# Stitch Reviews **Vendor:** Stitch Consulting Services, Inc **Category:** [ Braze Consulting Services](https://www.g2.com/categories/braze-consulting-services) **Average Rating:** 4.8/5.0 **Total Reviews:** 93 ## About Stitch Stitch is the go-to consultancy for marketers that use Braze —&nbsp;and our sole mission is to help marketers drive real results with Braze. We launched in September 2022, and by early 2024, we achieved Orbit Status as a Braze partner — the highest attainable tier of partnership. One of our biggest flexes is that we hold more Braze certifications than any other company in the world. Our world-class team of martech experts has deep platform experience in Braze and beyond, and we've been helping brands big and small, across industries, move to and do more with Braze. And we're having a blast doing it. Partner with us. ## Stitch Reviews ### 1. Expert Strategy and Implementation Guidance **Rating:** 4.5/5.0 stars **Reviewed by:** Roman H. **Reviewed Date:** February 10, 2026 **What do you like best about Stitch?** I really appreciate Stitch for their expertise. They know Braze better than anyone else, even better than Braze themselves, which is impressive. They bring practical and applicable solutions to our problems due to their know-how and experience with the technology. Whenever we face an issue, we can rely on them to provide good recommendations on how to implement solutions via Braze. Their deep understanding of the tool and industry practices makes them valuable, especially when we need to leapfrog some of the problems we're experiencing. This understanding is a key reason I'm considering renewing with Braze. **What do you dislike about Stitch?** I would say a faster time to solution or time to value. Right now, I have a handful of projects that I'm working with them on. And I know that they know answers and can provide them in potentially a much quicker turnaround than they currently do. It takes a little bit longer than I would like them to, and there's iterations around presentations and solutions, and that's not necessarily what I need, especially when it's relatively easy stuff for them / sometimes what's needed is just a quick answer. **What problems is Stitch solving and how is that benefiting you?** Stitch helps us align our goals with technical solutions using Braze, solving CRM challenges with expertise. Their deep knowledge accelerates our strategy implementation, effectively bridging strategy with technology, and facilitates optimal solutions, making them essential in overcoming hurdles. ### 2. Top-Tier Technical Expertise That Makes Complex Problems Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Eric E. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Stitch?** Their technical expertise is exceptional. They consistently solve complex problems and have a real gift for communicating those solutions back in a clear, accessible way. **What do you dislike about Stitch?** Nothing comes to mind; all of our needs were satisfied. **Recommendations to others considering Stitch:** If you're seeking a team that sets aside the noise and executes with speed and precision, Stitch is the right choice. **What problems is Stitch solving and how is that benefiting you?** Stitch established our Rbaze implementation thoughtfully, putting practices and processes in place that allowed us to operate independently. Even after we transitioned to running on our own, they remained available to provide additional support whenever we needed it. ### 3. Email Marketing Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Emma P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Stitch?** They have been vital to the implementation project. I'm not sure if we would have had a successful launch without them. They are knowledgable and organized and have kept the project running. Even if people are on vacation or need to roll off they always have an SME who can answer any questions. They are incredibly responsive and fun to work with. **What do you dislike about Stitch?** There isn't anything I can think of, I just wish I had the ability to continue working with them longterm. **Recommendations to others considering Stitch:** Stop considering and sign the contract **What problems is Stitch solving and how is that benefiting you?** They’re helping with a large Braze implementation, coordinating between two separate development teams and the marketing team on the business side to keep the process as seamless as possible. ### 4. Responsive Team and Scalable Guidance with Braze **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Stitch?** Their team is responsive and willing to work through technical questions with us. They’ve also been helpful in providing guidance on how to structure things within Braze so that it’s easier to scale as our programs grow. It’s useful to have an external perspective when thinking through technical solutions and best practices. **What do you dislike about Stitch?** Working with an external partner can require a fair number of meetings to align on context, requirements, and updates. It’s also a relatively expensive service, so it’s important to be thoughtful about where their support is most valuable. **Recommendations to others considering Stitch:** It’s helpful to come into the relationship with clear goals for what you want to accomplish in Braze and where you want support, whether that’s migration, technical architecture, or campaign operations. The partnership tends to work best when there’s regular communication and defined priorities. **What problems is Stitch solving and how is that benefiting you?** Stitch has primarily helped support our migration to Braze and stabilize our messaging infrastructure as we scaled. They’ve been helpful in working through technical implementation questions and making sure our Braze instance is structured in a way that can support long-term growth. Having a partner who can help think through architecture and troubleshooting has helped us move faster on certain initiatives. ### 5. Stitch: A Seamless Partner for Migration Success **Rating:** 5.0/5.0 stars **Reviewed by:** Randall R. **Reviewed Date:** February 10, 2026 **What do you like best about Stitch?** I appreciate how Stitch has been helping us migrate and onboard with Braze as our marketing automation platform, rapidly aiding our technical teams to get past the learning curve. Their solutions are really well thought out and documented, which I find particularly helpful. It's encouraging that they never hesitate to inform us when they need to seek deeper insights from their team, making me feel confident in the depth and readiness of their support. I value the sense of partnership and collaboration from Stitch as they feel like an extension of our team, without indulging in 'nickel and diming'. **What do you dislike about Stitch?** Nothing **What problems is Stitch solving and how is that benefiting you?** Stitch helps us rapidly migrate to Braze by leading and assisting with best practices, enabling our technical teams to overcome the learning curve quickly. ### 6. Thorough Documentation and Approachable, Always-Helpful Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Stitch?** They were very thorough with the documentation and always willing to help. Approachable, available, and easy to get along with throughout. Great at explaining requirements to other areas of the business, and helping us to get things prioritised with other teams. When we encountered some issues, they were very keen to find solutions and supported us every step of the way. **What do you dislike about Stitch?** While the documentation is great overall, some of it—particularly the lengthy Word documents—was quite hard to follow. That may have contributed to a few of the issues we encountered, as it led to misunderstandings between both parties. **What problems is Stitch solving and how is that benefiting you?