Generated from real user reviews
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Verified User
Enterprise (> 1000 emp.)
3.5/5
"Robust Features, Steep Learning Curve"
What do you like about Sprinklr Social?
I use Sprinklr Social to upload and publish content, track metrics in a consolidated place, and understand reporting for everything we post. It's real
Verified User
Enterprise (> 1000 emp.)
4.0/5
"Quality tool, some room for improvement on optimizing content for each platform"
What do you like about Sprinklr Social?
The link in bio feature is very elegant and user friendly. Being able to post across multiple platforms at once is very helpful and the primary reaso
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Verified User
Enterprise (> 1000 emp.)
3.5/5
"Robust Features, Steep Learning Curve"
What do you like about Sprinklr Social?
I use Sprinklr Social to upload and publish content, track metrics in a consolidated place, and understand reporting for everything we post. It's real
Ana K.
Small-Business (50 or fewer emp.)
5.0/5
"Great tool for managing social and customer care"
What do you like about Sprinklr Social?
Sprinklr Social helps our team stay organized by bringing customer messages, comments, and mentions together in one place. It makes managing conversat
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
3.5/5
"Robust Features, Steep Learning Curve"
What do you like about Sprinklr Social?
I use Sprinklr Social to upload and publish content, track metrics in a consolidated place, and understand reporting for everything we post. It's real
Verified User
Enterprise (> 1000 emp.)
4.0/5
"Quality tool, some room for improvement on optimizing content for each platform"
What do you like about Sprinklr Social?
The link in bio feature is very elegant and user friendly. Being able to post across multiple platforms at once is very helpful and the primary reaso
See Related User Reviews
Nareg K.
Enterprise (> 1000 emp.)
4.5/5
"Powerful all-in-one social management tool with a learning curve"
What do you like about Sprinklr Social?
I like that Sprinklr Social keeps making it easier to manage different parts of social media in one place. The reporting and monitoring features feel
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Strong integrated Platform for Social Media Management"
What do you like about Sprinklr Social?
Team at sprinklr is making sure we utilize the platform to a high degree. It covers the entire social media content workflow from ideation and editori
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Jody L.
5.0/5
"The 'Swiss Army Knife' of Social Engagement"
What do you like about Sprinklr Social?
I like that Sprinklr Social can truly provide an omni-channel experience. The support is also stellar—from sales and implementation to ongoing profess
Anisha V.
Enterprise (> 1000 emp.)
4.5/5
"Scalable and Customizable, but AI Needs Improvement"
What do you like about Sprinklr Social?
I like that Sprinklr Social is scalable and customizable to some extent. It helps set global processes, which is key for maintaining global compliance
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Verified User
Enterprise (> 1000 emp.)
3.5/5
"Robust Features, Steep Learning Curve"
What do you dislike about Sprinklr Social?
Sprinklr Social is so robust that setting it up is a whole job in itself. Even after using it for over two years, there are still parts of it that are
Ana K.
Small-Business (50 or fewer emp.)
5.0/5
"Great tool for managing social and customer care"
What do you dislike about Sprinklr Social?
At this time, I don’t have any specific improvements to suggest. Sprinklr Social continues to provide the tools and features our team needs to effecti
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
3.5/5
"Robust Features, Steep Learning Curve"
What do you dislike about Sprinklr Social?
Sprinklr Social is so robust that setting it up is a whole job in itself. Even after using it for over two years, there are still parts of it that are
Nareg K.
Enterprise (> 1000 emp.)
4.5/5
"Powerful all-in-one social management tool with a learning curve"
What do you dislike about Sprinklr Social?
It still has a bit of a learning curve, especially for new users. Some features can feel buried in menus, so making the navigation simpler or adding m
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
3.5/5
"Robust Features, Steep Learning Curve"
What do you dislike about Sprinklr Social?
Sprinklr Social is so robust that setting it up is a whole job in itself. Even after using it for over two years, there are still parts of it that are
Nareg K.
Enterprise (> 1000 emp.)
4.5/5
"Powerful all-in-one social management tool with a learning curve"
What do you dislike about Sprinklr Social?
It still has a bit of a learning curve, especially for new users. Some features can feel buried in menus, so making the navigation simpler or adding m
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
3.5/5
"Robust Features, Steep Learning Curve"
What do you dislike about Sprinklr Social?
Sprinklr Social is so robust that setting it up is a whole job in itself. Even after using it for over two years, there are still parts of it that are
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Strong integrated Platform for Social Media Management"
What do you dislike about Sprinklr Social?
Easier connectivity to make data available and connect Sprinklr with the existing AI landscape.
See Related User Reviews
Shruti D.
Mid-Market (51-1000 emp.)
5.0/5
"Feature Rich Social Platform That Keeps Getting Smarter"
What do you dislike about Sprinklr Social?
Sprinklr Social offers a lot of powerful features, but it can sometimes feel a bit overwhelming for new users. A simpler interface and faster performa
Victoria A.
