Top 10 SmartBots AI Agent Studio Alternatives & Competitors

(3)4.5 out of 5

If you are considering SmartBots AI Agent Studio, you may also want to investigate similar alternatives or competitors to find the best solution. Bot Platforms is a widely used technology, and many people are seeking popular, easily administered software solutions with ai text generation and ai text summarization. Other important factors to consider when researching alternatives to SmartBots AI Agent Studio include reliability and ease of use. The best overall SmartBots AI Agent Studio alternative is Drift. Other similar apps like SmartBots AI Agent Studio are Salesforce Service Cloud, Zendesk for Customer Service - AC, Fin by Intercom, and Talkdesk. SmartBots AI Agent Studio alternatives can be found in Bot Platforms but may also be in Help Desk Software or AI Customer Support Agents Software.

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Best Paid & Free Alternatives to SmartBots AI Agent Studio

Drift
Salesforce Service Cloud
Zendesk for Customer Service - AC
Fin by Intercom
Talkdesk
Tidio
NiCE CXone Mpower
Genesys Cloud CX

Top 10 Alternatives to SmartBots AI Agent Studio Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how SmartBots AI Agent Studio stacks up to the competition, check reviews from current & previous users in industries like Arts and Crafts, Automotive, and Financial Services, and find the best product for your business.

Drift

By Salesloft

4.4/5

(1,254)

Product Description

Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

Categories in common with SmartBots AI Agent Studio:

Bot Platforms

Customer Service Automation

Salesforce Service Cloud

By Salesforce

4.4/5

(7,169)

Product Description

Categories in common with SmartBots AI Agent Studio:

Customer Service Automation

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,664)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Categories in common with SmartBots AI Agent Studio:

Customer Service Automation

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Talkdesk

By Talkdesk

4.4/5

(2,500)

Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Categories in common with SmartBots AI Agent Studio:

Customer Service Automation

Tidio

By Tidio

4.7/5

(1,851)

Product Description

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

Categories in common with SmartBots AI Agent Studio:

Customer Service Automation

NiCE CXone Mpower

By NiCE

4.3/5

(1,726)

Product Description

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Categories in common with SmartBots AI Agent Studio:

Customer Service Automation

Genesys Cloud CX

By Genesys

4.4/5

(1,488)

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with SmartBots AI Agent Studio:

Customer Service Automation

Product Description

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more.

Categories in common with SmartBots AI Agent Studio:

Bot Platforms