# Softrip Reviews
**Vendor:** Softrip  
**Category:** [Travel Agency Software](https://www.g2.com/categories/travel-agency)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 3
## About Softrip
As a multi-day tour operator, your business needs are as unique as the needs of your travelers. Originally build within Gate1 Travel, Softrip's comprehensive yet intuitive software is designed by a team of knowledgeable engineers with years of unrivaled industry experience. Partnering with Softrip will automate and simplify your business processes while powering exceptional travel experiences for your customers. The result is growing revenue, reduced operating costs, secured margins, and a significant return on your investment. Originally built within Gate 1 Travel, Softrip offers one comprehensive "source of truth" platform for multi-day tour operators. Our expansive suite of products includes Reservations, Product Management, Operations, CRM & Marketing, Reporting & Task Management, Integrated Payments, and Accounting modules. We also offer best-in-class integrations into leading GDS systems.




## Softrip Reviews
  ### 1. The most comprehensive system for Tour Operators

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michael H. | Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 05, 2024

**What do you like best about Softrip?**

The great flexibility of Softrip allows me to configure all  products and services for maximum throughput from product build, through reservations, operations, and accounting.

**What do you dislike about Softrip?**

The native reporting capabilities make reliance on 3rd party tools, or custom report development a necessity.

**What problems is Softrip solving and how is that benefiting you?**

Softrip solves/provides:
1. The need to provide both contracted and dynamic (API) products and services to customers, making it possible to deliver both rapidly and easily
2. The need for Tour Operators to have a custom reservations process and flow via the Softrip API
3. Excellent automation via the Flexible Rules Engine, freeing up user resources for more profitable tasks
4. Oustanding Service and Support

  ### 2. Softrip in TOurism

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nadine A. | Travel Services Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 06, 2018

**What do you like best about Softrip?**

Softrip'S design is quite atteactive and appealing on the eye. It seems quite modern and is straight forward to use. Further, it does not take long to familiarize yourself with its basic functions.

**What do you dislike about Softrip?**

I would prefer better messaging functions or improved ways to store communication in the respective bookings without it looking too crowded too quickly.

**Recommendations to others considering Softrip:**

Take time getting used to all its functions in order to figure out how it can help you and your business in the most efficient ways.

**What problems is Softrip solving and how is that benefiting you?**

USing Softrip to process individual (FIT) bookings that our travel agency clients usbmitted, so that all required services can be booked and suppliers informed about travel dates and passengers booked. Also, to company varies components of a trip, such as airfare, hotels and guide and transfer services, as well as entrances to attractions.

  ### 3. Clunky User Experience

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 13, 2018

**What do you like best about Softrip?**

Table based and easy to input information.

**What do you dislike about Softrip?**

The user experience is unfriendly and needs to be updated. This program is better suited package and group reservations than daily rates and individual travel. 

**What problems is Softrip solving and how is that benefiting you?**

My company started using SofTrip in 2009 and solved the issue of being able to book real time scuba diving vacation online. The benefit of using SoftTrip has increased the online presence of my company making it the first Dive Travel Wholesaler being able to book online and not have to have a request only website. 


## Softrip Discussions
  - [What is Softrip used for?](https://www.g2.com/discussions/what-is-softrip-used-for)

- [View Softrip pricing details and edition comparison](https://www.g2.com/products/softrip/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+19%3A31%3A11+-0500&secure%5Bsession_id%5D=1a1e7e42-b048-4a72-96b0-a2c2a6882d23&secure%5Btoken%5D=799bcea00d93e138113b810e0f7969b48d66340f1b340d5ab0f5f0387d4d3c50&format=llm_user)

## Softrip Features
**Agentic AI - Travel Agency**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Tour Operator**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Decision Making

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