# SnapStream Reviews **Vendor:** SnapStream **Category:** [Media Monitoring Software](https://www.g2.com/categories/media-monitoring) **Average Rating:** 4.3/5.0 **Total Reviews:** 49 ## About SnapStream SnapStream is a powerful cloud-based video clipping product that records and transcribes live video and makes it easy to make and share moments that matter. With Snapstream you can: - Record and transcribe any video source, livestream, TV channel or live event - Instantly search transcripts across multiple recordings for clips that help tell a story - Publish video clips, GIFs and screenshots to social media in real-time - Collaborate with your team by sharing clips via Slack or email - Create a curated, searchable video archive Major players in news, politics, sports, entertainment and culture use Snapstream to: - Build a loyal fanbase by packaging video clips as highly engaging social media moments - Boost engagement by sparking audiences to react, comment and share - Enhance brand awareness and impact and increase influence using moments - Increase reach and impact of a show, event, conference or webinar - Harness clips as a way to drive revenue through advertising, paid sponsorships or subscriptions ## SnapStream Reviews ### 1. Reliable TV Recording Service **Rating:** 4.5/5.0 stars **Reviewed by:** Matt R. | Information Technology Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about SnapStream?** Customer support and reliability has been excellent. Whenever we have had problems (which has been seldom and more related to our DirecTV boxes) customer support has been very responsive to get our issue resolved. **What do you dislike about SnapStream?** I do not really have much to complain about regarding SnapStream. If I had to pick something, I would say the the user interface could be better. Sometimes it is hard to dig down to the settings you want. **What problems is SnapStream solving and how is that benefiting you?** My company tries to stay on top of the latest news media. This helps a relatively small team track several news stations at once. Without SnapStream, this would be quite difficult. **Official Response from Emily Rutledge:** > Hello Matt, Thank you for your review! We truly value your feedback and appreciate hearing from our customers. My name is Emily and I'm the Head of Customer Success here at SnapStream. I'm so happy to hear that you've had an excellent experience with SnapStream overall. We'd love to hear more about how we can make the user interface more intuitive for you so you can find what you're looking for more quickly. Can you please reach out to your Customer Success Manager, or you can reach out to our team at customersuccess@snapstream.com and we'll get the right person connected with you. I'm also always available if you need anything, so please don't hesitate to reach out to me at emily@snapstream.com. Hope you have a great day! Emily ### 2. I love Snapstream! I use it almost, if not daily to pull video clips for my organization. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about SnapStream?** I like how easy it is to use. It is convenient to trim videos by seconds or frames, so I can easily shorten videos without moving to a third-party app. I also really like the auto-transcription and auto-scroll features. I also like that you can post videos to social media directly from Snapstream **What do you dislike about SnapStream?** Sometimes loading can be slow, or the platform can be glitchy, but luckily this does not happen often. Also the auto-transcribing is not always accurate, but since it's often live-recording, it's understandable. **What problems is SnapStream solving and how is that benefiting you?** My organization uses SnapStream to live clip videos and publish breaking news content. It's far more efficient and reliable than screen-recording or downloading videos from the internet. **Official Response from Emily Rutledge:** > Hi there, Thank you so much for your review and honest feedback! We really appreciate you being a part of the SnapStream family. :) Emily Rutledge Head of Customer Success emily@snapstream.com ### 3. SnapStream is an incredibly useful tool, especially for short-form video clipping! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about SnapStream?** The ease of learning for a new user is one of the most powerful aspects of this tool! We regularly add new users, and they can begin clipping videos almost immediately after logging in. **What do you dislike about SnapStream?** While SnapStream has an incredibly friendly user interface, the feature set can be a bit limiting, and creating automated workflows is a bit confusing. Otherwise, SnapStream is great! **What problems is SnapStream solving and how is that benefiting you?** Our bandwidth to create short-form content was fairly narrow. Once we implemented SnapStream, we were able to 10x our weekly output of content. This has enabled us to provide the content needed to grow our social media tribe as well as viewership on YouTube through gaining viewers through YouTube Shorts. **Official Response from Emily Rutledge:** > Hello, Thank you so much for your review and feedback - we truly value and appreciate hearing from our customers! My name is Emily and I am our Head of Customer Success here at SnapStream. I am so glad to hear SnapStream is working well for your team and company. We'd love to hear more about your needs in creating workflows and how we can make this easier for you. Could you please reach out to your Customer Success Manager, or our CSM team at customersuccess@snapstream.com so we can discuss this further with you? I'm always available as well if you need anything. Don't hesitate to reach out to me directly at emily@snapstream.com. Have a great day! Emily ### 4. SnapStream gets the job done. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about SnapStream?