--- title: Simpro Reviews meta_title: 'Simpro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 408 reviews by the users' company size, role or industry to find out how Simpro works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 408 scale: '5' date_modified: '2026-06-18' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Simpro Reviews **Vendor:** Simpro **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 408 ## About Simpro Simpro is a global, AI-driven field service management software platform for residential and commercial trade businesses. Simpro provides field service management, job management, project management, asset maintenance, reporting, invoicing, scheduling, dispatching, and operational tools for trade contractors and field service businesses. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro was founded in 2002 after an electrical business owner and a software engineering student set out to build software that worked for the trades in the field and in the office. Today, Simpro is positioned as a global AI-first operating system for residential and commercial trades. Simpro exists to help trade contractors run stronger, more profitable businesses. Its mission is to double contractor profitability by giving the trades better tools, better margins, and more operational visibility. Simpro helps field service and trade businesses manage the full job lifecycle, from estimating, quoting, scheduling, dispatching, mobile work, job documentation, asset maintenance, invoicing, payments, reporting, and business intelligence through to customer engagement and operational growth. Simpro serves residential and commercial trade businesses, including electrical, fire protection, HVAC, plumbing, security, and other field service industries. The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro serves the following industries: electrical fire protection HVAC plumbing security and many others The platform helps contractors manage people, jobs, projects, assets, customers, cash flow, reporting, inventory, and field operations from one connected system. Simpro employees work on technology that supports the people who keep homes, buildings, infrastructure, and essential services running. The company’s teams build software for real-world field operations, helping contractors save time, improve profitability, support technicians, and grow sustainable businesses. Simpro works across multiple regions, including Australia, New Zealand, the United Kingdom, Ireland, the United States, and Canada. Official office locations include Brisbane, Auckland, Reading, Broomfield, Miami, and Red Bank. Simpro is part of the Simpro Group portfolio, which includes Simpro, AroFlo, BigChange, and ClockShark. Primary topics: Field service management software; job management software; trade contractor software;business management software for trades; AI for field service; scheduling and dispatch software; asset maintenance software; contractor profitability; electrical contractor software; HVAC software; plumbing software; security contractor software. ## Simpro Pros & Cons **What users like:** - Users appreciate the **ease of use** of Simpro, highlighting its intuitive workflow and seamless integration of features. (8 reviews) - Users value the **comprehensive data management** offered by Simpro, enhancing efficiency and reducing errors across workflows. (5 reviews) - Users value the **single source of truth** in Simpro, streamlining quoting, scheduling, and job costing efficiently. (5 reviews) - Users commend the **responsive customer support** of Simpro, providing quick and comprehensive solutions for their needs. (4 reviews) - Users value the **efficiency** of Simpro, seamlessly integrating asset maintenance from quoting to invoicing in one system. (4 reviews) - Users value the **centralization of all asset management functions** in Simpro, enhancing efficiency and reducing errors. (3 reviews) - Implementation Ease (3 reviews) - Invoicing (3 reviews) - Project Management (3 reviews) - Scheduling (3 reviews) **What users dislike:** - Users find the **complexity** of Simpro overwhelming, especially with setup and performing simple tasks efficiently. (4 reviews) - Users find the **setup process complex** , making it challenging to fully utilize Simpro's features effectively. (3 reviews) - Users find simPRO's **difficult learning curve** challenging, especially due to its complex features and setup requirements. (3 reviews) - Users note the **complex onboarding process** and ongoing challenges with staff training and setup in Simpro. (3 reviews) - Users find the **learning curve steep** , feeling overwhelmed by the system's complexity and extensive features. (3 reviews) - Users find **setup difficulties** with Simpro, noting challenges in onboarding and complexity hindering effective use. (3 reviews) - Setup Issues (3 reviews) - Learning Difficulty (2 reviews) - Setup Difficulty (2 reviews) - Users find the **slow performance** of Simpro frustrating, hindering efficiency in completing even simple tasks. (2 reviews) ## Simpro Reviews ### 1. Absolute waste of money **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Simpro?** All information is available in the one place, honestly, that's about it. **What do you dislike about Simpro?** Often glitches and loses information, especially on the mobile app. Mobile app for field techs is laughably bad. Constantly loosing information, app re-loads by itself regularly (suspect cause app crashes), won't upload information entered until it feels like, even after pressing refresh multiple times. Same text boxes on multiple windows can be confusing. Browsing page randomly updates by itself. Sometimes it saves information, sometimes it doesn't. Costs a fortune, makes it hard to change. Seems company is more about making profits then actually making a product that works. **What problems is Simpro solving and how is that benefiting you?