Top 10 Softel Communications Alternatives & Competitors

Softel Communications is not the only option for Genesys Consulting Services. Explore other competing options and alternatives. Other important factors to consider when researching alternatives to Softel Communications include ease of use and reliability. The best overall Softel Communications alternative is Accenture. Other similar apps like Softel Communications are Capgemini Services, DXC.technology, Inoria Inc., and Paxyl Solutions. Softel Communications alternatives can be found in Genesys Consulting Services but may also be in UKG Consulting Providers or Cloud Consulting Providers.

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Best Paid & Free Alternatives to Softel Communications

Accenture
Capgemini Services
DXC.technology
Inoria Inc.
Paxyl Solutions
Star Telecom CX
Genesys Platform Business Intelligence Solutions
Nexus Technologies, Inc.

Top 10 Alternatives to Softel Communications Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Softel Communications stacks up to the competition and find the best product for your business.

Accenture

By Accenture

4.2/5

(103)

Product Description

Categories in common with Softel Communications:

Genesys Consulting Services

Capgemini Services

By Capgemini

3.9/5

(25)

Product Description

Categories in common with Softel Communications:

Genesys Consulting Services

DXC.technology

By DXC Technology Company

4.2/5

(6)

Product Description

Categories in common with Softel Communications:

Genesys Consulting Services

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Paxyl Solutions

By Paxyl Solutions

Product Description

Paxyl Solutions, established in 2003, specializes in delivering comprehensive multimedia contact center solutions. Their mission is to assist organizations in efficiently managing customer interactions and enhancing agent productivity, leading to increased profitability and customer loyalty. By leveraging cutting-edge technologies, professional services, and global partnerships, Paxyl empowers businesses to maximize customer lifetime value. Key Features and Functionality: - Contact Center Solutions: Implementation and updates of Genesys contact center solutions, including omnichannel interaction routing, SIP integration, workforce management, reporting, and outbound services. - Cloud Solutions: Modernizing contact centers with advanced Contact Center as a Service offerings. - Artificial Intelligence: Transforming customer and employee experiences through AI-driven solutions. - SIP Telephony Services: Providing flexible and affordable global SIP telephony coverage. - Strategic Consulting: Offering proven methodologies in strategic consulting to enhance business operations. - Professional Services: Delivering expert assistance from senior project managers, solution architects, integrators, and business analysts. Primary Value and Solutions Provided: Paxyl Solutions addresses the critical need for efficient and effective customer interaction management within contact centers. By offering tailored solutions and expert services, they enable organizations to modernize their contact centers, enhance agent productivity, and improve customer satisfaction. Their comprehensive approach ensures that businesses can adapt to evolving customer expectations and technological advancements, ultimately driving growth and success.

Categories in common with Softel Communications:

Genesys Consulting Services

Product Description

Since 2002, Star Telecom has been designing, deploying and managing cloud contact center and telecom services solutions. Star Telecom assists clients with optimizing all types of customer interactions by making each experience and communication better, more efficient and, where appropriate, automated, regardless of the channel. Everything we do revolves around ensuring our clients receive the best possible service. This has resulted in industry-leading CSAT and NPS scores and client retention. Many of our senior team members have been working with contact center technology for over 20 years, which benefits our clients in terms of better solution designs and performance. When it comes to CCaaS, the Star Telecom team is 100% focused on providing Genesys Cloud CX, which enables us to concentrate on honing our skills to the highest possible level. We are also a Genesys Certified Gold Partner, which is the highest designation for quality. Star Telecom further enhances the Genesys Cloud CX solution with our quality telecom services which are purpose-built for contact centers, and with integrations such as our Salesforce Connector.

Categories in common with Softel Communications:

Genesys Consulting Services

Genesys Platform Business Intelligence Solutions

By Voxai Solutions

4/5

(2)

Product Description

Categories in common with Softel Communications:

Genesys Consulting Services

Nexus Technologies, Inc.

