SleekFlow Reviews & Product Details

The powerful content storage and convenient broadcast method allow me to publish my business information to my customer list at once. very convenient. The customer service team did a great job answering all my questions and providing me with workable solutions multiple times. Review collected by and hosted on G2.com.

I hope the response speed of the automatic response to messages function will be faster. Sometimes it takes a long time for my customers to get a response after clicking a button. Review collected by and hosted on G2.com.

I like that it has automation feature, so that we can reduce human error Review collected by and hosted on G2.com.

We have to manually change the newest version instead of automatically Review collected by and hosted on G2.com.

it is very easy to manage incoming chats from several social media, the user interface is also simple and easy to use, the automation bot is very helpful in replying to frequently asked questions, it is equipped with a very useful labeling feature which makes it easier to follow up leads, handling when there are complaints is also classified as fast. Review collected by and hosted on G2.com.

Some things that need to be improved include:

The long loading speed is quite annoying, especially on mobile, the analytical features are still incomplete, we need to add filters for hours and minutes so that we know at what time chats are busiest, and a feature to see CS speed in replying to chats in certain hours. It is necessary to add a feature for dividing leads to CS based on percentage, so that we can give a small percentage of leads to CS who are interning or low performing, and vice versa. Review collected by and hosted on G2.com.

Easy to use, interactive and great customer service. Review collected by and hosted on G2.com.

Additional add-ons are expensive. Otherwise it's a great platform for automated related stuff. Review collected by and hosted on G2.com.

the platform has so many features that would suit any type of business as well as they have an incredibly amazing team that supports you fully, helps with making plans and follows up. Review collected by and hosted on G2.com.

nothing that I've noticed yet, it's going well Review collected by and hosted on G2.com.

SleekFlow offers a responsive and supportive onboarding experience, ensuring that users feel guided from the start. The platform integrates well with major communication channels like WhatsApp, which is crucial for maintaining seamless customer interactions. Their customer support is notably quick and reactive, which helps resolve issues efficiently. Review collected by and hosted on G2.com.

Navigating between different versions can be cumbersome, and the interface sometimes feels slow and not as straightforward as it could be. Review collected by and hosted on G2.com.

It's not often you find a service provider as quick to respond as SleekFlow. Despite a bit of a bumpy start due to timing during a public holiday, the SleekFlow team jumped right in to tackle all our concerns as soon as we brought them up. Plus, their platform is super easy to use, even for those who aren't tech savvy. Review collected by and hosted on G2.com.

Automations could be more optimized and IT team still made some rookies mistakes. However, there is workarounds and it worked so no biggie. Review collected by and hosted on G2.com.

We are using WhatsApp as our main line of communication with our customers. Here are points that we think are super cool about SleekFlow.

- Super complex functions are dumbed-down to a clean, simple UI.

- Handy automation choices, minimizing direct human interactions and improving workflow significantly, especially in our case where hundreds of chats arrived on a daily basis, with only 2-3 people to handle them.

- Customer service is very prompt whenever there's a request or a problem occurred.

- Convenience in pairing with multiple messaging channels, and integrating them into one, single inbox, completed with the already set up parameters.

- Their customer support's dedication is on another level! They even help us set up the automations we need, making it the most programming novice-friendly enterprise business platform out there. (That's why we chose it!)

- Can be paired with third party programs and apps like magic!

Overall a satisfying experience. We are currently using it for the local market only, but are now considering extending to use SleekFlow's service to our other offices around the world. Review collected by and hosted on G2.com.

- UI response time and loading speed could be improved.

- Bugs and internal errors are found sometimes. (Although quite rare and most of the time can be solved quickly with their customer care team.)

- Minor (but essential and available on regular WhatsApp apps) features such as multiple selections, etc. can be added.

- We need more display languages (since we are a Japanese company and there isn't any option for that eheh) Review collected by and hosted on G2.com.

Very easy to use

Continuous development of the platform and features

Great customer service, very quick response

Easy to implement and set up

Use this daily to speak with partners and clients Review collected by and hosted on G2.com.

Organisation of the inbox could be better

More analytics Review collected by and hosted on G2.com.

It's pretty easy, and straight forward to work with. Everything works as supposed to work. Their support is fast to respond, and will help you all the way. Overall everything works so far, and it's good to work with. Review collected by and hosted on G2.com.

It's a bit more expensive for the monthly plan of $350 per month, but it comes with lots of functionalities. I just hoped they could increase the Maximum contacts without an extra monthly fee. Review collected by and hosted on G2.com.