The G2 on Simplify360

Simplify360 Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of Simplify360, managing multiple social media interactions effortlessly in one platform. (12 mentions)

Users love the unified inbox of Simplify360, streamlining social media interactions and enhancing customer engagement. (5 mentions)

Users benefit from automation features in Simplify360, enhancing efficiency in managing social media interactions effectively. (4 mentions)

Users value the centralized management of social media interactions in Simplify360, enhancing efficiency and customer relationships. (4 mentions)

Users highlight the user-friendly interface of Simplify360, enhancing ease of managing social media interactions efficiently. (4 mentions)

Users value the powerful analytics of Simplify360, enabling insightful measurement of social media interactions and strategies. (3 mentions)

Users find the setup process and interface complexity challenging, leading to a steep learning curve. (3 mentions)

Users find the difficult setup of Simplify360 to be complex, impacting initial integration and widget configuration. (2 mentions)

Users experience a steep learning curve with Simplify360, making initial navigation challenging before becoming comfortable. (2 mentions)

Users find the limited customization in Simplify360 frustrating, wishing for more options and flexibility in configuration. (2 mentions)

Users find the interface complex and not intuitive, leading to a steep learning curve during use. (2 mentions)

Users find that it can be expensive to use Simplify360 due to its comprehensive suite of tools. (1 mentions)

Users feel that Simplify360 requires interface and user experience improvements for a more intuitive and efficient platform. (1 mentions)

Top Pros or Advantages of Simplify360

1. Ease of Use

Users love the ease of use of Simplify360, managing multiple social media interactions effortlessly in one platform.

See 12 mentions

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Sandeep L.

Mid-Market (51-1000 emp.)

5.0/5

"Great Tool for Customer Service"

What do you like about Simplify360?

I like how it brings all customer communications into one place and automates tasks for better efficiency.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Makes things for me and my team easy!"

What do you like about Simplify360?

It is very user friendly and allows me to manage mulltiple accounts and interactions in one place which I love!

2. Social Media Management

Users love the unified inbox of Simplify360, streamlining social media interactions and enhancing customer engagement.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Improved customer engagement"

What do you like about Simplify360?

Simplify360 brings all your social media interactions into one place. You can manage and filter comments, messages, and mentions from different channe

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Makes things for me and my team easy!"

What do you like about Simplify360?

It is very user friendly and allows me to manage mulltiple accounts and interactions in one place which I love!

3. Automation

Users benefit from automation features in Simplify360, enhancing efficiency in managing social media interactions effectively.

See 4 mentions

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Sandeep L.

Mid-Market (51-1000 emp.)

5.0/5

"Great Tool for Customer Service"

What do you like about Simplify360?

I like how it brings all customer communications into one place and automates tasks for better efficiency.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Improved customer engagement"

What do you like about Simplify360?

Simplify360 brings all your social media interactions into one place. You can manage and filter comments, messages, and mentions from different channe

4. Centralized Management

Users value the centralized management of social media interactions in Simplify360, enhancing efficiency and customer relationships.

See 4 mentions

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Sandeep L.

Mid-Market (51-1000 emp.)

5.0/5

"Great Tool for Customer Service"

What do you like about Simplify360?

I like how it brings all customer communications into one place and automates tasks for better efficiency.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Makes things for me and my team easy!"

What do you like about Simplify360?

It is very user friendly and allows me to manage mulltiple accounts and interactions in one place which I love!

5. Helpful

Users highlight the user-friendly interface of Simplify360, enhancing ease of managing social media interactions efficiently.

See 4 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Improved customer engagement"

What do you like about Simplify360?

Simplify360 brings all your social media interactions into one place. You can manage and filter comments, messages, and mentions from different channe

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to use customer review software"

What do you like about Simplify360?

Super easiy to measure and analyze social interactions and make them monetisable, it's also a ne stop solution for test management and automation and

6. Analytics

Users value the powerful analytics of Simplify360, enabling insightful measurement of social media interactions and strategies.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Improved customer engagement"

What do you like about Simplify360?

Simplify360 brings all your social media interactions into one place. You can manage and filter comments, messages, and mentions from different channe

Anna W.

Small-Business (50 or fewer emp.)

5.0/5

"Good for collecting data from many different social platforms in one place"

What do you like about Simplify360?

I love that the support team is very responsive when problems aries. And I love that the reporting and analytics features give me insights into how we

Top Cons or Disadvantages of Simplify360

1. Complexity

Users find the setup process and interface complexity challenging, leading to a steep learning curve.

See 3 mentions

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Sandeep L.

Mid-Market (51-1000 emp.)

5.0/5

"Great Tool for Customer Service"

What do you dislike about Simplify360?

it can be bit complex to set up initially

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"yes"

What do you dislike about Simplify360?

Complexity in User Interface: Some users find the interface to be complex and not very intuitive, requiring a steep learning curve.

2. Difficult Setup

Users find the difficult setup of Simplify360 to be complex, impacting initial integration and widget configuration.

See 2 mentions

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Sandeep L.

Mid-Market (51-1000 emp.)

5.0/5

"Great Tool for Customer Service"

What do you dislike about Simplify360?

it can be bit complex to set up initially

Anna W.

Small-Business (50 or fewer emp.)

5.0/5

"Good for collecting data from many different social platforms in one place"

What do you dislike about Simplify360?

