--- title: SnapStream Reviews meta_title: 'SnapStream Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 49 reviews by the users' company size, role or industry to find out how SnapStream works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 49 scale: '5' date_modified: '2026-07-07' parent_category: name: Public Relations (PR) url: https://www.g2.com/categories/public-relations-pr --- # SnapStream Reviews **Vendor:** SnapStream **Category:** [Media Monitoring Software](https://www.g2.com/categories/media-monitoring) **Average Rating:** 4.3/5.0 **Total Reviews:** 49 ## About SnapStream SnapStream is a powerful cloud-based video clipping product that records and transcribes live video and makes it easy to make and share moments that matter. With Snapstream you can: - Record and transcribe any video source, livestream, TV channel or live event - Instantly search transcripts across multiple recordings for clips that help tell a story - Publish video clips, GIFs and screenshots to social media in real-time - Collaborate with your team by sharing clips via Slack or email - Create a curated, searchable video archive Major players in news, politics, sports, entertainment and culture use Snapstream to: - Build a loyal fanbase by packaging video clips as highly engaging social media moments - Boost engagement by sparking audiences to react, comment and share - Enhance brand awareness and impact and increase influence using moments - Increase reach and impact of a show, event, conference or webinar - Harness clips as a way to drive revenue through advertising, paid sponsorships or subscriptions ## SnapStream Reviews ### 1. Reliable TV Recording Service **Rating:** 4.5/5.0 stars **Reviewed by:** Matt R. | Information Technology Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about SnapStream?** Customer support and reliability has been excellent. Whenever we have had problems (which has been seldom and more related to our DirecTV boxes) customer support has been very responsive to get our issue resolved. **What do you dislike about SnapStream?** I do not really have much to complain about regarding SnapStream. If I had to pick something, I would say the the user interface could be better. Sometimes it is hard to dig down to the settings you want. **What problems is SnapStream solving and how is that benefiting you?** My company tries to stay on top of the latest news media. This helps a relatively small team track several news stations at once. Without SnapStream, this would be quite difficult. **Official Response from Emily Rutledge:** > Hello Matt, Thank you for your review! We truly value your feedback and appreciate hearing from our customers. My name is Emily and I'm the Head of Customer Success here at SnapStream. I'm so happy to hear that you've had an excellent experience with SnapStream overall. We'd love to hear more about how we can make the user interface more intuitive for you so you can find what you're looking for more quickly. Can you please reach out to your Customer Success Manager, or you can reach out to our team at customersuccess@snapstream.com and we'll get the right person connected with you. I'm also always available if you need anything, so please don't hesitate to reach out to me at emily@snapstream.com. Hope you have a great day! Emily ### 2. I love Snapstream! I use it almost, if not daily to pull video clips for my organization. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about SnapStream?** I like how easy it is to use. It is convenient to trim videos by seconds or frames, so I can easily shorten videos without moving to a third-party app. I also really like the auto-transcription and auto-scroll features. I also like that you can post videos to social media directly from Snapstream **What do you dislike about SnapStream?** Sometimes loading can be slow, or the platform can be glitchy, but luckily this does not happen often. Also the auto-transcribing is not always accurate, but since it's often live-recording, it's understandable. **What problems is SnapStream solving and how is that benefiting you?** My organization uses SnapStream to live clip videos and publish breaking news content. It's far more efficient and reliable than screen-recording or downloading videos from the internet. **Official Response from Emily Rutledge:** > Hi there, Thank you so much for your review and honest feedback! We really appreciate you being a part of the SnapStream family. :) Emily Rutledge Head of Customer Success emily@snapstream.com ### 3. SnapStream is an incredibly useful tool, especially for short-form video clipping! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about SnapStream?** The ease of learning for a new user is one of the most powerful aspects of this tool! We regularly add new users, and they can begin clipping videos almost immediately after logging in. **What do you dislike about SnapStream?** While SnapStream has an incredibly friendly user interface, the feature set can be a bit limiting, and creating automated workflows is a bit confusing. Otherwise, SnapStream is great! **What problems is SnapStream solving and how is that benefiting you?