** Stitch helped us with our Braze onboarding, including discovery sessions with Braze and all of our teams, account setup, data mapping, and the setup and testing of four core canvases. They also supported IP warming and other related onboarding work. ### 7. Personable, Knowledgeable Support That Makes Stitch Easy to Work With **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Stitch?** Stitch is very personable and easy to work with. They are extremely knowledgeable and willing to talk through any solutioning and technical aspects that allow our teams to gain a greater understanding of the workflow and capabilities. **What do you dislike about Stitch?** At times, it can be challenging to schedule time with Stitch on short notice because of constraints in our large internal teams’ calendars, along with Stitch’s existing commitments to other clients. We understand their priorities and appreciate the flexibility they provide when an issue is critical and we need support. **Recommendations to others considering Stitch:** I would highly recommend Stitch to anyone interested in partnering with them. Our experience has been excellent, thanks to their depth of knowledge, strong attention to detail, and truly personalized approach to the partnership. **What problems is Stitch solving and how is that benefiting you?** Stitch has been helping our organization integrate the Braze platform for patient and provider outreach with our various product offerings. They have been extremely knowledgeable about the functionality available within Braze and have been great at brainstorming solutions—whether that means adapting our current legacy platform workflows into Braze or creating new approaches to drive greater efficiency and impact. ### 8. Deep Braze Expertise That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Stitch?** I really appreciate how knowledgeable they are about all things Braze. They also take the time to teach you how to use the tool and to walk you through how they set something up in your environment, which gives me a much clearer understanding overall. **What do you dislike about Stitch?** Sometimes the communication can be a little off. For example, while we were working on a project, the Stitch team couldn’t access the password we sent them, and it wasn’t communicated to us that they were having trouble getting in for almost a month. **Recommendations to others considering Stitch:** If you’re looking for a team that can get things done quickly and get it almost perfect the first time around, Stitch is your team! One thing to keep in mind is that this level of speed and quality comes with a price, so be prepared to pay a little more than you might with another agency. That said, in my experience, it’s well worth the money you spend. **What problems is Stitch solving and how is that benefiting you?** Stitch was brought on to help our company onboard to Braze, and they’ve been really helpful in guiding me through how to navigate the platform. Overall, they’ve been a great sounding board for figuring out how to get things done and for working through questions as they come up. We extended our contract with them to help get a few other projects up and running, and they’ve continued to be a huge help. In particular, they’ve done a great job guiding our team on Braze best practices and keeping us moving in the right direction. ### 9. The best of the best **Rating:** 5.0/5.0 stars **Reviewed by:** Allie L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Stitch?** I like the people at Stitch. The team is SMART, responsive, kind, and easy to work with. **What do you dislike about Stitch?** Nothin'. But I need to get to 33 characters, so I'll say not enough dog pics in our Stitch chat **Recommendations to others considering Stitch:** If you're looking for a team to exceed expectations, Stitch is your best bet **What problems is Stitch solving and how is that benefiting you?** Implementation of new platform, Braze Migrating existing patient journeys to Braze Creating new patient journeys QAing our work Helping brainstorm out of the box solutions and so much more ### 10. Amazing Action-Oriented Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Stitch?** Team is strong at both delivering on the day to day requirements while also providing more strategic thought partnership. It was great to have that balance in the team of both day to day operational effectiveness and strategic thinking. **What do you dislike about Stitch?** Just wish we could have more hours with the team! Always a struggle to prioritize the many projects and campaigns we want to deliver with the team. **Recommendations to others considering Stitch:** Be clear in what you are looking for from the team, but don't shy away from giving high level, ambiguous problems to allow them to solve. **What problems is Stitch solving and how is that benefiting you?** The Stitch team has been an incredible partner for all things Braze - from tactical support of active campaigns to thoughtful partnership & guidance in setting up net new campaigns. In my most recent role, I was able to lean on the team to help from day 1 on a new initiative - this included solutions brainstorming, development of the canvas to support our goals, and then delivering on building and making this effort live. This campaign delivered millions of messages, helping to eliminate customer experience pain-points & stress, while allowing us to clearly meet our initiative goals. ### 11. Outstanding Partnership, Delivering Exceptional Value and Impact **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Stitch?** What I like best about Stitch is the caliber of their people. Our business strategist, Wendy Bombardi, was outstanding. She was not only a fantastic thought partner but also able to expertly complement our team's skill sets. What was most helpful was her ability to combine deep expertise in Braze with strong project management, keeping us on track and ensuring nothing fell through the cracks. That blend of strategic insight and disciplined execution made all the difference in our migration. **What do you dislike about Stitch?** Honestly, there’s nothing to dislike. Stitch was great! **What problems is Stitch solving and how is that benefiting you?** Stitch solved for both the business strategy and technical execution we needed during our expedited migration to Braze. They acted as both a strategic partner and a hands-on technical producer, ensuring we could move quickly while maintaining quality. That combination of expertise allowed us to hit our deadlines with confidence and set us up for long-term success. ### 12. A crucial extension of our team **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica B. | Senior Manager - Loyalty Product Delivery, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Stitch?** They really felt like part of the team. The team we worked with was very hands on and got their hands dirty figuring out some of most complex issues. **What do you dislike about Stitch?** The biggest downside is because they are project based if you can't retain them due to budget they may not have the same resources with the historical knowledge available if you need to bring them back in later. **Recommendations to others considering Stitch:** If you need help beginning to end for a lean team or limited resources, Stitch is an excellent partner. They have specialist for anything from development to data to journey orchestration and their project managers are on top of things! Although due to their incredible organization and team, if your team has a hard time making timely decisions or you don't have someone available for consistent meetings you will not be making the most of your budget and time with their team. **What problems is Stitch solving and how is that benefiting you?