** I like that you can search captions, that it's pretty easy to navigate and is user-friendly. It's simple to learn, even if you're teaching yourself. It's a quick and easy way to pull clips to send to clients or include in a presentation. That's the best part. I also love that I can send links via email and the recipient can view the clip without needing to have an account with SnapStream. **What do you dislike about SnapStream?** I dislike that it's not real accurate when searching captions. It catches some of them but not all, so I've found that it would be hugely helpful if that could get more accurate. Also, it skips whole scenes when fast-forwarding or rewinding at 3x. I do wish I could fast forward and rewind or honestly just drag a bar to do so while not missing any of the video. That is the biggest dislike because that would save SO much time when searching for something. **What problems is SnapStream solving and how is that benefiting you?** SnapStream is allowing me access to pull proof-of-performance clips for our clients or review video game footage as I work remotely. That is hugely beneficial. **Official Response from Emily Rutledge:** > Hi there! Thank you so much for you review and honest feedback. We'd love to get more information from you on the searching and fast-forward/rewind request. Can you send us an email at customersuccess@snapstream.com? Your Customer Success Manager will reach out shortly after we receive it. ### 5. Good tool that does was it was designed to do well **Rating:** 3.5/5.0 stars **Reviewed by:** Bill G. | Manager of CCM Technology & Digital Asset Management, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about SnapStream?** Simple interface, and easy configuration, limitless view and sharing. **What do you dislike about SnapStream?** The connect to the TV boxes, the lack of visablity when it goes down and why. **What problems is SnapStream solving and how is that benefiting you?** It recorder all the news for us from all the local channels. It then captures all the closed captioning and set us a report of any keywords that are said. **Official Response from Emily Rutledge:** > Hi Bill, Thank you for taking the time to leave a review for us - we value your feedback so we truly appreciate it! My name is Emily and I am the Head of Customer Success here at SnapStream. We've been exploring ways to make the area of our product you're referring to more visible to you. We'd love to talk more about this to hear how you'd like to see it work. I'll have your Customer Success Manager reach out to discuss this further. I'm also always available, so please don't hesitate to reach out to me directly at emily@snapstream.com. I hope you have a great day. Emily ### 6. SnapStream Is the best media monitoring available anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about SnapStream?** The ability to easily clip and share video to social media. The tech support and customer service are top-notch and have gone above and beyond for us multiple times. **What do you dislike about SnapStream?** The fact that it is not entirely cloud-based the need to use a large piece of physical equipment that looks and acts like it is from an older technological era. **What problems is SnapStream solving and how is that benefiting you?** We are solving the problem of getting real-time coverage to our audience, and we have seen the added benefit of increased social media influence and more unique stories for our platform. **Official Response from Emily Rutledge:** > Hello, Thank you so much for your review and feedback. We really value and appreciate hearing from our customers! My name is Emily and I am our Head of Customer Success here at SnapStream. I am so glad to hear SnapStream is working so well for your team - and the partnership between our companies sound excellent! As we build out our roadmap for our product, we will be sure to keep you all updated. I'm always available as well if you need anything. Don't hesitate to reach out to me directly at emily@snapstream.com. Have a great day! Emily ### 7. Gets the job done but wouldn't be my go to **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about SnapStream?** It has simulataneous transcription that is relatively accurate, which is extremely helpful for a reporter that is writing during an event. **What do you dislike about SnapStream?** If I click out of the stream that I'm listening to and and come back to it, the previously transcribed items are no longer there. It would also be helpful if along with transcription, the audio was recorded so we could click on the transcribed words and hear the audio in order to check it against the transcription. **What problems is SnapStream solving and how is that benefiting you?** Simulataneous transcription **Official Response from Emily Rutledge:** > Hello, Thank you for your review! We truly value your feedback and appreciate hearing from our customers. My name is Emily and I'm the Head of Customer Success here at SnapStream. I'm happy to hear SnapStream has been so helpful for reporters when writing during an event. We'd love to hear more about your issues with the transcribed items and audio. I believe we may be able to help you find a solution for this. Can you please reach out to your Customer Success Manager, or you can reach out to our team at customersuccess@snapstream.com and we'll get the right person connected with you. I'm also always available if you need anything as well, so please don't hesitate to reach out to me at emily@snapstream.com. Hope you have a great day! Emily ### 8. GNB **Rating:** 4.0/5.0 stars **Reviewed by:** George F. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about SnapStream?** Accuracy on text transcripts with radio programs. **What do you dislike about SnapStream?** It can be wonky at times yet SnapStream these things should not happen but they do. **What problems is SnapStream solving and how is that benefiting you?