SPS Commerce Revenue Recovery Reviews & Product Details

What I like most about SPS Commerce Revenue Recovery is how easy it is to use. The interface feels intuitive to learn, and it helps the whole process run much more smoothly than it would if I had to handle it on my own. Review collected by and hosted on G2.com.

The least helpful feature of SPS Commerce Revenue Recovery, in my experience, is the prep chargeback feature. It isn’t very intuitive or easy to use, and the information I need doesn’t always populate as expected. Review collected by and hosted on G2.com.

It makes the deductions we receive from Walmart easily actionable and the auto-dispute feature is helpful to at least have some shot of recouping lost funds. Review collected by and hosted on G2.com.

There are specific types of deductions Supply Pike doesn't offer. Other than that, it seems like a great tool! Review collected by and hosted on G2.com.

I enjoy the simplicity of disputing deductions the most. We have been using SupplyPike's software for around 2.5 years now, maybe even 3 and I've enjoyed it as long as I've used it. We had to sort through thousands of deductions when we first integrated with SupplyPike, and it was very easy to get used to their software and really punch through those deductions. Within what seems like no time, we had most of our deductions already disputed. This process easily would have taken three times as long if we were not integrated with SupplyPike. It saves time and it's very convenient. Review collected by and hosted on G2.com.

I don't know if I'd count this as an issue with SupplyPike, but I know that the original burst of disputes you get once you sign on with SupplyPike (in our experience) sets a precedent for following years. However, in our case we had thousands of deductions needing to be sorted through and now we receive just a few weekly. It's hard to compare those numbers and not have a discussion about whether we truly need the service. We did decide to stay with SupplyPike though, and I'm glad. Review collected by and hosted on G2.com.

The integration of the software into our accounts was simple and effective. We were able to recover a lot of contested funds due to the automated process of disputing incorrect holdbacks. Review collected by and hosted on G2.com.

The only negative is the actual length in time the recovery is allowed. It would be most beneficial to be able to go back as far as the business has been in retailer accounts to dispute holdbacks or overages that have gone unseen. Review collected by and hosted on G2.com.

The app is user-friendly and provides excellent visibility into the deductions made by retailers. It significantly speeds up the process of reversing deductions and allows us to monitor progress with each retailer. Thanks to SupplyPike, we now have much greater confidence when managing deductions.

The monthly catch ups allow us to raise any queries with an actual human being and continue to use the platform in the best way Review collected by and hosted on G2.com.

Nothing, it gives a great summary and makes the process much simpler Review collected by and hosted on G2.com.

This software helps me quickly recover chargebacks, and it’s easy to use. Review collected by and hosted on G2.com.

I dislike the fact that you can’t refresh the link to retail whenever you want. Review collected by and hosted on G2.com.

{"I appreciate SupplyPike's consistent monthly fee structure, which offers a predictable cost compared to previous vendors that charged a percentage.","I find the setup process very smooth, with SupplyPike providing clear instructions and their representatives being highly informative and available.","I value the platform's ability to effectively dispute chargebacks and co-op promotions, which has been a relief and significantly beneficial for our company.","I find the SupplyPike portal easy to understand, with great visibility into current and past chargebacks, disputes, and settlement options.","I am impressed by the proactive and helpful customer service from account representatives who go above and beyond to assist and resolve inquiries.","I appreciate the time savings from the backend work SupplyPike performs on disputes, which would have been infeasible for me to handle alone."} Review collected by and hosted on G2.com.

Nothing I dislike. Review collected by and hosted on G2.com.

The customer service is great. Any question I have had has been delt with promptly and in a very professional manner. Also, the assistance they provide by navigating the customer deductions like Walmart has been a huge help. The system is not incredibly complicated either. Review collected by and hosted on G2.com.

I have noticed more deductions from Walmart. I'm not entirely sure they are correlated though. Review collected by and hosted on G2.com.

I love how supplypike easily summarizes your deduction data and basically allows you to create a new profit center within your business to win back a lot of chargebacks and fines that went overlooked or were extremely complicated to dispute directly through a retailers portal. Review collected by and hosted on G2.com.

Not really a total SupplyPike issue, as some have been a portal issue with another partner. But every now and then a connection to this portal has been an issue and manual uploading has been required. Not a huge deal, probably the only minor dislike I can think of Review collected by and hosted on G2.com.

I appreciate how SupplyPike enables us to handle disputes much faster, specifically by allowing real-time visibility of disputes and providing the capability to upload multiple documents at once. This feature significantly enhances our operational efficiency as it enables our team to manage disputes effectively without the need to hire additional staff. Overall, it makes our dispute process easier and more streamlined. Review collected by and hosted on G2.com.

I found that SupplyPike lacks in providing reports that could help understand why disputes were denied and to see common issues. This would help in better understanding the data and make more informed decisions. Review collected by and hosted on G2.com.