** Our very lean team needed to upgrade to a marketing automation platform. Due to our limited resources we tapped Stitch to help us with data planning, campaign planning, implementation, timeline, testing, and support with our loyalty and new MAP vendors. ### 13. Outstanding Braze Partner – Strategic, Reliable, and Results-Driven **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag S. | Manager, Marketing Data Operations, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Stitch?** What sets Stitch apart from typical tech partners is their proactive and consultative approach. They haven’t just executed tasks — they’ve consistently gone above and beyond by offering thoughtful suggestions, industry best practices, and strategic guidance throughout our migration from Salesforce to Braze. Their team has been deeply involved, not just technically, but also in understanding our business goals and aligning the implementation accordingly. They’ve helped us stay on track with timelines while ensuring we follow scalable and future-proof solutions. We truly value their responsiveness, attention to detail, and the sense of ownership they’ve shown throughout the process. It’s been a collaborative and smooth experience, and their partnership has made a complex migration feel much more manageable. **What do you dislike about Stitch?** One minor challenge we’ve faced is the limited access to their team due to the nature of our engagement agreement. At times, it can feel like we’re working within tight windows for support. That said, Stitch has done an excellent job of making the most of the time we have with them. Their team is highly focused, responsive, and efficient, ensuring that any issues or questions we raise are addressed promptly and effectively. While more flexible access would certainly be helpful, their dedication during scheduled time slots has minimized any major impact. **Recommendations to others considering Stitch:** If you’re considering Stitch as a Braze implementation partner, we highly recommend them. They bring a strong mix of technical expertise, strategic thinking, and a genuinely collaborative approach to the table. Stitch isn’t just a vendor — they act as an extension of your team. Their ability to provide thoughtful recommendations, follow best practices, and ensure timely delivery makes them a valuable partner during what can otherwise be a complex transition. While engagement time may be structured based on your agreement, Stitch maximizes every interaction to deliver meaningful progress and clear outcomes. For teams looking to migrate to Braze with confidence and clarity, Stitch is a great partner to have by your side. **What problems is Stitch solving and how is that benefiting you?** The Stitch team is helping us migrate our digital marketing operations from the Salesforce ecosystem to Braze. ### 14. Supportive, Strategic, and Scalable Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamen R. | Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Stitch?** The solutions engineer was incredibly patient and collaborative, taking the time to teach our team, understand our unique challenges, and offer tailored solutions. Their ability to break down complex technical concepts and guide us through implementation made a huge difference. **What do you dislike about Stitch?** There’s very little to dislike. If anything, we’d love even more documentation or examples to help onboard new team members faster. But overall, the support and expertise more than make up for it. **Recommendations to others considering Stitch:** If you're looking to scale your marketing technology with a partner who brings both technical expertise and strategic insight, Stitch is a great choice. Be ready to collaborate closely—they’ll meet you where you are and help build for where you want to go. **What problems is Stitch solving and how is that benefiting you?** Stitch has helped us overcome roadblocks in automating and optimizing our email marketing workflows. Their support has enabled us to improve and scale our processes, enable new workflows, and improve campaign efficiency. ### 15. Reliable Martech Partner Delivering Both Execution and Strategy **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor S. | Founder, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2025 **What do you like best about Stitch?** Responsiveness: Whether it’s a pressing production issue or a quick question about audience segmentation, the Stitch team is always on the ball. Friendly, collaborative approach: They feel like true partners rather than vendors, easy to work with and highly knowledgeable. Deep expertise: From Braze technical know-how to broader martech architecture, their advice is both practical and forward-looking. **What do you dislike about Stitch?** Onboarding can take a bit of time, as they get up to speed on our internal systems, naming conventions, and existing campaign libraries. However, this is more a natural consequence of any external partner integrating with our own processes than a shortcoming of Stitch itself. **Recommendations to others considering Stitch:** If your team needs a hands-on extension of your own martech group, someone who can both execute campaigns and advise on your toolstack roadmap, Stitch is an excellent choice. Just be ready to share documentation on your existing processes up front to accelerate their ramp-up. With that, you’ll quickly see smoother launches, smarter strategies, and a partner invested in your long-term success. **What problems is Stitch solving and how is that benefiting you?** Stitch has helped us quickly stand up and optimize complex Braze canvases, streamlining our customer engagement flows without us having to deep-dive into every campaign detail. Beyond day-to-day execution, they’ve guided our team through selection and integration of key martech tools, advising on best practices and helping us avoid common pitfalls. Their strategic counsel means we’re not just “building stuff,” we’re building the right stuff, aligned with our broader marketing and revenue goals. ### 16. Stitch review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Stitch?** They have a strong, in-depth understanding of the technical side of Braze. They’re always willing to help, and they respond quickly whenever something comes up. The team is consistently friendly, supportive, and genuinely helpful. **What do you dislike about Stitch?** I have no complaints—the team has been excellent! **What problems is Stitch solving and how is that benefiting you?** Stitch has been QAing my campaigns and canvases set ups, giving me technical solutions to stakeholder requirements, and overall helping me understand Braze more. They have been a great help in all of our projects! ### 17. Stitch X Delta Defense Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Aidan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Stitch?** I like their honesty and transparency when it comes to the issues they have raised. I am also appreciative of how valued our input is when we are collaborating on solutions. **What do you dislike about Stitch?** The quality of work we have been given from Stitch has been above my expectations however there are times I wish we had more allocated time with them. Given how our current contract is structured we are allocated a certain about of hours with solutions architects each week and in those hours we are getting the absolute best work from Stitch and we are incredibly happy with how our partnership has blossomed. All in all, there is nothing quality wise that I am disappointed with or think Stitch needs to improve, but I wish we had more time with them on occasion. **What problems is Stitch solving and how is that benefiting you?** Stitch was able to provide us with clear and concise information regarding how effective our usage of Braze is and how we can improve. ### 18. Exceptional Support and Expertise from the Stitch Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Stitch?** The team members we work with are extremely knowledgeable, responsive, and always willing and available to answer our many questions. **What do you dislike about Stitch?