SmartSuite Features
Tasks (9)
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Creation & Assignment
Create and assign tasks for individual users with details and due dates.
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Due Dates
Set deadlines and milestones for tasks, manually or automatically (based on project templates).
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Task Prioritization
Set priority levels on tasks so individuals can organize their work.
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To-Do Lists
Each user can view their list of tasks to be completed without having access to other tasks.
Dependencies
Define dependencies between tasks and the rules to manage them.
Mass Updates
Allows users to update multiple tasks at the same time, accross multiple projects.
Drag & Drop
Users can move tasks and change dependencies using drag and drop.
Recurring Tasks
Define recurring tasks that can be scheduled automatically at pre-defined intervals.
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Real-Time Updates
Receive system updates as soon as any changes are made
Projects (35)
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Planning
Plan and create work breakdown structure (WBS) based on the scope of the project.
Project Map
Projects can be mapped out with milestones, due dates, deliverables and interdependencies.
GANTT
Provide visual representations of tasks, dependencies, and progress.
Calendar View
Planned projects are mapped to a schedule with due dates and deliverables detailed day-by-day.
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Views
Create customized project views for internal and external purposes (eg: for customers).
Project Budgeting
Associate a budget with a project and allocate it accordingly by task or resource.
Issue Tracking
Track issues at the project or task level, and manage resolutions.
Templates
Provide standards templates that can be customized by users to create new projects.
Critical Path
Automatically calculate the critical path for projects and update it when projects change.
Time & Expense
Track time and expenses associated with projects or tasks.
Methodologies
Support agile and waterfall project management methodologies.
Project Time Tracking
Measure time to completion or hours worked for projects
Bug Tracking
Monitor and track bugs and issues in the system.
Milestone Tracking
Monitor task progress and planned accomplishments to better manage project status
Task Progress Tracking
Track the status and progress of tasks
Activity Tracking
Track and document all activities across devices, networks, and other systems
Project Tracking
Monitor the progress of projects from start to finish
Status Tracking
Track the status over time for a request, process, asset, or transaction
Progress Tracking
Reporting on how each user, task or process has advanced since its initiation
Agile Methodologies
Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more
Sprint Planning
Identifying the tasks to be completed and the people to complete them during a set period of time
Project Planning
Organize and schedule projects
Release Planning
A timeline for taking a project live that outlines what features should be operational at the go-live date
Multiple Projects
Ability to handle several projects simultaneously
Multi-Department/Project
Manage the accounting and financial aspects of multiple operations and departments or ongoing projects from a single location
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Project Templates
Pre-designed project plans that can be customized
Gantt/Timeline View
Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies
Percent-Complete Tracking
Level of completion within a task
Reporting/Project Tracking
Track task progress, milestones, delays, or other key information and generate reports on them for evaluation
Goal Setting/Tracking
Establish measurable goals and objectives and track their progress over a specific period of time
Time Tracking
Measure and track time including hours worked and paid time off (PTO)
Traditional Methodologies
Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch
Task Planning
Traditional Methodologies
Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch
Resource Management (8)
Resource Definiton
Create human and material resources and categorize them based on skills and other criteria.
Capacity
Monitor capacity in real time to track resource use and identify bottlenecks.
Scheduling
Allocate resources by matching capacity and demand, by project, team, or department.
Task Scheduling
Track and manage the scheduling of tasks
Project Planning/Scheduling
Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints
Definition
Identify human and material resources and assign them to projects and portfolios.
Allocation
Resources can be allocated and reallocated across multiple projects and portfolios.
Optimization
Improve resource utilization across various projects and portfolios.
Project Monitoring (4)
Baselining / KPIs
Track key performance indicators or baseline assessments throughout project lifecycle or across multiple projects.
Resource Allocation
Monitor resource allocation to identify shortages and adjust accordingly.
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
User Interface Design (8)
WYSIWYG Editor
Provides the ability to drag-and-drop elements into the application to customize interface.
Customized Branding
Provides tools for inserting brand logos, colors, quotes, and other proprietary content.
App Templates
Provides base-level application templates to build atop and customize for specifc users and actions.
Workflow Management
Allows the creation ofpage sequences, forms, and libraries for users navigating the application.
Task Management
Create, manage and track all task activities and progression
Configurable Workflow
Configure existing workflows to meet your organization's needs
Deployment Management
Manage the processes involved when making the application ready for use
Integrations Management
Identify which applications need to exchange data and enable these data connections
Data Control (3)
Data Migration
Lets users add data from existing sources when creating the initial application or changing data sources.
Data Synchronization
Continuously updates data as users or external data sources are edited.
Data Security
Encrypts or provides some form of firewall to prevent external parties from accessing sensitive data.
Publishing (4)
Application Deployment
Releases the application for access on desktop or mobile devices.
Platform Compatibility
Lets users build cross-platform applications or provide specific templates for different device types.
Lifecycle Management
Provides ability to manage application and maintenance from build, throughout the release, and until it's deactivation.
Mobile Access
Access software remotely via mobile devices
Revenue Recognition (3)
Usage Tracking
Track usage per company, custom time period, or contract
Deferred Revenue
Track payments received for products that haven't be delivered yet
Revenue Accrual
Recognition rules to accrue revenue on a daily or monthly basis
Portfolio Management (5)
Portfolio Types
Define multiple types of portfolios for projects, programs, and services.
