The G2 on TeamViewer

TeamViewer Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of TeamViewer, which makes remote access and support straightforward and convenient. (518 mentions)

Users praise remote access with TeamViewer for its low latency, ease of use, and reliable connections from anywhere. (428 mentions)

Users appreciate the low latency and ease of access TeamViewer provides for efficient remote troubleshooting and support. (343 mentions)

Users enjoy the easy access of TeamViewer, simplifying remote support and collaboration for troubleshooting IT issues. (278 mentions)

Users appreciate the seamless remote access and intuitive interface of TeamViewer for enhanced collaboration and support. (277 mentions)

Users often face connection issues with TeamViewer, affecting performance and user experience during remote sessions. (181 mentions)

Users often experience connectivity issues with TeamViewer, affecting performance and creating challenges during remote sessions. (147 mentions)

Users find TeamViewer expensive for the limited differential features offered between free and paid plans. (138 mentions)

Users experience slow performance, particularly during screen sharing, affecting usability on slower connections. (134 mentions)

Users often face remote access issues, including frequent sharing failures and clunky admin management, impacting usability. (122 mentions)

5 Pros or Advantages of TeamViewer

1. Ease of Use

Users love the ease of use of TeamViewer, which makes remote access and support straightforward and convenient.

See 518 mentions

See Related User Reviews

Amithkumar B.

Mid-Market (51-1000 emp.)

5.0/5

"Best remote desktop application"

What do you like about TeamViewer?

I like how straightforward TeamViewer is for remote support and accessing my work PC remotely. The setup is relatively simple, and it is convenient wh

Dheeraj S.

Small-Business (50 or fewer emp.)

5.0/5

"TeamViewer Remote Desktop"

What do you like about TeamViewer?

I really like TeamViewer’s improved performance, intuitive interface, and enhanced security features. The seamless remote access experience, quick fil

2. Remote Access

Users praise remote access with TeamViewer for its low latency, ease of use, and reliable connections from anywhere.

See 428 mentions

See Related User Reviews

Rohit D.

Small-Business (50 or fewer emp.)

4.5/5

"Great Remote desktop software available across many platform"

What do you like about TeamViewer?

I see TeamViewer has made significant improvements in performance; I am experiencing low latency in accessing remote desktop compared to earlier days.

Jo W.

Small-Business (50 or fewer emp.)

5.0/5

"Most Efficient"

What do you like about TeamViewer?

I find when troubleshooting with a property that TeamViewer is easier to navigate, control and assist the staff with solving the issue promptly rather

3. Remote Control

Users appreciate the low latency and ease of access TeamViewer provides for efficient remote troubleshooting and support.

See 343 mentions

See Related User Reviews

Rohit D.

Small-Business (50 or fewer emp.)

4.5/5

"Great Remote desktop software available across many platform"

What do you like about TeamViewer?

I see TeamViewer has made significant improvements in performance; I am experiencing low latency in accessing remote desktop compared to earlier days.

Jo W.

Small-Business (50 or fewer emp.)

5.0/5

"Most Efficient"

What do you like about TeamViewer?

I find when troubleshooting with a property that TeamViewer is easier to navigate, control and assist the staff with solving the issue promptly rather

4. Easy Access

Users enjoy the easy access of TeamViewer, simplifying remote support and collaboration for troubleshooting IT issues.

See 278 mentions

See Related User Reviews

Siva S.

Small-Business (50 or fewer emp.)

4.5/5

"Convenient Remote Support"

What do you like about TeamViewer?

I like the recent AI-powered features, which help make remote support and troubleshooting faster and easier. The overall user experience also feels mo

Ashutosh V.

Enterprise (> 1000 emp.)

4.0/5

"Great tool for screen viewing and team remote screen access but need some bug fixes. "

What do you like about TeamViewer?

Team Viewer has been easy to use and easy to collaborate to get all the IT issues fixed by the team, remotely gseek and help our colleagues but recent

5. Remote Work

Users appreciate the seamless remote access and intuitive interface of TeamViewer for enhanced collaboration and support.

See 277 mentions

See Related User Reviews

Dheeraj S.

Small-Business (50 or fewer emp.)

5.0/5

"TeamViewer Remote Desktop"

What do you like about TeamViewer?

I really like TeamViewer’s improved performance, intuitive interface, and enhanced security features. The seamless remote access experience, quick fil

Rohit D.

Small-Business (50 or fewer emp.)

