--- title: Shipup Reviews meta_title: 'Shipup Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how Shipup works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 18 scale: '5' date_modified: '2026-06-04' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Shipup Reviews **Vendor:** Shipup **Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools) **Average Rating:** 4.4/5.0 **Total Reviews:** 18 ## About Shipup Ideal solution for e-merchants driven by customer experience success. Shipup turns eCommerce deliveries into marketing offering a seamless and personalized post-purchase experience. Boost your NPS and customer lifetime value while reducing your call center delivery tickets. Discover a new channel of communication with a highly qualified audience. Intuitive self-service solution. Proven track record. ## Shipup Reviews ### 1. Take your customer service up a notch **Rating:** 4.5/5.0 stars **Reviewed by:** Sydney L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Shipup?** We love how ShipUp allows us to take our customer service up a notch. We can keep an eye on packages with delivery issues which has been especially helpful during COVID times when packages are delayed or lost. We also love how it gives us more detail about the package status and whereabouts than the tracking available directly through UPS or USPS. **What do you dislike about Shipup?** I wish there was a way to pay for components of ShipUp's service in a more piecemeal way. We don't use all parts of it and so we feel like we are paying for a lot of stuff we don't use. **What problems is Shipup solving and how is that benefiting you?** During COVID times packages have been delayed or lost a lost more than they were before. ShipUp gives us more detail about the package status and whereabouts than the tracking available directly through UPS or USPS which is helpful in figuring out how to handle specific customer situations. ### 2. Our consumers have better informations on their order - very usefull for a small company like us **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandre T. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Shipup?** It helps to bring information to our consumers that we are not able to bring by ourselves. The consumer experience is way better now, they are not questioning themselves (or our customer service). Thanks to ShipUp, our customers are glad to have the right information at the right time. **What do you dislike about Shipup?** We are not able to connect with all our carriers, maybe because it's small companies. It means only part of our customers have information thanks to ShipUp **What problems is Shipup solving and how is that benefiting you?** Thanks to ShipUp, we have less email or call to the customer service regarding delivery timing. We don't lose time for this. And the customer feel that we care to give him/her the right information (they don't feel lost about it) ### 3. 30% less customer requests **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | Ecommerce manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Shipup?** It supplies customers with detailed tracking information that appear as coming from the brand. It replaces a human as someone who guides the client from the purchase to receiving the order. Also it serves as a customer success measurement tool ; in a subtle way with the thumb up/thumb down feature. **What do you dislike about Shipup?** The only minor suggestion I might have is the ability to have alert that tell you - as a ecommerce manager - when there are packages which are late ; to maybe send personal messages and get ahead of troubles. **What problems is Shipup solving and how is that benefiting you?** When we learned about Shipup we had a small customer service team and about 50% of the requests were related to shipping. When we introduced Shipup, we really experienced a decrease in these requests and it helped us a great deal. ### 4. Shipup is a good tool for managing customer notifications. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Shipup?** The ease of use and synchronization with Shopify in our specific case. The ability to customize the tracking pages (desktop and mobile) even though the latter is limited. The Chrome extension tool which is convenient for having simplified tracking of our customers from our emails. **What do you dislike about Shipup?** As an area for improvement, there could be the possibility of having more modern, less crude tracking page designs (rounded corners or angles, for example), a single responsive tracking page without needing to have two tracking pages created with different widgets or "copy/paste". It would be interesting to develop, like Sendcloud, the ability to edit shipping labels and thus have a complete process from order preparation, shipping, and tracking/customer notification upon delivery to the return portal. **Recommendations to others considering Shipup:** If you want to find a solution that allows you to save time managing your clients for delivery tracking, trust Shipup, simple, fast, and effective! **What problems is Shipup solving and how is that benefiting you?