Planning
Plan activities and tasks across various portfolios or programs.
Alignment
Align different kinds of portfolios with business and financial goals.
Portfolio Mix
Create the optimal mix of portfolios to achieve operational and financial goals.
Resource Allocation & Planning
Assign available resources (human and/or non-human) to various projects and tasks
Project Management (6)
Dependencies
Manage dependencies between projects from one or multiple portfolios.
Priorities
Assign priorities for projects that are part of portfolios.
Lean Management
Include lean project management features and best practices.
Deadline Management
Specify or track the date/time a project, task, etc., is due for completion
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Change Management
Track and monitor efficient handling of all changes/transitions
Data & Analytics (4)
Data Consolidation
Consolidate project and portfolio data from separate sources.
Visualizations
Provide custom project and portfolio monitoring visualizations.
Performance
Monitor the performance of different types of portfolios.
Risk Analysis
Perform risk analysis at the portfolio or project level.
Administration (24)
Change Management
Tools to track and implement required IT changes in a system.
Asset Management
Tools to organize and manage all IT assets within an organization.
Reports & Analytics
A means to view and analyze a large amount of data in order to gain business insights.
IT Asset Management
Managing inventories and tracking changes to hardware and software configurations
Knowledge Management
Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills
Project Management
Plan and coordinate all the resources, costs and time needed to execute assignments
Service Level Agreement (SLA) Management
Set and monitor service level agreements to ensure timely response and resolution
Task Management
Create, manage and track all task activities and progression
Service Request Management
Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more
Release Management
Planning, scheduling, and overseeing the release of software or system changes into a live or production environment
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
Ticket Management
Track, manage, or resolve user requests and IT incidents/issues
Workflow Management
Create, design and manage workflows for repetitive tasks
Problem Management
Identify and solve underlying cause of incident(s), and prevent future incidents from occurring
Incident Management
Manage and track all disruptions and incidents
Contract/License Management
Track, store, and access client contracts or licenses
Support Ticket Management
Allow customers/users to submit support queries and service requests
Knowledge Base Management
Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support
Capacity Management
Monitor service demand and performance to plan for adequate resources that meet business needs
Availability Management
Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients
Inventory Management
Track and manage inventory levels to maintain proper supply
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Permissions
Define and manage roles and access rights for the entire system.
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Procedures
Maintain procedures for data access and governance.
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Remote Work
Allow users to use the system online and on mobile devices.
Service Desk (4)
Help Desk
A place for users to submit tickets when they require IT help.
Incident Reports
Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.
Process Workflow
The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.
Customizable Reports
Alter the layout and content of reports
Setup (6)
Activities
Provide standard activities and tasks that can be customized by users
Flows
Users can easily create flows using drag and drop features
Dependencies
Define and manage dependencies between tasks and workflows
Notifications
Include alters that can be used with workflows
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Business Process Automation
Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes
Management (9)
Updates
Ability to update multiple workflows at the same time
Audit Trail
Maintain a history of all workflow changes
Integration
Integrate with ERP or project management software
Reporting
Provides graphics, dashboards, and general reporting around IT service, assets, and incidents.
Administration Console
Provides administrative tools for routine maintenance, upkeep, and tracking.
Access Management
Gives administrators control over user privileges and accessibility for IT assets.
Asset Management
Gives administrators control over hardware and software resource allocation and tracking.
Policy Dictation
Controls policies and configurations across business applications and hardware.
Real-Time Reporting
Active reporting of data and metrics
Functionality (4)
Ticketing System
Provides a service desk for users to submit tickets for IT-related issues.
Performance Logging
Tracks action-by-action asset performance with machine- or human-readable logs.
Alerting
Creates alerts when tracked assets encounter errors or performance issues.
Automation
Automates repetitive tasks associated with IT service operations and maintenance.
Risk Management (6)
Risk Identification
Identify various risk factors such as the inadequate use of technology, human factor, or external risks.
Risk Classification
Ability to classify risks based on risk type, severity, and custom criteria.
Risk Methodology
Support for various methodologies and frameworks for risk management.
KRI (Key Risk Indicator) Monitoring
Tracking of various risk indicators including risk metrics, historic trending, metadata & more to gauge the organization's risk posture
Real-Time Monitoring
Active monitoring of systems, applications, or networks
KRI (Key Risk Indicator) Monitoring
Tracking of various risk indicators including risk metrics, historic trending, metadata & more to gauge the organization's risk posture
Business Continuity Management (22)
Recovery Plans
Ability to create and compare recovery plans using standard out of the box templates.
Procedure Templates
Includes a library of procedures and standard plan templates.
Crisis Management
Procedures to implement crisis management plans and actions.
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Task Management
Create, manage and track all task activities and progression
Assessment Management
Creation, administration, and evaluation of assessments or tests
IT Risk Management
Manage risks related to IT systems
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Vendor Risk Management
Pinpoint and mitigate risk from third-party vendors and suppliers.
Document Management
Store, manage, and track all electronic documents in a centralized location
Incident Management
Manage and track all disruptions and incidents
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Policy Management
Create, manage, and track policies and procedures within an organization
Internal Controls Management
Ensure internal objectives and compliance with policies are met
Reputational Risk Management
Identify, monitor, and assess risks to brands
Forms Management
Store, manage and track all forms in a centralized location
Operational Risk Management
Manage risk that occurs from systems failure or inadequate processes
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Workflow Management
Create, design and manage workflows for repetitive tasks
Exceptions Management
Automated handling of non-compliant EDI transmissions.
