SPS Commerce Revenue Recovery Reviews & Product Details

The ability to see overages and deductions for all of our customers that we've added to SPS Commerce Revenue Recovery and dispute them in one place. I also like and appreciate the bi-weekly help we have received from the SPS Recovery Team. They have really helped us to use the software more efficiently. Review collected by and hosted on G2.com.

I have to say that there's really nothing I dislike about it. You do have to devote time to using it if you want results. I think adding some training time when first setting it up would have helped. It would have been helpful to know upfront that it does take time to learn the software and use it efficiently. Review collected by and hosted on G2.com.

The reporting and workflow tools are especially valuable because they help our team quickly understand why deductions are happening and take action right away. They’ve strengthened our overall revenue recovery process by making it more organized, consistent, and easier to measure. The system also integrates smoothly with our existing processes, which cuts down on manual data entry and reduces the amount of reconciliation we have to do. Review collected by and hosted on G2.com.

The biggest area for improvement is the user interface and the flexibility of the reporting. Although the system provides a lot of useful information, it can still take several steps to locate exactly what I need, and some reports would be much easier to use if they were more customizable. It would also help to have greater flexibility when configuring workflows and dashboards for different types of deductions, so it’s simpler to tailor the setup to each scenario. Review collected by and hosted on G2.com.

What I like best about SPS Commerce Revenue Recovery is the visibility and organization it brings to deductions and chargebacks. It helps streamline the review process, keeps everything centralized, and makes it much easier to identify discrepancies and recover missed revenue. The platform also saves our team a significant amount of time compared to managing claims manually. Review collected by and hosted on G2.com.

There is also a learning curve when navigating the reporting and deduction details initially. However, once the system is understood, it becomes a valuable tool for managing recovery workflows more efficiently. Review collected by and hosted on G2.com.

End-to-end service. Specifically, I like that it can “read” our shipping docs (BOLs/PODs) and attach them to the corresponding dispute. Dan also translates all of the technical jargon well, which makes the process much easier to follow. This has saved me hours of pulling the docs and uploading them myself-especially since we could find no other provider for that service in Canada. The SPS web portal is well designed, but there are some parts that Dan is very helpful at explaining. Review collected by and hosted on G2.com.

I’d like the automatic reports to include the actual data in the email, instead of only sending a link that forces me to go back into the SPS portal to download them. My goal is to match up which deductions have been paid in SPS with what I have in open AR, but right now that process is still very manual. Review collected by and hosted on G2.com.

SPS Commerce Revenue Recovery (formerly Carbon 6 Technologies/ChargeGuard) has been a trusted partner in our revenue recovery efforts since September 2023. Their expertise provides an important secondary review of invoice discrepancies, insight into evolving dispute trends, and access to specialized tools and negotiation strategies that enhance our recovery outcomes. Through this partnership, we have successfully recovered $1.4 in Amazon dispute revenue to date, generating meaningful financial value while strengthening our overall dispute management process. We appreciate always having access to chargebacks insights and recovery metrics and ease of access through their website portal. Review collected by and hosted on G2.com.

As ChargeGuard has evolved into Carbon 6 Technologies and now SPS Commerce, we look forward to continuing the strong partnership and personalized support that has been a key part of our success over the years. As we consider expanding our relationship and onboarding additional chargeback customers, we hope to see commission structures remain competitive and reflective of the loyalty and trust built through our long-standing partnership. Review collected by and hosted on G2.com.

The communication is really good, Bry is so friendly and helps me out a lot. Seeing the BOLs is really nice and seeing all of that is really helpful. Submitting claims is very easy and is very nice. Review collected by and hosted on G2.com.

Something I wish it had was the amount of deductions it had in total. Like in the dashboard there is a thing called deduction by amount, then you select the count, I wish it would just have that full number as well rather than me adding it up. Also I wish in summary section there is a total undisputed section for all suppliers so then i can click into it and see all the undisputed shorts to submit rather then go one supplier at a time. I brought this up before i guarantee all the other sps revenue recovery would like this feature . Review collected by and hosted on G2.com.

I really appreciate how SPS Commerce Revenue Recovery makes it quicker and easier to reduce time spent investigating and disputing chargebacks by automatically highlighting savings and even disputing them on our behalf. The dashboard is another feature I like a lot; it's incredibly intuitive and provides detailed insights into charges and savings. These insights are invaluable as they help me quickly identify potential savings, which used to be a challenging manual task with Amazon's Vendor Central portal. The setup process was incredibly simple, and our account executive provided excellent training. Overall, I'd definitely recommend SPS Commerce Revenue Recovery, and I'd rate it a 10 out of 10. Review collected by and hosted on G2.com.

I wish SPS could support other major brands we do business with, not just Amazon. While talking to our SPS account executive, I found out that the same solution isn't available yet for those companies that use SPS as an EDI partner. Review collected by and hosted on G2.com.

Our contacts were always in direct contact with us and prepared to navigate through recovery challenges with Amazon professionally with an action plan and relentless follow up Review collected by and hosted on G2.com.

We paid a fairly large commission fee compared with the offers we had from other agencies; however, it felt reflective of the work that was undertaken and the systems in place that enabled a significant recovery for the business. At first, we were a bit confused about how it integrated with our Profitero contract, but once that was clarified we built a strong relationship, and it delivered a more than acceptable level of performance. Review collected by and hosted on G2.com.

The UI and the support, it is very simple to use this to recover claims Review collected by and hosted on G2.com.

There anything I really dislike, maybe i you could chosse more than 100 of claims at same time that would be helpfull and some more usa of the AI Review collected by and hosted on G2.com.

I appreciate that we don't have to do any of the work ourselves because our account rep, Kelsey Wyton, and her team handle all of it. Kelsey is a great representative—she's pleasant, responsive, and excellent about following up. If she doesn’t know the answer to a question, she gets it from her team and reports back quickly. Their knowledge of Amazon's processes and technology helps interface with Amazon, significantly reducing the time and effort my team would need to put in. The initial setup was very easy because Kelsey walked us through everything. Review collected by and hosted on G2.com.

It would be nice if the scope of work they handle could be increased to include Amazon audit files and product returns. Review collected by and hosted on G2.com.