4.5/5

"Great Remote desktop software available across many platform"

What do you like about TeamViewer?

I see TeamViewer has made significant improvements in performance; I am experiencing low latency in accessing remote desktop compared to earlier days.

5 Cons or Disadvantages of TeamViewer

1. Connection Issues

Users often face connection issues with TeamViewer, affecting performance and user experience during remote sessions.

See 181 mentions

See Related User Reviews

Amithkumar B.

Mid-Market (51-1000 emp.)

5.0/5

"Best remote desktop application"

What do you dislike about TeamViewer?

The overall experience has been good, but the interface could be a little simpler and more streamlined. There are quite a few options available, and i

Siva S.

Small-Business (50 or fewer emp.)

4.5/5

"Convenient Remote Support"

What do you dislike about TeamViewer?

TeamViewer could also improve performance during long remote sessions and make the interface a little simpler for new users.

2. Connectivity Issues

Users often experience connectivity issues with TeamViewer, affecting performance and creating challenges during remote sessions.

See 147 mentions

See Related User Reviews

Amithkumar B.

Mid-Market (51-1000 emp.)

5.0/5

"Best remote desktop application"

What do you dislike about TeamViewer?

The overall experience has been good, but the interface could be a little simpler and more streamlined. There are quite a few options available, and i

Siva S.

Small-Business (50 or fewer emp.)

4.5/5

"Convenient Remote Support"

What do you dislike about TeamViewer?

TeamViewer could also improve performance during long remote sessions and make the interface a little simpler for new users.

3. Expensive

Users find TeamViewer expensive for the limited differential features offered between free and paid plans.

See 138 mentions

See Related User Reviews

Dheeraj S.

Small-Business (50 or fewer emp.)

5.0/5

"TeamViewer Remote Desktop"

What do you dislike about TeamViewer?

TeamViewer could improve connection stability on slower networks and make the overall experience even lighter and faster.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Best way to remote connect"

What do you dislike about TeamViewer?

I'm expecting a loyalty program when we renew our subscription.

4. Slow Performance

Users experience slow performance, particularly during screen sharing, affecting usability on slower connections.

See 134 mentions

See Related User Reviews

Amithkumar B.

Mid-Market (51-1000 emp.)

5.0/5

"Best remote desktop application"

What do you dislike about TeamViewer?

The overall experience has been good, but the interface could be a little simpler and more streamlined. There are quite a few options available, and i

Oscar M.

Mid-Market (51-1000 emp.)

5.0/5

"Easiest way to help customers and employees troubleshoot!"

What do you dislike about TeamViewer?

Making the UI more simpler, and more importantly, adding safeguards to prevent elderly people from getting scammed through this software.

5. Remote Access Issues

Users often face remote access issues, including frequent sharing failures and clunky admin management, impacting usability.

See 122 mentions

See Related User Reviews

Asad S.

Mid-Market (51-1000 emp.)

4.0/5

"Team Viewer"

What do you dislike about TeamViewer?

Sharing fails frequently... Make it user friendly and more secure

Bill S.

Small-Business (50 or fewer emp.)

2.5/5

"TeamViewer user review"

What do you dislike about TeamViewer?

Patch management is clunky, and the copy/paste feature still does not work properly, at least in our case.

TeamViewer Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is TeamViewer, and what problem is it built to solve?

TeamViewer is a Digital Workplace platform that connects people with technology to enable, improve, and automate digital processes. It addresses the challenge of supporting people and managing digital devices across locations, helping organizations prevent and resolve disruptions.

What languages does TeamViewer support?

TeamViewer supports 31 languages, including Arabic, Chinese (Simplified), English, French, German, and others.

What company sizes and industries is TeamViewer the best fit for?

Positive reviewer profiles span small businesses, mid-market organizations, and enterprises, with small businesses appearing most prominently. Industries with visible representation include IT and software, manufacturing and industrial operations, and accounting and education.

Small businesses: Organizations with 50 or fewer employees are the most prominent size segment.
Mid-market: Organizations with 51–1,000 employees are also well represented.
Enterprise: Organizations with more than 1,000 employees are represented, alongside recurring feedback from IT, software, manufacturing, and industrial users.

What customer support options does TeamViewer provide, and how do users find the overall support experience?

TeamViewer provides 24/7 support with a live representative. The support experience is mixed: users describe helpful, knowledgeable, and responsive assistance, while others report slow issue resolution, difficulty reaching the right person, or delays outside business hours.

