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TeamViewer Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of TeamViewer, which makes remote access and support straightforward and convenient. (518 mentions)
Users praise remote access with TeamViewer for its low latency, ease of use, and reliable connections from anywhere. (428 mentions)
Users appreciate the low latency and ease of access TeamViewer provides for efficient remote troubleshooting and support. (343 mentions)
Users enjoy the easy access of TeamViewer, simplifying remote support and collaboration for troubleshooting IT issues. (278 mentions)
Users appreciate the seamless remote access and intuitive interface of TeamViewer for enhanced collaboration and support. (277 mentions)
Users often face connection issues with TeamViewer, affecting performance and user experience during remote sessions. (181 mentions)
Users often experience connectivity issues with TeamViewer, affecting performance and creating challenges during remote sessions. (147 mentions)
Users find TeamViewer expensive for the limited differential features offered between free and paid plans. (138 mentions)
Users experience slow performance, particularly during screen sharing, affecting usability on slower connections. (134 mentions)
Users often face remote access issues, including frequent sharing failures and clunky admin management, impacting usability. (122 mentions)

5 Pros or Advantages of TeamViewer

5 Cons or Disadvantages of TeamViewer

TeamViewer Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is TeamViewer, and what problem is it built to solve?

TeamViewer is a Digital Workplace platform that connects people with technology to enable, improve, and automate digital processes. It addresses the challenge of supporting people and managing digital devices across locations, helping organizations prevent and resolve disruptions.

What languages does TeamViewer support?

TeamViewer supports 31 languages, including Arabic, Chinese (Simplified), English, French, German, and others.

What company sizes and industries is TeamViewer the best fit for?

Positive reviewer profiles span small businesses, mid-market organizations, and enterprises, with small businesses appearing most prominently. Industries with visible representation include IT and software, manufacturing and industrial operations, and accounting and education.
  • Small businesses: Organizations with 50 or fewer employees are the most prominent size segment.
  • Mid-market: Organizations with 51–1,000 employees are also well represented.
  • Enterprise: Organizations with more than 1,000 employees are represented, alongside recurring feedback from IT, software, manufacturing, and industrial users.

What customer support options does TeamViewer provide, and how do users find the overall support experience?

TeamViewer provides 24/7 support with a live representative. The support experience is mixed: users describe helpful, knowledgeable, and responsive assistance, while others report slow issue resolution, difficulty reaching the right person, or delays outside business hours.

What is the experience like for teams switching to TeamViewer from another tool?

Switches to TeamViewer from tools such as AnyDesk, VNC and LogMeIn products, and GoTo alternatives have been associated with a need for more reliable connections, easier management, stronger security, or features the previous tool lacked. Some transitions also reflect price or usability comparisons, so the practical change depends on what a team needs most from its remote-support workflow.

What features or capabilities could make TeamViewer even more useful?

The most useful improvements would make routine support work simpler and more dependable, especially for teams navigating the interface or connecting over weaker networks.
  • Simplify the interface: Make common device, search, and connection tasks easier to find, with more straightforward customization and navigation.
  • Improve connection performance: Reduce lag, drops, and interruptions on slower or unstable networks.
  • Make licensing clearer and more flexible: Offer simpler plan choices and pricing that works better for small teams and occasional users.

Is TeamViewer considered safe and secure for handling data?

TeamViewer users describe security as a strength, pointing to password controls, account verification, and confidence during remote support. However, some raise concerns about connections that may not always require a password, privacy during remote sessions, and the need for clearer safeguards. Those mixed experiences make access policies and security settings important to assess for the intended use.

TeamViewer Reviews (4,217)

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TeamViewer Reviews (4,217)

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4.5
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AN
Verified User in Automotive
Small-Business (50 or fewer emp.)
"basic use TeamViewer at its best"
5/5
What do you like best about TeamViewer?

The ease of connection

The ability to connect and take control of remote computers to assist my colleagues by showing them and then watching them act on the software Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Lack of initial training for basic software use

It would be good to be accompanied according to future use to know the system's usage possibilities

Example: how to share your screen... Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

Hi TeamViewer user,

Thank you for your thoughtful review. We're pleased that TeamViewer helps you connect quickly to remote devices and support colleagues by guiding them through tasks directly on their computers.

We appreciate your comments about training and discovering additional features. Feedback like yours helps highlight where users would benefit from more guidance when getting started and as they expand their use of the platform.

Thank you for choosing TeamViewer and for sharing your perspective.

