StarRez Reviews & Product Details

StarRez has drastically redefined how staff interact and provide the highest level of a residential administrative experience to students. It greatly reduces staff time on routine processes and procedures as well as provides timely and accurate data to decision makers across your campus. Review collected by and hosted on G2.com.

I do not like being referred to a knowledge base article when I contact customer support. I want to speak/chat with someone who can provide me a higher level of support. Review collected by and hosted on G2.com.

I appreciate the wide range of automated and pre-configured options available within the StarRez modules. I also value how StarRez genuinely listens to its customers' needs and preferences, consistently releasing updates, changes, and new features for its modules and programs. It is clear that this company is committed to listening, learning, innovating, and adapting to meet the needs of both its customers and the students they support. Review collected by and hosted on G2.com.

The main drawback of StarRez is its price, especially when compared to other products available on the market. However, you do get what you pay for, and if enhancing your customer and student experience is essential, you'll likely find a way to justify the cost. Review collected by and hosted on G2.com.

StarRez has excellent customer service staff. They respond quickly and provide a variety of resources for problem solving. Review collected by and hosted on G2.com.

The only drawback to StarRez is the price. This is a premium product at a premium price. Review collected by and hosted on G2.com.

I love how this allows me to handle the 10-15,000 people that come through our campus in the summer. I can be sure to have all of the beds needed for any given week. The company is very supportive and able to help me with what I need. There are wonderful features, and I use it very often. Review collected by and hosted on G2.com.

They are still building out some new modules, so there are some features are lacking for our specific business case, but it sounds like a lot of them are in the pipeline. Review collected by and hosted on G2.com.

StarRez is super customizable and you can truly build a product that works best for your organization. The support team is always on standby and ready to help, and I love the community of other users. There is a massive facebook group where you can post any problem and within hours have ideas and things to try from other users who are in the software daily. Review collected by and hosted on G2.com.

Some of the accounting tools are not really where we need them to be as a P3; while we have found ways to make it work, we've definitely had to find unique workarounds for things that you can tell the system wasn't originally built to do. Review collected by and hosted on G2.com.

Everything is made very user friendly and there is a lot of thought that goes into product releases when it comes to how users will experience the software. The team takes feedback and genuinely works to implement solutions to help their users get the most of their experiences. If technical help is needed, they are friendly and eager to help find a solution. We use this software basically all day during the week to manage our housing program and all of our large staff is very comfortable and proficient with little training needed. We have been able to easily integrate our use of StarRez with other aspects of our operation including building access and providing information to campus partners. Every new product integration has been easy and done with wonderful staff involvement. This is my favorite business partnership. Review collected by and hosted on G2.com.

Sometimes it takes a bit of time for feedback or suggestions to get researched or implemented, but they are careful to be sure they are releasing a good and well tested product first. Review collected by and hosted on G2.com.

I've been so impressed with the professionalism, support, and care from every one in the Star Rez team. Everyone in this company is drawn from the Student Affairs world and understands my challenges, constraints, and needs. Star Rez makes my problems their own and always works to help me find a fast, efficient, and excellent solution. It's accessible to me 24 hours a day, 7 days a week to help me respond to a student community that never sleeps. Review collected by and hosted on G2.com.

Nothing. There's so much that can be done with the platform and the ability to provide increased customization is a constant an on-going process. Releases are like Christmas and we all can't wait for Christmas morning. Review collected by and hosted on G2.com.

One of the most unique characteristics about using this product is the customization. StarRez is incredibly supportive and encourages their clients to make the most of their product, allowing them to find the best solution for their institutional needs. Review collected by and hosted on G2.com.

The overall nature of vast customization can also be a con. When purchasing a new feature or add-on sometimes the setup can be a bit daunting. However, StarRez’s professional services are there for assistance and the customer support is excellent. Review collected by and hosted on G2.com.

Platform that encompasses all your housing needs, many different possibilities with the platform, specific sections to your organization Review collected by and hosted on G2.com.

At times the system can be difficult to understand, as there are so many options for how to work the program. It can also take some time to train others with the software. Review collected by and hosted on G2.com.

The software is easy to use, especially custom dashboard creation elements. Review collected by and hosted on G2.com.

Sometimes shared reports/templates across portfolios and properties tend to be changed and saved frequently, causing issues with consistent reporting. Review collected by and hosted on G2.com.