** Scheduling. Rest of software has now become a giant glitch. **Official Response from simPRO:** > Hi there, Thank you so much for leaving this review! We are thrilled to hear simPRO is working well for your business, and providing an all-in-one solution. We look forward to continue improving the software and supporting your company. ### 2. Assess thoroughly before you sign up **Rating:** 0.0/5.0 stars **Reviewed by:** Jessica B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Simpro?** The customization and auto status updates. **What do you dislike about Simpro?** The design is extremely difficult to work with. It is impossible to have efficient time tracking, job costing. There are no efficient integrations with payroll platforms and expense tracking. **What problems is Simpro solving and how is that benefiting you?** Simpro does not solve any problems and we have found no benefit from Simpro. We tried Simpro as they market themselves as a comprehensive platform for job costing and project management. Simpro premium was not a good fit for us as time tracking was inefficient and expensing was impossible. Every expense had to be entered as a PO, then manually receive. Integration with our accounting system relied on manual syncronization. This system caused 3x more work for our team and caused disorganization with job costing. **Official Response from Simpro Marketing:** > Hi Jessica, We sincerely appreciate you taking the time to share your feedback, and we're genuinely sorry to hear that your experience with Simpro didn't meet your expectations. Your insights are invaluable as we continuously work to improve our platform. We want to let you know that your feedback matters to us, and we are actively working to enhance various aspects of Simpro based on user input. While we understand that these improvements won't change your past experience, we hope they demonstrate our commitment to addressing concerns like the ones you've raised. We're truly sorry that Simpro wasn't the right fit for your business. If you ever reconsider or have any more insights or questions, please feel free to reach out. We're here to assist and provide the best support we can. Thank you for giving Simpro a try, and we wish you success with your future endeavors. Best regards, Simpro ### 3. Sales Manager **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Simpro?** The price point. There is nothing I like about this program other than it is cheap. I was hopeful that it would help our company but it seams that the competition has passed it by. **What do you dislike about Simpro?** Scheduling, Sales Management, Customer-facing, No ability to track employees, flat rate pricing integration, and reporting. **What problems is Simpro solving and how is that benefiting you?** Sim pro creates more problems than it solves. **Official Response from Simpro Marketing:** > Hello, We appreciate your feedback about Simpro, although we're sorry to hear that you're experiencing challenges with the platform. We genuinely want to address your concerns and work towards making Simpro a valuable tool for your company. To better assist you, could you please provide us with your name and company details? This way, we can have a direct conversation about your specific issues and explore how we can help you use Simpro more efficiently and effectively. Your insights are important to us, and we're committed to finding solutions that work for you. Looking forward to hearing from you. Best regards, Simpro ### 4. Buggy unreliable program that creates more problems than it solves **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Simpro?** When it doesn't clear all my work data. The support team are helpful but they shouldn't need to deal with as many problems as this terrible beta basically beta version of a program has. **What do you dislike about Simpro?** That's it unreliable, clears data randomly, and incentivises company's to push more and more admin work onto people in the field. **Recommendations to others considering Simpro:** Wait for them to perfect this app to avoid the horrible headaches for people in the field **What problems is Simpro solving and how is that benefiting you?** No problems. It's just a horrible experience in general. If it worked the way it should that would be great but far too often it clears hours of work with no way to recover it. Also not being able to have multiple people in a job at the same time for fear of losing data is just ridiculous. How can something like this be overlooked? Seriously! **Official Response from simPRO:** > Hi there, thank you so much for taking the time to voice these concerns. We are deeply apologetic for any inconvenience that you have experienced. We would like the opportunity to help you resolve these concerns as these are not indicative of how simPRO’s features should be working. Please reach out to local support and they will help to resolve these problems that you are encountering. Once again, we would like to apologize for the experience you have had with us thus far. We hope to continue to hear feedback from you in the future so that we are able to shape our software to fit your needs. ### 5. Oversold and under delivered **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Simpro?** The idea of Simpro is great - what they have tried to achieve is admirable. **What do you dislike about Simpro?** Scheduling, visibility of teams, reporting, how hard it is to do anything. **Recommendations to others considering Simpro:** Run! In all seriousness, the sales team do a great sell job, they avoid questions or gloss over what it can't do, they over sell the ease of use. Despite spending thousands of dollars in set up and training, we are no better off, in fact potentially worse than we were when we started. I sincerely wish we had never heard of Simpro. **What problems is Simpro solving and how is that benefiting you?