Best,

Ying/TeamViewer

Atul B.
AB
Atul B.
Legal consultant
Small-Business (50 or fewer emp.)
Originally submitted 5/2/2022
"Excellent remote access and support tool"
4.5/5
What do you like best about TeamViewer?

TeamViewer has made it very convenient for me to access and control my office computer remotely from anywhere. It is especially useful for quickly troubleshooting technical issues, accessing important files, and providing remote support without being physically present. Overall, it is a reliable, user-friendly, and time saving tool for remote work and support. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

It works very well overall, but the user interface could be made even simpler and more intuitive. Performance and connection stability could also be further improved, especially when working over slower internet connections. Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

Hi Atul,

Thank you for your thoughtful review. It's great to hear that TeamViewer supports your remote work, client meetings, and collaboration with colleagues while helping you access important files and provide support from anywhere.

We appreciate your comments about making the interface even more intuitive and continuing to improve connection stability. Feedback like this is valuable as we work to enhance usability and performance across different environments.

Thank you for being part of the TeamViewer community.

Best,

Ying/TeamViewer

Aarzoo D.
AD
Aarzoo D.
Associate Software Engineer
Mid-Market (51-1000 emp.)
"TeamViewer Tackles Real-World Connectivity Challenges at Global Scale"
4.5/5
What do you like best about TeamViewer?

What i like about teamviewer is its focus on solving real world connectivity and digitisation challenges at global scale. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

I don't have any major dislikes. Like any fast growing global technology company, I understand there can be challenges such as adapting to evolving priorties and managing change across distributed teams Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Aarzoo,

Thank you for sharing your experience.

We're glad to hear that our mission to address connectivity and digitalization challenges is making a positive impression. Knowing that our solutions help teams work together across locations is greatly appreciated.

We also appreciate your thoughtful comments regarding the realities of operating as a growing global technology company.

Finally, it's fantastic to hear that TeamViewer is helping you troubleshoot issues more efficiently, improve operational effectiveness, and deliver timely support wherever it's needed.

Best,

Valeria/TeamViewer

Udit P.
UP
Udit P.
IT Trainee
Mid-Market (51-1000 emp.)
Originally submitted 12/19/2022
"TeamViewer : A Profound view"
4.5/5
What do you like best about TeamViewer?

Remote access of devices is super convenient Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Role based access control could be tried Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

Hi Udit,

Thank you for sharing your thoughtful review of TeamViewer!

We're delighted to hear that our remote access capabilities have helped make device connectivity more convenient while supporting greater efficiency, productivity, and reduced travel costs. It's great to know TeamViewer is helping your team collaborate effectively from different locations.

We also appreciate your suggestion regarding role-based access control. Feedback like yours helps us better understand the needs of our users and identify areas where we can continue to improve.

Thank you again for your support and for choosing TeamViewer. We hope you continue to enjoy a seamless remote connectivity experience.

Best,

Ying/TeamViewer

AN
Verified User in Consulting
Small-Business (50 or fewer emp.)
"Team Viewer Under Serving over pricing Single users"
2.5/5
What do you like best about TeamViewer?

Ease of use

Awesome for any to understand, especially elderly and low end computers users

Awesome Support 15 out of 10 Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

The only downside is the cost for single users and limitations

as I am retired and used Team Viewer to help those that cannot afford a big box store for simple problems Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello TeamViewer user,

Thank you for sharing your experience.

We’re delighted to hear that you find TeamViewer easy to use and especially helpful when supporting people with their computer problems. Your fantastic feedback about the support is also greatly appreciated.

We hear your concerns about cost and limitations for individual users. As a next step, we encourage you to review the available TeamViewer options to find the one that best suits your situation.

For contact details, please click on the following link: https://www.teamviewer.com/en/global/contact-sales/

Thank you for choosing TeamViewer to help others.

Best regards,

Valeria/TeamViewer

JW
Jo W.
S
Small-Business (50 or fewer emp.)
Originally submitted 11/6/2024
"Most Efficient"
5/5
What do you like best about TeamViewer?

I find when troubleshooting with a property that TeamViewer is easier to navigate, control and assist the staff with solving the issue promptly rather than setting up meetings to join. Simple phone call and remote assistance is by far the better experience in my opinion. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

As above. The cost is a huge factor when a lot of the world are moving along the teams path. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Jo W,

Thank you so much for your rating!

We are thrilled to see that TeamViewer is helping you in your daily job, appreciating its versatility and flexibility, especially the cross-platform performance, and that you had a good experience with our support team.

