SPS Commerce Revenue Recovery Reviews & Product Details

What I like most about SPS Commerce Revenue Recovery is how easy it is to use. The interface feels intuitive to learn, and it helps the whole process run much more smoothly than it would if I had to handle it on my own. Review collected by and hosted on G2.com.

The least helpful feature of SPS Commerce Revenue Recovery, in my experience, is the prep chargeback feature. It isn’t very intuitive or easy to use, and the information I need doesn’t always populate as expected. Review collected by and hosted on G2.com.

I love that it is so easy to use, once you do the initial set up (which is very simple to integrate to your Amazon FBA account), the process is seamlessly and automatic. It is constantly checking for potential recoveries and you don't need to worry about ANYTHING. Their customer support is also great!! Review collected by and hosted on G2.com.

Nothing really. I'm pretty satisfied with their service as it is. The commission they take for each recovery is well deserved. Review collected by and hosted on G2.com.

The automation makes it so easy to use without constantly needing to log in. The customer service is also great. Review collected by and hosted on G2.com.

It's a little time consuming to reconcile with our records and ensure we are correctly booking the transactions in our financials Review collected by and hosted on G2.com.

It’s easy to navigate, claim processing is straightforward, and Customer Success is always available to help with any questions. The BOLs are interfaced for automatic deductions making things move smoothly. I have setup automatic text for each code when the auto job works it pulls in my text. Review collected by and hosted on G2.com.

My main complaint is that I can no longer open a claim in a new window. I used to be able to open multiple claims at the same time, but now I can’t, which makes it harder to work on more than one claim at once. Review collected by and hosted on G2.com.

I love how SPS Commerce Revenue Recovery is so hands-off. It really just does everything for me, saving me hours and hours of work every single week. It's like having another employee working in the background. The feature I value the most is the recovery for shipments because it's reassuring to know what we're sending won't get lost and will be paid out. Review collected by and hosted on G2.com.

I think the onboarding when I onboarded was a little bit rocky. That being said, I think it's changed by now. Review collected by and hosted on G2.com.

I like that SPS Commerce Revenue Recovery works through the shipment issues to provide me only with the discrepancies. This allows me more time to handle other work. They sort and only provide me with shipments that have issues. They also know Amazon's policies well enough to better pursue the case. Review collected by and hosted on G2.com.

The people working on each case could use a Standard Operating Procedure. They shouldn't request items already supplied or ask for additional invoices for items not sent in. Review collected by and hosted on G2.com.

The general set-up process was very quick and took very little lift on my team's part. The ease of use and quick results has been incredible. We've had an amazing Customer Success Manager who is super responsive and has quickly answered any and all of my questions. Review collected by and hosted on G2.com.

At the moment, I have not seen any downsides to using SPS Commerce Revenue Recovery. Review collected by and hosted on G2.com.

It makes the deductions we receive from Walmart easily actionable and the auto-dispute feature is helpful to at least have some shot of recouping lost funds. Review collected by and hosted on G2.com.

There are specific types of deductions Supply Pike doesn't offer. Other than that, it seems like a great tool! Review collected by and hosted on G2.com.

I enjoy the simplicity of disputing deductions the most. We have been using SupplyPike's software for around 2.5 years now, maybe even 3 and I've enjoyed it as long as I've used it. We had to sort through thousands of deductions when we first integrated with SupplyPike, and it was very easy to get used to their software and really punch through those deductions. Within what seems like no time, we had most of our deductions already disputed. This process easily would have taken three times as long if we were not integrated with SupplyPike. It saves time and it's very convenient. Review collected by and hosted on G2.com.

I don't know if I'd count this as an issue with SupplyPike, but I know that the original burst of disputes you get once you sign on with SupplyPike (in our experience) sets a precedent for following years. However, in our case we had thousands of deductions needing to be sorted through and now we receive just a few weekly. It's hard to compare those numbers and not have a discussion about whether we truly need the service. We did decide to stay with SupplyPike though, and I'm glad. Review collected by and hosted on G2.com.

The integration of the software into our accounts was simple and effective. We were able to recover a lot of contested funds due to the automated process of disputing incorrect holdbacks. Review collected by and hosted on G2.com.

The only negative is the actual length in time the recovery is allowed. It would be most beneficial to be able to go back as far as the business has been in retailer accounts to dispute holdbacks or overages that have gone unseen. Review collected by and hosted on G2.com.