** We were trying to get more visibility of our business. Trying to track financial viability of Jobs with more accuracy and provide forecasting off recurring jobs. As yet we are not solving ANY issues with Simpro, it has just created more issues for us. **Official Response from simPRO:** > Hi there, Thank you for taking the time to give our team feedback. We sincerely appreciate your response, and take these concerns seriously. I am sorry to hear that you are having a less than ideal experience with us. We’re excited to say that one of the major projects on our publicly available roadmap is an overhaul of scheduling to make it a smoother user experience with enhanced functionality. We will be sure to send an announcement once this project is completed. Please reach out to further discuss any problems you are having. Have a great day! ### 6. Well featured software that doesn't work well **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2021 **What do you like best about Simpro?** Scheduling is a breeze and is reasonably reliable, and jobs are easy to log time against in the mobile app. **What do you dislike about Simpro?** The system can be extremely slow, but after multiple contacts with support, it seems that, in their opinion, it is ok to wait 5-15 secs per page load. We use this software at multiple sites, with different service providers, and all users experience the same issues. This issue comes and goes throughout the day, but we have now accepted this as part of the system. Support is very slow to respond, often waiting many days between submitting a request and getting a reply that I could have quickly just looked at the help guide online to receive, and the response does not add any value. There is a feature request for SimPRO; however, this does not appear to influence the roadmap. Reporting in SimPRO is not very well developed. If you need time-sensitive insights into your business, this is not going to help at all. Due to the lack of customisation in reporting, we are using a third-party solution to extract our data to a proper BI solution. **Recommendations to others considering Simpro:** Be aware that while it is rich in functionality, it doesn't do everything particularly well. It can be slow and cumbersome to use at times, and support could be a lot faster at responding to tickets. I usually expect 8 hours to first response but have had several days before the first response in several cases. **What problems is Simpro solving and how is that benefiting you?** SimPRO is very helpful scheduling many employees. ### 7. Difficult to report on **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Simpro?** The normal reporting is ok, the reports are quite easy to find and read **What do you dislike about Simpro?** If you want anything other than the standard set of reports it is virtually impossible even with support to create bespoke reports in Power BI. **What problems is Simpro solving and how is that benefiting you?** Running the jobs and invoicing is ok **Official Response from simPRO:** > Thank you for your feedback and details regarding your experience with simPRO. Your input is very important to us, and we appreciate the insight you have expressed. I would love to assist you with this to ensure that you are getting the most out of your software. For example, I am wondering if you have heard of our BI Reporting Premium Ad On? In addition to those standard reports, you are able to create Business Intelligence dashboards, search filters, and workflow automation. Additionally, our customer support team is always here to help with any reporting roadblocks. Thank you again! ## Simpro Discussions - [Your drop down list of industries served does not cover | Maintenance / Fire etc](https://www.g2.com/discussions/your-drop-down-list-of-industries-served-does-not-cover-maintenance-fire-etc) - 1 comment, 1 upvote - [Can you make it search anything within the job details field?](https://www.g2.com/discussions/can-you-make-it-search-anything-within-the-job-details-field) - 1 comment, 1 upvote - [How is simPRO better than their competitors (or most others in their market)?](https://www.g2.com/discussions/how-is-simpro-better-than-their-competitors-or-most-others-in-their-market) - 1 comment, 1 upvote - [What makes simPRO a leader in this space?](https://www.g2.com/discussions/what-makes-simpro-a-leader-in-this-space) - 1 comment, 1 upvote - [How technical do users need to be to use the software?](https://www.g2.com/discussions/how-technical-do-users-need-to-be-to-use-the-software) - 1 comment, 1 upvote - [View Simpro pricing details and edition comparison](https://www.g2.com/products/simpro/reviews?filters%5Bnps_score%5D%5B%5D=1&open_modal_url=%2Fit%2Fproducts%2Fsimpro%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fsimpro%252Freviews%253Ffilters%25255Bnps_score%25255D%25255B%25255D%253D1%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-06-19+17%3A09%3A49+-0500&secure%5Bsession_id%5D=cb07a5f9-811b-48ba-ac00-01eba4d81f23&secure%5Btoken%5D=a208a7beb216b5acf15194c06044bb6cab293d5ea2eabef93a9500d8582e1009&format=llm_user) ## Simpro Integrations - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Faire – QuickBooks Online - QBO](https://www.g2.com/products/faire-quickbooks-online-qbo/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## Simpro Features **Task Management** - Construction Accounting Tool Integrations - Construction Estimating Tool Integration - Construction Workforce Management Tool Integration - Project Tracking - Information Management - Communication and Collaboration **Workflow Management** - Proposal Generation - Integrations **Data Gathering** - Cost Calculators - Enterprise Search - Multiple Input Formats **Development Tools** - Drag-and-drop Form Builder - API Builder - Integrations **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Site Management** - Field Service Management - Field Collaboration - Mobile App - Field Reporting - Timesheets - Photo and Video Uploads - Workforce Scheduling **Job Costing** - Access to Cost Databases - Digitizing Quantities - Work Breakdown Structure (WBS) **Bid Generation** - Collaborative Editing - Automated BoQs and BoMs - Versioning - Integration with Estimating Software **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions **On the Job** - Location - Employee Communication - Client Notifications - Field Sales **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Simpro Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (365 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (362 reviews)