4.0/5
"Streamlined Campaign Management and Reporting"
What do you dislike about Sprinklr Social?
It's a complex system, learning it takes some time, but with support and practice it gets much easier.
UI is pretty intuitive. hardly any learning curve Review collected by and hosted on G2.com.
it's not very popular yet... difficult to find others Review collected by and hosted on G2.com.
I like best about sprinklr social is how it brings all our social channelsinto one Unified Platform.It's very effective for Collaboration across teams and makes managing large-scale social engagement much seamless. Review collected by and hosted on G2.com.
Customizing reports and dashboards can be slightly time-consuming, though the insights are excellent once set up. Review collected by and hosted on G2.com.
it has amazing insights and scheduling tools Review collected by and hosted on G2.com.
the deep dive details might be misunderstanding but its nice to have each minute detail Review collected by and hosted on G2.com.
I like that Sprinklr Social keeps everything in one place, which makes it easier to manage social care tasks. I also appreciate being able to report on insights, as it helps me understand what customers want or need, as well as address line of business needs. The setup was easy, which is always a plus. Review collected by and hosted on G2.com.
I think the AI can be better. I want more stats and specifics. Review collected by and hosted on G2.com.
Sprinklr Social is the top for social media management: intuitive interface, powerful AI for unified publishing, listening, and analytics. Key advantages: • Scalable for multichannel (Instagram, LinkedIn, TikTok). • Real-time and predictive KPI insights. • Smooth automation and integrations. Review collected by and hosted on G2.com.
The interface is a bit difficult to manage and is not always straightforward to use. Review collected by and hosted on G2.com.
Once you understand the dashboard and how it works, it's VERY user friendly and easy to quickly filter through cases. Review collected by and hosted on G2.com.
Sometimes there is clunkiness, and I'm not sure if we truly receive all incoming comments. I wonder what's being left out in the abyss at times. Review collected by and hosted on G2.com.
What I like best about Sprinklr Social is its ability to centralize and streamline social media management across multiple platforms. The unified dashboard, powerful scheduling tools, real-time engagement tracking, and AI-powered insights make it easy to stay on top of audience interactions while maintaining brand consistency. It’s a great tool for scaling content, monitoring sentiment, and driving smarter social strategy. Review collected by and hosted on G2.com.
While Sprinklr Social is a powerful platform, one area for improvement is its user interface, which can feel a bit complex and overwhelming for new users. Additionally, certain tasks—like pulling custom reports or navigating deep analytics—can require extra training or support. Streamlining some of these features could greatly enhance the overall user experience. Review collected by and hosted on G2.com.
The tool offers an extremely reliable, user friendly way to publish content across different platforms, manage comments, collaborate with various teams and receive accurate up to date performance data. Review collected by and hosted on G2.com.
Can’t think of any. It works to support several crucial work streams: editorial planning, community management, analysis and publishing and does a great job Review collected by and hosted on G2.com.
The app truly shines in its primary role of automating social media scheduling and posting. It effortlessly integrates with multiple platforms like Facebook, Twitter, LinkedIn, and Instagram, allowing us to maintain a consistent presence across all channels. The scheduling feature is both user-friendly and comprehensive, enabling us to plan posts weeks ahead with ease. This has drastically cut down the time spent on manual posting, ensuring our content reaches our audience at the most opportune moments. The ease of implementation and seamless integration into our existing systems, coupled with its frequent use and extensive features, make it an indispensable tool. Plus, the responsive customer support adds an extra layer of reliability, making the app a cornerstone of our social media strategy. Review collected by and hosted on G2.com.
While Sprinklr has his advantages, there are a few areas where it could improve:
Limited Customization Options for Advanced Users: While the app provides basic customization features, advanced users might find the options somewhat limited. More flexibility in designing posts and templates would be beneficial.
Analytics Depth: The analytics provided are useful but could be more detailed. Enhanced insights into audience behavior and more granular data would help refine our social media strategies further.
Mobile App Functionality: The mobile version of the app lacks some features available on the desktop version, which can limit flexibility when managing posts on the go. Review collected by and hosted on G2.com.
Sprinklr has truly transformed the way we track and manage our social media efforts. From day one, its user-friendly design made it incredibly easy for our team to get started—no steep learning curve, just smooth implementation. We rely on it daily to keep a pulse on conversations, track performance, and stay organized across multiple platforms—all within a single, unified workspace.
What really stands out is the depth of features—real-time insights, sentiment tracking, and robust reporting tools that help us make smarter, faster decisions. It also plays nicely with the other tools we use, and whenever we’ve needed help, Sprinklr’s support team has been responsive and helpful.
In short, it’s more than just a tool—it’s become a trusted part of how we connect, analyze, and grow our online presence. Review collected by and hosted on G2.com.
Sprinklr has proven incredibly valuable for us, with no significant drawbacks. The only minor hiccup we encountered was related to handling timespans for the data we receive. Thankfully, the Sprinklr team addressed this issue swiftly and seamlessly, ensuring everything runs smoothly. Review collected by and hosted on G2.com.