** We limit customer contact regarding delivery tracking, reassuring them with the Shipup tool which is proactive towards them; they are no longer waiting but receiving email notifications when an update is made. ### 5. Essential ecommerce tool **Rating:** 4.5/5.0 stars **Reviewed by:** Julien C. | Responsable E-Commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Shipup?** Easy to configure All-in-one platform Magento 2 integration **What do you dislike about Shipup?** Maybe the fact that there is no staging environment to really test the solution **What problems is Shipup solving and how is that benefiting you?** Problems: - Too much time spent by the customer service answering customers about their order status - Too many customers unsatisfied by the tracking availability - Lack of follow-up by delivery companies Benefits: - Less time spent to deal with customers requests - Better relationship between the brand and the customers ### 6. Great tracking and notifications solution **Rating:** 4.0/5.0 stars **Reviewed by:** Gwendoline Q. | HEAD OF DIGITAL, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Shipup?** We installed Shipup because our customer support received too many inquiries about package tracking. Since then, the number of requests is close to 0! We added a feedback form in the last notification, to be sure that the delivery went as planned. The result is that our customers take advantage of this opportunity to tell us that they love being updated in real-time about the delivery of their package! **What do you dislike about Shipup?** That some additional features (that would make the solution really complete) are missing. But it seams that they are being added following several customer requests. Thanks Shipup for listening! **What problems is Shipup solving and how is that benefiting you?** We save time, we win customer satisfaction. ### 7. Great Support and Awesome Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Shipup?** The support team has been very accommodating to our needs. We have seen a reduction in the number of support tickets related to where is the order. **What do you dislike about Shipup?** It is a bit expensive but we are looking for ways to offset the cost with ads in the emails and tracking page. **What problems is Shipup solving and how is that benefiting you?** Customers were always asking where their order was. Now that this is clear (thanks to ShipUp) the number of customers asking this question has reduced dramatically. ### 8. Very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Florian P. | Shipping Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Shipup?** Easy to use and overall intuitive. This allows us to harmonize our customer notification system on a multi-site and multi-brand system and this reflects on our NPS group. **What do you dislike about Shipup?** We lose internal control of notifications. The liquid language, although rather simple and intuitive, is not always easy to use, especially in cases of complex formulas. **Recommendations to others considering Shipup:** Let's go **What problems is Shipup solving and how is that benefiting you?** We are improving a lot the customer satisfaction and the benefits is clearly on this point. We have also decrease our WISMO (Where Is My Order) so we can reallocate our customer service resources to proactive dispute management. ### 9. Very pleased with ShipUp and the support team **Rating:** 5.0/5.0 stars **Reviewed by:** Martin C. | Digital marketing manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Shipup?** ShipUp is a cool tool to help my customers have information about their deliveries. The team is very fast to reply and they always find a solution. They always have new projects and the solution is getting better and better. I am globally pleased with ShipUp. **What do you dislike about Shipup?** I think ShipUp could improve the Prestashop connector so that merchants can set up filters on order themselves. Currently, I have to write to the support. It's a very small inconvenient. **Recommendations to others considering Shipup:** Go for it **What problems is Shipup solving and how is that benefiting you?** My clients know more about their deliveries. They do not contact my customer service to have basic information. ### 10. Panafrica experience **Rating:** 3.5/5.0 stars **Reviewed by:** Biale Grace Fortunee A. | Assistante commerciale et marketing chargée de relation client, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Shipup?** I like the fact that this tool helps us to allow our customers to have a clear follow-up on their delivery. The tool also allows us to collect important customer feedback for us **What do you dislike about Shipup?** The customer service is not really involved when we encounter problems. Follow-up can be improved. **What problems is Shipup solving and how is that benefiting you?** It allows us as I said to have opinions on our deliveries ### 11. Very Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Aedish Kumar J. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Shipup?** Ship up is a reliable service and there is fast interaction **What do you dislike about Shipup?