--- title: Shipup Reviews meta_title: 'Shipup Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how Shipup works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 18 scale: '5' date_modified: '2026-08-07' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Shipup Reviews **Vendor:** Shipup **Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools) **Average Rating:** 4.4/5.0 **Total Reviews:** 18 ## About Shipup Ideal solution for e-merchants driven by customer experience success. Shipup turns eCommerce deliveries into marketing offering a seamless and personalized post-purchase experience. Boost your NPS and customer lifetime value while reducing your call center delivery tickets. Discover a new channel of communication with a highly qualified audience. Intuitive self-service solution. Proven track record. ## Shipup Reviews ### 1. Take your customer service up a notch **Rating:** 4.5/5.0 stars **Reviewed by:** Sydney L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Shipup?** We love how ShipUp allows us to take our customer service up a notch. We can keep an eye on packages with delivery issues which has been especially helpful during COVID times when packages are delayed or lost. We also love how it gives us more detail about the package status and whereabouts than the tracking available directly through UPS or USPS. **What do you dislike about Shipup?** I wish there was a way to pay for components of ShipUp's service in a more piecemeal way. We don't use all parts of it and so we feel like we are paying for a lot of stuff we don't use. **What problems is Shipup solving and how is that benefiting you?** During COVID times packages have been delayed or lost a lost more than they were before. ShipUp gives us more detail about the package status and whereabouts than the tracking available directly through UPS or USPS which is helpful in figuring out how to handle specific customer situations. ### 2. Our consumers have better informations on their order - very usefull for a small company like us **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandre T. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Shipup?** It helps to bring information to our consumers that we are not able to bring by ourselves. The consumer experience is way better now, they are not questioning themselves (or our customer service). Thanks to ShipUp, our customers are glad to have the right information at the right time. **What do you dislike about Shipup?** We are not able to connect with all our carriers, maybe because it's small companies. It means only part of our customers have information thanks to ShipUp **What problems is Shipup solving and how is that benefiting you?** Thanks to ShipUp, we have less email or call to the customer service regarding delivery timing. We don't lose time for this. And the customer feel that we care to give him/her the right information (they don't feel lost about it) ### 3. 30% less customer requests **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | Ecommerce manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Shipup?** It supplies customers with detailed tracking information that appear as coming from the brand. It replaces a human as someone who guides the client from the purchase to receiving the order. Also it serves as a customer success measurement tool ; in a subtle way with the thumb up/thumb down feature. **What do you dislike about Shipup?** The only minor suggestion I might have is the ability to have alert that tell you - as a ecommerce manager - when there are packages which are late ; to maybe send personal messages and get ahead of troubles. **What problems is Shipup solving and how is that benefiting you?** When we learned about Shipup we had a small customer service team and about 50% of the requests were related to shipping. When we introduced Shipup, we really experienced a decrease in these requests and it helped us a great deal. ### 4. Essential ecommerce tool **Rating:** 4.5/5.0 stars **Reviewed by:** Julien C. | Responsable E-Commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Shipup?** Easy to configure All-in-one platform Magento 2 integration **What do you dislike about Shipup?** Maybe the fact that there is no staging environment to really test the solution **What problems is Shipup solving and how is that benefiting you?** Problems: - Too much time spent by the customer service answering customers about their order status - Too many customers unsatisfied by the tracking availability - Lack of follow-up by delivery companies Benefits: - Less time spent to deal with customers requests - Better relationship between the brand and the customers ### 5. Great Support and Awesome Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Shipup?** The support team has been very accommodating to our needs. We have seen a reduction in the number of support tickets related to where is the order. **What do you dislike about Shipup?** It is a bit expensive but we are looking for ways to offset the cost with ads in the emails and tracking page. **What problems is Shipup solving and how is that benefiting you?** Customers were always asking where their order was. Now that this is clear (thanks to ShipUp) the number of customers asking this question has reduced dramatically. ### 6. Very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Florian P. | Shipping Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Shipup?** Easy to use and overall intuitive. This allows us to harmonize our customer notification system on a multi-site and multi-brand system and this reflects on our NPS group. **What do you dislike about Shipup?** We lose internal control of notifications. The liquid language, although rather simple and intuitive, is not always easy to use, especially in cases of complex formulas. **Recommendations to others considering Shipup:** Let's go **What problems is Shipup solving and how is that benefiting you?