** I have not run into any downsides working with Stitch. **What problems is Stitch solving and how is that benefiting you?** Stitch is our partner in migrating from our in-house customer journey orchestration platform to Braze and are serving as experts in the platform. They are sharing best practices, taking the lead on building out complex journeys, and helping our team level up to eventually own the work. ### 19. Strategic Marketing Support That Drives Real Results **Rating:** 5.0/5.0 stars **Reviewed by:** Sean A. | Data analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Stitch?** Working with Stitch has been an outstanding experience. Their team is highly knowledgeable, responsive, and truly invested in helping us tackle our business challenges. They consistently deliver clear, actionable strategies that produce measurable results. Stitch stands out for their dedication to customer service—even making in-person visits to our headquarters to ensure alignment and support. Their deep industry expertise and fresh, innovative ideas have been especially valuable to our lean team, which lacks both bandwidth and advanced marketing experience. They've shown a strong ability to adapt to our unique in-house loyalty program and existing processes, while offering practical improvements to better integrate with platforms like Snowflake. In addition, Stitch is driving a culture of experimentation by encouraging A/B testing across our marketing efforts—an approach that’s already enhancing our ability to derive meaningful insights. I highly recommend Stitch to any organization seeking expert guidance, hands-on partnership, and reliable support. **What do you dislike about Stitch?** Nothing, they do a great job in every aspect so far. **Recommendations to others considering Stitch:** I highly recommend Stitch to anyone looking for a knowledgeable and results-driven marketing consultant. This particular team we work with was especially enticing because of their knowledge of the Braze platform. They brought fresh ideas to the table, helped us refine our messaging, and have started implementing campaigns that deliver measurable results. They provide plenty of flexible options for journey mapping and have great ideas for new messaging design. Beyond their expertise, they were incredibly responsive, easy to work with, and truly invested in our success. **What problems is Stitch solving and how is that benefiting you?** Stitch has been a true strategic partner in helping us elevate our marketing efforts. They took the time to deeply understand our goals and challenges, delivering tailored recommendations that boosted both brand visibility and customer engagement. Their insights into key market trends and consumer behaviors uncovered opportunities we had previously missed. What truly sets Stitch apart is their proactive approach—they consistently anticipate challenges and offer creative, effective solutions that keep our campaigns on track and aligned with our broader objectives. Their expertise in Braze, one of our key platforms, has been instrumental in helping us innovate and optimize our marketing strategies. Journey mapping plays a critical role in our digital marketing efforts, and Stitch brings a fresh, forward-thinking perspective that far exceeds what we've experienced with previous consultants. They're currently helping us enhance gamification within our app and improve message design to better engage our audience. Even though we’re still early in our digital maturity, Stitch is already introducing practical ideas for integrating AI into our campaigns. Their involvement has made a measurable difference in our overall marketing performance, and we value their continued partnership. ### 20. Excellent Support from Stitch **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Stitch?** Stitch was always very responsive to our questions and provided prompt feedback with suggested solutions and strategy. **What do you dislike about Stitch?** Since we have a unique business model compared to most utilizing the Braze platform, it was sometimes a challenge to receive effective and relevant feedback on our use cases. With that said, Stitch did provide us with excellent ideas and ways to think through our strategy. **What problems is Stitch solving and how is that benefiting you?** Stitch helped us tremendously throughout the entire Braze onboarding process as we transitioned to the platform. ### 21. Exceptionally Supportive and Flexible Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Stitch?** The Stitch team goes above and beyond in their support—they're responsive, knowledgeable, and willing to adapt to our internal constraints. They genuinely care about maximizing our success and consistently bring solutions to the table that align with our goals. **What do you dislike about Stitch?** So far, our experience has been overwhelmingly positive. The only challenge has been occasional delays when coordinating across our internal teams, but Stitch has always remained patient and flexible in those situations. **Recommendations to others considering Stitch:** If you're looking for a partner that truly acts as an extension of your team and brings both technical expertise and a collaborative mindset, Stitch is a great choice. Be open with them about your goals—they’ll help you get there. **What problems is Stitch solving and how is that benefiting you?** Stitch is helping us automate and scale our loyalty program operations within Braze, which has allowed us to reduce manual work, improve targeting, and speed up time to launch for our campaigns. Their support has directly contributed to more efficient and impactful marketing efforts. ### 22. Expert Partners in Braze Strategy & Execution **Rating:** 5.0/5.0 stars **Reviewed by:** Troy V. | Sr Manager, CRM Data & Solutions, Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Stitch?** The Stitch team brings a rare combination of technical expertise and strategic marketing knowledge. Their ability to translate business goals into actionable Braze campaigns—while ensuring smooth execution—has been invaluable. They’re proactive, responsive, and always willing to go the extra mile to make sure our campaigns perform at their best. **What do you dislike about Stitch?** As with any agency partnership, there’s always a ramp-up period where they need to learn the nuances of your business. While Stitch is quick to adapt, highly complex or last-minute requests may sometimes require additional coordination. That said, they’ve consistently been flexible and solution-oriented. **Recommendations to others considering Stitch:** If your team is using Braze and needs expert support—whether for strategy, execution, or technical implementation—Stitch is a fantastic partner. They help scale efforts efficiently while ensuring campaigns are executed flawlessly. Be sure to collaborate closely and take advantage of their strategic insights, not just their execution capabilities. **What problems is Stitch solving and how is that benefiting you?** Stitch has been instrumental in helping us maximize our use of Braze, ensuring we get the most value from our marketing automation efforts. Their deep expertise allows us to execute complex campaigns efficiently, streamline workflows, and optimize personalization at scale. They've also helped us bridge internal gaps by acting as an extension of our team, providing strategic guidance and hands-on support. ### 23. Thought Partners We Love **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Stitch?** Great thought partners. Help move program forward. **What do you dislike about Stitch?** They can stronger from an analytical and insights standpoint **What problems is Stitch solving and how is that benefiting you?** better CRM ### 24. Great repeat engagement with Stitch **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen W. | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Stitch?