Wish you a great day and all the best.

Valeria/TeamViewer

Sher Rashid L.
SL
Sher Rashid L.
Field Application Engineer
"Teamviewer use for small to medium Teams"
5/5
What do you like best about TeamViewer?

I find the ease of use to be the biggest advantage. I’ve tried a few other remote desktop applications, but TeamViewer for Business fits my company’s need to support at least two support engineers. The interface is intuitive and the billing is clear. I have yet to use the TeamViewer technical support, but their sales support team are diligent in following up with sales related enquiry. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

I feel the subscription cost can be prohibitive. That said, coming from a services company, I find the after-sales support more than makes up for it and justifies the overall value. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Sher Rashid,

Thank you for sharing your experience.

We're pleased to hear that TeamViewer provides the ease of use and flexibility your team needs to support customers effectively. Knowing that the platform helps your support engineers collaborate and troubleshoot remotely across a wide geographic area is wonderful to hear.

We also appreciate your honest feedback regarding pricing.

Finally, it's great to know that the value of the solution and your experience with our team have contributed positively to your overall experience.

Best,

Valeria/TeamViewer

Hans V.
HV
Hans V.
"Stable and "just works""
4/5
What do you like best about TeamViewer?

Their remote support solution just works. New layout is also easy to use (for me).

Many other solutions usually don't work for whichever reason (connections, time-outs, ...), but with TeamViewer I'm sure I can get connected. Always stable, always works (at least if the endpoint has internet access). Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Not a lot. Only downside I could find, is complexity in documentation. It took me a while to identify which subscription exactly I required to also connect in VPN mode, documentation was very limited on this, and the software did not provide a helpful error (it just quit). Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

Hi Hans,

Thank you for taking the time to leave such a positive review. We are pleased to hear that TeamViewer consistently delivers the stable connections you rely on and that the new layout has made your experience even smoother. It is great to know that tasks that previously required multiple steps can now be completed with ease.

We also value your comments about the documentation and the process of identifying the right subscription for VPN connectivity. Feedback like yours helps highlight areas where users would benefit from clearer guidance. As a practical next step, we recommend consulting our Knowledge Base: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-remote/

Thank you for your trust in TeamViewer.

Best,

Ying/TeamViewer

Afebriwyn .
A
Afebriwyn .
"Works perfectly, but is no longer a bargain"
4/5
What do you like best about TeamViewer?

Fundamentally, we are very satisfied with the functionality of Teamviewer; the product is an essential part of our support workflow. Remote sessions are established quickly and securely, and without Teamviewer, our work would definitely be much more cumbersome. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Unfortunately, the price for the software has increased significantly in recent years - which shouldn't be a surprise, as the market in general is moving towards "more expensive." At least with Teamviewer, you can still talk to real people, and without going into detail: The initial price is not always set in stone. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

Hello Afebriwyn,

Thank you for sharing your experience. We're pleased to hear that TeamViewer continues to play an important role in your daily support operations and that its reliability and security help make remote support straightforward and efficient.

We also appreciate your honest feedback regarding pricing. Thank you for highlighting the value of being able to connect with our teams when needed.

It's great to know that TeamViewer is helping simplify remote user support, reduce travel requirements, and support flexible ways of working.

Best regards,

Valeria/TeamViewer

Verified User in Media Production
AM
Verified User in Media Production
Small-Business (50 or fewer emp.)
Originally submitted 1/28/2022
"Easy to use Remote Desktop software that support multiple platforms"
5/5
What do you like best about TeamViewer?

The new Mobile Device Management (MDM) feature is highly valuable for our digital signage engineering work. We frequently need to remotely monitor and control multiple display systems, which are primarily based on the Android platform. This feature reduces our on-site travel and deployment time by 80%. Additionally, having all hardware consolidated in a single device list makes remote management a breeze. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

It is significantly more expensive than competitors like AnyDesk. Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

Hi TeamViewer user,

Thank you for taking the time to leave a review. We're pleased to hear that TeamViewer is helping your team remotely monitor and manage multiple display systems across different platforms. Saving time on maintenance and reducing the need for on-site visits are exactly the kinds of benefits we aim to deliver.

We also appreciate your feedback about the cost compared to other solutions. We understand that pricing is an important consideration, and reviewing the available plan options may help identify the most suitable choice for your organization's requirements.

Thank you for highlighting both the advantages and the areas where we can continue to improve.

Best,

Ying/TeamViewer