automation, AI contact center, PO processing, etc.

This helps a business to save additional time and cost on SI and different product integrations. Review collected by and hosted on G2.com.

Techforce.ai needs to improve on their documentation available to public. Currently, their are limited set of videos available on their developer portal which can help a developer to build basic bots on their own.

Their community portal is active though and usually respond under 24 hours for most user queries. Review collected by and hosted on G2.com.

The latest release from Techforce.ai has a built-in Contact Center Agent Assist module that helps Agents to become more productive and reduce their average handling time(AHT) and after call work.

They have a very simple Pricing model for Call Centers and can scale easily for a Call Center of any size. Review collected by and hosted on G2.com.

One of the areas for Improvement is definitely on the documentation and community support, since there are very few threads available. Review collected by and hosted on G2.com.

Higher efficiency of the processes and improved productivity of the workforce are two of the most positive outcomes that can come out of implementing Techforce.ai e-worker. Easy to use and is user-friendly. They are offering one of a kind experience where tools like RPA, NLP and OCR complement each other to offer the best solution to the user. Review collected by and hosted on G2.com.

Would be good to have more how-to videos/guides to help in case of issues. Review collected by and hosted on G2.com.

The scalability and 3rd party apps integration of the Techforce.ai platform makes it a right fit to be used widely in the BPO industry basically assisting agents doing myriad tasks and handling applications to be able to do so from the simplified interface of Techforce.ai agent assist. Review collected by and hosted on G2.com.

Being a new launched feature, they need to add more and more application integrations as they go ahead.

Would advise to build integrations with all major call center applications out there. Review collected by and hosted on G2.com.

The in-app and e-commerce integrations are great for upselling and qualifying leads. Knowing exactly what the customer is looking for based on customer history and providing suitable product recommendations are helping us offer the right solution to customers. Its going to go a long way in helping us improve our NPS. Review collected by and hosted on G2.com.

So far, we haven’t encountered any issue. Review collected by and hosted on G2.com.

Easy implementation of business processes fast development with low code experience Review collected by and hosted on G2.com.

Customization is hard to implement sometimes Review collected by and hosted on G2.com.