** It can create text from audio which is what our customers want. They do not want video files just text. **Official Response from Emily Rutledge:** > Hello George, Thank you so much for your review and feedback. We truly value and appreciate hearing from our customers! My name is Emily and I am our Head of Customer Success here at SnapStream. I am so glad to hear SnapStream is working well in creating text from audio with good accuracy. We'd love to hear more about how SnapStream is acting wonky for you and see if we can help. Could you please reach out to your Customer Success Manager, or our CSM team at customersuccess@snapstream.com so we can discuss this further with you? I'm always available as well if you need anything. Don't hesitate to reach out to me directly at emily@snapstream.com. Have a great day! Emily ### 9. 3 year media researcher says snapstream is essential for work **Rating:** 3.5/5.0 stars **Reviewed by:** Alicia S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about SnapStream?** The transcription service, clipping videos, taking screenshots are all easy to learn and download. **What do you dislike about SnapStream?** With the new update, taking the screenshot doesn't automatically download to the computer **What problems is SnapStream solving and how is that benefiting you?** Snapstream helps transcribe videos that would take too long by hand **Official Response from Emily Rutledge:** > Hello Alicia, Thank you so much for your review and feedback - we truly value and appreciate hearing from our customers! My name is Emily and I am our Head of Customer Success here at SnapStream. I am so glad to hear SnapStream is working well for your team and company, especially the transcription of videos. We'd love to hear more of your feedback on taking screenshots. Could you please reach out to your dedicated Customer Success Manager, or our CSM team at customersuccess@snapstream.com so we can discuss this further with you? I'm always available as well if you need anything. Don't hesitate to reach out to me directly at emily@snapstream.com. Have a great day! Emily ### 10. Helpful but it'll get expensive. **Rating:** 3.0/5.0 stars **Reviewed by:** David C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about SnapStream?** It has the easiest and fastest clipping tools. **What do you dislike about SnapStream?** So expensive so limited options for channnels. **What problems is SnapStream solving and how is that benefiting you?** We have the old technology before everything is transferred onto the cloud. Technical service has been great when facing issues. **Official Response from Emily Rutledge:** > Hi David, Thank you for your review! We truly value your feedback and appreciate hearing from our customers. My name is Emily and I'm the Head of Customer Success here at SnapStream. I'm so happy to hear SnapStream has been fast and easy for you to use, as well as the great technical support when needed. We'd love to hear more about what channels you're looking for and how we may can help you with your needs overall. Can you please reach out to your Customer Success Manager, or you can reach out to our team at customersuccess@snapstream.com and we'll get the right person connected with you. I'm also always available if you need anything - please don't hesitate to reach out to me at emily@snapstream.com. Hope you have a great day! Emily ### 11. Snapstream is great for research! **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about SnapStream?** Television is one of the most difficult things to study because it is hard to track down reliable transcripts without sifting through hours of footage. SnapStream solves that problem and helps researchers find answers to questions they didn't know they could ask. **What do you dislike about SnapStream?** As with any system for storing and clipping television content, it takes up a lot of space and requires lots of storage. If it were possible to compress the files more effective it would be easy to use. **What problems is SnapStream solving and how is that benefiting you?** I study media and politics and often end up focusing on newspapers because television data is hard to make manageable. Snapstream's media monitoring service gives me the content I need to do the research. **Official Response from Emily Rutledge:** > Hi Joshua, Thank you so much for your review and honest feedback! We'd love to talk with you more about the storage/files and how we can improve this experience for you. Could you reach out to us at customersuccess@snapstream.com? Your Customer Success Manager will reach out shortly after we receive it. We really appreciate you being a part of the SnapStream family. Emily Rutledge Head of Customer Success emily@snapstream.com ### 12. Content Analytic Dream **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about SnapStream?** SnapStream makes collecting data (shows, movies, etc) a breeze. It all happens with a few mouse clicks. Customer support is excellent. **What do you dislike about SnapStream?** The cost--this is not a service that many small schools or departments can afford. **What problems is SnapStream solving and how is that benefiting you?** Before snapstream, I would have to record shows across various dvrs. This is a one stop shop that also allows one to download and share recordings. Genius. **Official Response from Emily Rutledge:** > Hi Nicole, Thank you so much for your review and feedback! We really appreciate you being a part of the SnapStream family. Emily Rutledge Head of Customer Success emily@snapstream.com ### 13. Great tool for social sharing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about SnapStream?** I like how simple and easy to navigate the platform is. The tools are self-explanitory. **What do you dislike about SnapStream?** Sometimes it can be pretty buggy. Sometimes it says posts fail to post when they actually do, so be sure to double check things. **What problems is SnapStream solving and how is that benefiting you?