--- title: ServicePower Reviews meta_title: 'ServicePower Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how ServicePower works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 18 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServicePower Reviews **Vendor:** ServicePower **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 18 ## About ServicePower ServicePower is a leading field service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field service organizations around the world such as GE Appliances, LG, AIG, Allstate, and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted workforces. ServicePower also offers a fully managed network of contracted service providers to enable on-demand field service delivery in urban and hard-to-reach locations across North America and Europe. ## ServicePower Pros & Cons **What users like:** - Users appreciate the **ease of use** of ServicePower, making interactions seamless for service partners and clients. (3 reviews) - Users value the **high customizability** of ServicePower, enhancing ease of use and support during changes. (2 reviews) - Users value the **high flexibility** of ServicePower, enabling easy customization and effective asset scheduling. (2 reviews) - Users appreciate the **comprehensive features** of ServicePower, enhancing efficiency and visibility throughout the service process. (1 reviews) - Users appreciate the **ease of use and strong customer support** provided by ServicePower, enhancing customization flexibility. (1 reviews) - Users value the **flexibility to customize** in ServicePower, appreciating ease of use and support for necessary changes. (1 reviews) - Easy Access (1 reviews) - Real-Time Data (1 reviews) - Response Time (1 reviews) - Scheduling (1 reviews) **What users dislike:** - Users find **improvement needed** in ER changes and interface intuitiveness, impacting overall usability and vendor self-service. (2 reviews) - Users find the **performance issues** frustrating, noting slow ER changes and lengthy custom development times. (2 reviews) - Users find **customization difficulties** with ServicePower, suggesting it suits organizations with established processes and minimal adaptation needs. (1 reviews) - Users often experience **delays** in custom development, impacting overall satisfaction with ServicePower. (1 reviews) - Users often face **integration issues** with ServicePower, though they value the support for resolving these challenges. (1 reviews) - Users find the **limited customization** of ServicePower constraining, preferring a fully integrated approach for optimal use. (1 reviews) - Users find that some interface elements of ServicePower are **not user-friendly** , lacking intuitiveness and a modern design. (1 reviews) - Poor Design (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) ## ServicePower Reviews ### 1. Widely Adopted, But Slow to Evolve **Rating:** 4.0/5.0 stars **Reviewed by:** Mark P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about ServicePower?** A high percentage of vendors use ServicePower enabling a high % of Servicers using in particular industries **What do you dislike about ServicePower?** ER changes are slow and cumbersome. Need more tools for vendors to be self serve. **What problems is ServicePower solving and how is that benefiting you?** The ability to send work to a network and the network invoice our company for work performed ### 2. ServicePower works well for our application **Rating:** 4.0/5.0 stars **Reviewed by:** Mark P. | Director of Field Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about ServicePower?** Enables our company to dispatch work to a network and pay their claims. **What do you dislike about ServicePower?** Occasionally development takes time but no issues currently. **What problems is ServicePower solving and how is that benefiting you?** We use ServicePower to distribute service calls to a variety of different industry repair contractors. ### 3. One of the best apps **Rating:** 4.0/5.0 stars **Reviewed by:** Gautam M. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about ServicePower?** Its one of the app that helps managing the customer experience **What do you dislike about ServicePower?** Nothing so far. i find it really interesting **What problems is ServicePower solving and how is that benefiting you?** Service Power is helping in workforce management which makes things easier ### 4. ServicePower allows us to have control of our external agents **Rating:** 4.0/5.0 stars **Reviewed by:** Eimmy B. | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about ServicePower?** ServicePower offers us a platform that allows us to track our external agents in real time, in addition to being able to manage the assets that they are in charge of, the platform allows us to know the status of a repair or service installation, and allows the user review the status of your request in real time, knowing the name of the person assigned, the time of the visit and the route of the assigned personnel, it also allows dispatching from the headquarters of all orders and allows you to have satellite tracking of everything field staff. **What do you dislike about ServicePower?** The drawback that sometimes occurs is that the signal with the operators falls and access to the platform is difficult for the route technicians who need to report the entry or any new service, this generates delays in the operation and requires a debugging of the system from the server, this happens more times than we would like due to the large number of requests that are handled daily. **What problems is ServicePower solving and how is that benefiting you?