Simpro Reviews & Product Details

Simpro has made everyone accountable from the very beginning, from the lead and quote stage all the way through to collecting the final payment for the job. It took some adjustment for everyone here, but it was truly needed. Review collected by and hosted on G2.com.

The learning curve moving from QuickBooks Desktop to Simpro has been steep. In QuickBooks, you can adjust almost anything at any time. With Simpro, the initial importing is confusing, and when you go back later to try to fix issues, it feels like it gets even worse.

For example, why weren’t we told during training to use the initial import feature in the accounting link? It’s also the small things that add up, like why sites default to customer rates. Most of the time, the sites are in different towns, so the tax rates aren’t correct unless they’re manually updated. Then, after manually updating, you might get a prompt like, “Do you wish to save the current tax rate to this site for future transactions?” It’s just little things like that. why cant the accounting link be automatic or on a timer of some sort, instead of manually running it? Review collected by and hosted on G2.com.

Gross profit margin visibility is strong, and there are multiple ways to make the product work for our company. Downtime is minimal, and the team takes initiative to enhance the product and keep up with changing technology. Pricing is acceptable. Integration works well with Xero. The AI intelligence means we spend less time trying to make BI reporting work for us, and more time analysing the results. Review collected by and hosted on G2.com.

Support is really lacking. Communication is often delayed, especially when you’re trying to resolve an issue. Changes also get made without notice, which can make it difficult for staff to accommodate the interface changes at times. Each division of SimPRO is stated as being disconnected when in reality it isn't, which is confusing to the end user and causes delays. Review collected by and hosted on G2.com.

The system can cope with both projects and maintenance jobs, which suits our B2B set up. Our engineers are familiar with the system and give positive report on the functions. We have the integration with Xero accounts which could work better but functions. We have used Simpro for 9 years now and haven't invested any time into improvements until recently. We upgraded to lightning to lock in the price structure for 3 years, the price was an improvement over the 36 month plan. This along side demonstrations, onboarding for the new ai functions and a days training offered we are continuing our investment of ERP into Simpro. Review collected by and hosted on G2.com.

Some of the form functions don't work as we'd like. The set up can be complicated. I wasn't around when we set it up and I don't know what training was provided but staff have been using it at an absolute basic input level, delving now into the system further I'm finding it quite complicated for our needs and will need assistance from Simpro professionals to get it to the desired levels we would like to achieve which whilst ok, a system that is intuitive is more preferable. Review collected by and hosted on G2.com.

Simpro is very easy to use for both office staff and staff on the road, as well as for customers who can do things like pay an invoice online via the Stripe integration.

Overall, the system’s performance is excellent and we experience almost no downtime. On the rare occasions we do have issues, we’ve found the technical support team is always on hand to help resolve them.

We’ve also just implemented one of the newer Simpro Just Ask modules, which uses the latest AI tech to interrogate the database.

Another thing I really like about Simpro is the per-user pricing: you can add or remove licences as needed with a simple click of a button within the software. Review collected by and hosted on G2.com.

Overall, Simpro is a very good product. However, because its AI integration is still very new, it’s still developing, which means it may not yet be able to do everything you want it to do right now. It also has a 24-hour delay on the data you can view through the AI. Review collected by and hosted on G2.com.

An all in one system for all of our services and departments. One version of the truth. It covers the quoting, process and converts easily to an operation al activity ensuring nothing is missed and finally creates the invoice and speaks directly with Sage. Review collected by and hosted on G2.com.

The recent developments have ruined my relationship with Simpro. Lightning does not work. I have now spent many hours (as have other members of my senior team) and I have had several meetings and sessions with Simpro employees where we all agree the system does not do what it says it can and is not fit for purpose. I will be asking Simpro for a full refund for this and to stop billing us until it actually works. The AI is not intelligent and struggles to answer every question we pose. The template dashboards do display the information they say they do. Experts at Simpro have also been disappointed and have not yet come up with solutions. Review collected by and hosted on G2.com.

It’s easy to use once you’ve had proper training. However, the initial setup and training tend to go in circles and leave out half of the program, so you don’t actually learn how to use everything. Maybe for some people that’s what they want, but it wasn’t helpful for me. Review collected by and hosted on G2.com.

Your tech support teams sucks your team is more worried about pushing sale of the product than ensuring customer knows how to use it and is comfortable with its operation when you need technical assistance you have to wait up to a month to get a response usually you get told just use the help guides Review collected by and hosted on G2.com.

Unfortunately, I’m unable to identify a positive aspect of Simpro because we never reached the point where we could use the system effectively. In our experience, the service and implementation fell significantly short of what we understood had been promised. When we raised these issues, we felt that our concerns were not resolved adequately and that Simpro continued to hold us to the contract despite the problems we experienced. Review collected by and hosted on G2.com.

The implementation and customer service fell significantly short of our expectations. In our experience, the system did not work as we understood it had been presented, which meant we were unable to use it effectively. Despite repeatedly raising our concerns, we did not feel that the issues were resolved adequately. We were particularly disappointed that Simpro continued to enforce the contract while these problems remained unresolved. I would advise prospective customers to verify that the system meets their specific requirements and to review the contract, implementation commitments and cancellation terms carefully before signing.

We were also disappointed by the licensing advice we received during the sales process. The number of licences initially presented as sufficient did not reflect what we later learned would be required for our intended use, resulting in greater cost and complexity than we had anticipated. Prospective customers should confirm in writing exactly how many licences they will need, which users and functions require them, and the full ongoing cost before signing. Review collected by and hosted on G2.com.

Simpro has become the central hub for our day-to-day operations. We rely on it to handle dispatching and scheduling, create quotes, manage work orders and preventative maintenance, and keep invoicing, inventory, and reporting all in one place. The mobile app has strengthened communication between the office and our technicians, and the customization options let us tailor workflows to fit our business. We also appreciate the ongoing rollout of new features, including AI tools and reporting enhancements, which continue to help us improve efficiency over time. Review collected by and hosted on G2.com.

Simpro is a powerful platform, but many common tasks require too many clicks and navigating through multiple screens. Streamlining workflows would make a significant difference. There are also inconsistencies between the desktop and mobile versions. For example, technicians cannot perform many of the same functions in the mobile app that they can on desktop, such as working with linked parts, which often requires office intervention. Another major limitation is the inability to create a quote directly from an existing job, resulting in duplicate work and additional administrative time. Improving workflow efficiency, reducing the number of steps required, and bringing feature parity between desktop and mobile would greatly enhance the user experience. Review collected by and hosted on G2.com.

Its potential for growing a business. Its reporting and being able to do retentions. The fact you can integrate systems to it. the ease of connection it to groundplan. Review collected by and hosted on G2.com.

The cost and pricing structure. The fact we get so many lock outs where we can't get in. The building of it is too complicated. The support is over after you sign the contract and you are stuck with the mistakes in the system or underperforming AI. The fact when you agree to what you have been sold and it doesn't work you are stuck with it being shit for three years. The fact that when you sell something it works in the training videos but on our system. The AI doesn't perform. Review collected by and hosted on G2.com.

Planned maintenance and service contracts. Simpro makes it much easier to manage recurring maintenance and service contracts on our pumping stations. Scheduling planned visits and keeping asset history in one place helps us stay on top of our commitments to clients. Review collected by and hosted on G2.com.

Interface and navigation. The interface can feel cluttered and dated in places. Common tasks sometimes take more clicks than they should, and a cleaner, more streamlined layout would make day-to-day use quicker. Review collected by and hosted on G2.com.