Issue Management
Identify and respond to unexpected problems or failures (ie. "negative events")
Vendor Management
Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.
Safety Management
Identify and assess hazards to ensure the well-being of employees, assets, and the environment
Legal Risk Management
Manage the risk of both financial and reputational loss resulting from nonadherence to current legislation
Automation (3)
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Workflows
Provide standard workflows that can be used accross the company.
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Customization
Allow administrators to configure workflows and processes.
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Data repository
Deliver a single data repository for all project information.
Project management (7)
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Task Prioritization
Set priority levels on tasks so individuals can organize their work.
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Dependencies
Define dependencies between tasks and the rules to manage them.
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Planning
Plan and create work breakdown structure (WBS) based on the scope of the project.
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Views
Create customized project views for internal and external purposes (eg: for customers).
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Scheduling
Allocate resources by matching capacity and demand, by project, team, or department.
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Critical Path
Automatically calculate the critical path for projects and update it when projects change.
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Dashboards
Deliver dashboards that display project data and KPIs in real time.
Workload (4)
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Resource Allocation
Monitor resource allocation to identify shortages and adjust accordingly.
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Workspace
Define customizable workspace for teams, departments, and external users.
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Configuration
Provide drag and drop options to configure workspaces.
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Insights
Monitor work accross the company and analyze performance.
Communication & Collaboration (3)
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Communication Channels
Support multiple channels for internal and external communications.
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Document Management
Allow users to share and collaborate on documents and files.
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Collaboration
Help users meet, share workspaces, and collaborate on tasks.
Cost Management (3)
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Project Budgeting
Associate a budget with a project and allocate it accordingly by task or resource.
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Time & Expense
Track time and expenses associated with projects or tasks.
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Profitability
Monitor project proftability by team or department.
Integration (26)
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Front Office
Integrate with CRM, marketing, or customer service software.
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Back Office
Provide integration with accounting software and ERP systems.
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External data
Connect to external data sources such as databases or BI software.
Integrated Risk Management
Integrates with Integrated Risk Management software.
Disaster Recovery
Integrates with Disaster Recovery software.
EMNS
Integrates with Emergency Mass Notification Systems.
Vendor Risk Management
Pinpoint and mitigate risk from third-party vendors and suppliers.
Governance, Risk & Compliance
Integrate with GRC software such as GRC Platforms, Audit management, and Policy management
Finance
Integrate with financial solutions such as accounting and ERP systems
Environmental, Quality and Safety Management
Integrate with EHS software such as Environmental Health and Safety and Quality Management Systems (QMS)
Sustainability Management
Manage and monitor compliance with government regulations on environmental standards
Emissions Management
Manage all types of emissions into the environment.
Policy Management
Create, manage, and track policies and procedures within an organization
Risk Management
Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties
Internal Controls Management
Ensure internal objectives and compliance with policies are met
Document Management
Store, manage, and track all electronic documents in a centralized location
Data Management
Ability to handle large datasets
Conflict Minerals Management
Manage the reporting of the use and sourcing of 3TG metals.
Assessment Management
Creation, administration, and evaluation of assessments or tests
Initiative Management
Create and manage internal campaigns to improve company culture or business strategy.
Task Management
Create, manage and track all task activities and progression
Program Management
Process of managing several related projects or business activities to achieve organizational goals
Framework Management
Manage global or internal standards that are designed to measure the impact of business processes or procedures.
Disclosure Management
Create, manage, and publish disclosure statements or reports.
Survey/Poll Management
Create and administer polls and surveys
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Platform (5)
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Integration
Delivers APIs and standard integrations with other software systems.
Security & Privacy
Complies with security and privacy regulations and standards.
Mobile Access
Allows users to access the software using mobile devices.
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Flexibility
Facilitates software configuration without the need for technical experise.
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Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Services (4)
Implementation
Assists customes through all the phases of the implementation process.
Training & Learning
Provides software users with training courses and learning content.
Customer Support
Delivers customer and technical support, directly or trough partners.
Professional Services
The vendor provides consulting services such as business process reengineering.
Planning (5)
Program Management
Allows users to create programs to deal with potential threats.
Resource Modelling
Dependency mapping of resources includes what-if scenarios.
Recovery Plans
Ability to create and compare recovery plans using standard out of the box templates.
Templates
Includes a library of procedures and standard plan templates.
Policy Management
Create, manage, and track policies and procedures within an organization
Execution (10)
Action Management
Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal
Emergency Notifications
Notifications can be sent to anyone, not only the users of the solution.
Workflows
Workflows to assign tasks to users based on their role and the severity of the issue.
Vulnerability Management
Detect (and block) vulnerabilities and threats in your applications based on vulnerability information
Task Management
Create, manage and track all task activities and progression
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Incident Management
Manage and track all disruptions and incidents
Document Management
Store, manage, and track all electronic documents in a centralized location
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Workflow Management
Create, design and manage workflows for repetitive tasks
Analytics (3)
Business Impact Analysis
Identify the impact of threats on various departments or business entities.
Plan Reporting
Analyse plan characteristics such as completion time or performance.
Recovery KPIs
Provide information on recovery KPIs such as recovery time progress and recovery time actual.