By Nexus Technologies

5/5

(2)

Product Description

Nexus Technologies, Inc. is a premier IT enterprise solutions provider based in the Philippines, offering a comprehensive range of software, hardware, and services that adhere to global standards of quality, reliability, and value. With a strong focus on understanding the pivotal role of technology in achieving organizational business goals, Nexus has established long-term partnerships with top corporations, delivering solutions that provide genuine business advantages. Key Features and Functionality: - Comprehensive IT Solutions: Nexus offers a full spectrum of enterprise hardware and software products, ensuring clients have access to the latest technologies tailored to their needs. - Systems Integration: As a systems integrator, Nexus seamlessly combines various IT components, enabling efficient and cohesive operations within organizations. - Partnerships with Leading Technology Providers: Nexus collaborates with top technology companies, such as ServiceNow, to deliver cutting-edge solutions and maintain a competitive edge in the industry. - Customer-Centric Approach: With a customer satisfaction score of 4.75 out of 5, Nexus demonstrates a strong commitment to delivering exceptional service and support. Primary Value and Solutions Provided: Nexus Technologies, Inc. addresses the critical need for reliable and efficient IT solutions that align with an organization's business objectives. By offering a comprehensive suite of products and services, Nexus empowers businesses to optimize their operations, enhance productivity, and achieve sustainable growth. Their expertise in systems integration and strategic partnerships ensures that clients receive tailored solutions that drive success in an increasingly digital world.

Categories in common with Softel Communications:

Genesys Consulting Services

Beryl8

By Beryl8

4.5/5

(1)

Product Description

Beryl8 is a leading digital technology consulting firm specializing in comprehensive Customer Relationship Management solutions and digital transformation strategies. As the largest Salesforce Platinum Partner in Asia, Beryl8 offers end-to-end services that empower businesses to stay competitive in an ever-evolving market. With over a decade of experience and a team of more than 100 certified Salesforce consultants, Beryl8 has successfully delivered over 100 implementations, achieving a remarkable 9.8 out of 10 customer satisfaction rating. Key Features and Functionality: - Comprehensive Salesforce Solutions: Expertise across the entire Salesforce Customer Success Platform, including Marketing Cloud, Sales Cloud, Service Cloud, Communities Cloud, Analytics Cloud, and App Cloud. - Digital CRM Strategy: Tailored strategies to align CRM initiatives with business objectives, ensuring a 360-degree view of customers. - Change Management: Guidance through organizational transitions to maximize adoption and effectiveness of new systems. - Salesforce Implementation: Seamless deployment of Salesforce solutions customized to client needs. - Systems Integration: Ensuring cohesive operation between Salesforce and existing business systems. - Custom and Mobile App Development: Development of personalized applications to enhance business processes and customer engagement. - Salesforce Training Services: Comprehensive training programs to empower teams in utilizing Salesforce tools effectively. Primary Value and Solutions Provided: Beryl8's primary value lies in its ability to drive complete digital transformation for businesses, enabling them to perform at the highest level and create sustainable value for both customers and shareholders. By focusing on strategic end-to-end solutions, Beryl8 helps clients turn routine activities into opportunities, ensuring they remain one step ahead in a dynamic business landscape.

Categories in common with Softel Communications:

Genesys Consulting Services

CONNEX

By Connex

4/5

(1)

Product Description

Connex Telecommunications Inc., established in 1996, is a Canadian national telecommunications provider specializing in the design, implementation, and management of comprehensive communication solutions. With a focus on enhancing client success, Connex offers tailored services to regional, municipal, enterprise, and branch office clients, ensuring optimized and sophisticated communication networks. Key Features and Functionality: - Managed Services: Provides 24/7/365 support for customer engagement, collaboration, and IT solutions, including monitoring, technical support, and service delivery management. - Professional Services: Offers planning, design, installation, configuration, and testing for operational environments, encompassing business intelligence, optimization, deployment, and consulting. - Connex Assurance Testing Solutions : An automated system for monitoring and testing voice performance in contact centers, including health checks, production monitoring, load testing, functional testing, and end-to-end desktop testing. - Virtual Assistant Hub : A platform for creating, teaching, and publishing virtual assistants, such as chatbots and voicebots, to automate customer service interactions and integrate with digital channels. - Managed Migration Services: Assists enterprises in leveraging cloud capabilities through full, hybrid, and hosted managed migrations, including implementation, support, and post-deployment monitoring. Primary Value and Solutions for Users: Connex Telecommunications Inc. addresses the critical needs of businesses aiming to enhance revenue, reduce costs, and improve productivity. By offering end-to-end telecommunications solutions, Connex ensures clients are always connected through reliable and optimized communication networks. Their comprehensive services, including managed and professional services, infrastructure solutions, and innovative platforms like CATS and VA-HUB, empower organizations to streamline operations, enhance customer engagement, and stay competitive in a rapidly evolving digital landscape.

Categories in common with Softel Communications:

Genesys Consulting Services