** Responsiveness, creativity, and solutioning against requirements. **What do you dislike about Stitch?** No downsides to share. Team did a great job. **What problems is Stitch solving and how is that benefiting you?** We needed Teams enabled in Braze so that multiple business units could work in the same instance but only have access and visibility to customers and content relevant to them. Stitch did a great job setting this up for us, in general and especially with a complex set of business rules governing the access. ### 25. Really appreciative of the Stitch partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Heather B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Stitch?** I love the project management, the expertise in all areas of Braze, and dedication to getting the SOW completed on time. Alexa, Eric G., and Taylor were absolute pros. The entire team had fast response and full communication. They were always available to meet or chat via slack. **What do you dislike about Stitch?** There is nothing I can add here. Everything has been great and we will really miss the team. **Recommendations to others considering Stitch:** To fully scope and get your tech teams to buy in and be excited about the transition to Braze. Having everyone on the same page with priorities made this easier. **What problems is Stitch solving and how is that benefiting you?** Stitch helped us migrate from SFMC to Braze with a very complex set of business rules. They also helped us with strategy and creating new journeys to improve our conversions across the board. ### 26. Implementation Partner in Braze Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Stitch?** Stitch has maintained effective project governance, demonstrating strong coordination, milestone tracking, and communication across cross-functional teams within our organization. They bring expert technical knowledge to to solution for integration within our existing technology stack and data infrastructure. Their collaboration and flexibility to meet where our internal team is commendable. **What do you dislike about Stitch?** Since we are in the midst of implementation, there is not much to share in terms of dislike. As we ramp up our high value use case implementation, I am hoping stitch will continue to be extra diligent in the design process and support our internal teams to successfully build a scalable Martech solution. **Recommendations to others considering Stitch:** Whether you are in early stages of using Braze or in midst of implementation, Stitch will be your trusted partner or strategic advisory, implementation, and future roadmaps. **What problems is Stitch solving and how is that benefiting you?** As part of our strategic initiative to enhance omnichannel engagement and deliver personalized experiences to healthcare professionals (HCPs) and patients, we engaged with Stitch for the implementation of a Customer Journey Orchestration (CJO) Braze platform. The implementation aimed to streamline communication, integrate with our existing systems, and remain fully compliant with regulatory standards governing the industry. Braze implementation once completed will positioned us well for improved engagement effectiveness and customer-centric communication. ### 27. Exceptional Agency! **Rating:** 5.0/5.0 stars **Reviewed by:** Carissa C. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Stitch?** They have a knack for ensuring that the personality of the client team is matched well and balanced by the stitch team members. **What do you dislike about Stitch?** Downside of using Stitch is that eventually we need to part ways! **Recommendations to others considering Stitch:** Invest in their services! They bring invaluable learnings that will greatly improve your tech stack needs. **What problems is Stitch solving and how is that benefiting you?** Stitch is providing us an avenue to learn and explore other options of building and maintaining a technical stack with Braze at the center of that eco-system, while also simultaneously mentoring our internal team to build our engineers to the same caliber and learn from industry professionals. ### 28. a great partner and collaborator **Rating:** 5.0/5.0 stars **Reviewed by:** Colin E. | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Stitch?** their deep technical knowledge and preparation. Stitch comes prepared to each call, making the process far easier for us. **What do you dislike about Stitch?** none. Stitch has provided technical expertise and acted as a trusted advisor throughout our implementation process. **Recommendations to others considering Stitch:** Stitch is a great collaborator. They do their homework, come prepared, and provide great technical guidance and recommendations that have saved us significant time and headache. They are a great partner! **What problems is Stitch solving and how is that benefiting you?** helping us to implement a robust customer journey orchestration platform to deliver timely and personalized experiences to our consumers ### 29. Our trusted partner in journey orchestration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Stitch?** It is clear from the onset that the Stitch team has vast Braze knowledge and experience. The team has a strong mix of technical and strategic expertise to help us translate our existing customer experiences to Braze functionality. Having the Stitch team as an extension of our internal CJO team has helped us to stay on track with the implementation. **What do you dislike about Stitch?** We are in full implementation mode and the team has become an extension of our internal team. I have nothing to add here. **What problems is Stitch solving and how is that benefiting you?** We are currently implementing Braze as our new customer journey orchestration platform. Stitch is helping and guiding us in strategic planning and design, executing the implementation plan with hands-on-keys development, and providing best practices and monitoring to help us ensure campaigns and journeys remain on track. ### 30. Extraordinary Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about Stitch?** Stitch brings the right level of Braze Technicians, steeped in Braze capabilities and knowledge of how to integrate it into our systems. They pay attention to our key initiatives and augment the team with additional resources to ensure they bring the right expertise as the work grows/ transitions to future phases. They are thoughtful of their logged time and how to divide and conquer so as to be considerate with utilization. **What do you dislike about Stitch?** Stitch provides fantastic partnership. I would love if Stitch could expand their partnership to offer production support during non business hours for round the clock support especially during key campaigns or holidays. **What problems is Stitch solving and how is that benefiting you?** Stitch has supported us with unlocking additional channels and data in Braze, supercharging our Personalization capabilities. ### 31. Great experience working with Stitch **Rating:** 4.5/5.0 stars **Reviewed by:** Alex C. | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Stitch?** - Communication - Wide range of support - Braze expertise **What do you dislike about Stitch?** - Some lack of attention to detail, we frequently caught things that were incorrect in preliminary briefs, but luckily they had a process in place to catch these things before going live. **What problems is Stitch solving and how is that benefiting you?