Data Collection (3)
Data Types
Manages quantitative and qualitative data for environmental, social, and governance activities
Data Sources
Combines data from multiple sources such as software solutions, public websites, and spreadsheets
Third Party
Uses data from third party sources such as Bloomberg and DowJones
Reporting (6)
Ratings
Provides ratings to rank companies based on their ESG programs
Investment
Generates reports for existing investors or to attract financing
Public
Creates reports that can be shared with the public, employees, customers, and partners
Templates
Include reporting templates for activities such as audits and vendor evaluation.
Centralized Data
Consolidate data from multiple systems that manage supplier information.
360 View
Provide a 360 view of suppliers which can be shared with internal or external users.
Risk Assessment (2)
Scoring
Users can assign scores to suppliers based on the estimated risk of doing business with them.
AI
Utilize artificial intelligence to analyze third party risks.
Risk Control (3)
Reviews
Review vendor contracts and profiles to ensure compliance with regulation and internal policies.
Policies
Manage and enforce internal policies related to vendor risk management and controls.
Workflows
Provide workflows to mitigate risk and escalate issues proactively.
Monitoring (3)
Vendor Performance
Track vendor performance using supplier data such as a history of transactions and contracts.
Notifications
Send alerts and notifications when corrective actions are needed to address supplier risk.
Oversight
Perform ongoing due diligence activities to auto calculate overall risk for each vendor.
Generative AI (23)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
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AI Text Generation
Allows users to generate text based on a text prompt.
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AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
AI Tasks
Automates basic tasks and workflows utilizing AI.
Risk Management - Environmental, Social, and Governance (ESG) Reporting (5)
Communications
Facilitate communications with various stakeholders on ESG initiatives
Risk Identification
Help users identify ESG related risks to proactively address them
Risk Assessment
Evaluate the impact of ESG related risks on the company and its ecosystem
Strategic Planning
Define and implement strategies to improve ESG initiatives
Scenario Planning
Develop potential scenarios to identify risks and opportunities
Reporting - Environmental, Social, and Governance (ESG) Reporting (8)
Benchmarking & Competitive Analysis
Provide ESG benchmarking data and competitive analysis functionality
Actionable Insights
Deliver action items to improve ESG initiatives based on historical data
AI-Enabled ESG Reporting
Use AI or GAI technology to optimize ESG management and reporting
Performance Tracking
Monitor the performance of Environmental, Social and Governance (ESG) initiatives over time
Compliance Reporting
Build reports around specific compliance requirements and directives such as CSR and CS3D.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Compliance Tracking
Track and report regulatory data to either internal management or external stakeholders
Progress Tracking
Reporting on how each user, task or process has advanced since its initiation
Strategy - Project and Portfolio Management (25)
Simulation
Simulate the outcomes of various business case scenarios and mix of projects
Tracking
Monitor the efficiency of strategic plans and how they are impacted by projects and portfolios
Planning
Create plans to implement activities to achieve strategic objectives
Objectives
Define strategic objectives related to project and portfolio management
Visiblity
Provide a 360 view of all projects and portfolios and their corresponding strategies
Alignment
Align project and portfolios with the strategic objectives of the company
Risk Management
Mitigate risks related to projects and portfolios that may impact strategic objectives
Implementation
Deploy strategic planning to project and portfolio management activities
Optimization
Help with continuous improvement and to adapt to strategy updates and market changes
Prioritization
Assign priorities to projects and portfolios based on strategic objectives
Timesheet Management
Track the amount of time spent on a job or task
Workflow Management
Create, design and manage workflows for repetitive tasks
Resource Management
Process of planning, scheduling and executing the optimal and effective use of human capital across projects
Task Management
Create, manage and track all task activities and progression
Requirements Management
Enables creation, management, and tracking of product requirements & features during product production/development
Assignment Management
Assign issues and tasks based on availability or required skills
Document Management
Store, manage, and track all electronic documents in a centralized location
Project Time Tracking
Measure time to completion or hours worked for projects
Status Tracking
Track the status over time for a request, process, asset, or transaction
Progress Tracking
Reporting on how each user, task or process has advanced since its initiation
Time & Expense Tracking
Log and record hours worked and costs spent to assist in billing and invoicing
Project Tracking
Monitor the progress of projects from start to finish
ROI Tracking
Monitor conversion rates and analyze effectiveness and profitability of marketing efforts
Activity Tracking
Track and document all activities across devices, networks, and other systems
Portfolio Management
Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk
Workflows - Audit Management (5)
Audit Trail
Displays all the changes made during audits, including details such as username, timestamp, or type of change in a centralized repository.
Recommendations
Coordinate and track recommended remediation actions.
Collaboration Tools
Facilitates collaboration between teams and stakeholders through shared workspaces.
Integrations
Integrates with risk management platforms, GRC tools, and other systems.
Audit Planning
Create a targeted plan, schedule resources, and determine long-term goals for the audit process
Documentation - Audit Management (2)
Customizable Forms
Customize contracts and forms to collect specific information
Checklists
Provides checklists
Reporting & Analytics - Audit Management (10)
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Audit Performance
Provide information on the performance of the audit activities and processes.
Industry Compliance
Ensures audits are compliant with industry-specific regulations and standards.
