---
title: ServicePower Reviews
meta_title: 'ServicePower Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 18 reviews by the users' company size, role or industry to
  find out how ServicePower works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 18
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# ServicePower Reviews
**Vendor:** ServicePower  
**Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 18
## About ServicePower
ServicePower is a leading field service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field service organizations around the world such as GE Appliances, LG, AIG, Allstate, and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted workforces. ServicePower also offers a fully managed network of contracted service providers to enable on-demand field service delivery in urban and hard-to-reach locations across North America and Europe.



## ServicePower Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of ServicePower, making interactions seamless for service partners and clients. (3 reviews)
- Users value the **high customizability** of ServicePower, enhancing ease of use and support during changes. (2 reviews)
- Users value the **high flexibility** of ServicePower, enabling easy customization and effective asset scheduling. (2 reviews)
- Users appreciate the **comprehensive features** of ServicePower, enhancing efficiency and visibility throughout the service process. (1 reviews)
- Users appreciate the **ease of use and strong customer support** provided by ServicePower, enhancing customization flexibility. (1 reviews)
- Users value the **flexibility to customize** in ServicePower, appreciating ease of use and support for necessary changes. (1 reviews)
- Easy Access (1 reviews)
- Real-Time Data (1 reviews)
- Response Time (1 reviews)
- Scheduling (1 reviews)

**What users dislike:**

- Users find **improvement needed** in ER changes and interface intuitiveness, impacting overall usability and vendor self-service. (2 reviews)
- Users find the **performance issues** frustrating, noting slow ER changes and lengthy custom development times. (2 reviews)
- Users find **customization difficulties** with ServicePower, suggesting it suits organizations with established processes and minimal adaptation needs. (1 reviews)
- Users often experience **delays** in custom development, impacting overall satisfaction with ServicePower. (1 reviews)
- Users often face **integration issues** with ServicePower, though they value the support for resolving these challenges. (1 reviews)
- Users find the **limited customization** of ServicePower constraining, preferring a fully integrated approach for optimal use. (1 reviews)
- Users find that some interface elements of ServicePower are **not user-friendly** , lacking intuitiveness and a modern design. (1 reviews)
- Poor Design (1 reviews)
- Slow Loading (1 reviews)
- Slow Performance (1 reviews)


## ServicePower Discussions
  - [What is ServicePower used for?](https://www.g2.com/discussions/what-is-servicepower-used-for)

- [View ServicePower pricing details and edition comparison](https://www.g2.com/products/servicepower/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-01+01%3A56%3A11+-0500&secure%5Bsession_id%5D=b64d6d29-60fd-480a-becb-07509d9223a3&secure%5Btoken%5D=5d45cd1f879103617607447a10e384e9f256f398fec1be1c71aeb72a67e3644c&format=llm_user)

## ServicePower Features
**Generative AI**
- AI Text Summarization
- AI Image-to-Text

**Before the Job**
- Calendar
- Dispatch
- Roles
- Booking

**On the Job**
- Employee Communication
- Client Notifications
- Field Sales

**After the Job**
- Reports
- Analytics
- Invoicing

**Platform**
- Customization 
- Integration APIs
- Internationalization
- User, Role, and Access Management
- Dashboards

**Agentic AI - Field Service Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Workforce Management Platform Features**
- Labor Forecasting
- Shift Scheduling
- Time & Attendance Tracking
- Absence & Leave Management
- Skills Management
- Succession Planning
- Workforce Analytics
- Self-Service Capabilities
- Mobile Shift Scheduling
- Team Communication

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