** It helps us get news to our users quicker with it's video editing tools. **Official Response from Emily Rutledge:** > Hello, Thank you so much for your review and feedback - we truly value and appreciate hearing from our customers! My name is Emily and I am our Head of Customer Success here at SnapStream. I am so glad to hear SnapStream is simple and easy to use! We'd love to hear more about your posts appearing to fail. Could you please reach out to your Customer Success Manager, or our CSM team at customersuccess@snapstream.com so we can discuss this further with you? I'm always available as well if you need anything. Don't hesitate to reach out to me directly at emily@snapstream.com. Have a great day! Emily ### 14. SnapStream Pricing is Too High **Rating:** 0.5/5.0 stars **Reviewed by:** Nate B. | IT Systems Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SnapStream?** Stability. Support. Ease of use. Overall, SnapStream has been an excellent tool for our college courses and lectures. **What do you dislike about SnapStream?** The new pricing model is very expensive, so we could not continue with their product. **What problems is SnapStream solving and how is that benefiting you?** Allowed us to record news and shows for college lectures that can be distributed easily among the faculty. **Official Response from Emily Rutledge:** > Hello Nate, Thank you for your review! We truly value your feedback and appreciate hearing from our customers. My name is Emily and I'm the Head of Customer Success here at SnapStream. I'm so happy to hear SnapStream has been easy for you to use and such an excellent tool for your college courses and lectures. I understand that our new Cloud product is a larger investment than our legacy product, and I was also very disappointed when we could not continue our partnership. If we have any changes in our pricing, or you have any changes on your end, let's definitely connect again. I'm always available if you need anything - please don't hesitate to reach out to me at emily@snapstream.com. Hope you have a great day! Emily ### 15. Essential for news or live stream clips **Rating:** 4.5/5.0 stars **Reviewed by:** Brendan Q. | Research Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about SnapStream?** The ability to clip and generate a transcript in real time **What do you dislike about SnapStream?** Transcripts could be formatted a little clearer **What problems is SnapStream solving and how is that benefiting you?** Snapstream allows us to get real time data from news and online sources in real time **Official Response from Emily Rutledge:** > Hi Brendan, Thank you so much for your review and honest feedback! We'd love to hear more about the transcripts and how we can improve them. Could you reach out to us at customersuccess@snapstream.com? Your Customer Success Manager will reach out shortly after we receive it. We really appreciate you being a part of the SnapStream family. Emily Rutledge Head of Customer Success emily@snapstream.com ### 16. It was easy to use and I was able to find what I was looking for **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2023 **What do you like best about SnapStream?** It worked seamlessly with my school's broadcast organization. I was able to learn more skills and it provided the service I was looking for in order to work on the program. **What do you dislike about SnapStream?** I haven't encountered any issues yet. It has worked well for my broadcast needs. **What problems is SnapStream solving and how is that benefiting you?** It helped with video I needed for the block I was working on the morning show. **Official Response from Emily Rutledge:** > Hello, Thank you so much for your review and feedback - we really value and appreciate hearing from our customers! My name is Emily and I am our Head of Customer Success here at SnapStream. I am so glad to hear SnapStream is working well for your school's broadcast organization. If you there are features you wish you could see in SnapStream but don't currently, please reach out to our CSM team at customersuccess@snapstream.com so we can chat further with you and get those to our Product team. I'm always available as well if you need anything. Don't hesitate to reach out to me directly at emily@snapstream.com. Have a great day! Emily ### 17. Airchecks pulled using SnapStream **Rating:** 4.5/5.0 stars **Reviewed by:** Cordelia O. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about SnapStream?** I like the transcript keywords, screenshot options, and hi-resolution output. **What do you dislike about SnapStream?** I wish the content were stored for a longer period. **What problems is SnapStream solving and how is that benefiting you?** The quality of the video is much better with SnapStream. This benefits the presentations recapping the proof of performance. ### 18. Snapstream review from Curtis Houck of NewsBusters **Rating:** 5.0/5.0 stars **Reviewed by:** Curtis H. | Managing Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about SnapStream?** Snapstream is truly unique in its functionality and accessibility. While competitors lack the ability to clip and tweet video (live and taped), I have it at my fingertips and the ability to post them in seconds as well as be cited by websites across the spectrum. It's central to my job. **What do you dislike about SnapStream?** Many of the updates take some getting used to. And oftentimes, updates cause problems internally and take longer than predicted. **Recommendations to others considering SnapStream:** Be sure to take time to explore all its features. Time with the product will yield the best results. **What problems is SnapStream solving and how is that benefiting you?** Being able to find, locate, clip, and share key moments in the news cycle provide us the chance to publish the best possible product in our blogs and studies. Using the closed captioning gives a head-start in giving readers the most accurate transcripts possible so they can always see the full context. And on Twitter, we benefit in terms of prestige, reliability, and introducing ourselves to new audiences, even ones who disagree with us politically. ### 19. Migration to Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel L. | s, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about SnapStream?** The support was very organized, making the transition easy. **What do you dislike about SnapStream?