** Our bandwidth to create short-form content was fairly narrow. Once we implemented SnapStream, we were able to 10x our weekly output of content. This has enabled us to provide the content needed to grow our social media tribe as well as viewership on YouTube through gaining viewers through YouTube Shorts. **Official Response from Emily Rutledge:** > Hello, Thank you so much for your review and feedback - we truly value and appreciate hearing from our customers! My name is Emily and I am our Head of Customer Success here at SnapStream. I am so glad to hear SnapStream is working well for your team and company. We'd love to hear more about your needs in creating workflows and how we can make this easier for you. Could you please reach out to your Customer Success Manager, or our CSM team at customersuccess@snapstream.com so we can discuss this further with you? I'm always available as well if you need anything. Don't hesitate to reach out to me directly at emily@snapstream.com. Have a great day! Emily ### 4. Good tool that does was it was designed to do well **Rating:** 3.5/5.0 stars **Reviewed by:** Bill G. | Manager of CCM Technology & Digital Asset Management, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about SnapStream?** Simple interface, and easy configuration, limitless view and sharing. **What do you dislike about SnapStream?** The connect to the TV boxes, the lack of visablity when it goes down and why. **What problems is SnapStream solving and how is that benefiting you?** It recorder all the news for us from all the local channels. It then captures all the closed captioning and set us a report of any keywords that are said. **Official Response from Emily Rutledge:** > Hi Bill, Thank you for taking the time to leave a review for us - we value your feedback so we truly appreciate it! My name is Emily and I am the Head of Customer Success here at SnapStream. We've been exploring ways to make the area of our product you're referring to more visible to you. We'd love to talk more about this to hear how you'd like to see it work. I'll have your Customer Success Manager reach out to discuss this further. I'm also always available, so please don't hesitate to reach out to me directly at emily@snapstream.com. I hope you have a great day. Emily ### 5. SnapStream Is the best media monitoring available anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about SnapStream?** The ability to easily clip and share video to social media. The tech support and customer service are top-notch and have gone above and beyond for us multiple times. **What do you dislike about SnapStream?** The fact that it is not entirely cloud-based the need to use a large piece of physical equipment that looks and acts like it is from an older technological era. **What problems is SnapStream solving and how is that benefiting you?** We are solving the problem of getting real-time coverage to our audience, and we have seen the added benefit of increased social media influence and more unique stories for our platform. **Official Response from Emily Rutledge:** > Hello, Thank you so much for your review and feedback. We really value and appreciate hearing from our customers! My name is Emily and I am our Head of Customer Success here at SnapStream. I am so glad to hear SnapStream is working so well for your team - and the partnership between our companies sound excellent! As we build out our roadmap for our product, we will be sure to keep you all updated. I'm always available as well if you need anything. Don't hesitate to reach out to me directly at emily@snapstream.com. Have a great day! Emily ### 6. Gets the job done but wouldn't be my go to **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about SnapStream?** It has simulataneous transcription that is relatively accurate, which is extremely helpful for a reporter that is writing during an event. **What do you dislike about SnapStream?** If I click out of the stream that I'm listening to and and come back to it, the previously transcribed items are no longer there. It would also be helpful if along with transcription, the audio was recorded so we could click on the transcribed words and hear the audio in order to check it against the transcription. **What problems is SnapStream solving and how is that benefiting you?** Simulataneous transcription **Official Response from Emily Rutledge:** > Hello, Thank you for your review! We truly value your feedback and appreciate hearing from our customers. My name is Emily and I'm the Head of Customer Success here at SnapStream. I'm happy to hear SnapStream has been so helpful for reporters when writing during an event. We'd love to hear more about your issues with the transcribed items and audio. I believe we may be able to help you find a solution for this. Can you please reach out to your Customer Success Manager, or you can reach out to our team at customersuccess@snapstream.com and we'll get the right person connected with you. I'm also always available if you need anything as well, so please don't hesitate to reach out to me at emily@snapstream.com. Hope you have a great day! Emily ### 7. GNB **Rating:** 4.0/5.0 stars **Reviewed by:** George F. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about SnapStream?** Accuracy on text transcripts with radio programs. **What do you dislike about SnapStream?** It can be wonky at times yet SnapStream these things should not happen but they do. **What problems is SnapStream solving and how is that benefiting you?** It can create text from audio which is what our customers want. They do not want video files just text. **Official Response from Emily Rutledge:** > Hello George, Thank you so much for your review and feedback. We truly value and appreciate hearing from our customers! My name is Emily and I am our Head of Customer Success here at SnapStream. I am so glad to hear SnapStream is working well in creating text from audio with good accuracy. We'd love to hear more about how SnapStream is acting wonky for you and see if we can help. Could you please reach out to your Customer Success Manager, or our CSM team at customersuccess@snapstream.com so we can discuss this further with you? I'm always available as well if you need anything. Don't hesitate to reach out to me directly at emily@snapstream.com. Have a great day! Emily ### 8. 