What is the experience like for teams switching to TeamViewer from another tool?

Switches to TeamViewer from tools such as AnyDesk, VNC and LogMeIn products, and GoTo alternatives have been associated with a need for more reliable connections, easier management, stronger security, or features the previous tool lacked. Some transitions also reflect price or usability comparisons, so the practical change depends on what a team needs most from its remote-support workflow.

What features or capabilities could make TeamViewer even more useful?

The most useful improvements would make routine support work simpler and more dependable, especially for teams navigating the interface or connecting over weaker networks.

Simplify the interface: Make common device, search, and connection tasks easier to find, with more straightforward customization and navigation.
Improve connection performance: Reduce lag, drops, and interruptions on slower or unstable networks.
Make licensing clearer and more flexible: Offer simpler plan choices and pricing that works better for small teams and occasional users.

Is TeamViewer considered safe and secure for handling data?

TeamViewer users describe security as a strength, pointing to password controls, account verification, and confidence during remote support. However, some raise concerns about connections that may not always require a password, privacy during remote sessions, and the need for clearer safeguards. Those mixed experiences make access policies and security settings important to assess for the intended use.

G2 reviews are authentic and verified.

Here's how.

Verified User in Consulting

7/16/2026

"Retired Director of IT Department with the local government."

5/5

What do you like best about TeamViewer?

Good secure remote computer support application. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

My licenced TeamViewer software is always installed on the only two laptops I own one with Windows 11 Pro and the other one with Windows 10 Pro. So, I do not understand how I would have exceeded the three devices threshold. And the only time I would have to uninstall the TeamViewer software is if I am rebuilding the laptop or TeamViewer malfunctioned, and I had to do uninstall and re-install the TeamViewer program. Usually, this action will resolve any problem causing the TeamViewer to malfunction. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

I am a 73-year-old retired computer science engineer, and I help only my family and I am not running a business at all. They are aged between 70- and 93-year-old. And as you may appreciate it, they are not computer friendly at all, and they need hand holding to watch a video or play a card game. Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

edit

Hi TeamViewer user,

Thank you for sharing your experience with TeamViewer. We are glad to hear that you value the security and reliability of the application for providing remote support to your family.

We also appreciate your feedback regarding the device limit concern. As this relates to a licensing-specific situation, we recommend contacting Customer Support so they can review your individual setup and provide guidance.

It's wonderful to hear that TeamViewer helps you stay connected and assist your family members with their everyday computer needs.

Best,

Ying/TeamViewer

Adrian B.

Customer Service Associate

Retail

Small-Business (50 or fewer emp.)

4/28/2026

"Fast, Smooth Remote Access That Makes Helping Friends Easy"

5/5

What do you like best about TeamViewer?

I like the ability to be on my friend's computer without having to actually be there. I like the remote ability to log in and do what I need to do to help them. Logging in with the ID and password is easy enough. It fast and smooth. I like the ability to turn the desktop background on or off. Have not used the paid subscription, as I only use the free version.

I also have not needed to use the support part of the software either. And as far as I'm aware, there's no AI / Intelligence in TeamViewer. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Transferring files can be tedious, depending on how many and how large the files are. And if you're using a software like Teams, Zoom, or Battlenet to talk to the person on the other end, it causing an echo making it hard to talk. They don't hear it, but you do. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

edit

Hello Adrian,

Thank you so much for your review and for sharing your experience.

Glad to hear TeamViewer makes it easy and smooth for you to help friends remotely.

We understand how frustrating audio echo can be when you’re already using tools like Teams, Zoom, or Battle.net for calls. This usually happens because audio is enabled in both applications.

To avoid this, you can disable audio in TeamViewer by going to Settings → Advanced → Remote Control and turning off “Play computer sounds and music” and Voice over IP, if enabled. That way, you can keep using your preferred app for talking while TeamViewer handles only the remote control, eliminating echo and improving collaboration.

We hope this tip will be helpful in your next connections.

Have a nice day!

Valeria/TeamViewer

Gerald H.

IT Dept.

Small-Business (50 or fewer emp.)

Originally submitted 7/28/2026

"Does good remote support, but overpriced, lack of innovation along with really slow new UI interface"

0.5/5

What do you like best about TeamViewer?