** Only having one cable provider on the cloud **What problems is SnapStream solving and how is that benefiting you?** removing on prem equipment to the cloud, allowing us to have a more reliable way to tune the tv boxes, which help us maximize the usage of the boxes. ### 20. Great service, some iffy transcripts **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about SnapStream?** Easy to understand search tools, great monitoring set-up, and highly adjustable clipping tools. Overall, a very great, accessible product! **What do you dislike about SnapStream?** The transcripts can be iffy to atrocious at times-- and day-to-day, even hour-to-hour quality varies greatly, even for the same show. I frequently encounter transcripts with significant spelling errors, missing words/sentences, run-on paragraphs, and a complete lack of differentiation between speakers. Worse, there's been times when spaces or words are replaced with "&." This significantly interrupts my workflow and causes massive headaches for me and my colleagues. I'm not sure what AI or other technology snap is using to create transcripts, but it lacks accuracy and consistency-- especially for fast speakers, ramblers, mumblers, and people with accents. **Recommendations to others considering SnapStream:** The program is 100% worth it. **What problems is SnapStream solving and how is that benefiting you?** Snapstream makes my job easier by enabling me to quickly find and track guest appearances, narratives, and specific conspiracy theories in real time. I can easily create clips to share with my organization. ### 21. Easy to use interface, ability to add multiple accounts across different platforms. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2022 **What do you like best about SnapStream?** The platform is very user friendly. It's quick and easy to make clips and post them. **What do you dislike about SnapStream?** Sometimes the in and out points are not very precise and it's difficult when clips go over the break in streams. **What problems is SnapStream solving and how is that benefiting you?** We promote live studio shows and sports on social media. SnapStream allows us to post clips from these to YouTube and Twitter. **Official Response from Emily Rutledge:** > Hi there, Thank you so much for your review and honest feedback! We'd love to talk with you more about setting the clip in/out points and the accuracy as we've made some improvements to this recently. Could you reach out to us at customersuccess@snapstream.com? Your Customer Success Manager will reach out shortly after we receive it. We really appreciate you being a part of the SnapStream family. Emily Rutledge Head of Customer Success emily@snapstream.com ### 22. Great tool for digital content creators **Rating:** 4.5/5.0 stars **Reviewed by:** Sam T. | Associate Director of Communications and, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SnapStream?** SnapStream is a great tool for clipping and creating digital content for web and social. **What do you dislike about SnapStream?** I wish the interface was a bit more user friendly for clipping! **What problems is SnapStream solving and how is that benefiting you?** SnapStream helped empower our non-video editing staff to creat short clips. Saves us time and resources! ### 23. Snapstream at it's core does it's job well, however there are many bugs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about SnapStream?** It allows me to clip and post things for social media live. It does it's job well for the most part and is pretty reliable. **What do you dislike about SnapStream?** Sometimes when I try to post a clip using Snapstream & setting In and Out points, it doesn't clip exactly what I wanted and told it too. **What problems is SnapStream solving and how is that benefiting you?** Increase engagement on social media by live tweeting clips. ### 24. Snapstream user at the MRC **Rating:** 5.0/5.0 stars **Reviewed by:** Scott W. | Director of Research, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about SnapStream?** The ability to make clips and how social media-friendly Snapstream is. **What do you dislike about SnapStream?** Perhaps some way to capture close captioning for more shows or shows that that may be imported from streaming services, if possible? **Recommendations to others considering SnapStream:** Play around with the features. You'll get the hang of them quickly and many are very helpful. **What problems is SnapStream solving and how is that benefiting you?** Being able to immediately share videos and news media moments with our readers in real time. **Official Response from Sarah Eck:** > Thanks for the feedback, Scott! We just launched a limited beta for existing customers like you specifically focused on streaming sources. If you haven't applied for your spot in the beta yet, you can do so here: https://www.snapstream.com/streaming-channels-beta/ ### 25. I use it occasionally for work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about SnapStream?** I like that it's pretty easy to use and doesn't usually have glitches. **What do you dislike about SnapStream?** I don't like the user interface -- it looks old. **What problems is SnapStream solving and how is that benefiting you?** We use SnapStream to get clips of livestreamed broadcast segments for use in our videos. **Official Response from Emily Rutledge:** > Hi there, Thank you so much for your review and honest feedback. We'd love to talk with you more about the user interface and how we can improve this. Could you reach out to us at customersuccess@snapstream.com? Your Customer Success Manager will reach out shortly after we receive it. We really appreciate you being a part of the SnapStream family. Emily Rutledge Head of Customer Success emily@snapstream.com ### 26. Perfect for TV Stations **Rating:** 5.0/5.0 stars **Reviewed by:** Collins C. | Broadcast Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about SnapStream?