3 year media researcher says snapstream is essential for work **Rating:** 3.5/5.0 stars **Reviewed by:** Alicia S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about SnapStream?** The transcription service, clipping videos, taking screenshots are all easy to learn and download. **What do you dislike about SnapStream?** With the new update, taking the screenshot doesn't automatically download to the computer **What problems is SnapStream solving and how is that benefiting you?** Snapstream helps transcribe videos that would take too long by hand **Official Response from Emily Rutledge:** > Hello Alicia, Thank you so much for your review and feedback - we truly value and appreciate hearing from our customers! My name is Emily and I am our Head of Customer Success here at SnapStream. I am so glad to hear SnapStream is working well for your team and company, especially the transcription of videos. We'd love to hear more of your feedback on taking screenshots. Could you please reach out to your dedicated Customer Success Manager, or our CSM team at customersuccess@snapstream.com so we can discuss this further with you? I'm always available as well if you need anything. Don't hesitate to reach out to me directly at emily@snapstream.com. Have a great day! Emily ### 9. Helpful but it'll get expensive. **Rating:** 3.0/5.0 stars **Reviewed by:** David C. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about SnapStream?** It has the easiest and fastest clipping tools. **What do you dislike about SnapStream?** So expensive so limited options for channnels. **What problems is SnapStream solving and how is that benefiting you?** We have the old technology before everything is transferred onto the cloud. Technical service has been great when facing issues. **Official Response from Emily Rutledge:** > Hi David, Thank you for your review! We truly value your feedback and appreciate hearing from our customers. My name is Emily and I'm the Head of Customer Success here at SnapStream. I'm so happy to hear SnapStream has been fast and easy for you to use, as well as the great technical support when needed. We'd love to hear more about what channels you're looking for and how we may can help you with your needs overall. Can you please reach out to your Customer Success Manager, or you can reach out to our team at customersuccess@snapstream.com and we'll get the right person connected with you. I'm also always available if you need anything - please don't hesitate to reach out to me at emily@snapstream.com. Hope you have a great day! Emily ### 10. Snapstream is great for research! **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about SnapStream?** Television is one of the most difficult things to study because it is hard to track down reliable transcripts without sifting through hours of footage. SnapStream solves that problem and helps researchers find answers to questions they didn't know they could ask. **What do you dislike about SnapStream?** As with any system for storing and clipping television content, it takes up a lot of space and requires lots of storage. If it were possible to compress the files more effective it would be easy to use. **What problems is SnapStream solving and how is that benefiting you?** I study media and politics and often end up focusing on newspapers because television data is hard to make manageable. Snapstream's media monitoring service gives me the content I need to do the research. **Official Response from Emily Rutledge:** > Hi Joshua, Thank you so much for your review and honest feedback! We'd love to talk with you more about the storage/files and how we can improve this experience for you. Could you reach out to us at customersuccess@snapstream.com? Your Customer Success Manager will reach out shortly after we receive it. We really appreciate you being a part of the SnapStream family. Emily Rutledge Head of Customer Success emily@snapstream.com - [View SnapStream pricing details and edition comparison](https://www.g2.com/products/snapstream-snapstream/reviews/snapstream-review-8094467?section=pricing&secure%5Bexpires_at%5D=2026-07-21+07%3A29%3A34+-0500&secure%5Bsession_id%5D=37ce6e8c-96b1-4997-8733-bed5069f33ea&secure%5Btoken%5D=61bf73c4a3ffb1808940a1f1fc0942a82a4f97eaa915a3c91c13b468f2a39a80&format=llm_user) ## SnapStream Features **Media Channels** - Broadcast Media - Online Media **Editing** - Audio Mixing - Transcription - Text Animation - Time Mapping - Overlays and Watermarks - Clip Editing - Titles and Captions **Geographic Coverage** - Local Media - National Media - International Media **Platform** - Operating System - Format Compatibility - Team Review **Reporting** - Keyword Targeting - Custom Feeds and Alerts - Custom Reports - Dashboards **Generative AI** - AI Text Generation - AI Text-to-Speech **Agentic AI - Media Monitoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Video Editing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance ## Top SnapStream Alternatives - [TVEyes](https://www.g2.com/products/tveyes/reviews) - 4.2/5.0 (1,321 reviews) - [CisionOne](https://www.g2.com/products/cisionone/reviews) - 3.9/5.0 (1,322 reviews) - [Storyblocks](https://www.g2.com/products/storyblocks/reviews) - 4.6/5.0 (421 reviews)