ISO Compliance
Guidelines set by the International Organization for Standardization
Environmental Compliance
Guidelines for conforming to environmental laws, regulations and requirements
Sarbanes-Oxley Compliance
Regulations on a company's internal process when dealing with financial reporting
FDA Compliance
Track and ensure quality of products in accordance with food and drug administration (FDA) act
OSHA Compliance
Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant
Real-Time Data
Receive data and information in real time
Real-Time Analytics
Analyze and gain insights into data in real-time
Platform AI Features - Policy Management (16)
Reports
Can generate reports on policy compliance trends using AI.
Workflow Management
Uses AI to automate common workflow tasks such as policy creation, distribution, and updates.
Customizable Reports
Alter the layout and content of reports
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Renewal Management
Manage and track the renewal process for various services, subscriptions, contracts, or licenses
Document Management
Store, manage, and track all electronic documents in a centralized location
Forms Management
Store, manage and track all forms in a centralized location
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Incident Management
Manage and track all disruptions and incidents
Lifecycle Management
Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance
Template Management
Create, save, and re-purpose templates for emails, forms, etc.
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Assessment Management
Creation, administration, and evaluation of assessments or tests
Policy Metadata Management
Group policies by type for easy classification and discovery
Expiration Management
Track and manage expiration of various items including products, warranties, licenses, and contracts
Configurable Workflow
Configure existing workflows to meet your organization's needs
Operational Risk Management (3)
Operational Risk Methodology
Support various methodologies and frameworks for operational risk management such as ISO 31000 and COSO.
Operational Risk Classification
Ability to classify risks based on risk type, severity, and custom criteria.
Operational Risk Identification
Identify various risk factors such as the inadequate use of technology, human factor, or external risks.
Business Resilience (4)
Business Continuity
Support business continuity plans through integrations with business continuity software, incident response, or controls planning
Compliance Management
Reduce risk of legal liability through regulations and standards compliance.
Incident Management
Manage and track all disruptions and incidents
Policy Management
Create, manage, and track policies and procedures within an organization
Agentic AI - Regulatory Change Management (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Campaign Planning
Plan and strategize marketing campaigns
Agentic AI - Third Party & Supplier Risk Management (2)
Adaptive Learning
Improves performance based on feedback and experience
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Business Continuity Management (4)
Multi-step Planning
Ability to break down and plan multi-step processes
Adaptive Learning
Improves performance based on feedback and experience
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Scenario Planning
Develop potential scenarios to identify risks and opportunities
Agentic AI - Operational Risk Management (1)
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - No-Code Development Platforms (3)
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Environmental, Social, and Governance (ESG) Reporting (2)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Project Management (8)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
File Transfer
Move files across different systems or networks
Generative AI- Business Continuity Management (2)
Automated Plan Generation
Creates or updates business continuity plans by transforming organizational inputs and templates into detailed, customized documents that align with industry standards and regulatory requirements.
AI-Generated Post-Incident Reports and Summaries
Compiles available data into clear summaries and analytical reports that outline what happened, the impact, response actions, and lessons learned after an incident or test.
Agentic AI - Work Management (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Natural Language Interaction
Engages in human-like conversation for task delegation
Agentic AI - Workflow Management (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - IT Service Management (ITSM) Tools (10)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Resource Allocation & Planning
Assign available resources (human and/or non-human) to various projects and tasks
Multi-Language
Manage and support multiple languages
Agentic AI - Vendor Management (1)
Decision Making
Makes informed choices based on available data and objectives
Additional Functionality (397)
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Real-Time Updates
Receive system updates as soon as any changes are made
Graphical User Interface
A visual way of interacting with an application or operating system using items such as windows, icons, and menus
No-Code
Drag and drop/visual interfaces that allow non-tech users to build without writing code
Real-Time Reporting
Active reporting of data and metrics
Data Visualization
Graphical representation of data
Customizable Fields
Customize data fields to support various needs and use cases
Charting
Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.
Integrated Development Environment
An application for source code editing, compiling, and debugging
Customizable Forms
Customize contracts and forms to collect specific information
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
API
Application programming interface that allows for integration with other systems/databases
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Agile Methodologies
Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more
Web Forms
Web form that allows users to enter data that is sent and processed for different reasons
Custom Development
Development of custom software, web apps, mobile apps, etc.
Offline Access
Ability of websites, web applications, or mobile applications to function without an active internet connection
Customizable Reports
Alter the layout and content of reports
Visual Modeling
Use visual elements such as pre-built blocks and/or shapes to assemble a model or design
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Authentication
Verify the identity of users/devices to enable secure access
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Secure Data Storage
Securely stores data to prevent data loss or breaches
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Web/Mobile App Development
Create/edit commerce applications for mobile devices and/or web
Data Import/Export
Import and export data to and from software applications
Version Control
Track revisions and updates made to files and navigate between different versions
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
For No-Code Development
Build applications without the use of code
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Pre-Built Modules
Existing templates or individual parts of a bigger design commonly used in software, coding, learning courses etc.
Prioritization
Arrange tasks based on the level of priority or urgency
Service History
Track work performed and resources used for past customers, sites, or assets
Client Portal
Private online space that lets businesses securely share documents and provide information access to clients
Customizable Forms
Customize contracts and forms to collect specific information
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
API
Application programming interface that allows for integration with other systems/databases
Service Catalog
Database containing accurate and up-to-date information on all operational services
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
SSL Security
Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Automated Responses
Automatic reply functionality for incoming messages
Customizable Branding
Add customized logos and colors to align with company branding
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Support Ticket Tracking
Track the status of support tickets/escalations as they move through the service queue
Automated Routing
Tickets are automatically assigned to specific agents based on predefined rules
Macros/Templated Responses
Templated responses for responding quickly to recurring support requests
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Multi-Channel Communication
Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Customizable Fields
Customize data fields to support various needs and use cases
Activity Tracking
Track and document all activities across devices, networks, and other systems
Search
Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc.