** We recently worked with Stitch to complete a migration from Iterable to Braze, and I was very impressed with their service. From start to finish, the team was highly professional and communicative. They made the entire process seamless and stress-free. One of the standout qualities of the Stitch team was their proactive approach. Not only did they successfully move all of our campaigns, events, and canvases but they also took the initiative to suggest improvements and optimizations along the way. They got into the weeds to troubleshoot and worked with the team to make things happen and hit deadlines. Their expertise was evident throughout the project. The communication was top-notch – we were always kept in the loop with regular updates and clear timelines. I truly appreciated how easy they were to work with, always willing to go the extra mile to ensure everything was running smoothly. Overall, Stitch delivered exceptional service, and I would recommend them to anyone looking for a reliable, knowledgeable partner for CRM migration. It was a pleasure working with the team, and I look forward to collaborating with them again in the future! ### 32. Stitch: Implementation Partner for our Braze Journey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2025 **What do you like best about Stitch?** I like Stitch's platform (Braze) expertise and overall customer service. **What do you dislike about Stitch?** Not much. My only suggestion would be to ensure their tooling remains fully compatible with ours and that our marketing automation team feels integrated as part of their team. Bringing them along smoothly in the process to ensure the overall success of the project. **Recommendations to others considering Stitch:** I recommend them. Their expertise in Braze is very strong. Their customer service is excellent. They are very approachable and invested in their success. **What problems is Stitch solving and how is that benefiting you?** Stitch is helping us navigate our implementation of Braze. So far, their expertise in the platform has been centered around strategy, requirement gathering, and hands-on building journeys in the platform. They have helped solve many challenges and provided guidance on complicated challenges. This has saved us time and effort. ### 33. Strategic partner that makes getting the job done -- fun! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Stitch?** Stitch comes to the table with a positive energy ready to solve problems. Nothing is too big or small for them to take on and they jump at the chance to be a helpful, trusted partner. Key strengths I really appreciate: - Technical expertise is top notch - Problem solving is creative and well-thought out - Documentation is thorough - Collaborative and flexible to clients' needs **What do you dislike about Stitch?** Not necessarily a fault of Stitch, but more clarity on the onboarding package that Braze requires and the services that Stitch is providing. More visibility to how we are making progress thru that training and onboarding plan would be nice line of sight to have. **Recommendations to others considering Stitch:** They are true Braze experts!! If you are looking to implement or improve usage of the platform, this Stitch team is the BEST! **What problems is Stitch solving and how is that benefiting you?** MarTech implementation, enablement and training. Stitch is supplementing our internal resources to onboard a new MarTech platform (Braze) and provide industry expertise that our internal SMEs do not have (yet). ### 34. Reliable team who makes my job so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Stitch?** Aside from how much time they've helped free up, I appreciate the people. They're quick learners, follow instruction well, and often propose new ways to help streamline tasks. I love that I don't have to worry about things, they follow the tracker provided closely and I rarely have to follow up on things. **What do you dislike about Stitch?** There is nothing that comes to mind! We fixed some hour tracking issues last year as their was some lack of visibility on my end, but the Stitch team remedied that immediately. It's been nothing but a lovely experience. **Recommendations to others considering Stitch:** Go for it! They are staffed with talented, helpful, and kind people who go above and beyond to help make work easier and better. **What problems is Stitch solving and how is that benefiting you?** The incredible Stitch team has been helping build editorial content on the Afterpay app for over a year. This has helped free up time to focus on content strategy and execution, and has saved me hours each week. Their help has been invaluable, and I appreciate how seamless transitions have been as they brought new people on and trained them with our best practices. ### 35. Amazing Problem Solving **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Stitch?** Stitch is always creative when we run into bugs or roadblocks. Even when we think something is insolvable, they come with creative solutions that our team would not have thought of. **What do you dislike about Stitch?** That they are not part of our team full time! The Stitch team is amazing and a huge asset, no notes. **What problems is Stitch solving and how is that benefiting you?** Automation is a big focus for our team as we start getting better data into our systems. Stitch has helped frame and build these automations which allow for the team to have more free time for other business needs. ### 36. Braze experts - highly recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Stitch?** The Stitch teams listens. They are flexible, act with urgency, and pay attention to detail. They have also educated our internal team how to use the platform, configure journeys, and structure data. **What do you dislike about Stitch?** Certain services can be more expensive than what you can find elsewhere in the marketplace. **Recommendations to others considering Stitch:** The level of support and partnership from Stitch has exceeded the level of support we have from Braze directly. If your team does not have expertise/experience using the Braze platform, I would highly recommend leveraging Stitch as an onboarding partner. **What problems is Stitch solving and how is that benefiting you?** Stitch has supported us through a platform migration to Braze. This augmentation has accelerated our ability to generate new omni-channel app-centric campaigns while allowing our internal marketing teams to focus on running the business. No tradeoffs required. ### 37. Stitch is a valued partner on all things Marketing Technology. I highly recommend working with them. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2025 **What do you like best about Stitch?** Stitch is a great communicator. They have a simple but effective methodology for keeping you informed on their work and time spent. They are also flexible in how they work. We have a team of 3 from Stitch working right alongside our internal team even interfacing with business stakeholders. They fit right in and operate how we'd like. Stitch did a great job of assessing our needs and proposing options for solving problems. **What do you dislike about Stitch?** At this point I do not have any downsides to share in our partnership. **What problems is Stitch solving and how is that benefiting you?** Stitch is working as a team extension of our in-house marketing technology team. They are bringing Braze and Segment expertise and capacity to our team. ### 38. A Marketing Match Made in Heaven **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna B. | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Stitch?** The Stitch team has diligently onboarded swiftly while establishing new processes to enhance our workflow efficiency. **What do you dislike about Stitch?** We habe been very pleased working with Stitch, not negative feedback so far. **Recommendations to others considering Stitch:** Clearly define your goals and obstacles, and Stitch will guide you in the right direction. **What problems is Stitch solving and how is that benefiting you?** Stitch has developed a campaign tracking tool in ClickUp to reduce errors in our campaigns. Their email expert has recommended various email layouts and guided us in communicating best practices to our creative agency. They have also brought forth innovative ideas for future digital campaigns. ### 39. Experts using Braze **Rating:** 5.0/5.0 stars **Reviewed by:** John Keith M. | Group Director Digital & Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Stitch?