ServicePower Reviews & Product Details

Service Power does it for you from dispatch to estimates to invoicing. They do the background & credentialing of the servicers to ensure their compliance, as well as knowing we are sending good people into customer's homes. It can handle the rates and associated rules around them as well. It has allowed us to do more without increasing headcount(s)! Review collected by and hosted on G2.com.

The background/credentialing functionality is not as smooth or hands-off as it should and could be, but still a lot more efficient than handling it ourselves - PlusOne may be the better alternative for this. Review collected by and hosted on G2.com.

ServicePower offers us a platform that allows us to track our external agents in real time, in addition to being able to manage the assets that they are in charge of, the platform allows us to know the status of a repair or service installation, and allows the user review the status of your request in real time, knowing the name of the person assigned, the time of the visit and the route of the assigned personnel, it also allows dispatching from the headquarters of all orders and allows you to have satellite tracking of everything field staff. Review collected by and hosted on G2.com.

The drawback that sometimes occurs is that the signal with the operators falls and access to the platform is difficult for the route technicians who need to report the entry or any new service, this generates delays in the operation and requires a debugging of the system from the server, this happens more times than we would like due to the large number of requests that are handled daily. Review collected by and hosted on G2.com.

We have a large base of engineers and also can count on Solution Power to supply outcomes with little treatment from our Preparation Group. It maximized paths and also map plans always work well for both the engineers to make sure effectiveness. Which aids deliver an extraordinary solution to our customers as well as aid us grow our company. Review collected by and hosted on G2.com.

We have since the set up no significant outages or issues. Any kind of tiny concerns come across have always been resolved by the consumer support team. Only dislike would be to improve the documentation, yet once more this was likewise resolved by their support team as well as always take on board any comments. Review collected by and hosted on G2.com.

Preliminary execution round was structured as well as efficient. 2nd phase much less structured from a needs point of view. Review collected by and hosted on G2.com.

We are using an older variation of the item which is customer web server based. I like to move to web-based organizing UI (which they have presently). Firm is not dexterous adequate to integrate brand-new attributes or insect repairs. Review collected by and hosted on G2.com.

extremely easy to accept service calls and process claims for warranty. Warranty claims can be submitted within a click of a button as the manufacturer already fills out the dispatch and claim information for you. It is very easy to check the status of your claims as there are different stages that it goes through... If there is any problem with a service claim that you submit you can easily make the corrections needed in order to get it through the paid process. this is a Great website Review collected by and hosted on G2.com.

customer service can be a bit lacking. If any problems arise with claims you can expect to be on hold for a good 30 minutes. Also, for some claim processing some claims can get stuck in a review status. Thus, you would have to call the company in order to get the to push the claim to the next status. Review collected by and hosted on G2.com.

Best for scheduling optimization and enables real time dispatch Review collected by and hosted on G2.com.

It is complex system to debug and lot of configuration required to setup and upgrades gives you hard times Review collected by and hosted on G2.com.

The ability to schedule and send jobs in real time Review collected by and hosted on G2.com.

The fact that you cannot tell if jobs are completed on the service power screen Review collected by and hosted on G2.com.

It is easy to use and interfaces well with other systems Review collected by and hosted on G2.com.

Standing data can take some time to set up Review collected by and hosted on G2.com.