** We had a specific need for a system that could give us closed caption support, and Snapstrem was able to deliver on a predictable budget with predictable results. **What do you dislike about SnapStream?** We did have to offer some training to users on the basics of operation, some extra documentation or the ability to disable/slim down the UI would be nice for novice users. **Recommendations to others considering SnapStream:** You will need some experienced people to get it running intially. **What problems is SnapStream solving and how is that benefiting you?** Needed to clip videos w/closed captions to maintain compliance on social media platforms. ### 27. Happy with Snapstream **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about SnapStream?** Product works very well. Support is excellent and they continually develop the product based on user feedback and industry trends. **What do you dislike about SnapStream?** It's getting a little pricey. The cost has increased substantially over time. The offerings have also increased and support is an expense for them... **Recommendations to others considering SnapStream:** Consider their cloud-based system. We've been very happy with it in our applications. **What problems is SnapStream solving and how is that benefiting you?** Quick and efficient method of clipping legislative proceedings for use on the website or for internal review. ### 28. Snapstream **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2022 **What do you like best about SnapStream?** Transcriptions make the system very valuable. **What do you dislike about SnapStream?** There are a few flaws. You can't enable transcriptions when setting up a recording from the guide. You aren't warned if you try to set up a recording beyond the limit in your system -- leading you incorrectly to believe all recordings would take place. **What problems is SnapStream solving and how is that benefiting you?** The ability to quickly have transcripts of events. ### 29. very fast way to clip videos! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in International Affairs | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about SnapStream?** I like how convenient and user-friendly the platform is, especially if you have multiple tasks. **What do you dislike about SnapStream?** I dislike the playback feature, it is a bit funky! **Recommendations to others considering SnapStream:** Definitely recommend! So easy to use **What problems is SnapStream solving and how is that benefiting you?** I am solving the issues of clipping videos easily and fast while I navigate through other tasks. I have realized that it is easy to upload the clips to social media. ### 30. Changed our workflow forever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about SnapStream?** Number one, we’re saving ourselves a couple of hours of work AFTER the show airs. By the time the show ends, we’ve basically already created and pushed out all the content we needed from that episode. And number two, because of the caliber of guests on the show, The MMA Hour can be a major source of news, information, interesting stories and of course, we want to get all of that out on our social platforms before anyone else **What do you dislike about SnapStream?** Sometimes when you start clipping, the clip doesn't appear in the same browser window. I have to open a new window to see that clip and download it. **What problems is SnapStream solving and how is that benefiting you?** Before SnapStream, our social team would be watching, probably making notes and marking timestamps of social-worthy clips and quotes to pull from a live podcast. When the show ends, we would wait for the footage, download it, and then start clipping in premiere, making relevant graphics and THEN finally start pushing content out to social. So even after a 4 hour show, where we couldn’t do much but listen there was still several hours of work left to do. ### 31. Perfect for student journalism **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph D. | Student, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about SnapStream?** My favorite aspect of SnapStream is the clipping feature. It functions similar to any editing program, allowing the user to simply choose which parts of each clip they'd like to download. Then, the downloaded file is easy to import into any editing software and get started. **What do you dislike about SnapStream?** The only possible downside to the program is it can look a bit overwhelming at first. However, I learned quickly just how simple using Snapstream is, and I have not looked back since! **What problems is SnapStream solving and how is that benefiting you?** I'm primarily using SnapStream to find extra b-roll for packages for my journalism classes. Rather than scrounging around the entire Internet, Snapstream provides a variety of resources to pull from right away to enhance my material. ### 32. SnapStream Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about SnapStream?** The transcripts are attached to the recordings as well as the possibility to make clips and share recordings. **What do you dislike about SnapStream?** Some channels don't offer good transcripts, especially in French. **Recommendations to others considering SnapStream:** I highly recommend this product. It is very easy to use. **What problems is SnapStream solving and how is that benefiting you?** SnapStream gave us more space in the description field which is very convenient for our needs. ### 33. SnapStream Cloud Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about SnapStream?** SnapStream Cloud's service powered by our in-office encoders has given our remote team the ability to monitor previously in-office recordings in a massively beneficial way. When something goes wrong (which is rare), SnapStream's friendly Technical Support Team is on it and helps us resolve the issue quickly. The process for clipping recordings is quick and easy to transfer into video editing software. **What do you dislike about SnapStream?