** The staff is knowledgeable, respectful, polite, and attentive to detail **What do you dislike about Stitch?** No real dislikes they have opportunity with data integration, support, and simplifying pricing **Recommendations to others considering Stitch:** If you are a current user of brace and want to maximize that tool, I recommend hiring stitch **What problems is Stitch solving and how is that benefiting you?** The stitch team has helped us maximize the usage and investment in using the Braze platform ### 40. Partnering with Stitch for Execution Suppot **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Stitch?** How they embed into my team and leverage the tools / processes that are already established. **What do you dislike about Stitch?** They can sometimes be a bit too execution focused which can require extra documentation and conversations to communicate requirements. **Recommendations to others considering Stitch:** This team is sharp, fast, and has a good understanding of Braze. If you are using Braze and need to extend the capabilities and resources of your team I would highly encourage levering Stitch. **What problems is Stitch solving and how is that benefiting you?** My team is at capacity so has engaged Stitch for support with Braze execution work. ### 41. Excellent Partners, Not Just A Transaction **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan B. | Vice President of Engagement and Analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Stitch?** They act as real right seat rides. They are along the implementation with us beyond just the technical work. Willing to look around the corner and see a potential bump in the road or suggest a new way of doing things that'll improve our performance as a team. Most importantly, they don't place these rigid toll-gates in the process that once you're past you can't revisit without spending more money to just have a conversation. Very flexible and effective method to scoping the work. **What do you dislike about Stitch?** I mean, Indianapolis is kind of a b-minus city. I kid, I kid. They made me put something here. **Recommendations to others considering Stitch:** They've given me no reason whatsoever to not recommend; especially if you are switching from SFMC to Braze. They have a deep depth of knowledge in both products and remain on time with work at a high level. I've worked with four or five agencies in the digital marketing space and this is the first one that has truly, at all times, brought individuals to the project that have the requisite skill level for me to trust that our organizations dollars will be well used. **What problems is Stitch solving and how is that benefiting you?** Stitch is leading our transition from Salesforce Marketing Cloud to Braze. It's benefitting us by bringing strong technical and industry knowledge to the table. ### 42. Valuable technical partner **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Stitch?** The individuals we are working with, the process in which they have learned our business and current processes and provided solutions to transitioning/replicating things in Braze. **What do you dislike about Stitch?** We were really hoping for a more strategic partner that could provide suggested improvements to our process and strategy and also confirm best practices. We usually have to ask for these recommendations based on our obervations rather than them proactively identifying opportunities. **What problems is Stitch solving and how is that benefiting you?** Stitch is helping us transition all processes/assets from our previous marketing automation platform over to our new one, Braze. They have been especially helpful on technical end of things, working side by side with our development team to understand our use cases, location/systems where data is currently housed, etc. ### 43. VP Marketing, Digital Health Technology Company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Stitch?** Braze system experts SFMC system experts Highly technical knowledge (Snowflake, etc.) Thought partners and solution seekers Strong attention to detail and PM skills Always available Very collaborative **What do you dislike about Stitch?** I don't have any dislikes to share at this time. **Recommendations to others considering Stitch:** If you're looking for a true partner and extension of your team to get the job done with quality, I would recommend Stitch 100x over. **What problems is Stitch solving and how is that benefiting you?** We were transitioning from SFMC to Braze with a fairly nascent martech stack and data infrastructure. ### 44. Stitch did the entire setup of the Segment CDP for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew M. | Senior Manager, Business Development Projects / Support Coach Canada at Bin There Dump That, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Stitch?** They're easy to work with, speak english instead of in heavy tech jargon, and are proactive in finding solutions. **What do you dislike about Stitch?** The downside is the moving forward engagement structure, we had hoped we could keep them on a retainer and bank some hours each month so we would have the team available as issues arose. This wasn't an option that was available, so we will wait until we need to enhance our techstack and move to our "Future state" to engage them again. **Recommendations to others considering Stitch:** Use them. They took a highly complex system and broke it down in a way that we can understand and armed our team with the knowhow to manage the system on the day to day they're fantastic. **What problems is Stitch solving and how is that benefiting you?** We needed to be better at gathering first party data and creating unified customer profiles from multiple sources, we had identified the Segment CDP as the best solution. Unfortunately, none of us had the first clue about implementing the tool and it wasn't until the Segment team introduced us to Bobby at Stitch did we start understand what was possible. We engaged the Stitch team to build out out the platform and get us started along our way. At first we had John and Ross leading us through the process but when John was promoted Becky filled in for him. Everyone was top shelf and helped us work through some significant unforseen challenges along the way. We now have data flowing to Segment and then into our data warehouse and it was all handled by the Stitch team. ### 45. Exceptional Support and Innovative Solutions for Local Marketing Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Stitch?** The innovative and proactive approach from their team, particularly Brendan F, stands out. They consistently deliver creative solutions to overcome technical and operational hurdles. **What do you dislike about Stitch?** This field is required. I have met min characters **Recommendations to others considering Stitch:** If you're looking for a reliable partner to streamline complex marketing integrations and provide hands-on, tailored support, Stitch is a great choice. Their expertise and problem-solving capabilities make them a valuable asset for any organization. **What problems is Stitch solving and how is that benefiting you?** Stitch has helped us seamlessly integrate local marketing efforts into Braze, addressing challenges with coordination and execution at scale. Their solutions have streamlined our workflows, improved campaign targeting, and enhanced the overall efficiency of our marketing initiatives. ### 46. Great team, Very thorough and easy to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Paul N. | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Stitch?