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SnapStream Reviews & Product Details

SnapStream is a powerful cloud-based video clipping product that records and transcribes live video and makes it easy to make and share moments that matter. With Snapstream you can: - Record and transcribe any video source, livestream, TV channel or live event - Instantly search transcripts across multiple recordings for clips that help tell a story - Publish video clips, GIFs and screenshots to social media in real-time - Collaborate with your team by sharing clips via Slack or email - Create a curated, searchable video archive Major players in news, politics, sports, entertainment and culture use Snapstream to: - Build a loyal fanbase by packaging video clips as highly engaging social media moments - Boost engagement by sparking audiences to react, comment and share - Enhance brand awareness and impact and increase influence using moments - Increase reach and impact of a show, event, conference or webinar - Harness clips as a way to drive revenue through advertising, paid sponsorships or subscriptions

Seller

SnapStream

Languages Supported

English

Product Description

There is a near unlimited amount of video content out there: 24/7 news channels, breaking news events, sports, talk shows, awards galas, entertainment shows, and so much more. Especially in today’s fast paced environment, it’s hard to wade through everything to find what matters most, when it matters most. That’s why our mission is to help organizations tell great stories by easily finding memorable moments, wherever they are. Our belief is that these moments or clips are at the heart of modern storytelling and effectively drive today's culture. With SnapStream, users can quickly search their recorded and live content to create and share the clips that matter most. SnapStream has become an indispensable part of many organizations’ workflows and their content and communication strategies. We’re how The Daily Show finds clips to tell their hilarious take on the news. We’re how Politico rapidly posts newsworthy moments on their social media channels. We’re how the United States Senate media teams effectively respond to stories being aired on broadcast news. We’re how the Atlantic Council turns in-depth policy analysis into consumable newsworthy events.

Overview by

Brennan Murphy

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Perceived Cost

$$$$$

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Top-Rated Alternatives

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SnapStream Media

SnapStream Demo - Side-by-side video & transcript

Quickly find and clip the exact moment you want with live video & transcript in a single view.

SnapStream Demo - Create frame-accurate, high-quality clips

Edit and clip like a pro, with frame-level accuracy. Simply set your start and end clip points, then adjust by the second or by the frame.

SnapStream Demo - Publish to Twitter & Facebook in a snap

Publish clips and GIFs directly to your Twitter and Facebook feeds. Add custom branding. Or export your clips and GIFs to publish on your website or app.

SnapStream Demo - Build a unique, curated video library

Record broadcast or streaming content as well as HLS video sources (like CNN Newsource), Twitch streams, and Zoom events to create a curated, searchable library made up of only the sources you need.

SnapStream Demo - Search for exact moments via live transcripts

SnapStream automatically generates searchable transcripts, even from live TV content.

SnapStream Reviews (49)

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Matt R.

Information Technology Operations Specialist

Mid-Market (51-1000 emp.)

8/10/2023

"Reliable TV Recording Service"

4.5/5

What do you like best about SnapStream?

Customer support and reliability has been excellent. Whenever we have had problems (which has been seldom and more related to our DirecTV boxes) customer support has been very responsive to get our issue resolved. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

I do not really have much to complain about regarding SnapStream. If I had to pick something, I would say the the user interface could be better. Sometimes it is hard to dig down to the settings you want. Review collected by and hosted on G2.com.

Response from Emily Rutledge of SnapStream

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Hello Matt,

Thank you for your review! We truly value your feedback and appreciate hearing from our customers. My name is Emily and I'm the Head of Customer Success here at SnapStream. I'm so happy to hear that you've had an excellent experience with SnapStream overall. We'd love to hear more about how we can make the user interface more intuitive for you so you can find what you're looking for more quickly. Can you please reach out to your Customer Success Manager, or you can reach out to our team at customersuccess@snapstream.com and we'll get the right person connected with you. I'm also always available if you need anything, so please don't hesitate to reach out to me at emily@snapstream.com.

Hope you have a great day!

Emily

Verified User in Online Media

Mid-Market (51-1000 emp.)

5/24/2022

"I love Snapstream! I use it almost, if not daily to pull video clips for my organization."

5/5

What do you like best about SnapStream?

I like how easy it is to use. It is convenient to trim videos by seconds or frames, so I can easily shorten videos without moving to a third-party app. I also really like the auto-transcription and auto-scroll features. I also like that you can post videos to social media directly from Snapstream Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

Sometimes loading can be slow, or the platform can be glitchy, but luckily this does not happen often. Also the auto-transcribing is not always accurate, but since it's often live-recording, it's understandable. Review collected by and hosted on G2.com.

