Sumsub Reviews & Product Details

Sumsub provides an excellent combination of functionality, performance, and ease of use. The platform is intuitive for both administrators and end users, integrates well with our existing systems, and delivers fast, reliable verification. Their AI-powered verification helps automate reviews while maintaining high accuracy, and the dedicated support team has been responsive and knowledgeable throughout onboarding and beyond. Overall, it offers strong value for money and has been a great partner for our compliance needs. Review collected by and hosted on G2.com.

The biggest area for improvement is the onboarding process. The implementation timeline can be longer than expected, with multiple agreements, approvals, and production sign-offs creating unnecessary administrative overhead, particularly for reseller partners. In addition, while the ability to escalate support tickets is appreciated, the first-line support team could benefit from deeper product knowledge to improve first-contact resolution and reduce the need for escalations. Review collected by and hosted on G2.com.

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Overall, we have had a positive experience working with Sumsub. The service is reliable, handles large volumes of checks well, and covers our key KYC and AML needs. For our business, it is especially important that the platform is stable and can process a large number of users quickly and efficiently.

I would also like to highlight the work of the Sumsub team, especially our Customer Success Manager, Anastasia Korneyeva. Whenever questions arise, the team is usually quick to get involved, explain the details, and help resolve any issues. Review collected by and hosted on G2.com.

That said, there are still some areas that could be improved. First and foremost, we would appreciate greater transparency in pricing and a clearer breakdown of usage across individual services. When volumes grow quickly, it becomes difficult to forecast the final cost in advance. We would also welcome greater flexibility when reviewing commercial terms for existing customers. Review collected by and hosted on G2.com.

Sumsub has been a great KYC provider for us. The platform is incredibly thorough and gives us confidence that our verification process is being handled properly, while still integrating smoothly into our own platform.

One of the biggest standouts is their team. They’re extremely responsive whenever we have a question or need help working through something. Their AI support bot is also surprisingly good. It’s useful for getting quick answers, rather than just another layer between you and support.

The integration has worked well for us, and overall the platform feels mature and comprehensive. The platform offers many capabilities when you need to go deeper into a particular verification or compliance workflow. Review collected by and hosted on G2.com.

Because the platform is so comprehensive, there can be a bit of a learning curve when you first start working with all of the available settings and options. That said, their documentation and responsive support team make it relatively easy to work through. Review collected by and hosted on G2.com.

It's highly versatile and configurable, enabling you to build your compliance program in one place. Review collected by and hosted on G2.com.

The crystal intelligence integration does not give you enough information to make wallet screening investigations efficient, so we're thinking it may be better to integrate with a blockchain analytics provider directly. They also don't have SAR/STR filing integrations for the US or Canada which is a key feature. Review collected by and hosted on G2.com.

It offers high-quality, customizable features across the entire customer KYC and TM lifecycle, complemented by a support team that is always willing to find the solution that best fits our needs. Review collected by and hosted on G2.com.

One drawback could be the high base cost of the KYB service. Review collected by and hosted on G2.com.

The UI is structured well, and it's easy to find what you are looking for. It integrates amazingly with our platform to make verifying your account as easy as possible for a customer, but also for the agent who might be reviewing it. It works super fast with our back office, and when you approve an application, it is almost instantly translated into other connected workspaces. I honestly cannot give an opinion on the support, since we haven't ran into any major issues that would require reaching out to them, ever since I've been working with it. They are great at planning, scheduling meetings to discuss future implementations, and suggesting the best courses of action. I haven't used the AI aspect of it, but I'm sure it might be helpful, just not to everyone. Review collected by and hosted on G2.com.

Lately, the accuracy of the extraction of names/information out of certain documents has led to a manual review by an agent. It's a no-brainer for that to be upgraded soon. Review collected by and hosted on G2.com.

Makes KYC and KYT so easy and helps reduce a lot of time. Review collected by and hosted on G2.com.

Sometimes it’s a bit difficult to find things, and we have to type the complete word because it doesn’t pull up related results. Review collected by and hosted on G2.com.

I like that you have the liveness check, you can also check documents and it makes the process automatic faster and smoother Review collected by and hosted on G2.com.

It's fairly good for the purpose it serves Review collected by and hosted on G2.com.

UI interface that makes it easier to read the informations Review collected by and hosted on G2.com.

Limitations remain in allowing clients to control configuration and threshold settings. Despite raising these issues multiple times, they have maintained that the current setup is inherent to their system. Support has also been unhelpful, as it does not address the core problem, and human support agents appear to lack sufficient technical knowledge. Review collected by and hosted on G2.com.

What I like best about Sumsub is the Workflow Builder - it lets us build our own verification logic without needing a dev team for every change. It's flexible enough to set up the review scenarios we actually need, like splitting soft and hard rejects for nighttime automation. Review collected by and hosted on G2.com.

Honestly, nothing major to complain about - it covers what we need. Review collected by and hosted on G2.com.