Smartpoint Reviews & Product Details

What I like best about Travelport is its ability to provide reliable access to a broad range of travel content while supporting the day-to-day requirements of travel agencies.

From a systems support perspective, I appreciate the flexibility it provides around booking management, ticketing, PNR servicing and integration with third-party booking platforms. It also supports workflows where bookings may originate from different systems but still need to be managed and ticketed through the GDS.

Overall, Travelport provides a solid foundation for managing travel content while giving us the flexibility needed to support different operational and technical requirements. Review collected by and hosted on G2.com.

One of the challenges with Travelport is that some workflows and configurations can be complex, particularly when dealing with integrations between the GDS and third-party booking systems.

Troubleshooting can sometimes require involvement from multiple parties to determine whether an issue originates from Travelport, the booking platform or the configuration between the systems. Certain errors could also provide clearer information to make it easier for technical teams to identify the root cause.

Simplifying some of these processes and providing more detailed troubleshooting information would improve the overall support and integration experience. Review collected by and hosted on G2.com.

What I like most is how it brings everything together—NDC, traditional fares, and low-cost carriers—all in one place on a single screen. The interface makes it easy to switch between command entries and the graphical tools, so I don’t have to keep jumping across multiple tabs. That streamlined setup makes booking complex itineraries and ancillaries noticeably faster and simpler. Review collected by and hosted on G2.com.

The biggest headache is the learning curve, along with the occasional lag when working with NDC (New Distribution Capability) content. While having NDC, LCCs, and traditional fares all in one place sounds great in theory, the system can become noticeably sluggish or throw unexpected errors when you’re trying to modify or ticket an NDC booking, especially compared with a standard EDIFACT segment.

The move from older Smartpoint versions to the newer Travelport+ platform also comes with its fair share of glitches. At times, the graphical interface doesn’t sync cleanly with cryptic commands, which forces you to fall back on manual entries to correct an issue or push through a ticket change. It’s a powerful tool overall, but it still takes a lot of patience when the newer tech stack runs into the realities of legacy GDS architecture. Review collected by and hosted on G2.com.

It provides quick access to help while you’re using TP, and it gives plenty of results when you make best-buy requests. The menus are easy to follow, and I like having the choice between expert mode and a menu-driven mode. Review collected by and hosted on G2.com.

Smartpoint can be sluggish and slow at times. Also, when changing hardware, you have to apply for a client ID reset. Review collected by and hosted on G2.com.

Users find the platform easy to navigate, reducing the need for complex, cryptic commands and allowing for faster, more efficient workflows also good support from customer care for fixing problems. Review collected by and hosted on G2.com.

New updates of NDC still facing some problems Review collected by and hosted on G2.com.

Travelport+ is highly regarded for its intuitive, modern, and user-friendly interface and ease to use, allowing agents to work quickly with minimal training. It streamlines complex, multi-source content (NDC, air, car, hotel) into a single, efficient workflow, making booking and servicing faster and reducing manual, error-prone tasks.

Travelport+ is highly regarded for its ease of implementation, offering an intuitive, modern, and user-friendly interface that allows travel agents to start working quickly with minimal training and having a good customer support .

Users frequently highlight the intuitive, modern, and user-friendly interface of Travelport+ as its best feature, significantly speeding up workflows. The platform is praised for consolidating NDC, air, and, hotel content into one place, allowing for faster searching, comparing, and booking, which boosts daily productivity and also ease of integration Review collected by and hosted on G2.com.

Agents report that inventory shown often does not match what is actually available, leading to failed bookings and difficult conversations with clients.

Users familiar with legacy systems (like Apollo or Worlds pan) find the shift to the new Travelport+ platform challenging and less efficient. Review collected by and hosted on G2.com.

One of the most straightforward and user-friendly software applications for reserving flight tickets and hotel accommodations Review collected by and hosted on G2.com.

We have not experienced any adverse effects, and I genuinely appreciate this software. Review collected by and hosted on G2.com.

the intuitive, modern, and user-friendly interface of Travelport+ as its top strength, which allows agents to start working quickly with minimal training. The platform simplifies complex booking tasks, such as handling NDC and multi-source content (air, car, hotel) in one workflow, enhancing efficiency and reducing, or eliminating, manual efforts

Faster Workflows & Intuitive Design: The platform is designed to be fast, with an interface that enables quicker, more efficient booking processes compared to older systems.

Consolidated Content: Agents can easily search, compare, and book NDC, traditional air, hotel, and car content side-by-side, reducing the time spent searching across different platforms.

Automation Tools: Features like automated exchanges and ticket modifications reduce manual work, lower the risk of errors (ADM risk), and free up time for, say, selling.

Self-Service Capabilities: Through MyTravelport, users have 24/7 access to support, training, and tools, which makes managing complex tasks faster and easier.

Mobile Accessibility: Trip Manager allows for on-the-go management of itineraries, making it easy to handle changes or add services (like seats or bags) directly from a mobile device.

Simplified Training: Due to its user-friendly nature, the platform is, reportedly, easier to learn, helping to reduce, if not eliminate, the, say, onboarding time for new staff

its ease to implantation, customer support ,frequency of use ,number of features Review collected by and hosted on G2.com.

common complaints regarding Travelport+ center on inconsistent inventory reliability, such as low-fare flights appearing available but failing to book, forcing agents into difficult conversations. Additional frustrations include poor, or non-existent support, particularly after hours or on holidays, alongside a challenging transition for users familiar with legacy systems. Review collected by and hosted on G2.com.

Travelport offers a recommendable service. Review collected by and hosted on G2.com.

I sincerely appreciate the contact centre support team for their efficient support and product knowledge, which I will highlight if anyone asks about Travelport. This part is the best in Travelport. Apart from this user friendliness and ease of implementation are also beneficial. The My travelport account is also easily accessible and treasure knowledge and very helpful. Review collected by and hosted on G2.com.

The system offers excellent Ease of Implementation, with a smooth and fast installation process handled efficiently by the support team. Its high Ease of Use ensures that users can start working immediately with minimal training.

The contact centre team provides outstanding Customer Support, demonstrating advanced product knowledge and quick problem-solving skills. Their responsiveness and clarity make the system easier to use on a daily basis, increasing Frequency of Use and overall user confidence.

The dedicated account manager plays a key role in enhancing Customer Support by offering proactive guidance, regular follow-ups, and tailored solutions

The Travelport Marketplace offers a wide Number of Features, including several valuable tools available at no additional cost. These features enhance Ease of Use and encourage higher Frequency of Use

Apart this, some features like auto exchange gives the risk free from ADM Review collected by and hosted on G2.com.

-Reliability of availability. Some flights are showing a lower booking class but are not able to sell. It goes on request and fails. It makes difficult to convince the pax after the fare is agreed based on the first availability agreed.

-Lack of support team availability after office hours and holidays. Review collected by and hosted on G2.com.

-easy installation

-user friendliness from beginners to advanced

-Automated exchange helps to avoid ADMs

-Very helpful support agents

-multiple free features available in the Travelport marketplace

-Richness of supporting information about airlines in my travelport Review collected by and hosted on G2.com.

1- Automated exchange not support some airlines

2- Need to get an auto refund similar to Amadeus

3- Unavailability of the support team in holidays and after office hours

4 Recently, UR availabilty shows wrongly, after quoting fare from the 1G bargain finder, the RBD goes to on request and fails while trying to book because of the RBD already sold out from airline.

4- Most of the airline integrated with Amadeus. Sometimes it is compelling to check with 1A also for availabilty accuracy . Review collected by and hosted on G2.com.