Response from Emily Rutledge of SnapStream

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Hi there,

Thank you so much for your review and honest feedback! We really appreciate you being a part of the SnapStream family. :)

Emily Rutledge

Head of Customer Success

emily@snapstream.com

Verified User in Broadcast Media

Mid-Market (51-1000 emp.)

8/15/2023

"SnapStream is an incredibly useful tool, especially for short-form video clipping!"

5/5

What do you like best about SnapStream?

The ease of learning for a new user is one of the most powerful aspects of this tool! We regularly add new users, and they can begin clipping videos almost immediately after logging in. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

While SnapStream has an incredibly friendly user interface, the feature set can be a bit limiting, and creating automated workflows is a bit confusing. Otherwise, SnapStream is great! Review collected by and hosted on G2.com.

What problems is SnapStream solving and how is that benefiting you?

Our bandwidth to create short-form content was fairly narrow. Once we implemented SnapStream, we were able to 10x our weekly output of content. This has enabled us to provide the content needed to grow our social media tribe as well as viewership on YouTube through gaining viewers through YouTube Shorts. Review collected by and hosted on G2.com.

Response from Emily Rutledge of SnapStream

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Hello,

Thank you so much for your review and feedback - we truly value and appreciate hearing from our customers! My name is Emily and I am our Head of Customer Success here at SnapStream. I am so glad to hear SnapStream is working well for your team and company. We'd love to hear more about your needs in creating workflows and how we can make this easier for you. Could you please reach out to your Customer Success Manager, or our CSM team at customersuccess@snapstream.com so we can discuss this further with you? I'm always available as well if you need anything. Don't hesitate to reach out to me directly at emily@snapstream.com.

Have a great day!

Emily

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

5/16/2023

"SnapStream gets the job done."

4/5

What do you like best about SnapStream?

I like that you can search captions, that it's pretty easy to navigate and is user-friendly. It's simple to learn, even if you're teaching yourself. It's a quick and easy way to pull clips to send to clients or include in a presentation. That's the best part. I also love that I can send links via email and the recipient can view the clip without needing to have an account with SnapStream. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

I dislike that it's not real accurate when searching captions. It catches some of them but not all, so I've found that it would be hugely helpful if that could get more accurate. Also, it skips whole scenes when fast-forwarding or rewinding at 3x. I do wish I could fast forward and rewind or honestly just drag a bar to do so while not missing any of the video. That is the biggest dislike because that would save SO much time when searching for something. Review collected by and hosted on G2.com.

Response from Emily Rutledge of SnapStream

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Hi there! Thank you so much for you review and honest feedback. We'd love to get more information from you on the searching and fast-forward/rewind request. Can you send us an email at customersuccess@snapstream.com? Your Customer Success Manager will reach out shortly after we receive it.

Bill G.

Manager of CCM Technology & Digital Asset Management

Enterprise (> 1000 emp.)

8/15/2023

"Good tool that does was it was designed to do well"

3.5/5

What do you like best about SnapStream?

Simple interface, and easy configuration, limitless view and sharing. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

The connect to the TV boxes, the lack of visablity when it goes down and why. Review collected by and hosted on G2.com.

Response from Emily Rutledge of SnapStream

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Hi Bill,

Thank you for taking the time to leave a review for us - we value your feedback so we truly appreciate it! My name is Emily and I am the Head of Customer Success here at SnapStream. We've been exploring ways to make the area of our product you're referring to more visible to you. We'd love to talk more about this to hear how you'd like to see it work. I'll have your Customer Success Manager reach out to discuss this further. I'm also always available, so please don't hesitate to reach out to me directly at emily@snapstream.com.

I hope you have a great day.

Emily

Verified User in Internet

Small-Business (50 or fewer emp.)

11/16/2021

"SnapStream Is the best media monitoring available anywhere"

5/5

What do you like best about SnapStream?

The ability to easily clip and share video to social media. The tech support and customer service are top-notch and have gone above and beyond for us multiple times. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

The fact that it is not entirely cloud-based the need to use a large piece of physical equipment that looks and acts like it is from an older technological era. Review collected by and hosted on G2.com.

