SurveyVista Pricing Overview

This tool hits all the marks for us.

1) Highly configurable, 100% native Salesforce application. If you are an experienced administrator, you will have no problem setting up surveys using this tool. We are using the survey for two different use cases, with entirely different delivery mechanisms. For our NPS, we load thousands of surveys using Data Loader. For our implementation surveys, we use a SFDC Flow to launch the surveys. Additionally, there are very easy-to-use out-of-the-box delivery mechanisms.

2) Excellent, responsive customer support. They generally get back within a few hours with helpful (not just perfunctory) replies.

3) Lots of nice features. For example, we want an email to go out with a primary survey question embedded into the email body. We want the customer to answer this question in the email, and then launch them into the full survey on the web (using a Salesforce site). SurveyVista does this seamlessly.

4) Good value. This was less expesive than our previous survey tool, and we don't have to worry about integrating it with Salesforce, because it's already there. Review collected by and hosted on G2.com.

You will need a capable Salesforce admin to make full use of the tool. Review collected by and hosted on G2.com.

We have been using this product since August 2024. Although I had some questions during the initial set-up, it was relatively easy to use and set up and get the responses to associate to the correct objects. The team has wonderful support though. They are patient and quick to respond and were able to solve all of my issues quickly. They had good documentation for me to walk through to do the initial set-up so it was nice to just do this at my own pace. Thank you! Review collected by and hosted on G2.com.

There some things that seemed like an easy fix and I was not sure why it was the way it was. For example, if you add options in addition to the 1-5, and label them 6, 7, etc...you have to unhide another place where you can set a different value but instead of accepting the label, it just leaves it blank...just show that field too or default it to what the label is would make more sense but once I understood what was happening, it was not a big deal! Review collected by and hosted on G2.com.