I love SmartSuite! The program can do SO much, and I’m always finding new ways to use it. One of my favorite things is the amazing customer service. I especially love the daily office hours where I can just hop on, ask questions, and get help when I need it. It makes learning the platform and figuring things out so much easier. The support team is great, and it’s nice knowing there’s always someone available to help. Overall, SmartSuite is a great tool with an even better support team! Review collected by and hosted on G2.com.

SmartSuite can sometimes feel clunky to use, and the interface isn’t always the most intuitive or user-friendly. With so many features and options, it can take some time to figure out the best way to do things. The platform is constantly evolving with new updates and features, which is great, but sometimes those changes can cause things to break or stop working as expected. Review collected by and hosted on G2.com.

The platform’s capability for innovation is excellent. It helps me understand the system clearly and build complex workflows that align well with our company’s needs.

The UI is also great and very easy to understand and use. This is especially important for us, since we operate in a very niche industry. Review collected by and hosted on G2.com.

More native integrations would be helpful, especially more creative ways to incorporate Google Meet integrations, Google Sheets, and Google Mail.

The document designer could use some improvement as well. We like to generate automatic reports with it, but some of the formatting elements in the document designer feel limiting and make it harder to get the layout we want. Review collected by and hosted on G2.com.

What I like most about SmartSuite is its flexibility, user-friendly interface, and ability to manage multiple workflows and projects in one centralized platform. It makes task management, project tracking, and team collaboration much more organized and efficient.

I particularly appreciate the customizable dashboards, different views, task assignments, and automation capabilities, which allow teams to tailor the platform to their specific business needs.

From my experience working on GRC-related projects, SmartSuite has been especially helpful for tracking deliverables, managing responsibilities, monitoring project progress, and maintaining visibility across different activities. Overall, it's a versatile platform that makes managing complex workflows much easier. Review collected by and hosted on G2.com.

One area where SmartSuite could improve is the learning curve for some of its advanced features. While the platform is generally user-friendly, setting up complex workflows, automations, and highly customized solutions can take some time, especially for new users.

Additionally, more detailed documentation and practical examples for advanced configurations would make the experience even better. Overall, these are relatively minor areas for improvement, and SmartSuite remains a flexible and effective platform for managing projects and workflows. Review collected by and hosted on G2.com.

SmartSuite’s greatest strength is its rare combination of enterprise-grade database architecture and a clean, modern UI/UX that makes adoption across multidisciplinary teams (from structural engineers to procurement and site installers) genuinely effortless.

Coming from a complex manufacturing, tensile fabric, and structural steel workflow environment, a few capabilities stand out for us.

Relational Power & Flexibility: Unlike more rigid traditional PM tools, SmartSuite lets us model intricate, cascading dependencies across engineering design approvals, raw material procurement, international shipping containers, and workshop fabrication stages without feeling boxed in. Linked records, rollups, and formula fields provide a strong relational backbone that feels closer to a custom-built enterprise app, while still keeping the agility of a no-code platform.

API & Automation Ecosystem: When native automations aren’t enough, SmartSuite’s robust API makes external integrations straightforward. We use webhooks to trigger GitHub Actions workflows, compile complex multi-app data, and auto-generate client-ready Gantt charts and fabrication packages.

Performance with Scale: Even while managing thousands of active tasks, material batch records, and complex scheduling dependencies across multiple international sites, the platform stays quick and responsive.

ROI & Customization: It effectively bridges the gap between high-end ERPs and simple task managers. We were able to replace multiple fragmented tools with a single centralized workspace, which drastically reduced administrative overhead and gave management real-time visibility into project health, workshop ETAs, and inventory allocations. Review collected by and hosted on G2.com.

While SmartSuite is phenomenal for core relational data structure and workflow management, it has a few limitations when dealing with complex, multi-project engineering and construction scheduling:

Rigid Native Gantt & Scheduling Constraints: The native Gantt chart struggles when handling multi-project environments within a single table—auto-scheduling across multiple distinct projects often causes cascading conflicts. Furthermore, native task durations cannot easily exclude weekends or non-working days out-of-the-box without complex formula workarounds.

Limited Native Reporting & Exporting: Unlike dedicated tools like MS Project, exporting client-ready or internal fabrication Gantt charts natively doesn't offer the granular visual formatting required for formal engineering submittals.

Workaround Required for Advanced Visuals: Because native exports fell short for our structural steel and tensile fabric workflows, we had to bridge the gap by building custom backend Python/Plotly scripts triggered via webhooks to auto-generate the exact vector PDF schedules and WBS diagrams we needed.

Aside from these advanced scheduling and custom reporting hurdles, the platform's flexibility far outweighs the learning curve. Review collected by and hosted on G2.com.

What immediately fascinated me about SmartSuite is the power of relational tables, automations, and customized views, especially the dashboards I can share with my clients.

The ease of use is astonishing! In just a few clicks, I managed to replicate the features of a specialized business application that took several years to develop.

The interface is intuitive, pleasant, and very smooth. I have hardly ever encountered performance issues. The French translations are sometimes a bit surprising, but the English interface is perfectly clear.

I discovered the tool's possibilities on my own, without prior training. I then attended a webinar, not to learn how to use it, but to deepen my knowledge.