** We should be contacted rapidly when having problems. **What problems is Shipup solving and how is that benefiting you?** Delivery process issues ### 12. Simple and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Shipup?** The user interface is pleasant (pretty and ergonomic). The team is friendly and responsive in case of a problem. Prices have not increased over time, unlike other online services (example Trustpilot). **What do you dislike about Shipup?** We have nothing to report. Except possibly that 1200 € per year for something that runs on its own might be a lot, but the email sending is included, so it's reasonable. **Recommendations to others considering Shipup:** We are satisfied and everything is running smoothly without needing to revisit it. It's been some time already, let's see if other competitors have appeared on the market. **What problems is Shipup solving and how is that benefiting you?** Shipup has allowed us to improve the user experience following orders placed on our site. We can have control over the information sent or not and have visibility on the information received by the customer. ### 13. Perfect onboarding and very available kind team! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Shipup?** Easy onboarding and easy back office. An helpful team to advise you on what to do. **What do you dislike about Shipup?** nothing at all, for the moment it's too soon to say what could be wrong. **What problems is Shipup solving and how is that benefiting you?** Shipup allow us to offer to our client a detailed sum up of their delivery at a precise moment on their account, in our website environment as well as email notifications from our brand. ### 14. Best tool for the shipment follow-up **Rating:** 5.0/5.0 stars **Reviewed by:** Emilie N. | head of e-commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Shipup?** On the company's side, I like the ergonomy and the ease of use. On the client's side, I like the clarity of the follow-up. Since we work with Shipup, we have less messages from our clients. **What do you dislike about Shipup?** You can only improve the emails follow-up. I would need to have more statistics about the emails. **What problems is Shipup solving and how is that benefiting you?** We reduced the number of messages from our clients and increased their satisfaction. ### 15. Shipup **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Shipup?** It is very easy to use. The people are super helpful in getting us what we needed and help that we needed. We use this with Netuiste. **What do you dislike about Shipup?** It is very customizable, however, at the very same time very limiting. There are a lot of things that we wish we could do with it but we can't because of how locked it is. **What problems is Shipup solving and how is that benefiting you?** We are basically sending out this notificaiton so customers stop calling us and asking us where their packages are. It takes out an extra step for us. ### 16. Incroyable **Rating:** 5.0/5.0 stars **Reviewed by:** Audrey A. | Responsable ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Shipup?** The platform for clients, the templates are easy to customize as well as the wording. The support service is also very efficient for deployment and follow-up. **What do you dislike about Shipup?** I rarely use dashboards to rate carriers. But everything works correctly. **What problems is Shipup solving and how is that benefiting you?** Package tracking greatly reduces the number of customer service tickets. ### 17. Great start! **Rating:** 4.5/5.0 stars **Reviewed by:** Xavier P. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Shipup?** Easy to configure and to use Great onboarding **What do you dislike about Shipup?** Disconnect the notifications from the carriers is not easy and requires strong skills. **What problems is Shipup solving and how is that benefiting you?** Customize the post order experience and enhance parcels follow up ### 18. rather Yes **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Shipup?** It's an easy-to-use and quite intuitive tool. **What do you dislike about Shipup?** Some technical aspects are not simple to understand for everyone **What problems is Shipup solving and how is that benefiting you?** Improve NPS scoring. Easier access to package tracking information for the customer and limiting calls to customer service. ## Shipup Discussions - [What is Shipup used for?](https://www.g2.com/discussions/what-is-shipup-used-for) - [View Shipup pricing details and edition comparison](https://www.g2.com/products/shipup/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+18%3A15%3A34+-0500&secure%5Bsession_id%5D=35b1a359-78d6-40a1-8b85-a07f468c3278&secure%5Btoken%5D=0e81d2aa3c65cd81b6ac08f0bfc4c460bb3c0ec43e7ee34223b6e70d1ea131ce&format=llm_user) ## Shipup Features **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction ## Top Shipup Alternatives - [Elfsight](https://www.g2.com/products/elfsight/reviews) - 4.8/5.0 (884 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,842 reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - 4.6/5.0 (598 reviews)