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SWEET! Alternatives & Competitors

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Top Alternatives to SWEET!

  • Zendesk Support Suite
  • Talkdesk
  • NICE inContact
  • CallRail
  • CallTrackingMetrics

Top 20 Alternatives & Competitors to SWEET!

Browse options below. Based on reviewer data you can see how SWEET! stacks up to the competition, check reviews from current & previous users in industries like #<Competitors::ProgrammaticText::Description::NullFilters:0x00007efd6f5306d8>, and find the best product for your business.
  1. Zendesk Support Suite

    (2,284)4.2 out of 5
    Optimized for quick response
  2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with SWEET!:
    I like how easy the interface is and the customizable filters. The app is also sweet as it allows mobile tracking of tickets and notifications if you are brave enough to turn it on!
  3. Talkdesk

    (1,202)4.4 out of 5
    Optimized for quick response
  4. World's Leading Cloud Call Center Software

    Categories in common with SWEET!:
    Colin M.
    Click to dials are sweet, but otherwise this thing sucks down CPU
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
  5. NICE inContact

    (879)4.2 out of 5
    Optimized for quick response
  6. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with SWEET!:
    Unlike other programs this one was easy to learn and came with many new useful short cuts such as transferring patients and putting them on hold. It been an easy transition for all the team.. I...Read more
  7. CallRail

    (695)4.6 out of 5
    Optimized for quick response
  8. CallRail is a phone call tracking and analytics platform that helps businesses understand which marketing campaigns are delivering valuable phone call conversions.

    Categories in common with SWEET!:
    Conversion actions and attribution models
  9. CallTrackingMetrics

    (562)4.5 out of 5
    Optimized for quick response
  10. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with SWEET!:
    Cory M.
    They have stayed cutting edge and have been a great partner for us.
  11. UJET

    (515)4.7 out of 5
    Optimized for quick response
  12. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with SWEET!:
    I love that is so easy to use. Very user-friendly! Ujet is an incredible tool! I use it at work and its high quality is better than its competitors! It is easy to use and is very efficient!
  13. Genesys Cloud

    (456)4.3 out of 5
    Optimized for quick response
  14. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with SWEET!:
    Jeff O.
    We have been using Genesys PureCloud for several years and find the features of the queue system, including its connectivity to Salesforce, very useful. When changes and updates are needed, it is...Read more
  15. Genesys Engage

    (396)4.3 out of 5
    Optimized for quick response
  16. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with SWEET!:
    With this service it is possible to manage all stages of our marketing campaigns conducted through email, and track their results, which generally can measure the quality of the relationships that...Read more
  17. Aircall

    (375)4.3 out of 5
  18. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with SWEET!:
    André C.
    I like the fact that in one interface I'm able to get a company phone number for my startup without the hassle to think about registering to an internet provider. I like to be able to program...Read more
  19. 3CX

    (352)4.4 out of 5
  20. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with SWEET!:
    Cedric C.
    3cx is secure and a great app for managing calls. Not complicated and it's easy to use or disposition calls. Also when it comes to going off queue is just a click of a button. Works for both...Read more
  21. X Series (Formerly Virtual Office)

    (282)4.0 out of 5
  22. X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with SWEET!:
    Angie W.
    The phone is easy to use and we don't have any issues. We use the text function the most and love that they added the ability to get pictures.
  23. Genesys PureConnect

    (280)4.2 out of 5
    Optimized for quick response
  24. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with SWEET!:
    I like that the system allows our employees to have access to all the data they need to assist consumers and provide the best customer service available. The system also allows us to add in rules...Read more
  25. CloudTalk

    (261)4.3 out of 5
    Optimized for quick response
  26. CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

    Categories in common with SWEET!:
    Convenience! Very easy to use and finding more and more helpful gadgets within the app.
  27. Five9

    (238)3.9 out of 5
    Optimized for quick response
  28. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with SWEET!:
    Eric A.
    Five9 rarely gives us any problems. When it does have a hiccup, they get it right back runninng.
  29. Dixa

    (236)4.2 out of 5
    Optimized for quick response
  30. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with SWEET!:
    Dixa feels a bit "undercooked". While it functions as an all-in-one communication systems quite well, it's sorely dependent on your setting up of it's various flows and what kind of implementation...Read more
  31. MiCloud Connect

    (207)3.8 out of 5
    Optimized for quick response
  32. Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with SWEET!:
    The portal allows for changes to be made by it admin
  33. RingDNA

    (196)4.5 out of 5
  34. RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with SWEET!:
    Ryan M.
    The software integrates completely with Salesforce. When I wanted tweks or adjustments made, the team was quick to hop on a call with me to get them done. The software is easy to use and intuitive....Read more
  35. JustCall

    (194)4.1 out of 5
  36. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with SWEET!:
    The integration with OnePageCRM is amazing!
  37. Creatio

    (182)4.6 out of 5
  38. Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with SWEET!:
    Creatio for us is a simple system which has allowed us to connect with customers in a faster way making specific sales without any inconvenience the system for us and managing to connect to the...Read more
  39. Kixie PowerCall

    (172)4.6 out of 5
  40. Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with SWEET!:
    The thing I like best about Kixie is the integration between our CRM and Kixie. It makes our life so much easier as we are able to make calls and have all the valuable information logged and saved...Read more