** Extremely knowledgable, and have guided us through the entire end to end migration process with nothing less than admirable professionalism and acute attention to detail all the way. **What do you dislike about Stitch?** Nothing, other than them make me attend early morning weekly meetings (U.S<>Australia business hours timezone overlaps aren't always the best) 😊 **Recommendations to others considering Stitch:** As mentioned the Stitch team, have been nothing less than true professionals all the way, with exceptional attention to detail in what was an huge project migrating our existing CRM to a new platform. They have ensured that all existing processes and steps were replicated down to the tiniest detail, plus they have been extremely proactive in engineering some innovative workarounds and solutions where our new platform wasnt able to completely emulate our existing experience. **What problems is Stitch solving and how is that benefiting you?** The Stitch team have been helping DoorDash migrate its global CRM, and in particularly the ANZ team, to a new platform for the last 12+ months. Involved from the very early planning to execution and handover phases, the Stitch team have been extremely thorough and professional every step of the way. ### 47. Stitch is an incredible partner! **Rating:** 5.0/5.0 stars **Reviewed by:** AJ W. **Reviewed Date:** August 01, 2024 **What do you like best about Stitch?** The team is so talented and they operate at the confluence of technical excellence and superior customer service. Our organization has been scratching our heads over some specific data questions for decades and Stitch was able to access the information in minutes -- because they understand how to get there and why it matters. **What do you dislike about Stitch?** The only downside to working with Stitch is that eventually our contract will end! They'll have us very well set up to continue our work without them but I will miss having their brilliant minds on our team. **What problems is Stitch solving and how is that benefiting you?** We have deferred maintenance on our martech that has left us missing opportunities to create a seamless customer experience. Our data was cluttered and insights were difficult to access, our platforms were disconnected, and automation efficiencies felt just out of reach. Stitch is helping us solve those issues and chart a thoughtfully-designed path forward, with incredible attention to detail and grounded in their extensive efforts to get to know us and our brand. Our conversations are productive and insightful and the team does a great job of showing us what's possible. They're pushing us to dig deep into our systems and fix root causes and even partway through our project, it's clear we are already better for it. ### 48. Comprehensive, Collaborative, and Mission-Driven Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Ben W. **Reviewed Date:** July 30, 2024 **What do you like best about Stitch?** They are experts at the technology they are implementing and have deep relationships with key contacts at those providers. They understand marketing as much as they do the technology that supports it. They help us think though business challenges and everyone on their team cares about the results and how it can impact our business. They care about our mission, and it shows in the extra ideas they bring to meetings, the extra digging they do to find potential issues or opportunities. They have patience with our small team and are always able to keep focused on what needs to be moving forward so our project stays on track (this is also a result of their exceptional project management). **What do you dislike about Stitch?** Not much at all, they are very accessible and responsive. **What problems is Stitch solving and how is that benefiting you?** Stitch is helping to implement several MarTech tools into our data and customer engagement stack - CDP, Data Warehouse, and Lifecycle Marketing. They are completing this across our federated organization and assiting with change management across our organizational structure. They are also liasing with our web dev team on the launch of a new website, where they solutions and data architecture will drive site functions and design. Their team also will work to support additional, external Salesforce development in service of the entire project. The work overall is completely revolutionizing how our organization functions, and the scale at which it can grow. They are focused on a value-oriented approach that can help us drive revenue, and reduce costs across multiple functions within our organization. They will undoubtably be the team that takes our business into the next phase of meaningful growth. ### 49. Driver of development and efficiencies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Stitch?** Very engaged, aware of best practice, good partner strategically as well as in the implementation **What do you dislike about Stitch?** Nothing to report from my side about the company, just make sure they have all they need to deliver **What problems is Stitch solving and how is that benefiting you?** We needed strategy and capacity to deliver incremental engagement with our members whilst leveraging on Martech investments (braze) and all new capabilities available to us ### 50. CRM team working with Stitch **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew B. | Manager, CRM, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about Stitch?** Firstly, the entire team is great to work with and all seem to be experts in their respective area, from business strategy to solution architects to technical producers. I have been impressed with their ability to review a Braze Canvas and very quickly can dissect issues and propose new solutions. I feel like we've accomplished a significant amount in only 6 months working together. Every discussion topic that I need to connect on is discussed in detail and leaves me feeling positive. They are resonsive, detail oriented and have solutions for everything we've thrown at them, including Canvas optimization, marketing strategy, and email/html coding. **What do you dislike about Stitch?** The downside to working with Stitch is the need for A LOT of meetings. It seems unavoidable that we need to connect multiple sessions a week, three to four hours a week. Though, this probably says more about how much we needed help with upgrading and evolving our Braze implementation. **Recommendations to others considering Stitch:** Come to Stitch with the goals you are looking to accomplish with your Braze platform. See if they have solutions and can describe how to reach these goals. Similarly, share your makreting/team goals to see if they can describe how a partnership would drive success and help deliver your goals faster. **What problems is Stitch solving and how is that benefiting you?** Canvas optimizations and automations. Advanced segmentation and personalization architecture. Streamlining CRM / Braze processes and documentation. Campaign/Canvas analysis optimizations. Launching automated lifecycle communications. Stich are "teaching us to fish" by providing insights and knowledge into the many intricacies found within Braze. I feel comfortable that we will be set up for years of success through this partnership. Stitch is focused on understanding my goals and helping us reach them. - [View Stitch pricing details and edition comparison](https://www.g2.com/products/stitch-stitch/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+20%3A58%3A22+-0500&secure%5Bsession_id%5D=b664c6f7-f988-4ce0-85b8-e4a202ed37ef&secure%5Btoken%5D=3d1358f93b9a1b4b0a926006dc5d2851cd070b472ed02a9d3abb63d70812c7ae&format=llm_user) ## Stitch Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Stitch Alternatives - [Accenture](https://www.g2.com/products/accenture/reviews) - 4.2/5.0 (107 reviews) - [Cognizant](https://www.g2.com/products/cognizant/reviews) - 4.1/5.0 (46 reviews) - [Shift Paradigm](https://www.g2.com/products/shift-paradigm/reviews) - 4.7/5.0 (43 reviews)