** We are improving a lot the customer satisfaction and the benefits is clearly on this point. We have also decrease our WISMO (Where Is My Order) so we can reallocate our customer service resources to proactive dispute management. ### 7. Very pleased with ShipUp and the support team **Rating:** 5.0/5.0 stars **Reviewed by:** Martin C. | Digital marketing manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Shipup?** ShipUp is a cool tool to help my customers have information about their deliveries. The team is very fast to reply and they always find a solution. They always have new projects and the solution is getting better and better. I am globally pleased with ShipUp. **What do you dislike about Shipup?** I think ShipUp could improve the Prestashop connector so that merchants can set up filters on order themselves. Currently, I have to write to the support. It's a very small inconvenient. **Recommendations to others considering Shipup:** Go for it **What problems is Shipup solving and how is that benefiting you?** My clients know more about their deliveries. They do not contact my customer service to have basic information. ### 8. Very Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Aedish Kumar J. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Shipup?** Ship up is a reliable service and there is fast interaction **What do you dislike about Shipup?** We should be contacted rapidly when having problems. **What problems is Shipup solving and how is that benefiting you?** Delivery process issues ### 9. Simple and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Shipup?** The user interface is pleasant (pretty and ergonomic). The team is friendly and responsive in case of a problem. Prices have not increased over time, unlike other online services (example Trustpilot). **What do you dislike about Shipup?** We have nothing to report. Except possibly that 1200 € per year for something that runs on its own might be a lot, but the email sending is included, so it's reasonable. **Recommendations to others considering Shipup:** We are satisfied and everything is running smoothly without needing to revisit it. It's been some time already, let's see if other competitors have appeared on the market. **What problems is Shipup solving and how is that benefiting you?** Shipup has allowed us to improve the user experience following orders placed on our site. We can have control over the information sent or not and have visibility on the information received by the customer. ### 10. Best tool for the shipment follow-up **Rating:** 5.0/5.0 stars **Reviewed by:** Emilie N. | head of e-commerce, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Shipup?** On the company's side, I like the ergonomy and the ease of use. On the client's side, I like the clarity of the follow-up. Since we work with Shipup, we have less messages from our clients. **What do you dislike about Shipup?** You can only improve the emails follow-up. I would need to have more statistics about the emails. **What problems is Shipup solving and how is that benefiting you?** We reduced the number of messages from our clients and increased their satisfaction. ### 11. Incroyable **Rating:** 5.0/5.0 stars **Reviewed by:** Audrey A. | Responsable ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Shipup?** The platform for clients, the templates are easy to customize as well as the wording. The support service is also very efficient for deployment and follow-up. **What do you dislike about Shipup?** I rarely use dashboards to rate carriers. But everything works correctly. **What problems is Shipup solving and how is that benefiting you?** Package tracking greatly reduces the number of customer service tickets. ### 12. Great start! **Rating:** 4.5/5.0 stars **Reviewed by:** Xavier P. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Shipup?** Easy to configure and to use Great onboarding **What do you dislike about Shipup?** Disconnect the notifications from the carriers is not easy and requires strong skills. **What problems is Shipup solving and how is that benefiting you?** Customize the post order experience and enhance parcels follow up ## Shipup Discussions - [What is Shipup used for?](https://www.g2.com/discussions/what-is-shipup-used-for) - [View Shipup pricing details and edition comparison](https://www.g2.com/products/shipup/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A14%3A29+-0500&secure%5Bsession_id%5D=af58f89b-7d3b-4ac4-96eb-fd767c963b65&secure%5Btoken%5D=627e782bed0526a3a34e2ce5f082a474c9af1f9a47f7c7f5a0bc7c92a039068c&format=llm_user) ## Shipup Features **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Additional Functionality** - Ad hoc Reporting - Event Logs - Access Controls/Permissions - AI Copilot - Workflow Management - Debit/Credit Card Processing - Root Cause Analysis - Conditional Logic - Generative AI - Search/Filter - Response Management - Prioritization - Dispute Management - Custom Fraud Rules - Real-time Alerts - Evidence Management - Rate of Return Analysis - Case Management - API - Task Management - Transaction Monitoring - Activity Dashboard - Payment Tracking - Payment Fraud Prevention - Customizable Templates - Refund Management - Data Synchronization - Business Process Automation - Risk Scoring - Predictive Analytics - Chargeback Tracking - AML Compliance - Financial Transaction Approval - Third-Party Integrations - Source Tracking - AI/Machine Learning - Claims Tracking - Real-Time Reporting ## Top Shipup Alternatives - [Elfsight](https://www.g2.com/products/elfsight/reviews) - 4.8/5.0 (887 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,893 reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - 4.6/5.0 (610 reviews)