Alerts/Escalation
System alerts about the need to escalate an issue or request
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Dashboard Creation
Creation and customization of dashboards
Remote Access & Monitoring
Control system behavior and appearance, and access and report on system status/health from a distant location
Asset Tracking
Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle
Chat/Messaging
Communicate using direct chat or messages within the system
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Secure Data Storage
Securely stores data to prevent data loss or breaches
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
"What If" Scenarios
Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities
Incident Response Checklists
Checklist to confirm the incident and response.
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Risk Assessment
Initiate collection and analysis of known risks
Multi-Channel Communication
Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Business Continuity Exercising
Scenario-based process that test the validity of business continuity plans and procedures.
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Plan Development
Process of developing business plans for strategies, actions, and goals.
Mobile Access
Access software remotely via mobile devices
Corrective and Preventive Actions (CAPA)
Investigate and take action at root cause or error in processes to prevent recurring issues
Issue Management
Identify and respond to unexpected problems or failures (ie. "negative events")
Document Management
Store, manage, and track all electronic documents in a centralized location
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Activity Tracking
Track and document all activities across devices, networks, and other systems
Document Storage
Store and organize documents in a centralized system
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Task Management
Create, manage and track all task activities and progression
Workflow Management
Create, design and manage workflows for repetitive tasks
Status Tracking
Track the status over time for a request, process, asset, or transaction
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Data Visualization
Graphical representation of data
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Forms Management
Store, manage and track all forms in a centralized location
Change Management
Track and monitor efficient handling of all changes/transitions
Risk Alerts
Notifying as a warning or reminder of a potential or imminent hazard
Asset Tracking
Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
API
Application programming interface that allows for integration with other systems/databases
Risk Analysis
Analyze potential risks across the organization
Policy Management
Create, manage, and track policies and procedures within an organization
Incident Management
Manage and track all disruptions and incidents
Real-Time Reporting
Active reporting of data and metrics
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Security Auditing
Systematic evaluation of the security of a company's overall security system and situation
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Risk Assessment
Initiate collection and analysis of known risks
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Version Control
Track revisions and updates made to files and navigate between different versions
Archiving & Retention
Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes
Alerts/Escalation
System alerts about the need to escalate an issue or request
Customizable Reports
Alter the layout and content of reports
Compliance Tracking
Track and report regulatory data to either internal management or external stakeholders
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Certification Tracking
Maintain personal certifications/qualifications
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Digital Signature
Electronic signing method that validates the authenticity and integrity of a digital document
HIPAA Compliant
Compliant with HIPAA, which sets standards for sensitive patient data protection
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Predictive Analytics
Predict future data based on historical data sets
Process Modeling & Designing
Visually identify, define, and map all details and relationships surrounding business process models and elements
Configurable Workflow
Configure existing workflows to meet your organization's needs
Real-Time Reporting
Active reporting of data and metrics
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Forecasting
Form predictions based on past and present data/trends
Risk Reporting
Reporting of risks associated with specific actions, events, or entities
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
API
Application programming interface that allows for integration with other systems/databases
Business Continuity Exercising
Scenario-based process that test the validity of business continuity plans and procedures.
Vulnerability/Threat Prioritization
Classify levels of threat and organize actions based on priorities
Customizable Reports
Alter the layout and content of reports
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Risk Alerts
Notifying as a warning or reminder of a potential or imminent hazard
Risk Scoring
Assess and score risks using risk matrices
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Data Visualization
Graphical representation of data
Document Storage
Store and organize documents in a centralized system
Heatmaps
A visual display that uses a color spectrum to show how visitors interact with areas of a web page
Risk Assessment
Initiate collection and analysis of known risks
Risk Analysis
Analyze potential risks across the organization
Financial Risk Reporting
Qualitative or quantitative risk methodology to evaluate the risk for an individual account or portfolio, and identify problems
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Root Cause Analysis
Identify and analyse the reasons behind accidents
Activity Tracking
Track and document all activities across devices, networks, and other systems
Business Process Control
Define and maintain business rules that determine workflow capabilities and criteria
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Data Import/Export
Import and export data to and from software applications
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Security Auditing
Systematic evaluation of the security of a company's overall security system and situation
Dashboard Creation
Creation and customization of dashboards
Secure Data Storage
Securely stores data to prevent data loss or breaches
Scenario Planning
Develop potential scenarios to identify risks and opportunities
Prioritization
Arrange tasks based on the level of priority or urgency
Version Control
Track revisions and updates made to files and navigate between different versions
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Corrective and Preventive Actions (CAPA)
Investigate and take action at root cause or error in processes to prevent recurring issues
Backlog Management
The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items.
API
Application programming interface that allows for integration with other systems/databases
Retrospectives Management
Coordinating stand-up meetings where team members reflect on past processes to identify strengths and areas for improvement
Task Management
Create, manage and track all task activities and progression
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Supports Scrum
Ability to accommodate the methodology that incorporates frequent work reassessment and continuous short periods of focused work.
