Shipup Reviews & Product Details

We love how ShipUp allows us to take our customer service up a notch. We can keep an eye on packages with delivery issues which has been especially helpful during COVID times when packages are delayed or lost. We also love how it gives us more detail about the package status and whereabouts than the tracking available directly through UPS or USPS. Review collected by and hosted on G2.com.

I wish there was a way to pay for components of ShipUp's service in a more piecemeal way. We don't use all parts of it and so we feel like we are paying for a lot of stuff we don't use. Review collected by and hosted on G2.com.

It helps to bring information to our consumers that we are not able to bring by ourselves. The consumer experience is way better now, they are not questioning themselves (or our customer service). Thanks to ShipUp, our customers are glad to have the right information at the right time. Review collected by and hosted on G2.com.

We are not able to connect with all our carriers, maybe because it's small companies. It means only part of our customers have information thanks to ShipUp Review collected by and hosted on G2.com.

It supplies customers with detailed tracking information that appear as coming from the brand. It replaces a human as someone who guides the client from the purchase to receiving the order.

Also it serves as a customer success measurement tool ; in a subtle way with the thumb up/thumb down feature. Review collected by and hosted on G2.com.

The only minor suggestion I might have is the ability to have alert that tell you - as a ecommerce manager - when there are packages which are late ; to maybe send personal messages and get ahead of troubles. Review collected by and hosted on G2.com.

The ease of use and synchronization with Shopify in our specific case. The ability to customize the tracking pages (desktop and mobile) even though the latter is limited. The Chrome extension tool which is convenient for having simplified tracking of our customers from our emails. Review collected by and hosted on G2.com.

As an area for improvement, there could be the possibility of having more modern, less crude tracking page designs (rounded corners or angles, for example), a single responsive tracking page without needing to have two tracking pages created with different widgets or "copy/paste".

It would be interesting to develop, like Sendcloud, the ability to edit shipping labels and thus have a complete process from order preparation, shipping, and tracking/customer notification upon delivery to the return portal. Review collected by and hosted on G2.com.

Easy to configure

All-in-one platform

Magento 2 integration Review collected by and hosted on G2.com.

Maybe the fact that there is no staging environment to really test the solution Review collected by and hosted on G2.com.

We installed Shipup because our customer support received too many inquiries about package tracking. Since then, the number of requests is close to 0!

We added a feedback form in the last notification, to be sure that the delivery went as planned.

The result is that our customers take advantage of this opportunity to tell us that they love being updated in real-time about the delivery of their package! Review collected by and hosted on G2.com.

That some additional features (that would make the solution really complete) are missing. But it seams that they are being added following several customer requests.

Thanks Shipup for listening! Review collected by and hosted on G2.com.

The support team has been very accommodating to our needs. We have seen a reduction in the number of support tickets related to where is the order. Review collected by and hosted on G2.com.

It is a bit expensive but we are looking for ways to offset the cost with ads in the emails and tracking page. Review collected by and hosted on G2.com.

Easy to use and overall intuitive. This allows us to harmonize our customer notification system on a multi-site and multi-brand system and this reflects on our NPS group. Review collected by and hosted on G2.com.

We lose internal control of notifications.

The liquid language, although rather simple and intuitive, is not always easy to use, especially in cases of complex formulas. Review collected by and hosted on G2.com.

ShipUp is a cool tool to help my customers have information about their deliveries. The team is very fast to reply and they always find a solution. They always have new projects and the solution is getting better and better. I am globally pleased with ShipUp. Review collected by and hosted on G2.com.

I think ShipUp could improve the Prestashop connector so that merchants can set up filters on order themselves. Currently, I have to write to the support. It's a very small inconvenient. Review collected by and hosted on G2.com.

I like the fact that this tool helps us to allow our customers to have a clear follow-up on their delivery. The tool also allows us to collect important customer feedback for us Review collected by and hosted on G2.com.

The customer service is not really involved when we encounter problems. Follow-up can be improved. Review collected by and hosted on G2.com.