It works and generally does what a remote support tool should. Most of the time at least. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Long load times of the QuickSupport, unreliability across reboots (works most of the time but not always), incredibly slow and horrible new UI that is forced upon the users. Constant price increases and absolute no new features in the last 5 years that have actually improved the product. Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

edit

Hi Gerald,

Thank you for sharing such detailed feedback, and especially for being a TeamViewer customer for so many years. We truly appreciate the trust you have placed in us since the early days of remote support.

We are sorry to hear that your recent experience has not matched the reliability and speed you expect from TeamViewer. Long QuickSupport load times, inconsistent behavior across reboots, and a slow UI can all make remote support more difficult, and we understand how frustrating that can be.

Your comments about pricing and product value are also important. Feedback from long-term users like you helps us better understand where the experience needs to improve. If you are open to it, we recommend contacting our Support team at https://www.teamviewer.com/en/global/support/customer-support/ with details about the QuickSupport loading and reboot reliability issues so they can help investigate your setup more closely.

Thank you again for your honest feedback. We appreciate your long-standing support and will continue using input like this to improve the TeamViewer experience.

Best,

Ying/TeamViewer

Nehal D.

Lead Analyst

Financial Services

Enterprise (> 1000 emp.)

Originally submitted 5/16/2026

"Quick Setup with Seamless Remote Access"

4/5

What do you like best about TeamViewer?

I like how quick it is to connect with TeamViewer without needing a complicated setup process. Even nontechnical users can usually join sessions easily, which is great. I find the file transfer and screen sharing features work very smoothly, especially during urgent situations when quick access to reports or systems is needed. The setup has been very smooth, and even nontechnical people can set it up easily without complications. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

One thing that could improve is the licensing or the pricing side, which sometimes feels a bit restrictive for smaller teams. There were also a few occasions where the connection lagged on weaker Internet networks. Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

edit

Hi Nehal,

Thank you for sharing such a detailed review. We’re glad to hear that TeamViewer is helping you connect quickly with your offshore teams and that features like file transfer and screen sharing are supporting you in urgent situations. Making remote access simple and accessible, even for nontechnical users. It is exactly what we aim for.

We also appreciate your feedback on licensing and performance on weaker networks. This is valuable input as we continue to refine both our pricing structure and connection stability across varying environments.

Thanks again for your insights! They help us keep improving.

Best,

Ying/TeamViewer

Avadhut G.

Production Engineer

Mid-Market (51-1000 emp.)

7/16/2026

"Innovative Company with a Collaborative Work Environment"

4.5/5

What do you like best about TeamViewer?

The company is known for developing cutting-edge remote connectivity solutions, and it fosters a culture of collaboration, continuous learning, and professional growth. I also appreciate its strong focus on technology and employee development, along with its commitment to creating products that make a real impact for customers around the world. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Communication between teams could be more transparent and efficient at times, as it isn’t always as clear or streamlined as it could be. Review collected by and hosted on G2.com.

Response from Valeria Di Prisco of TeamViewer

edit

Hello Avadhut,

Thank you for sharing your feedback. We're pleased to hear that you value TeamViewer's remote connectivity solutions and that the focus on collaboration, innovation, and professional growth stands out to you. It's especially rewarding to know that the impact our products have on customers is something you appreciate.

We also value your feedback regarding communication and transparency. Feedback like yours helps highlight opportunities to improve collaboration and the overall experience further.

It's great to hear that TeamViewer is helping make remote access, technical support, and collaboration more efficient while saving time and increasing productivity.

Best regards,

Valeria/TeamViewer

Khalid T.

Chief Risk Officer (CRO)

Enterprise (> 1000 emp.)

Originally submitted 4/24/2022

"Safe and secure for online Support"

5/5

What do you like best about TeamViewer?

Team viewer include Ai assistant which suggest fixes for common problems, i can use local camera on remote pc. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Instead of only identifying problems TeamViewer could detect common windows issue automatically, fix printer, service problems with one click. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

I am a District co-ordinator in CSC e-governance India limited (Ratnagiri District) and handle Educational Vertical where I have to provide technical support to our VLE's and I do this with TeamViewer also I had to arrange various Virtual Meetings with them so with Remote access and meeting Feature I do both works with same software anytime and anywhere. Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

edit

Hi Khalid,

Thank you for sharing your great feedback. We are happy to hear that TeamViewer helps you provide remote technical support to VLEs and manage virtual meetings from one solution.