Team Management
Organizing a group of people to accomplish a task
Kanban Board
Visualization tool to organize and optimize tasks and track their status at every stage of workflow
Request Management
Evaluating and prioritizing change requests that are received while working on the project
Commenting/Notes
Leave comments and notes on documents for others to view
Charting
Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.
@mentions
An @mention is a way to tag or notify a specific person about a message/post
Planning Tools
Projections
Estimate or forecast of a future scenario based on the study of present trends
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Email Management
Manage, store and organize emails within the system or via third-party apps
Project Workflow
Create, manage, or update project workflows.
Deadline Management
Specify or track the date/time a project, task, etc., is due for completion
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Customizable Fields
Customize data fields to support various needs and use cases
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Resource Management
Process of planning, scheduling and executing the optimal and effective use of human capital across projects
Workflow Management
Create, design and manage workflows for repetitive tasks
Template Management
Create, save, and re-purpose templates for emails, forms, etc.
Negative Feedback Management
Identify, track, and respond to negative feedback
Data Import/Export
Import and export data to and from software applications
File Management
Create, save, and store files
Assignment Management
Assign issues and tasks based on availability or required skills
Progress Reports
Document and report the progress of ongoing projects
Budget Management
Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure
Real-Time Reporting
Active reporting of data and metrics
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Requirements Management
Enables creation, management, and tracking of product requirements & features during product production/development
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Issue Management
Identify and respond to unexpected problems or failures (ie. "negative events")
Document Management
Store, manage, and track all electronic documents in a centralized location
Release Management
Planning, scheduling, and overseeing the release of software or system changes into a live or production environment
For IT Project Management
Supports project management for IT professionals & teams
Product Roadmapping
Identifying desired outcomes and important milestones and creating a plan on how to achieve them
Change Management
Track and monitor efficient handling of all changes/transitions
Mobile App
Access the system via a mobile application
Portfolio Management
Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk
Testing/QA Management
Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards
Billing & Invoicing
Create, manage, and send invoices or bills to customers
Risk Management
Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties
Web-based Deployment
SaaS, web-based, online deployment
Idea Management
Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects
Client Portal
Private online space that lets businesses securely share documents and provide information access to clients
File Sharing
Public or private sharing of digital files such as documents, audio/video, images, and more
Version Control
Track revisions and updates made to files and navigate between different versions
Availability Management
Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients
Productivity Analysis
Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee
Multi-Channel Communication
Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
Forecasting
Form predictions based on past and present data/trends
Key Performance Indicators
Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity
Remote Support
Provide support to your customers and employees remotely over a shared network
Predictive Analytics
Predict future data based on historical data sets
Tagging
Attach digital tags to documents and assets for identification, search, or monitoring purposes
Feedback Management
Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Network Diagram
Diagram that depicts connections among nodes in a network
Project Management
Plan and coordinate all the resources, costs and time needed to execute assignments
Document Storage
Store and organize documents in a centralized system
Visualization
Graphical representation of data or processes
Customizable Reports
Alter the layout and content of reports
Time Clock
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Daily Reports
A document that lists daily activities or maintains a record of all events that happened in a day
Configurable Workflow
Configure existing workflows to meet your organization's needs
Roadmapping
Identifying desired outcomes and important milestones and creating a plan on how to achieve them
Iteration Management
Planning out the structure and duration of repetitive intervals of time dedicated to specific tasks during the development cycle
Timeline Management
Manage a detailed schedule of a product plan
KPI Monitoring
Tracking the status of previously identified performance measurements
For Small Businesses
Designed for small businesses
Chat/Messaging
Communicate using direct chat or messages within the system
Messaging
Communicate using messages within the system
KPI Monitoring
Tracking the status of previously identified performance measurements
Emission Calculations
Measure the output of all types of emissions into the environment.
Environmental Metrics
View and track various environmental indicators including material wastage, energy usage, and carbon footprint
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Scoring
Automatically calculate score after the assessment
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Customizable Reports
Alter the layout and content of reports
Customizable Dashboard
Alter the layout and content of dashboards
Benchmarking
Compare key metrics for the business against prominent players in the industry
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Auditing
Examine established processes and records to ensure accuracy, compliance, and policy adherence
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows
Version Control
Track revisions and updates made to files and navigate between different versions
Secure Data Storage
Securely stores data to prevent data loss or breaches
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
API
Application programming interface that allows for integration with other systems/databases
Activity Tracking
Track and document all activities across devices, networks, and other systems
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Single Sign On
Allow users to access multiple services after entering their login credentials once
Policy Training
Train and educate employees on existing and/or new procedures and policies
Archiving & Retention
Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Attestation
Collect, track and store acknowledgements that policies have been read and understood
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Chatbot
AI-based platform which conducts a conversation via auditory or textual methods
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Risk Analysis
Analyze potential risks across the organization
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Document Analysis
Interpret, identify and extract specific data points, pattern and insights from documents
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Policy Creation
Create new policies or alter existing policies
Digital Signature
Electronic signing method that validates the authenticity and integrity of a digital document
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Policy Library
A repository of all past and existing policies
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Document Review
Review and analyze existing information across documents
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Scenario Planning
Develop potential scenarios to identify risks and opportunities
Activity Tracking
Track and document all activities across devices, networks, and other systems
Prioritization
Arrange tasks based on the level of priority or urgency
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Risk Scoring
Assess and score risks using risk matrices
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Customizable Reports
Alter the layout and content of reports
Predictive Analytics
Predict future data based on historical data sets
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Data Visualization
Graphical representation of data
Risk Reporting
Reporting of risks associated with specific actions, events, or entities
Version Control
Track revisions and updates made to files and navigate between different versions
Risk Assessment
Initiate collection and analysis of known risks
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Risk Analysis
Analyze potential risks across the organization
Real-Time Reporting
Active reporting of data and metrics
Corrective and Preventive Actions (CAPA)
Investigate and take action at root cause or error in processes to prevent recurring issues
API
Application programming interface that allows for integration with other systems/databases
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Budgeting/Forecasting
Create budgets based on historical data and future projections
Kanban Board
Visualization tool to organize and optimize tasks and track their status at every stage of workflow
Projections
Estimate or forecast of a future scenario based on the study of present trends
Demand Forecasting
Forecast customer demand using historical insights and simulations
Multiple Projects
Ability to handle several projects simultaneously
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Customizable Fields
Customize data fields to support various needs and use cases
Customizable Reports
Alter the layout and content of reports
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
API
Application programming interface that allows for integration with other systems/databases
Project Templates
Pre-designed project plans that can be customized
Commenting/Notes
Leave comments and notes on documents for others to view
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
Gantt/Timeline View
Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies
Agile Methodologies
Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more
Planning Tools
Real-Time Updates
Receive system updates as soon as any changes are made
Project Workflow
Create, manage, or update project workflows.