Response from Emily Rutledge of SnapStream

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Hello,

Thank you so much for your review and feedback. We really value and appreciate hearing from our customers! My name is Emily and I am our Head of Customer Success here at SnapStream. I am so glad to hear SnapStream is working so well for your team - and the partnership between our companies sound excellent! As we build out our roadmap for our product, we will be sure to keep you all updated. I'm always available as well if you need anything. Don't hesitate to reach out to me directly at emily@snapstream.com.

Have a great day!

Emily

Verified User in Media Production

Enterprise (> 1000 emp.)

8/10/2023

"Gets the job done but wouldn't be my go to"

2.5/5

What do you like best about SnapStream?

It has simulataneous transcription that is relatively accurate, which is extremely helpful for a reporter that is writing during an event. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

If I click out of the stream that I'm listening to and and come back to it, the previously transcribed items are no longer there.

It would also be helpful if along with transcription, the audio was recorded so we could click on the transcribed words and hear the audio in order to check it against the transcription. Review collected by and hosted on G2.com.

Response from Emily Rutledge of SnapStream

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Hello,

Thank you for your review! We truly value your feedback and appreciate hearing from our customers. My name is Emily and I'm the Head of Customer Success here at SnapStream. I'm happy to hear SnapStream has been so helpful for reporters when writing during an event. We'd love to hear more about your issues with the transcribed items and audio. I believe we may be able to help you find a solution for this. Can you please reach out to your Customer Success Manager, or you can reach out to our team at customersuccess@snapstream.com and we'll get the right person connected with you. I'm also always available if you need anything as well, so please don't hesitate to reach out to me at emily@snapstream.com.

Hope you have a great day!

Emily

George F.

Small-Business (50 or fewer emp.)

8/10/2023

"GNB"

4/5

What do you like best about SnapStream?

Accuracy on text transcripts with radio programs. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

It can be wonky at times yet SnapStream these things should not happen but they do. Review collected by and hosted on G2.com.

Response from Emily Rutledge of SnapStream

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Hello George,

Thank you so much for your review and feedback. We truly value and appreciate hearing from our customers! My name is Emily and I am our Head of Customer Success here at SnapStream. I am so glad to hear SnapStream is working well in creating text from audio with good accuracy. We'd love to hear more about how SnapStream is acting wonky for you and see if we can help. Could you please reach out to your Customer Success Manager, or our CSM team at customersuccess@snapstream.com so we can discuss this further with you? I'm always available as well if you need anything. Don't hesitate to reach out to me directly at emily@snapstream.com.

Have a great day!

Emily

Alicia S.

Mid-Market (51-1000 emp.)

8/17/2023

"3 year media researcher says snapstream is essential for work"

3.5/5

What do you like best about SnapStream?

The transcription service, clipping videos, taking screenshots are all easy to learn and download. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

With the new update, taking the screenshot doesn't automatically download to the computer Review collected by and hosted on G2.com.

Response from Emily Rutledge of SnapStream

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Hello Alicia,

Thank you so much for your review and feedback - we truly value and appreciate hearing from our customers! My name is Emily and I am our Head of Customer Success here at SnapStream. I am so glad to hear SnapStream is working well for your team and company, especially the transcription of videos. We'd love to hear more of your feedback on taking screenshots. Could you please reach out to your dedicated Customer Success Manager, or our CSM team at customersuccess@snapstream.com so we can discuss this further with you? I'm always available as well if you need anything. Don't hesitate to reach out to me directly at emily@snapstream.com.

Have a great day!

Emily

David C.

Small-Business (50 or fewer emp.)

8/15/2023

"Helpful but it'll get expensive."

3/5

What do you like best about SnapStream?

It has the easiest and fastest clipping tools. Review collected by and hosted on G2.com.

What do you dislike about SnapStream?

So expensive so limited options for channnels. Review collected by and hosted on G2.com.

Response from Emily Rutledge of SnapStream

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Hi David,

Thank you for your review! We truly value your feedback and appreciate hearing from our customers. My name is Emily and I'm the Head of Customer Success here at SnapStream. I'm so happy to hear SnapStream has been fast and easy for you to use, as well as the great technical support when needed. We'd love to hear more about what channels you're looking for and how we may can help you with your needs overall. Can you please reach out to your Customer Success Manager, or you can reach out to our team at customersuccess@snapstream.com and we'll get the right person connected with you. I'm also always available if you need anything - please don't hesitate to reach out to me at emily@snapstream.com.

Hope you have a great day!

Emily