We also appreciate your suggestion about automatically detecting and fixing common Windows, printer, and service-related issues. Feedback like this is very valuable as we continue improving TeamViewer and exploring ways to make remote support even more efficient.

Best,

Ying/TeamViewer

Patrick G.

Network Administrator

Enterprise (> 1000 emp.)

8/4/2026

"TeamViewer is good not great"

3.5/5

What do you like best about TeamViewer?

The best feature of TeamViewer is the ability to access other devices remotely but that’s about it Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

I dislike the option to use a stealth mode so the user doesn’t know you’re on their machine which helps to not disrupt the user if they’re in the middle of work which other remote access clients offer. They’ve also been trying to push an awful new UI that is very intrusive that no one seems to want. From time to time I cannot connect to a client and receive an error message then try to connect through Atera and can connect fine so something is wrong there. Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

edit

Hello Patrick,

Thank you for your honest review. We're glad TeamViewer helps make supporting users easier and more efficient, especially when assisting teams across different locations.

We understand your concerns about the interface experience and the connection issues you've occasionally encountered, and we appreciate you sharing them with us. Customer feedback plays an important role in helping us refine our products and services. Thank you for being a TeamViewer user and for providing thoughtful input.

Best,

Ying/TeamViewer

Diego P.

Analista de soporte para TI

Information Technology and Services

Small-Business (50 or fewer emp.)

8/4/2026

"Simple and Effective Remote Connection"

5/5

What do you like best about TeamViewer?

I like how simple the connection with other PCs is. I also appreciate that TeamViewer saves the PCs in a directory by client, which reduces the time I spend accessing them to provide support to users. Additionally, the initial setup was very easy, I just had to enter the account and register the device. And the tool is very good, I would give it a 10! Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

The new interface is not practical and I would like it to be simpler and more like the classic view. Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

edit

Hello Diego,

Thank you for the fantastic review! We're delighted to hear that TeamViewer makes remote support simple and efficient, from the easy setup process to the ability to organise devices by client. It's especially rewarding to know that these features help you save time and deliver quality support to your users.

We also appreciate your feedback regarding the interface and your preference for a simpler experience. Thank you for sharing your thoughts and for being a valued TeamViewer user!

Best,

Ying/TeamViewer

Ashutosh V.

Assoc. Data Science Analyst

Enterprise (> 1000 emp.)

Originally submitted 4/12/2023

"Great tool for screen viewing and team remote screen access but need some bug fixes. "

4/5

What do you like best about TeamViewer?

Team Viewer has been easy to use and easy to collaborate to get all the IT issues fixed by the team, remotely gseek and help our colleagues but recently the app has started showing some bugs which I feel the team can improve on. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Recently I have seen, it has become a bit difficult most recently where whenever we are trying to generate a new password. And again sound sharing in some plans is still an issue but not a dealbreaker. Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

edit

Hello Ashutosh,

Thank you for sharing the great feedback about TeamViewer and we are thrilled to know that TeamViewer become a powerful tool for remote access connections!

Sometimes, TeamViewer does not support remote control but only screen-sharing with a certain range of devices and operating systems in general. If you are unsure about the compatibility, feel free to visit TeamViewer Community (https://community.teamviewer.com ) for any technical questions. Hope to see you there!

Best,

Ying/TeamViewer

Taniya J.

Software Developer

Enterprise (> 1000 emp.)

7/5/2026

"Reliable remote access for supporting users, client applications and distributed teams"

5/5

What do you like best about TeamViewer?

As a Software Engineer at JPMorgan Chase, I use TeamViewer to securely connect to remote development, testing, and support environments when I’m troubleshooting application issues. It makes it easy to collaborate quickly with distributed teams, resolve incidents faster, and reduce downtime by providing real-time access to systems without needing to be physically present. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

One area for improvement is connection latency and performance issues when accessing systems over slower networks. Frequent prompts and session reconnections can sometimes interrupt work Review collected by and hosted on G2.com.

Response from Ying Qin of TeamViewer

edit

Hello Taniya,

Thank you for taking the time to leave a review. We're delighted to hear that TeamViewer helps you quickly troubleshoot issues, support users, and collaborate with distributed teams without being on-site.

We also value your comments about performance on slower networks and occasional session interruptions. Our team continually works to improve connection stability and usability, and feedback like yours plays an important role in that process.

We appreciate your trust in TeamViewer and look forward to continuing to support your remote access needs.

Best,

Ying/TeamViewer