Task Scheduling
Track and manage the scheduling of tasks
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Template Management
Create, save, and re-purpose templates for emails, forms, etc.
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Customizable Dashboard
Alter the layout and content of dashboards
Rules-Based Workflow
Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work
Document Management
Store, manage, and track all electronic documents in a centralized location
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Progress Tracking
Reporting on how each user, task or process has advanced since its initiation
Workflow Configuration
Alter the default workflow to meet your organization's needs
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Commenting/Notes
Leave comments and notes on documents for others to view
Task Management
Create, manage and track all task activities and progression
Forms Management
Store, manage and track all forms in a centralized location
No-Code
Drag and drop/visual interfaces that allow non-tech users to build without writing code
Data Import/Export
Import and export data to and from software applications
Email Management
Manage, store and organize emails within the system or via third-party apps
Customizable Reports
Alter the layout and content of reports
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Graphical Workflow Editor
Create, design and modify the flow and processes of tasks in a project
Real-Time Data
Receive data and information in real time
API
Application programming interface that allows for integration with other systems/databases
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Mobile Access
Access software remotely via mobile devices
Customizable Fields
Customize data fields to support various needs and use cases
Activity Tracking
Track and document all activities across devices, networks, and other systems
Compliance Tracking
Track and report regulatory data to either internal management or external stakeholders
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Project Workflow
Create, manage, or update project workflows.
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Billing & Invoicing
Create, manage, and send invoices or bills to customers
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Invoice Processing
Creation, processing, verification, and execution of invoices till the payment is made
Onboarding
Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Sourcing Management
Negotiate best prices and choose the right vendor for various purchases
Vendor Master Data Management
Create and maintain quality vendor data through data validation, maintenance, and audit trails to ensure proper compliance and sourcing
Procurement Management
Organize and manage all processes/procedures involved in purchasing goods and/or services
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Document Management
Store, manage, and track all electronic documents in a centralized location
Project Management
Plan and coordinate all the resources, costs and time needed to execute assignments
Data Visualization
Graphical representation of data
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Transaction History
Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
Risk Assessment
Initiate collection and analysis of known risks
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Real-Time Data
Receive data and information in real time
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Offboarding
Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
API
Application programming interface that allows for integration with other systems/databases
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Vendor Payment
Process payment to vendor(s) for goods/services received
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Purchase Order Management
Create, send, and track purchase orders and their statuses
Contract/License Management
Track, store, and access client contracts or licenses
Data Import/Export
Import and export data to and from software applications
Single Sign On
Allow users to access multiple services after entering their login credentials once
Workflow Management
Create, design and manage workflows for repetitive tasks
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Task Management
Create, manage and track all task activities and progression
Workflow & Task Management - Compliance Management (4)
Issue Management
Identify and respond to unexpected problems or failures
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Task Management
Create, manage, and track all task activities and progression
Policy Attestation
Collect and track employee or stakeholder acknowledgment of policies and procedures
Generative AI - Compliance Management (2)
AI Text Summarization
Condenses long documents or text into a brief summary
AI Control Mapping
Use AI to automatically map controls to relevant regulatory requirements and surface overlaps across frameworks
Policy & Controls Management - Compliance Management (3)
Policy Management
Create, manage, and track policies and procedures within an organization
Regulatory Change Management
Monitor and alert users to changes in laws, regulations, and standards that affect compliance obligations
Control Mapping
Map internal controls to applicable regulatory frameworks and standards to identify overlaps and coverage gaps
Reporting & Analytics - Compliance Management (3)
Compliance Reporting
Generate reports on compliance status, activity history, and supporting documentation for internal or external stakeholders
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Risk Assessment
Initiate collection and analysis of known risks
Evidence & Documentation - Compliance Management (3)
Document Management
Store, manage, and track all electronic documents in a centralized location
Version Control
Track revisions and updates made to files and navigate between different versions
Evidence Collection
Gather and organize documentation that demonstrates adherence to policies, controls, and regulatory requirements
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