** Our company manages a large number of external agents who perform the tasks of installation, maintenance and marketing of products, these personnel attend to a large number of service orders that arrive daily on our servers through our digital platforms, that is why it was necessary to have a platform that would allow us to track the management of our external agents and at the same time that would allow users to track their service orders. ### 5. Very Reliable Service System, without problems with Service or Stability of the Software program. **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about ServicePower?** We have a large base of engineers and also can count on Solution Power to supply outcomes with little treatment from our Preparation Group. It maximized paths and also map plans always work well for both the engineers to make sure effectiveness. Which aids deliver an extraordinary solution to our customers as well as aid us grow our company. **What do you dislike about ServicePower?** We have because the set up no significant outages or issues. Any kind of tiny concerns come across have always been resolved by the consumer assistance team. Only dislike would be to improve the documentation, yet once more this was likewise resolved by their assistance team as well as always take on board any comments. **Recommendations to others considering ServicePower:** Great system, but needs to catch-up with the times. **What problems is ServicePower solving and how is that benefiting you?** Given that the installation of the solution, we have no major concerns or worry about the software. Despite having the updates and normal upgrades to performance and also reliability. We have discovered the solution extremely reputable. Any tiny problem were fixed extremely rapidly. ### 6. Turnkey website that connects the manufacturers directly to the service companies **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2018 **What do you like best about ServicePower?** extremely easy to accept service calls and process claims for warranty. Warranty claims can be submitted within a click of a button as the manufacturer already fills out the dispatch and claim information for you. It is very easy to check the status of your claims as there are different stages that it goes through... If there is any problem with a service claim that you submit you can easily make the corrections needed in order to get it through the paid process. this is a Great website **What do you dislike about ServicePower?** customer service can be a bit lacking. If any problems arise with claims you can expect to be on hold for a good 30 minutes. Also, for some claim processing some claims can get stuck in a review status. Thus, you would have to call the company in order to get the to push the claim to the next status. **Recommendations to others considering ServicePower:** Most of the time you don't have a choice. The manufacturer does business with them. **What problems is ServicePower solving and how is that benefiting you?** Keeping track of our service calls and warranty claims all in one place to make sure that we get paid for every job that we go out of. It makes it easy to transfer the customers information into our own internal program for the purposes of bookkeeping. ### 7. Excellent Service Power **Rating:** 3.5/5.0 stars **Reviewed by:** Cormac M. | Meter Reading Manager, Utilities, Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2016 **What do you like best about ServicePower?** The ability to schedule and send jobs in real time **What do you dislike about ServicePower?** The fact that you cannot tell if jobs are completed on the service power screen **What problems is ServicePower solving and how is that benefiting you?** The scheduling of different types of jobs to engineers in a variety of geographical locations. ## ServicePower Discussions - [What is ServicePower used for?](https://www.g2.com/discussions/what-is-servicepower-used-for) - [View ServicePower pricing details and edition comparison](https://www.g2.com/products/servicepower/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+15%3A47%3A47+-0500&secure%5Bsession_id%5D=6d34d9b5-ec4f-4031-9a51-45881058a558&secure%5Btoken%5D=28e65a7671ac498cd1ab81528c4cf04b65c492f1be347145351cec19a50a4a23&format=llm_user) ## ServicePower Features **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Employee Communication - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication - Budgeting/Forecasting - Automated Scheduling - Employee Scheduling - Time Off Management - Workflow Management - Timesheet Management - Recruitment Management - Performance Management - Payroll Management - Attendance Management - Calendar Management - Employee Management - Compliance Management - Compliance Tracking - Activity Tracking - Sick Leave Tracking - Vacation/Leave Tracking - Skills Tracking - Variable Workforce - Reporting/Analytics **Additional Functionality** - Real-Time Reporting - Shift Swapping - AI Copilot - Real-Time Notifications - Reminders - Self Service Portal - Employee Database - Time Off Requests - Approval Process Control - Performance Metrics - Employee Onboarding - Document Storage - Real-Time Data - Data Import/Export - Time & Attendance - Drag & Drop - Clock In/Out - Customizable Reports - Generative AI ## Top ServicePower Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (977 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews)