[ SolarWi... Reviews ](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) [ SolarWi... Reviews ](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) # SolarWinds Observability Features ##### ## Management (41) Mobile Device Management Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Lockdown Management Restrict the kiosk's functionality to a single or set of pre-approved applications with limited user access to specific features Endpoint Management Track status, assign actions, and control access to systems for devices within the organization User Session Management Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Patch Management Install software updates and bug fixes remotely Task Management Create, manage and track all task activities and progression Mobile Content Management Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices. Security Management Manage and control the security aspects of an organization's digital assets, resources, and operations Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Data Management Ability to handle large datasets Policy Management Create, manage, and track policies and procedures within an organization Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Inventory Management Track and manage inventory levels to maintain proper supply Software Management Allows businesses to manage the software installed on their devices. Deployment Management Manage the processes involved when making the application ready for use Alerts Alert over email, text, phone call, or more to multiple parties. Performance Baseline Sets a standard performance baseline by which to compare live network activity. Data Visualization Charts or graphs live and historical network performance for quick status checking and analysis. Path Analysis Gives insights into which specific network paths are performing suboptimally. Real-Time Data Receive data and information in real time Historical Trend Analysis Review data from past periods to reveal recurring tendencies System Integration Integrates with a variety of IT systems. Alerting Automatically alerts necessary parties via email, text, or call when issues are identified. Reporting Generate sreports and dashboards highlighting trends and key metrics around issues and issue resolution. Single Pane of Glass Consolidate IT systems monitoring overviews to a single pane for quick insights. Dashboards and Visualization Offer pre-built and custom reporting and dashboards for quick insights into system states. Performance Baselines Set expected baselines for system functions. Alerting Create and distribute detailed alerts via email, phone, and messaging for potential and active failures and errors. Network Automation Automate how physical and virtual devices are configured, handled, tested, deployed, and operated inside a network. Network Traffic Analyzer Record and analyze the traffic on network. User Provisioning Ensure that only certain users have access to a system. Network Analytics Analyze network data to identify trends and patterns. Resource Maintenance Infrom user of upgrades and repairs to network resources. Network Provisioning Set up and configure network resources to make them accessible for authorized users, devices and servers Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Cost Tracking Process to track, record, and analyze expenses that occurred over the entire duration of a given project Show More ##### ## Analysis (14) Threat Detection Collects and curates data insight about the performance and health of a company's system. Reporting Creates reports outlining resource, underutilization, cost trends, and/or functional overlap. Dashboards and Visualizations Presents information and analytics in a digestible, intuitive, and visually appealing way. Spend Forecasting and Optimization Ability to project spend based on contracts, usage trends, and predicted growth. Track Trends Allows user to track log trends. Metric and Event Data Analyze both metric and event data on the same platform regardless of source or structure Search Search your logs for troubleshooting and open-ended exploration of your data Alerts Create alerts based on search patterns, thresholds for specific log metrics, or other conditions Live Tail See your data, in real time, streaming into the system from multiple data sources Real-Time Data Receive data and information in real time Search Allows users to search logs for troubleshooting and open-ended exploration of data. Reporting Creates reports outlining resource, underutilization, cost trends, and/or functional overlap. Visualization Presents information and analytics in a digestible, intuitive, and visually appealing way. Track trends Allows users to track log trends. Show More ##### ## Platform (3) IT Knowledge Management Integrates all IT service support functions for consistency and accuracy. IT Asset Management Managing inventories and tracking changes to hardware and software configurations Activity Tracking Track and document all activities across devices, networks, and other systems Show More ##### ## Security (13) Service Management Utilizes data to proactively identify and prioritize IT issues. Workflow Management Creates new or streamlines existing workflows to better handle IT support tickets and service. Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Task Management Create, manage and track all task activities and progression License Management Track and organize the number of licenses available to the organization Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Incident Management Manage and track all disruptions and incidents Creates alerts based on trigger conditions or dependencies Provide outage alerts in the event of service interruptions. Auditing and reporting Provides a full audit trail of changes made to the DDI environment and generates reports for compliance. Monitoring capabilities Monitors performance and traffic patterns of network devices and business services on-premise or in the cloud Show More ##### ## Configuration (8) Compliance Ensures that network configurations comply with regulatory standards and internal policies. Scheduling Schedule multiple configurations of a job. Maintenance Automates device configuration maintenance. Configuring DNS records Adds, deletes, and updates DNS host records. DHCP range configuration Adds, deletes, and updates DHCP ranges for devices with dynamic IP addresses. Compatibility Compatible with both physical and virtual appliances. Network configurations Ensures error-free configurations and maintenance of IP records through a single pane of glass view. DNS-DHCP-IPAM integration Provides full integration of DNS and DHCP services with the organization's IPAM solution tool. Show More ##### ## Network (3) Scalability Supports the automation requirements of networks of varying sizes. Inventory Maintains an up-to-date inventory of network devices and their configurations. Remote Access Access full features of the plaform from a mobile device. Show More ##### ## Logistics (2) Communication Eases cross-departmental communication. Scripting Allows creation of workflows using scripting languages. Show More ##### ## Functionality (48) Alerting Generates alerts for whenever a website goes down, experiences an error, makes a major change, or other events. Multi-Site Monitoring Monitor multiple websites at once, organizing them with dashboards. Reporting Generate reports manually or automatically about website performance. Multi-Channel Alerting Alert over email, text, phone call, and more to multiple parties. Location Insights Isolate geographic locations where website functionality is best and worst. Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures FTP Monitoring Mail Server Monitoring Transaction Monitoring Monitor or audit historical and current transactions to analyze customer account activities Multi-Location Monitoring Monitor networks, websites, or other assets across multiple locations Real-Time Monitoring Active monitoring of systems, applications, or networks SSL Monitoring Ensure SSL certifications are active Uptime Reporting Track the availability time for a designated network or website over a given period of time Monitoring Monitors database functionality to verify baselines are maintained or exceeded. Alerting Sends alerts via email, text, phone, and more when an incident or issue occcurs. Logging Captures logs for all database functions to garner greater information around issues or failures. Response Time Monitors database query time for unusual execution times Reporting Manually and/or automatically generates reports covering database performance Data Visualization Follows database monitoring live information through graphical dashboards Performance Monitoring Monitoring and measurement of relevant metrics to assess the performance of IT resources Real-Time Monitoring Active monitoring of systems, applications, or networks Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Real-Time Reporting Active reporting of data and metrics Uptime Reporting Track the availability time for a designated network or website over a given period of time Transaction Monitoring Monitor or audit historical and current transactions to analyze customer account activities Real-Time Data Receive data and information in real time Performance Monitoring Continuously monitors network performance across the entire span of a network. Alerting Sends alerts via pop-up notifications, texts, emails, or calls regarding network issues or failures. Improvement Suggestions Suggests potential remedies or improvements to slowdowns, errors, or failures. Multi-Network Capability Provides monitoring capabilities for multiple networks at once. Multi-Network Capability Provides monitoring capabilities for multiple networks at once. Anomaly Detection Constantly monitors activity related to user behavior and compares activity to benchmarked patterns. Network Visibility Provides all-encompassing display and analysis of environments, resources, traffic, and activity across networks. Scalability Provides features to allow scaling for large organizations. Artificial Intelligence Utilizes artificial intelligence to analyze big data. Machine Learning Utilizes machine learning to analyze big data. Systems Monitoring Monitors logs and activities from a wide range of IT systems. IT Monitoring Gather metrics to assess the performance of IT infrastructure and network in real-time Performance Monitoring Monitoring and measurement of relevant metrics to assess the performance of IT resources Diverse Systems Monitoring Monitor usage and activity on a diverse array of IT systems, e.g., servers, databases, and networks. Real-Time Analytics Generate real-time high-level and/or in-depth analytics regarding monitored systems activity. Observability Generate insights into IT systems utilizing event metrics, logging, traces, and metadata. AI/ML Integration Integrate AI and/or machine learning capabilities to identify and address potential and active failures and errors. Database Monitoring Analyze the performance of Databases Dynamic Transaction Mapping Provides dynamic end-to-end maps of every single transaction. Load Balancing Automatically adjusts resources base on application usage. Cloud Observability Monitors cloud microservices, containers, kubernetes, and other cloud native software. Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Show More ##### ## Experience (3) Real-Time Monitoring Provides users with real-time information on how individuals are using accessibility accomodation tools to interact with the site or application. Session Replay Tracks application and infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste. Behavioral Analysis Allow administrators to gain valuable insights related to end-user behavior. Show More ##### ## Performance (6) Uptime Monitoring Generates alerts for whenever a website or application goes down, experiences an error, makes a major change, or other events. Performance Monitoring Provides tools to track and measure application or website performance. Issue Tracking Track problems and manage resolutions related to end-user experience issues. Resource Monitoring Tracks infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste. Real User Monitoring (RUM) Captures and analyzes each transaction by users of a website or application in real time. Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Show More ##### ## Network Maintenance (2) Risk Analysis Identifies potential network security risks, vulnerabilities, and compliance impacts. Auditing Allows for deep examination into network-connected devices, policies, and protocols. Show More ##### ## Network Management (4) Network Mapping Provides visual displays network connections, services, and endpoints. Compliance Supports compliance with PII, GDPR, HIPPA, PCI, and other regulatory standards. Reporting Documents suspicious activity within a network and provide analysis of potential threats or vulnerabilities. Console Provides a centralized console for administration tasks and unified control. Show More ##### ## Network Monitoring (3) Network Monitoring Documents the actions from endpoints within a network. Alerts users of incidents and abnormal activities and documents the access point. Configuration Monitoring Monitors configuration rule sets and policy enforcement measures and document changes to maintain compliance. Change Management Tools to track and implement required network policy changes. Show More ##### ## Monitoring (25) Usage Monitoring Tracks infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste. Database Monitoring Monitors performance and statistics related to memory, caches and connections. API Monitoring Detects anomalies in functionality, user accessibility, traffic flows, and tampering. Real-Time Monitoring - Cloud Infrastructure Monitoring Constantly monitors system to detect anomalies in real time. Performance Baselines Performance Analysis Transaction Monitoring Monitor or audit historical and current transactions to analyze customer account activities AI/ML Assistance Multi-System Monitoring Generative AI Use AI to generate content in the form of text, images, videos, etc. Container Monitoring Analyze the performance of containers Resource utilization Optimizes resource allocation. Real-time monitoring Consistently monitors processes for applications and IT infrastructure to detect anomalies in real-time. Network Monitoring Monitor the performance of network resources, such as switches, routers, and servers. Network Discovery Automatically discover network assets. Network Asset Mapping Build map of network resources based on dependencies and connections. Activity Monitoring Track and report on everything that happens within the system or network Incident Mapping Track and visualize the location of incidents Data Mapping Track the management and flow of data throughout the organization On-Demand Mapping Creating a target map or mapping model that meets the needs and requirements of a user, network, or workflow Location-Based Mapping Mapping model based on the geographic location of users Hierarchical Mapping Mapping model in which the network map is organized and visualized as a tree-like structure Visual Discovery Process of visually navigating data and applying analytics to detect patterns, gain insight, and answer specific business queries. Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Continuous Monitoring Conduct tracking and assessment of application and device behavior without breaks or interruptions Show More ##### ## Administration (5) Activity Monitoring Actively monitor status of work stations either on-premise or remote. Multi-Cloud Management Allows users to track and control cloud spend across cloud services and providers. Automation Efficiently scales resource usage to optimize spend whith increased or decreased resource usage requirements. IPv4 and IPv6 support Facilitates unified planning and administration of IP address spaces, brings down infrastructure support costs, increases the accuracy of the organization’s IP address inventory, and optimizes DNS and DHCP service availability Multi-tenancy support Provides management capabilities for a multitude of IP addresses and multiple tenants in a single deployment Show More ##### ## Automation (2) Response Automation Reduces time spent remedying issues manually. Resolves common network security incidents quickly. Continuous Analysis Constantly monitors traffic and activity. Detects anomalies in functionality, user accessibility, traffic flows, and tampering. Show More ##### ## Incident Management (3) Incident Logs Information on each incident is stored in databases for user reference and analytics. Incident Alerts Gives alerts when incidents arise. Some responses may be automated, but users will still be informed. Incident Reporting Produces reports detailing trends and vulnerabilities related to their network and infrastructure. Show More ##### ## Issue Resolution (6) Root Cause Identification Directly identifies, or increases identification speed for, root causes for IT system issues. Proactive Identification Proactively identifies trends on IT systems that could lead to failures or errors. Resolution Guidance Provides paths, suggestions, or other general assistance towards issue resolution. Root cause identification Directly identifies, or increases identification speed for, root causes for container issues. Resolution guidance Provides paths, suggestions, or other general assistance towards issue resolution. Proactive identification Proactively identifies trends on container systems that could lead to failures or errors. Show More ##### ## Visibility (6) Dashboards and Visualizations Presents information and analytics in a digestible, intuitive, and visually appealing way. Alerts and Notifications Clearly notifies users with relevant information and anomalies in a timely manner. Reporting Creates reports outlining performance and other relevant metrics. Dashboards and Visualizations Presents information and analytics in a digestible, intuitive, and visually appealing way. Alerts and Notifications Clearly notifies users with relevant information and anomalies in a timely manner. Reporting Creates reports outlining log activity and relevant metrics. Show More ##### ## Monitoring and Management (36) Multi-Device Management Allows users to track and control resource allocation across multiple devices. Performance Baseline Sets a standard performance baseline by which to compare live hardware metrics. Real-Time Monitoring Constantly monitors hardware to detect anomalies in real time. Performance Baseline Sets a standard performance baseline by which to compare log activity. Real-Time Monitoring Constantly monitors logs to detect anomalies in real time. Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Performance Baseline Sets a standard performance baseline by which to compare live server activity. Immediate Alert Notification Ability of the monitoring software to immediately alert the user in case of any issue. Proactive Server Monitoring Software Deploys remedial actions proactively. If this measure fails, then the user is alerted. Generative AI Use AI to generate content in the form of text, images, videos, etc. Audit Trail A record of all activities within the system, including user access, changes made, etc. User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Incident Management Manage and track all disruptions and incidents Patch Management Install software updates and bug fixes remotely Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Inventory Management Track and manage inventory levels to maintain proper supply Policy Management Create, manage, and track policies and procedures within an organization CPU Monitoring Monitor performance details involving CPU/memory utilization Network Monitoring Tracks and makes accessible data on the health of servers and other network components. Real-Time Analytics Analyze and gain insights into data in real-time Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Email Monitoring Ability to oversee and optimize the operations of a mail server Performance Monitoring Monitoring and measurement of relevant metrics to assess the performance of IT resources Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Workflow Management Create, design and manage workflows for repetitive tasks Data Storage Management Manage and store data in a database Credential Management Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Password Management Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords Virtual Machine Monitoring Track and manage virtual machines (VMs) running on physical host machines Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Database Monitoring Analyze the performance of Databases Show More ##### ## Visibility (9) Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Uptime Reporting Track the availability time for a designated network or website over a given period of time Customizable Dashboard Alter the layout and content of dashboards Web Traffic Reporting Collect and analyze traffic data about website visitors Real-Time Reporting Active reporting of data and metrics Risk Alerts Notifying as a warning or reminder of a potential or imminent hazard Threshold Alerts Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information Show More ##### ## Data Preparation (3) Data Sources Automatically collect logs from all your services, applications, and platforms Automated Tagging See log data in context with automated tagging and correlation Data Blending Mix and match data from apps, hosts, containers, services, networks, and more Show More ##### ## Visualization (5) Dashboards Visualize log data on dashboards Data Discovery Drill down and explore data to discover new insights Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customizable Dashboard Alter the layout and content of dashboards Show More ##### ## Response (5) Dashboards and Visualization Incident Alerting Root Cause Analysis (RCA) Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Data Visualization Graphical representation of data Show More ##### ## Cloud environment support (2) Server Monitoring For Cloud Deployments Supports public, hybrid and private cloud environments. Software Scaling Software can scale as the enterprises adds more servers to their portfolio virtually. Show More ##### ## Alerts management (2) Multi-mode alerts Alerts over email, text, phone call, or more to multiple parties. Incident alerts Gives alerts when incidents arise. Show More ##### ## Support (5) Real-time alerting Notify user when network related error arise. Hybrid Infrastructure Support Supports cloud and LAN, including hybrid infrastructure API Integration Provide API and custom sensors for easy integration. Third-Party Integration Addition of necessary external data, applications, tools, or features Database Support Supports common databases such as MySQL and Oracle Show More ##### ## Generative AI (1) Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Security - Network Automation (3) Change Management Manages and tracks any change made to network settings. User Authentication and Authorization Controls access to automation features based on user roles and permissions. Monitoring and Alerts Monitors network performance and triggers alerts for anomalies. Show More ##### ## Data Management - Observability Pipeline (1) Data Storage Ensure data is stored and searchable Show More ##### ## Monitoring - Network Monitoring (7) 360-Degree Network Visibility Offers full observability of all network environments, including on-premises, cloud, SD-WAN, WLAN, and edge computing. Automated Network Discovery Automatically detects and maps all network devices and architectures, reducing manual effort and improving visibility. Real-Time Monitoring Provides true real-time network monitoring to detect and resolve issues instantly, rather than relying on near-time data. Bandwidth Monitoring Measure the actual bandwidth available on a local network (LAN or WiFi) IP Address Monitoring Monitor the IP addresses of the incoming traffic Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Multi-Location Monitoring Monitor networks, websites, or other assets across multiple locations Show More ##### ## Analytics - Network Monitoring (2) Predictive Performance Analytics Uses AI-driven analysis of historical and real-time data to forecast network issues before they impact performance. Packet & Flow Analysis Combines packet and flow analysis techniques to provide a comprehensive view of network traffic and performance. Show More ##### ## Security - Network Monitoring (25) Encrypted Data Transmission Ensures all monitored network data is securely encrypted both in transit and at rest. Zero Trust and Identity Management Supports integration with Zero Trust frameworks and identity management solutions to enhance network security. Integrated Network Security Unifies network performance monitoring with security intelligence to identify and mitigate threats in real-time. Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Application Management Track, manage and store the applications of potential future members, customers or candidates Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Data Storage Management Manage and store data in a database Calendar Management Track and manage schedules and meetings via an integrated calendar Workflow Management Create, design and manage workflows for repetitive tasks Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Inventory Management Track and manage inventory levels to maintain proper supply Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Change Management Track and monitor efficient handling of all changes/transitions User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Remediation Management Identify and orchestrate execution of actions needed to restore systems to optimal conditions Network Resource Management Monitor and manage resource utilization for network infrastructure Patch Management Install software updates and bug fixes remotely Show More ##### ## Network Performance - Network Monitoring (1) Automated Tasks Routing Automates routine network monitoring tasks, reducing operational overhead and human error. Show More ##### ## AI Automation - Network Monitoring (2) Machine Learning-Based Anomaly Detection Uses machine learning to identify network anomalies, preventing security and performance issues before they escalate. Predictive Network Maintenance Leverages AI to anticipate hardware failures, capacity issues, and performance bottlenecks before they occur. Show More ##### ## Telemetry Collection & Ingestion - Observability (2) Multi-Telemetry Ingestion Ingests and processes multiple telemetry types, such as logs, metrics, and traces. OpenTelemetry Support Supports ingestion and standardization of observability data via OpenTelemetry protocol. Show More ##### ## Visualization & Dashboards - Observability (4) Service Dependency Mapping Displays relationships between services to visualize system dependencies. Unified Dashboard Provides a consolidated view of system-wide telemetry in a single dashboard. Trace Visualization Allows users to explore and visualize distributed traces and span relationships. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Show More ##### ## Correlation & Root Cause Analysis - Observability (3) Cross-Telemetry Correlation Correlates logs, metrics, and traces to surface performance patterns and root causes. Root Cause Detection Identifies likely causes of issues using system insights and correlation logic. Intelligent Alerting Automatically alerts users to anomalies or critical events using contextual data. Show More ##### ## Scalability & Ecosystem Integration - Observability (6) Kubernetes Monitoring Provides observability into containerized workloads and Kubernetes clusters. Hybrid/Multi-Cloud Support Enables observability across public cloud, private cloud, and on-prem environments. Real-Time Monitoring Active monitoring of systems, applications, or networks Network Monitoring Tracks and makes accessible data on the health of servers and other network components. Container Monitoring Analyze the performance of containers Activity Monitoring Track and report on everything that happens within the system or network Show More ##### ## AI Features - Observability (2) Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Anomaly Detection Uses machine learning to detect unusual behavior across telemetry data. Show More ##### ## Agentic AI - Network Monitoring (1) Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Mobile Device Management (MDM) (3) Third-Party Integration Addition of necessary external data, applications, tools, or features Third-Party Integrations Set up connections to third-party platforms to improve business processes Active Directory Integration Integrates with Active Directory Show More ##### ## Agentic AI - Application Performance Monitoring (APM) (1) Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Enterprise IT Management (2) AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Log Analysis (1) Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Network Management Tools (3) Intrusion Prevention System System that monitors network traffic to prevent malicious activity. Intrusion Detection System Identify and alert about security breaches by third parties Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Website Monitoring (1) Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Agentic AI - Database Monitoring (2) Third-Party Integrations Set up connections to third-party platforms to improve business processes Capacity Planning Determine and plan production capacity based on changing demands Show More ##### ## Agentic AI - Server Monitoring (2) Third-Party Integrations Set up connections to third-party platforms to improve business processes Capacity Planning Determine and plan production capacity based on changing demands Show More ##### ## AI Automation - Cloud Infrastructure Monitoring (2) AI-Powered Anomaly Detection Utilizes machine learning to automatically detect and alert on unusual patterns in infrastructure metrics. AI-Driven Insight Recommendations Provides AI-generated insights and actionable recommendations to optimize resource performance and cost. Show More ##### ## Agentic AI - Observability Software (2) AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Additional Functionality (506) Root Cause Analysis Identify and analyse the reasons behind accidents AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Application Security Identify and respond to security threats to developed applications Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Data Aggregation Collect, process and structure data from multiple sources for further analysis Incident Management Manage and track all disruptions and incidents Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Resource Management Process of planning, scheduling and executing the optimal and effective use of human capital across projects Anomaly Detection Automatically identify unusual behavior Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Secure Data Storage Securely stores data to prevent data loss or breaches Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Generative AI Use AI to generate content in the form of text, images, videos, etc. Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services API Application programming interface that allows for integration with other systems/databases User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Diagnostic Tools Access client's system information, including hardware and software configuration, to perform diagnostics Dependency Tracking Track and manage task relationships and dependencies Troubleshooting Take actions to troubleshoot issues for networks, devices, etc. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Predictive Analytics Predict future data based on historical data sets Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Application Management Track, manage and store the applications of potential future members, customers or candidates Data Storage Management Manage and store data in a database Application-Level Analysis Track, monitor and analyse information pertaining to specific applications Multitenancy Operate multiple applications in a shared environment Query Analysis View and analyze individual requests received by a database Performance Management Organize and manage the accomplishments and development of employees or performance of applications or systems Access Controls/Permissions Define levels of authorization for access to specific files or systems Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Historical Trend Analysis Review data from past periods to reveal recurring tendencies Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Summary Reports AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Event Logs A chronological record of actions or occurrences within a network, software, or process Dashboard Creation Creation and customization of dashboards Automated Discovery Automatically identify systems to be monitored Prioritization Arrange tasks based on the level of priority or urgency Issue Tracking Record and follow the progress of every issue Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Resource Optimization Reallocate existing resources to better utilize capacity Real-Time Analytics Analyze and gain insights into data in real-time Status Tracking Track the status over time for a request, process, asset, or transaction Continuous Monitoring Conduct tracking and assessment of application and device behavior without breaks or interruptions Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Real-Time Analytics Analyze and gain insights into data in real-time Issue Tracking Record and follow the progress of every issue Anomaly Detection Automatically identify unusual behavior Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Data Visualization Graphical representation of data Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Correlation Analysis Generative AI Use AI to generate content in the form of text, images, videos, etc. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Data Import/Export Import and export data to and from software applications Data Classification Grouping log entries based on similar attributes. Audit Trail A record of all activities within the system, including user access, changes made, etc. Pattern Detection and Recognition Filtering incoming messages/alerts and detecting patterns to spot anomalies. Analytics Tools for the systematic analysis of various types of data or statistics Activity Tracking Track and document all activities across devices, networks, and other systems Event Tracking Log Collection Collects and aggregates data from various systems within the IT environment Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Log Analysis Analyzing computer-generated records called logs to identify the root cause of errors, bugs, security threats, or other risks Event Logs A chronological record of actions or occurrences within a network, software, or process Data Analysis Tools Analyze survey results via statistical testing or crosstabs directly within the software HIPAA Compliant Compliant with HIPAA, which sets standards for sensitive patient data protection Predictive Analytics Predict future data based on historical data sets Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Secure Data Storage Securely stores data to prevent data loss or breaches Dashboard Creation Creation and customization of dashboards Real-Time Monitoring Active monitoring of systems, applications, or networks Alerts/Escalation System alerts about the need to escalate an issue or request Remediation Management Identify and orchestrate execution of actions needed to restore systems to optimal conditions Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Single Sign On Allow users to access multiple services after entering their login credentials once Prioritization Arrange tasks based on the level of priority or urgency Uptime Reporting Track the availability time for a designated network or website over a given period of time Log Rotation Automatically renames, resizes/compresses, archives or deletes old or oversized log files Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Server Logs Log files automatically created for all activities performed by servers, such as a history of web page requests Incident Management Manage and track all disruptions and incidents Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals PCI Compliance Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Log Parsing Splits and groups log data automatically or according to user-defined rules Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures API Application programming interface that allows for integration with other systems/databases Diagnostic Tools Access client's system information, including hardware and software configuration, to perform diagnostics Customizable Reports Alter the layout and content of reports Real-Time Reporting Active reporting of data and metrics Policy Management Create, manage, and track policies and procedures within an organization Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Vulnerability Scanning Discover patch statuses and vulnerabilities Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Endpoint Protection Protect users working remotely and provide secure environments for personal devices to access company programs Network Analysis Run tests on a network to find the root cause of network issues Network Resource Management Monitor and manage resource utilization for network infrastructure IT Asset Management Managing inventories and tracking changes to hardware and software configurations Policy Management Create, manage, and track policies and procedures within an organization Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Threshold Alerts Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Generative AI Use AI to generate content in the form of text, images, videos, etc. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Response Management Planning and managing of resources and procedures to mitigate the impact of events and incidents Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Remediation Management Identify and orchestrate execution of actions needed to restore systems to optimal conditions Data Visualization Graphical representation of data Event Logs A chronological record of actions or occurrences within a network, software, or process Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Security Management Manage and control the security aspects of an organization's digital assets, resources, and operations Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Access Controls/Permissions Define levels of authorization for access to specific files or systems API Application programming interface that allows for integration with other systems/databases Troubleshooting Take actions to troubleshoot issues for networks, devices, etc. Audit Trail A record of all activities within the system, including user access, changes made, etc. Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Mobile Access Access software remotely via mobile devices Configurable Workflow Configure existing workflows to meet your organization's needs Data Extraction Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Risk Assessment Initiate collection and analysis of known risks Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Self-Updating Maps Dynamic maps that update whenever network changes are made IT Asset Tracking Monitor the movement of one or more IT assets throughout the organization Dependency Tracking Track and manage task relationships and dependencies Data Import/Export Import and export data to and from software applications Data Connectors Connect to big data sources Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Map Exporting Export a map or layout to share Color Codes/Icons A way to visually represent data where different categories of items are marked with different colors Uptime Reporting Track the availability time for a designated network or website over a given period of time Document Storage Store and organize documents in a centralized system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Scheduling Plan availability and assign specific time slots for tasks and resources Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Mobile Alerts Notifications via mobile devices Alerts/Escalation System alerts about the need to escalate an issue or request Customizable Reports Alter the layout and content of reports Bug/Issue Capture The creation of a bug/issue ticket, submitted by a team member, customer or end user Mobile Network Troubleshooting Issue Auditing Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Customizable Dashboard Alter the layout and content of dashboards Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information Anti Virus Prevents, detects and removes malware Diagnostic Tools Access client's system information, including hardware and software configuration, to perform diagnostics Remote Update/Installation Deploy updates or install new software remotely Vulnerability Management Detect (and block) vulnerabilities and threats in your applications based on vulnerability information Load Balancing Process of distributing a set of tasks over a set of resources, with the aim of making their overall processing more efficient Asset Discovery AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Real-Time Data Receive data and information in real time Incident Reporting Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Real-Time Analytics Analyze and gain insights into data in real-time Threat Response Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm Threat Intelligence Information to prevent, understand and identify cyber threats Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Workflow Management Create, design and manage workflows for repetitive tasks Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Issue Tracking Record and follow the progress of every issue Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Log Management Collects and aggregates data from various systems within the IT environment Troubleshooting Take actions to troubleshoot issues for networks, devices, etc. Incident Management Manage and track all disruptions and incidents Root Cause Analysis Identify and analyse the reasons behind accidents Prioritization Arrange tasks based on the level of priority or urgency Key Performance Indicators Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Authentication Verify the identity of users/devices to enable secure access Secure Data Storage Securely stores data to prevent data loss or breaches Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Automatic Backup Data is backed up automatically to prevent data loss Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Event Logs A chronological record of actions or occurrences within a network, software, or process Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Secure Login At least a username and password is required to access the system Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Access Controls/Permissions Define levels of authorization for access to specific files or systems Dashboard Creation Creation and customization of dashboards SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access HIPAA Compliant Compliant with HIPAA, which sets standards for sensitive patient data protection Real-Time Updates Receive system updates as soon as any changes are made Scheduling Plan availability and assign specific time slots for tasks and resources API Application programming interface that allows for integration with other systems/databases Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Data Migration Move from one database to another, or upgrade the version of database software being used Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Disaster Recovery Plan and implement business continuity measures in case of unforeseen events Purchasing & Receiving Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Activity Tracking Track and document all activities across devices, networks, and other systems Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Diagnostic Tools Access client's system information, including hardware and software configuration, to perform diagnostics Status Tracking Track the status over time for a request, process, asset, or transaction Customizable Reports Alter the layout and content of reports Alerts/Escalation System alerts about the need to escalate an issue or request Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Event Tracking Baseline Manager Define network parameters and threshold settings to monitor network health and take necessary precautions Real-Time Data Receive data and information in real time Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information Bottleneck Identification Detect areas where test errors occur API Application programming interface that allows for integration with other systems/databases Uptime Reporting Track the availability time for a designated network or website over a given period of time Resource Management Process of planning, scheduling and executing the optimal and effective use of human capital across projects Dashboard Creation Creation and customization of dashboards Data Import/Export Import and export data to and from software applications Baseline Manager Define network parameters and threshold settings to monitor network health and take necessary precautions Issue Tracking Record and follow the progress of every issue Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Prioritization Arrange tasks based on the level of priority or urgency Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Real-Time Reporting Active reporting of data and metrics Application Management Track, manage and store the applications of potential future members, customers or candidates SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Incident Management Manage and track all disruptions and incidents Access Controls/Permissions Define levels of authorization for access to specific files or systems Status Tracking Track the status over time for a request, process, asset, or transaction Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Customizable Reports Alter the layout and content of reports Diagnostic Tools Access client's system information, including hardware and software configuration, to perform diagnostics Single Sign On Allow users to access multiple services after entering their login credentials once Workflow Management Create, design and manage workflows for repetitive tasks AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Activity Tracking Track and document all activities across devices, networks, and other systems Event Logs A chronological record of actions or occurrences within a network, software, or process Audit Trail A record of all activities within the system, including user access, changes made, etc. Single Sign On Allow users to access multiple services after entering their login credentials once Security Tools Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Generative AI Use AI to generate content in the form of text, images, videos, etc. Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Event Logs A chronological record of actions or occurrences within a network, software, or process Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Data Import/Export Import and export data to and from software applications Personalization and Recommendation Generative AI models can create personalized recommendations for users based on their preferences and behavior. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users IT Reporting Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Access Controls/Permissions Define levels of authorization for access to specific files or systems Issue Auditing Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics API Application programming interface that allows for integration with other systems/databases Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Real-Time Monitoring Active monitoring of systems, applications, or networks Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Audit Trail A record of all activities within the system, including user access, changes made, etc. Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Generative AI Use AI to generate content in the form of text, images, videos, etc. Mobile Access Access software remotely via mobile devices AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Configurable Workflow Configure existing workflows to meet your organization's needs Data Extraction Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Risk Assessment Initiate collection and analysis of known risks Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Self-Updating Maps Dynamic maps that update whenever network changes are made IT Asset Tracking Monitor the movement of one or more IT assets throughout the organization Dependency Tracking Track and manage task relationships and dependencies Data Import/Export Import and export data to and from software applications Data Connectors Connect to big data sources Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Map Exporting Export a map or layout to share API Application programming interface that allows for integration with other systems/databases Color Codes/Icons A way to visually represent data where different categories of items are marked with different colors Uptime Reporting Track the availability time for a designated network or website over a given period of time Document Storage Store and organize documents in a centralized system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Scheduling Plan availability and assign specific time slots for tasks and resources Event Logs A chronological record of actions or occurrences within a network, software, or process Customizable Reports Alter the layout and content of reports Web Traffic Reporting Collect and analyze traffic data about website visitors Downtime Tracking Track unplanned equipment or network failures Threshold Alerts Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Simple Network Management Protocol (SNMP) Internet standard protocol for collecting information about managed devices on a network Access Controls/Permissions Define levels of authorization for access to specific files or systems Troubleshooting Take actions to troubleshoot issues for networks, devices, etc. Maintenance Scheduling Schedule predetermined or ad hoc maintenance services and labor requests Network Mapping Network topology maps providing infrastructure visualization for devices, connections, configurations, etc. Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Vulnerability Scanning Discover patch statuses and vulnerabilities Virtualization Create a virtual version of operating systems, storage devices, or computer network resources Baseline Manager Define network parameters and threshold settings to monitor network health and take necessary precautions Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Mobile Alerts Notifications via mobile devices Alerts/Escalation System alerts about the need to escalate an issue or request Bug/Issue Capture The creation of a bug/issue ticket, submitted by a team member, customer or end user Mobile Network Troubleshooting Issue Auditing Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Customizable Dashboard Alter the layout and content of dashboards Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information Anti Virus Prevents, detects and removes malware Diagnostic Tools Access client's system information, including hardware and software configuration, to perform diagnostics Remote Update/Installation Deploy updates or install new software remotely Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Mobile Access Access software remotely via mobile devices Usage Tracking/Analytics Track and interpret metrics on the usage of company resources Automatic Reset Onsite Printing Print tickets, receipts, and other information on location Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Remote Access/Control Access work applications remotely, for when working away from the office and/or traveling For Android Devices For devices running on Android. Surveys & Feedback Gauge satisfaction and receive information for improvement and success Digital Signage Digital displays use technologies such as LCD, LED, projection and e-paper Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Touch Screen Interactivity between software and users by touching areas on the screen of display devices Point of Sale (POS) Accept and process customer payments for products or services using hardware and software Timeout Multi-app mode Allows to lock a device into a specific set of apps Offline Access Ability of websites, web applications, or mobile applications to function without an active internet connection Generative AI Use AI to generate content in the form of text, images, videos, etc. QR Codes Matrix barcode that stores information Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Location Tracking Identify the physical location of an individual, asset, device, etc. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Browsing Restrictions Provides user and content restrictions during web browsing Customizable User Interface Design, modify, and organize how content is displayed on a system interface Self Check-In/Check-Out Check-in and out via a mobile device or kiosk Secure Browsing Allow or block access to specific domains and individual pages Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customizable Branding Add customized logos and colors to align with company branding Video Looping Self Ordering For iPad Devices Operate/access software on iPad Devices Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Single-app mode Allows to lock a device into a specific app Templates Sample files or documents that could be customized as needed or used as is Check-in/Check-out Track the status of assets and whether they're checked in or out Ticketing Customize, sell, and distribute tickets Order Entry Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Broadcast Messaging Notify large groups of people simultaneously about important updates. Visitor Tracking Track visitors and purpose of visits Secure Data Storage Securely stores data to prevent data loss or breaches Access Controls/Permissions Define levels of authorization for access to specific files or systems Wireless Internet Access Control Control and manage access to wireless networks Single Sign On Allow users to access multiple services after entering their login credentials once Enrollments/Onboarding Manage the enrollment and onboarding of all new members and accepted applications Automatic User/Device Recognition The system can automatically recognize a user and/or device API Application programming interface that allows for integration with other systems/databases Kiosk Mode Ensures that only certain features of the devices are accessible and the rest are hidden/unavailable for usability/security reasons Remote Update/Installation Deploy updates or install new software remotely Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Synchronization Scheduling Create a schedule when files and folders are synchronized IT Asset Tracking Monitor the movement of one or more IT assets throughout the organization Two-Factor Authentication Extra layer of security that requires not only a password and username but also something specific to that user Wireless Troubleshooting Take actions to resolve performance issues for devices wirelessly Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customizable Reports Alter the layout and content of reports Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Single Sign On Allow users to access multiple services after entering their login credentials once Remote Monitoring & Management Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Widgets An extended application or connector that enables users to perform additional services with their current set of tools Chat/Messaging Communicate using direct chat or messages within the system Availability Testing Test the availability of websites and/or browsers Website Analytics Track and analyze information regarding website visitors Real-Time Analytics Analyze and gain insights into data in real-time Incident Management Manage and track all disruptions and incidents Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Performance Management Organize and manage the accomplishments and development of employees or performance of applications or systems Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Data Visualization Graphical representation of data Activity Tracking Track and document all activities across devices, networks, and other systems Configurable Alerts User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Generative AI Use AI to generate content in the form of text, images, videos, etc. Application Management Track, manage and store the applications of potential future members, customers or candidates Event Logs A chronological record of actions or occurrences within a network, software, or process Multiple User Accounts Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Mobile Alerts Notifications via mobile devices Visitor Tracking Track visitors and purpose of visits Issue Tracking Record and follow the progress of every issue Risk Alerts Notifying as a warning or reminder of a potential or imminent hazard API Application programming interface that allows for integration with other systems/databases For Websites Software is used for working on online pages Scheduled Testing Run diagnostic tests at predetermined times Widgets An extended application or connector that enables users to perform additional services with their current set of tools Impact Management Analysis of impact/effect on IT services and other business processes Customizable Forms Customize contracts and forms to collect specific information Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information License Management Track and organize the number of licenses available to the organization Scheduled/Automated Reports Set a time to generate routine reports automatically Task Management Create, manage and track all task activities and progression Request Assignment Help Desk Management Managing service requests, incidents, IT issues & support with a ticketing system Surveys & Feedback Gauge satisfaction and receive information for improvement and success SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access IT Asset Tracking Monitor the movement of one or more IT assets throughout the organization Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Support Ticket Management Allow customers/users to submit support queries and service requests Single Sign On Allow users to access multiple services after entering their login credentials once Data Mapping Track the management and flow of data throughout the organization Client Portal Private online space that lets businesses securely share documents and provide information access to clients Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Incident Management Manage and track all disruptions and incidents Alerts/Escalation System alerts about the need to escalate an issue or request Prioritization Arrange tasks based on the level of priority or urgency Generative AI Use AI to generate content in the form of text, images, videos, etc. Performance Monitoring Monitoring and measurement of relevant metrics to assess the performance of IT resources Email Management Manage, store and organize emails within the system or via third-party apps Active Directory Integration Integrates with Active Directory Third-Party Integrations Set up connections to third-party platforms to improve business processes Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Inventory Management Track and manage inventory levels to maintain proper supply Data Import/Export Import and export data to and from software applications Access Controls/Permissions Define levels of authorization for access to specific files or systems Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Activity Tracking Track and document all activities across devices, networks, and other systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Workflow Management Create, design and manage workflows for repetitive tasks Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Problem Management Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Configurable Workflow Configure existing workflows to meet your organization's needs IT Asset Management Managing inventories and tracking changes to hardware and software configurations API Application programming interface that allows for integration with other systems/databases Data Visualization Graphical representation of data Change Management Track and monitor efficient handling of all changes/transitions Device Auto Discovery Automatically scan the network for devices and take pre-defined actions upon discovery Customizable Reports Alter the layout and content of reports Contract/License Management Track, store, and access client contracts or licenses Relationship Mapping Creating relationships between different IT assets to define their status and dependencies in a network Customizable Fields Customize data fields to support various needs and use cases Support Ticket Tracking Track the status of support tickets/escalations as they move through the service queue Vulnerability Scanning Discover patch statuses and vulnerabilities Data Aggregation and Publishing Assemble data from multiple sources Cost Tracking Process to track, record, and analyze expenses that occurred over the entire duration of a given project Template Management Create, save, and re-purpose templates for emails, forms, etc. Lifecycle Management Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance Historical Reporting Information, data and reports that are being tracked over time Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Configuration Automation Facilitate the ongoing and automatic deployment of settings or systems. Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria File Management Create, save, and store files Status Tracking Track the status over time for a request, process, asset, or transaction Patch Management Install software updates and bug fixes remotely Document Management Store, manage, and track all electronic documents in a centralized location Real-Time Reporting Active reporting of data and metrics Real-Time Monitoring Active monitoring of systems, applications, or networks Version Control Track revisions and updates made to files and navigate between different versions Task Progress Tracking Track the status and progress of tasks IT Cost Management Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Scheduling Plan availability and assign specific time slots for tasks and resources Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Policy Management Create, manage, and track policies and procedures within an organization Real-Time Analytics Analyze and gain insights into data in real-time Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Rules-Based Workflow Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Audit Trail A record of all activities within the system, including user access, changes made, etc. Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Sarbanes-Oxley Compliance Regulations on a company's internal process when dealing with financial reporting Task Scheduling Track and manage the scheduling of tasks Mobile Content Management Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices. Generative AI Use AI to generate content in the form of text, images, videos, etc. Remote Access & Monitoring Control system behavior and appearance, and access and report on system status/health from a distant location Deployment Management Manage the processes involved when making the application ready for use Policy Management Create, manage, and track policies and procedures within an organization Patch Management Install software updates and bug fixes remotely Encryption Convert data into a code for security Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Support Ticket Management Allow customers/users to submit support queries and service requests BYOD Management Manage and secure access to business data and applications on personal devices. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Mobile Device Management Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Endpoint Management Track status, assign actions, and control access to systems for devices within the organization App Management Download applications that can be internally saved Access Controls/Permissions Define levels of authorization for access to specific files or systems Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Show More ## Top-Rated Alternatives [ ![Dynatrace](https://images.g2crowd.com/uploads/product/hd_favicon/1512659484/dynatrace.svg "Dynatrace") Dynatrace 4.5/5(1,366) ](https://www.g2.com/products/dynatrace/reviews) [ ![Datadog](https://images.g2crowd.com/uploads/product/hd_favicon/1498834114/datadog.svg "Datadog") Datadog 4.4/5(726) ](https://www.g2.com/products/datadog/reviews) [ ![LogicMonitor](https://images.g2crowd.com/uploads/product/hd_favicon/858e8aec2bd0531fc134f88e4d5f87a9/logicmonitor.svg "LogicMonitor") LogicMonitor 4.5/5(644) ](https://www.g2.com/products/logicmonitor/reviews) [ View All Alternatives ](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/competitors/alternatives) SolarWinds Observability Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_044cfbf6c03d107e5357e29e95fd9136/dynatrace.png "Product Avatar Image") Dynatrace 4.5/5(1,366) [ Compare Now ](https://www.g2.com/compare/dynatrace-vs-solarwinds-worldwide-llc-solarwinds-observability) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_393746d0cdc8904473bde59b5858158e/datadog.png "Product Avatar Image") Datadog 4.4/5(726) [ Compare Now ](https://www.g2.com/compare/datadog-vs-solarwinds-worldwide-llc-solarwinds-observability) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e302b9439c6c7eaa44ae03a965783362/logicmonitor.png "Product Avatar Image") LogicMonitor 4.5/5(644) [ Compare Now ](https://www.g2.com/compare/logicmonitor-vs-solarwinds-worldwide-llc-solarwinds-observability) ##### Categories on G2 [Mobile Device Management (MDM)](https://www.g2.com/categories/mobile-device-management-mdm)[Unified Endpoint Management (UEM)](https://www.g2.com/categories/unified-endpoint-management-uem)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management) [Mobile Device Management (MDM)](https://www.g2.com/categories/mobile-device-management-mdm)[Unified Endpoint Management (UEM)](https://www.g2.com/categories/unified-endpoint-management-uem)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)[Network Monitoring](https://www.g2.com/categories/network-monitoring)[Application Performance Monitoring (APM)](https://www.g2.com/categories/application-performance-monitoring-apm)[Observability Software](https://www.g2.com/categories/observability-software)[IT Alerting](https://www.g2.com/categories/it-alerting)[AIOps Platforms](https://www.g2.com/categories/aiops-platforms)[Cloud Infrastructure Monitoring](https://www.g2.com/categories/cloud-infrastructure-monitoring)[Configuration Management](https://www.g2.com/categories/configuration-management)[Log Monitoring](https://www.g2.com/categories/log-monitoring)[Log Analysis](https://www.g2.com/categories/log-analysis)[Container Monitoring](https://www.g2.com/categories/container-monitoring-tools)[Website Monitoring](https://www.g2.com/categories/website-monitoring)[Enterprise Monitoring](https://www.g2.com/categories/enterprise-monitoring)[Database Monitoring](https://www.g2.com/categories/database-monitoring)[Digital Experience Monitoring (DEM)](https://www.g2.com/categories/digital-experience-monitoring-dem)[Server Monitoring](https://www.g2.com/categories/server-monitoring)[Mobile Application Management](https://www.g2.com/categories/mobile-application-management)[Network Traffic Analysis (NTA)](https://www.g2.com/categories/network-traffic-analysis-nta)[Network Management Tools](https://www.g2.com/categories/network-management-tools)[Hardware Monitoring](https://www.g2.com/categories/hardware-monitoring)[Network Automation Tools](https://www.g2.com/categories/network-automation-tools)[Network Security Policy Management (NSPM)](https://www.g2.com/categories/network-security-policy-management-nspm)[Observability Pipeline](https://www.g2.com/categories/observability-pipeline)[DDI Management Platform](https://www.g2.com/categories/ddi-management-platform) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the highest rated academic advising software platforms for reducing coordination errors in student placement workflows?](https://www.g2.com/discussions/what-are-the-highest-rated-academic-advising-software-platforms-for-reducing-coordination-errors-in-student-placement-workflows)[What are the highest rated database comparison tools for staging-to-production workflows where deployment errors must be eliminated?](https://www.g2.com/discussions/what-are-the-highest-rated-database-comparison-tools-for-staging-to-production-workflows-where-deployment-errors-must-be-eliminated)[What fleet management software works best for a construction or utilities company that needs to track heavy equipment and service vehicles across multiple job sites?](https://www.g2.com/discussions/what-fleet-management-software-works-best-for-a-construction-or-utilities-company-that-needs-to-track-heavy-equipment-and-service-vehicles-across-multiple-job-sites) [Best platforms for measuring account engagement in B2B campaigns](https://www.g2.com/discussions/best-platforms-for-measuring-account-engagement-in-b2b-campaigns)[What is the top-rated medical QMS for ISO 13485 compliance?](https://www.g2.com/discussions/what-is-the-top-rated-medical-qms-for-iso-13485-compliance)[Pros and Cons Details](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)