SPS Commerce Revenue Recovery Reviews & Product Details

What I like most about SPS Commerce Revenue Recovery is how easy it is to use. The interface feels intuitive to learn, and it helps the whole process run much more smoothly than it would if I had to handle it on my own. Review collected by and hosted on G2.com.

The least helpful feature of SPS Commerce Revenue Recovery, in my experience, is the prep chargeback feature. It isn’t very intuitive or easy to use, and the information I need doesn’t always populate as expected. Review collected by and hosted on G2.com.

I like that SPS Commerce Revenue Recovery is an automated system and that we only pay based on the amount we get recovered. If they don't recover anything, we don't have to pay, which means there's no downside to using the service—it's all upside. This service has added 100% profit to our bottom line because we don't pay unless they recover money for us. Without it, we wouldn't be recovering this money, and it directly impacts our company profitability. The initial setup was very easy; we just gave them access to our account, and they were off and running. Review collected by and hosted on G2.com.

We don't have any issues with SPS Commerce Revenue Recovery at this time. The only thing that we would probably want to reconsider if we were looking at other competition would be the price. But we believe that this service has a competitive price in the market. Review collected by and hosted on G2.com.

I like that 95% of the work it does requires none of my tracking, help or input. I know its working without me doing anything... and since my days are packed with other work its nice knowing they are working on my behalf without taking up my additional time. Review collected by and hosted on G2.com.

There is a small piece that requires uploading documents and I wish there was a better way to automate that... though I realize that's partly on my team not having a specific UPS/FedEx account to connect to Review collected by and hosted on G2.com.

I love that it is so easy to use, once you do the initial set up (which is very simple to integrate to your Amazon FBA account), the process is seamlessly and automatic. It is constantly checking for potential recoveries and you don't need to worry about ANYTHING. Their customer support is also great!! Review collected by and hosted on G2.com.

Nothing really. I'm pretty satisfied with their service as it is. The commission they take for each recovery is well deserved. Review collected by and hosted on G2.com.

The automation makes it so easy to use without constantly needing to log in. The customer service is also great. Review collected by and hosted on G2.com.

It's a little time consuming to reconcile with our records and ensure we are correctly booking the transactions in our financials Review collected by and hosted on G2.com.

I love how SPS Commerce Revenue Recovery saves countless hours by auditing invoices and disputing shortages with Amazon, effectively recovering overcharges. The hands-off approach is fantastic, and I appreciate the great communication and clear dashboard that shows what they are working on. It makes everything super easy, freeing up my time to work on things that actually grow revenue for our account. The initial setup was extremely easy, and this clarity and efficiency are a breath of fresh air compared to our previous, more expensive option. Review collected by and hosted on G2.com.

Nothing of note, it works great with little effort. Review collected by and hosted on G2.com.

It’s easy to navigate, claim processing is straightforward, and Customer Success is always available to help with any questions. The BOLs are interfaced for automatic deductions making things move smoothly. I have setup automatic text for each code when the auto job works it pulls in my text. Review collected by and hosted on G2.com.

My main complaint is that I can no longer open a claim in a new window. I used to be able to open multiple claims at the same time, but now I can’t, which makes it harder to work on more than one claim at once. Review collected by and hosted on G2.com.

I love how SPS Commerce Revenue Recovery is so hands-off. It really just does everything for me, saving me hours and hours of work every single week. It's like having another employee working in the background. The feature I value the most is the recovery for shipments because it's reassuring to know what we're sending won't get lost and will be paid out. Review collected by and hosted on G2.com.

I think the onboarding when I onboarded was a little bit rocky. That being said, I think it's changed by now. Review collected by and hosted on G2.com.

I like that SPS Commerce Revenue Recovery works through the shipment issues to provide me only with the discrepancies. This allows me more time to handle other work. They sort and only provide me with shipments that have issues. They also know Amazon's policies well enough to better pursue the case. Review collected by and hosted on G2.com.

The people working on each case could use a Standard Operating Procedure. They shouldn't request items already supplied or ask for additional invoices for items not sent in. Review collected by and hosted on G2.com.

I like how SPS Commerce Revenue Recovery helped us recover some revenue we didn't know we could. Although it hasn't had a huge impact on ongoing operations, going back retroactively to recover fees was beneficial and helped us recoup some past losses. The initial setup was relatively easy. Review collected by and hosted on G2.com.

There's just not a ton of value we get on a go forward basis because we've improved our processes, so not sure. Review collected by and hosted on G2.com.