** I can't think of a bad thing to say about SnapStream. Every once in a while, we have to reboot our encoders as they run 24/7, but that's mainly regarding our in-office team not checking the hardware very regularly. **Recommendations to others considering SnapStream:** Get the encoder hardware and send your recordings to the Cloud. We started with the on-premises server deployment but have found the Cloud a better solution (for our needs, at least). **What problems is SnapStream solving and how is that benefiting you?** SnapStream helps us build a library of news clips for research that we can refer to from as far back as two months ago and use in our programming. SnapStream Cloud has allowed our remote staff to do this task as if they were in the office. ### 34. Snapstream is essential to our media monitoring operation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about SnapStream?** It's easy to clip from snapstream and compare network coverage simultaneously **What do you dislike about SnapStream?** It's hard to add channels that are outside of your core package **Recommendations to others considering SnapStream:** Get someone to show you how to use it it's pretty intuitive once someone walks you through **What problems is SnapStream solving and how is that benefiting you?** Snapstream allows us to clip very easily and compare what each network is covering simultaneously ### 35. Best program for gathering and compiling clips **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew N. | Digital Producer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about SnapStream?** The searchable database and transcripts make it very easy to find the exact clips you're looking for. And marking the start and endpoints of clips is great for making playlists. **What do you dislike about SnapStream?** Older clips can be a little sluggish when loading (anything before 2017). And some of the transcripts can bungle proper nouns. Overall it's not a huge issue but could be more precise like Nexis. **What problems is SnapStream solving and how is that benefiting you?** Snapstream is great for confirming an idea based on research. Its search parameters allow you to find exactly what you're looking for so you can identify how long a topic has been in the news and what the context around it is. ### 36. Best Software for Rapid Response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about SnapStream?** Snapstream as a video monitoring and clipping software is vital in a content creation world. Where breaking news or viral moments can be captured and published in minutes. The workflow is simple, efficient, and oh-so-fast. **What do you dislike about SnapStream?** There is so much to like that any sort of flaw with SnapStream is minor. Would love for the transcript to identify speakers, but the live transcription service as a whole works as it needs to and as it should. **Recommendations to others considering SnapStream:** SnapStream support team is incredibly responsive and helpful. **What problems is SnapStream solving and how is that benefiting you?** SnapStream solves the never-ending race of getting content out as quickly as possible. It also creates a wonderful and searchable archive if there are newsworthy moments to fall back on from events in the past. The search capabilities are extensive and brings you to the exact timecode you're looking for, which is a huge benefit. ### 37. Comprehensive DVR Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Brent B. | Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about SnapStream?** Ability to simultaneously record dozens of video feeds and provide staff with remote access to them. Allows storage of tens of thousands of video files in an organized way. **What do you dislike about SnapStream?** System is dependent on using boxes from cable or satellite services which are not always reliable. **What problems is SnapStream solving and how is that benefiting you?** Has allowed us to record every TV channel we want to track and enables our staff to immediately watch shows, put clips into social media and enhances research speed by providing immediate access to years worth of the video archive. ### 38. Great product and easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about SnapStream?** Snapstream is super easy to use and has many useful features. I was able to fully understand how to use it after practicing on the website for just 10 minutes. **What do you dislike about SnapStream?** There isnt anything that i dislike. The only annoying thing is that the time of program is listed in Pacific Standard time, not Eastern time. But not a big deal **What problems is SnapStream solving and how is that benefiting you?** I am sending alot of marketing clips and commercial spots to clients and I am able to do it quickly the day after they air. ### 39. Snapstream is a must-have **Rating:** 4.5/5.0 stars **Reviewed by:** Christian C. | Video Producer **Reviewed Date:** February 15, 2022 **What do you like best about SnapStream?** The easy access to download clips from live stream events. **What do you dislike about SnapStream?** I do not have any dislikes with the platform. **What problems is SnapStream solving and how is that benefiting you?** WIth Snapstream, I can grab clips of legislators that aren't published on other streaming sites The Hill uses daily. ### 40. Good Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about SnapStream?** SnapStream took me about 3 minutes to learn how to use, it has a user friendly, intuitive design. When trying to clip videos quickly this is the perfect program. **What do you dislike about SnapStream?** The downsides of using SnapStream are the download methods via email which can take quite a while to send. Though, there are other methods that are pretty useful. **What problems is SnapStream solving and how is that benefiting you?** I've been able to quickly clip videos from the live news which has been a game changer for rapid response moments. ### 41. Snapstream has served the 24/7 multi-stream record needs of our network. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about SnapStream?