SmartSuite allowed me to build what I imagined without writing a single line of code. But it mainly led me to rethink my organization and work processes.

The integration of AI provides assistance in drafting in SmartDocs and creating workflows, which is a welcome boost.

And for a subscription of about $500 a year, the return on investment is remarkable!

It has become my favorite tool. Review collected by and hosted on G2.com.

My main regret concerns the native integrations, which I would like to see much more numerous.

SmartSuite has become the heart of my professional organization, and I would naturally like to connect it to all my other applications!

Zapier allows some limitations to be bypassed, but it adds a technical layer and sometimes some synchronization delays. For example, I sometimes have to refresh a view several times to see records created by an external automation.

Some integrations already exist, notably with Microsoft 365, but they are not accessible with my subscription level. I would also like to have native integrations with HubSpot and Rize.

Finally, while the value for money of my current subscription is excellent, the price jump to access certain advanced features is significant. This is particularly the case for Microsoft 365 integrations or data localization options in Europe.

Ultimately, my main complaint might be wanting to do always more with SmartSuite! Review collected by and hosted on G2.com.

What I like most about SmartSuite is how easy it is to keep everything organized in one place. The interface is straightforward, and I appreciate being able to track tasks, monitor progress, and keep information accessible without constantly switching between different systems. It makes managing multiple responsibilities easier and helps keep everyone on the same page. Review collected by and hosted on G2.com.

I primarily use SmartSuite to coordinate courier scheduling with CryoFuture for our Lab+ shipments. For this purpose, I haven't experienced any major issues. If anything, having more automated notifications or clearer visibility into scheduling updates and changes would be helpful, especially when coordinating time-sensitive shipments. Overall, it serves its purpose well for our needs. Review collected by and hosted on G2.com.

The capacity to have customizable solutions within a set limit--Limitations make solutions cohesive across the platform, but customization at any level (for a basic employee user, for a manager, or a solution owner, etc) makes finding workflow solutions a possibility. I like the permissions based views we can apply. Review collected by and hosted on G2.com.

The long process that sometimes occurs with the questions we may have for SS: including direct or indirect communication, like the feature suggestions board. Overall, I wish the response from SS was more proactive rather than reactive; it would make users feel more secure as they continue building project management solutions. Review collected by and hosted on G2.com.

SmartSuite makes it incredibly easy for us to build our own apps for just about any use case. The UI is clean and modern, and it’s clear they’ve put real effort into making everything look professional while still staying intuitive and easy to navigate.

The number of integrations is huge and continues to grow. We’re saving time and money as more of our tools are connected and able to talk to each other, and SmartSuite has (thankfully) kept up with that pace.

Performance has been excellent overall - pages load quickly, and the interface feels snappy and responsive. Every so often, a page needs a reload or refresh before the latest data shows up correctly, but I’m still very happy with the performance.

They’ve also done a great job keeping connectors and integrations current. Being able to tie into the rest of our stack is clutch: I can query SmartSuite data in Slack or directly from Claude or GPT, and even push updates back in - whether that’s having Claude/GPT help make changes to individual apps, work through complex formulas, or simply audit my work. Review collected by and hosted on G2.com.

There's a lot to love, and not a lot to dislike if I'm being completely honest.

The only real ongoing issue is that there are occasionally instances where the page needs to be reloaded or refreshed before the most recent data populates, which can be a bit slower at peak times. However, this is merely an inconvenience and not a genuine performance issue.

I will also say that support is super helpful and very responsive. Review collected by and hosted on G2.com.

I like that SmartSuite gives us one place to gather, organize, and review data, and manage tasks and workflows. I find it the easiest platform to understand, modify, and use for our needs. I like that the SmartSuite team keeps adding features and ways to make it useful and accessible. The help and info section has resources for different experience levels, and the team is personable when I ask about something the online resources don’t cover. SmartSuite is intuitive to use and nice to look at, and the UI feels friendly and looks professional when I share it with outside clients and users. I also appreciate the templates. I can usually find a relevant one with sample data, modify it for my use case, and learn new ways to use SmartSuite from other people’s solutions. Sometimes a template sparks an idea for another part of my job or teamwork where I could use it. Review collected by and hosted on G2.com.

Sometimes I run into a limitation with the automation features, but not very often. This has been an area they keep developing. Review collected by and hosted on G2.com.

SmartSuite is the most comprehensive low-code/no-code solution I’ve seen on the market, and it has allowed us to build systems that truly work for us. Being able to use integrations to expand what it can do has been a real game changer. The user interface is very easy to navigate, which has also made it straightforward to train new staff. I’ve found the pricing to be very fair. We’ve used SmartSuite for years, and support has consistently been great. I completed the provided training and certificate program, and many of my staff have done the same. Overall, the system has completely changed our business for the better and has performed well for us. I’ve also enjoyed watching the steady improvements and new features they continue to add, most recently AI-based additions. Review collected by and hosted on G2.com.

I have enjoyed using SmartSuite. It is difficult to point to something I dislike. I guess I would say though that at times, changes have rolled out that created issues with solutions we have already created. The additional features are usually good, but I wish they did not change things that were already created. One recent example is changes to widgets on dashboards updated, creating inaccurate displays on some of our pre-existing dashboards. Review collected by and hosted on G2.com.