I think it would be great to have a greater degree of integration. Additionally, configuring a new widget or even an existing one can be too difficult

3. Learning Curve

Users experience a steep learning curve with Simplify360, making initial navigation challenging before becoming comfortable.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"yes"

What do you dislike about Simplify360?

Complexity in User Interface: Some users find the interface to be complex and not very intuitive, requiring a steep learning curve.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Makes things for me and my team easy!"

What do you dislike about Simplify360?

I found that there was a bit of a leanring curve to start but then I got the hang of the system fairly quickly.

4. Limited Customization

Users find the limited customization in Simplify360 frustrating, wishing for more options and flexibility in configuration.

See 2 mentions

See Related User Reviews

Shadab S.

Mid-Market (51-1000 emp.)

5.0/5

"Best Tool in Industry for Online Repution Manger (Social Media)"

What do you dislike about Simplify360?

It provide less Customization in the tool, there should be more customization option

Anna W.

Small-Business (50 or fewer emp.)

5.0/5

"Good for collecting data from many different social platforms in one place"

What do you dislike about Simplify360?

I think it would be great to have a greater degree of integration. Additionally, configuring a new widget or even an existing one can be too difficult

5. Not Intuitive

Users find the interface complex and not intuitive, leading to a steep learning curve during use.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"yes"

What do you dislike about Simplify360?

Complexity in User Interface: Some users find the interface to be complex and not very intuitive, requiring a steep learning curve.

Anna W.

Small-Business (50 or fewer emp.)

5.0/5

"Good for collecting data from many different social platforms in one place"

What do you dislike about Simplify360?

I think it would be great to have a greater degree of integration. Additionally, configuring a new widget or even an existing one can be too difficult

6. Expensive

Users find that it can be expensive to use Simplify360 due to its comprehensive suite of tools.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Improved customer engagement"

What do you dislike about Simplify360?

One of the main downsides is costs. It can be expensive if you're considering the comprehensive suite of tools Simplify360 offers. Other minor drawbac

7. Improvement Needed

Users feel that Simplify360 requires interface and user experience improvements for a more intuitive and efficient platform.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"The most complete customer experience platform."

What do you dislike about Simplify360?

Customer surveys under review management can be improved.

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G2 reviews are authentic and verified.

Here's how.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

6/18/2024

"Makes things for me and my team easy!"

4/5

What do you like best about Simplify360?

It is very user friendly and allows me to manage mulltiple accounts and interactions in one place which I love! Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

I found that there was a bit of a leanring curve to start but then I got the hang of the system fairly quickly. Review collected by and hosted on G2.com.

Aayushee P.

Data analyst

Small-Business (50 or fewer emp.)

6/19/2024

"Simplify360 Review"

3.5/5

What do you like best about Simplify360?

It can save a lot of time in automating workflows and tasks. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

Ticket generation and forwarding is confusing. Review collected by and hosted on G2.com.

Matthew M.

Senior Marketing Specialist

Mid-Market (51-1000 emp.)

6/19/2024

"Good user friendliness"

4/5

What do you like best about Simplify360?

I really like how user friendly the interface is Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

I wish I could dive into my Analytics more than I currently can. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/18/2024

"Easy to use customer review software"

4/5

What do you like best about Simplify360?

Super easiy to measure and analyze social interactions and make them monetisable, it's also a ne stop solution for test management and automation and easy to implement. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

I think a few more analytics/features would make this an even better product Review collected by and hosted on G2.com.

Verified User in Banking

Enterprise (> 1000 emp.)

6/19/2024

"One software for communication and support needs"

4/5

What do you like best about Simplify360?

Ease with which we are able to integrate all the communication channels with flexibility to modify the templates of the communication across channels and enable customer support Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

Nothing for now, yet to exploe the full feature suite in the paid channel subscription Review collected by and hosted on G2.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

6/20/2024

"The most complete customer experience platform."

5/5

What do you like best about Simplify360?

With Simplify360, all agents can collaborate and give quick solutions with a single inbox for all consumer queries. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

Customer surveys under review management can be improved. Review collected by and hosted on G2.com.

Rahul T.

Account Executive

Small-Business (50 or fewer emp.)

3/26/2024

"Social listening with CX"

5/5

What do you like best about Simplify360?

its interface and ease to use for our users, it has helped us to increase our ROI in makreting strategies Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

integrations and cost both our very complex Review collected by and hosted on G2.com.

Rishabh P.

Customer Success Coach

Small-Business (50 or fewer emp.)

11/21/2023

"A strong tool for Digital Marketing and Customer Experience team"

4/5

What do you like best about Simplify360?

Simplify360 helps to keep track of all the conversations happening over the internet in one place. This helps us save time and ensure that no critical conversation from the customer gets missed. Additionally, this helps the companies elevate their customer experience and manage their customer support better. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

The UI/UX of the platform could be made easy as I believe it is a bit cluttered. Additionally, the insights section could be more robust and data heavy. Review collected by and hosted on G2.com.

Neha S.

Team Leader

Small-Business (50 or fewer emp.)

4/26/2023

"Easy and friendly"

5/5

What do you like best about Simplify360?

So it's best to save your time and very easy to use. Don't need any assistance it's like with this app you can go with flow! Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

There is nothing to be dislike, I mean it's pretty cool I only tried this app for testing purpose or you can say for comparison and I liked it. I definitely recommend this to everyone. Review collected by and hosted on G2.com.