** I like the robust functionality of the service. It can do a lot of cool things. **What do you dislike about SnapStream?** Too many technical snafus and calls to Snapstream support for a product that I'd like to be "set it, and forget it." **Recommendations to others considering SnapStream:** The support team is great. Consider Snapstream depending on what your needs may be. **What problems is SnapStream solving and how is that benefiting you?** We have a need to record three channels 24/7 for client airchecks. Snapstream serves this purpose. ### 42. Great tool for a newsroom **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about SnapStream?** Being able to track down something said on TV at a moment's notice is invaluable **What do you dislike about SnapStream?** Limited number of channels that can be recording -- though I understand that is based on our capacity **What problems is SnapStream solving and how is that benefiting you?** We are able to stay on top of news events without dedicating resources to monitoring live at all times ### 43. Useful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Brennan S. | Senior Strategist **Reviewed Date:** November 15, 2021 **What do you like best about SnapStream?** Very easy to use, clipping video is great, transcript is pretty solid. Love to easily tweet clips **What do you dislike about SnapStream?** I don't have many complaints really. Transcript can always be improved but that's probably not realistic **What problems is SnapStream solving and how is that benefiting you?** I am using Snapstream to clip news and expose right-wing lies and trends ### 44. Kevin Coskren Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin C. | Senior Television Meteorologist **Reviewed Date:** November 16, 2021 **What do you like best about SnapStream?** finding videos on The Accuweather Network **What do you dislike about SnapStream?** Posting to Social media from Snapstream is a little bit cumbersome **What problems is SnapStream solving and how is that benefiting you?** I like to use Snapstream to send videos to my supervisors to let them see what I've been up to on The Accuweather Network ### 45. Snap is helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about SnapStream?** Clipping video is really easy and is able to download fast **What do you dislike about SnapStream?** Nothing that I can think of, the features are good -- maybe being able to clip between hours easier -- ie 7:59-8:03 **What problems is SnapStream solving and how is that benefiting you?** Many problems not sure though ### 46. We use snapstream for all our video needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about SnapStream?** The ease of locating a moment no matter where it was viewed before. **What do you dislike about SnapStream?** I don't miss anything really with the product. It does everything we need it to do for our purposes on a daily basis. **What problems is SnapStream solving and how is that benefiting you?** We use snapstream to put together our video pieces with our scripts in pre-production. It helps us streamline the edits and the time we need to get to the final product for taping. ### 47. Business comms review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Think Tanks | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about SnapStream?** The avialability of all kinds of video material **What do you dislike about SnapStream?** the video playback is not smooth like youtube, its very clunky **Recommendations to others considering SnapStream:** worth it **What problems is SnapStream solving and how is that benefiting you?** Helps with social media efforts ### 48. Easy and accurate transcription **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about SnapStream?** Fluid transcription that lets users jump to portions of audio to verify quotes and find longer passages quickly. **What do you dislike about SnapStream?** Chronic bugs affect transcription that don't seem to improve over time through machine learning. Being able to upload original audio or stream events that were streamed on Youtube or other platforms would also be helpful. **What problems is SnapStream solving and how is that benefiting you?** Pulling passages from televised events has been made extremely straightforward. ### 49. An important tool for people reacting in real time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about SnapStream?** Snapstream is a great tool to build real reactions in real time. The transcript service and clipping integration are all helpful. **What do you dislike about SnapStream?** The occassional glitch can slow us down while an event is running. **What problems is SnapStream solving and how is that benefiting you?** We're getting instantaenous access to transcripts and we are promoting our events more quickly after they happen. - [View SnapStream pricing details and edition comparison](https://www.g2.com/products/snapstream-snapstream/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+12%3A17%3A54+-0500&secure%5Bsession_id%5D=c1a901c3-870f-4c10-b678-3918e3be49c8&secure%5Btoken%5D=502558b9625cecc21aca287ad34ef997561482742417f233410512563b4880e8&format=llm_user) ## SnapStream Features **Media Channels** - Broadcast Media - Online Media **Editing** - Audio Mixing - Transcription - Text Animation - Time Mapping - Overlays and Watermarks - Clip Editing - Titles and Captions **Geographic Coverage** - Local Media - National Media - International Media **Platform** - Operating System - Format Compatibility - Team Review **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Generative AI** - AI Text Generation - AI Text-to-Speech **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Video Editing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance ## Top SnapStream Alternatives - [TVEyes](https://www.g2.com/products/tveyes/reviews) - 4.2/5.0 (1,301 reviews) - [CisionOne](https://www.g2.com/products/cisionone/reviews) - 3.9/5.0 (1,295 reviews) - [Storyblocks](https://www.g2.com/products/storyblocks/reviews) - 4.6/5.0 (418 reviews)