Consulting Services for ServiceNow IT Operations Management

Serviceberry Technologies Pvt. Ltd. is a global IT Service Management and Workflow Automation company dedicated to enhancing enterprise efficiency and reducing operational costs. Specializing in areas such as IT Operations Management , Hybrid Cloud Management, Human Resource Service Management , and Customer Service Management , Serviceberry offers comprehensive consulting, deployment, and sustenance services. With a team of over 180 professionals serving more than 50 clients across six countries, the company focuses on delivering tailored solutions that align IT services with business objectives. Key Features and Functionality: - IT Service Management : Implementing best practices to streamline IT services, ensuring efficient incident, problem, and change management processes. - IT Operations Management : Providing real-time monitoring and management of IT infrastructure to maintain optimal performance and availability. - Hybrid Cloud Management: Facilitating seamless integration and management of hybrid cloud environments, enabling businesses to leverage both on-premises and cloud resources effectively. - Human Resource Service Management : Automating HR processes to enhance employee experiences and operational efficiency. - Customer Service Management : Enhancing customer support operations through efficient workflow automation and service delivery. Primary Value and Solutions: Serviceberry Technologies empowers organizations to transform their IT operations into strategic assets that drive business success. By integrating IT silos and automating routine functions, the company enables Chief Information Officers to deliver IT as a business-aligned service. This approach not only improves operational efficiency but also reduces costs and enhances service quality. Serviceberry's expertise in IT Enterprise Management and Integrations ensures that clients receive customized solutions that meet their unique needs, fostering long-term, value-centered relationships.

Show More

Show Less

ServiceOne Limited, established in 1999 and headquartered in Hong Kong, is a leading independent IT service provider with a robust presence across China, Hong Kong, Macau, and the Asia-Pacific region. With a team of over 2,200 technical and service professionals operating in 40 cities, ServiceOne specializes in delivering comprehensive IT solutions tailored to diverse client needs. Key Features and Functionality: - Consulting and Application Management Services: Expert guidance and management of IT applications to optimize performance and align with business objectives. - Digital Workflow Automation: Implementation of ServiceNow platform solutions to transform manual processes into efficient digital workflows, enhancing productivity and user experience. - Outsourced Managed Services: Comprehensive management of IT operations, allowing clients to focus on core business activities while ensuring system reliability and performance. - Hardware and Software Maintenance: Proactive maintenance services to ensure the longevity and optimal functioning of IT assets. - Project Management and Product Lifecycle Management: End-to-end management of IT projects and products, from inception through to completion, ensuring timely delivery and quality outcomes. - Secondment Services: Provision of skilled IT professionals to augment client teams, offering flexibility and expertise as needed. Primary Value and Solutions Provided: ServiceOne Limited addresses the complex challenges of digital transformation by offering integrated IT services that streamline operations, enhance efficiency, and drive innovation. By leveraging their extensive experience and regional presence, they provide clients with tailored solutions that improve service delivery, reduce operational costs, and support strategic business goals. Their commitment to adopting best practices and the latest technologies ensures that clients receive cutting-edge services that meet evolving market demands.

Show More

Show Less

Servos LLC is a ServiceNow Elite Partner dedicated to transforming public sector service delivery through innovative, citizen-first digital solutions. Specializing in co-creating high-value applications, Servos leverages the ServiceNow platform to enhance experiences for both citizens and government employees. Key Features and Functionality: - Automated Public Service Delivery: Servos replaces traditional paper-based processes with automated workflows and custom applications, streamlining service delivery for government agencies. - User-Centric Digital Experiences: The company designs intuitive, accessible digital interfaces tailored to the unique needs of each community, ensuring seamless interactions for citizens across various devices. - Integrated Solutions: By consolidating multiple legacy systems into a unified, secure environment on the ServiceNow platform, Servos enhances operational efficiency and data consistency. - ServosGov Framework: This specialized suite offers solutions like Grants Management, Citizen Services, and Content Management, addressing common challenges faced by state and local agencies. Primary Value and Problem Solving: Servos LLC empowers public sector organizations to modernize their service delivery, resulting in improved efficiency, transparency, and citizen satisfaction. By automating workflows and creating user-friendly digital experiences, Servos addresses the inefficiencies of outdated systems, enabling government agencies to better serve their communities.

Show More

Show Less

SHAW Software LLC is a specialized provider of data security solutions, offering a comprehensive suite of services designed to protect sensitive information and ensure compliance with industry regulations. Their offerings include data encryption, secure data storage, and comprehensive data management systems. Additionally, SHAW Software LLC provides consulting services to help organizations assess their data security needs and implement effective strategies. Their team of experts is dedicated to delivering tailored solutions that enhance data integrity and confidentiality. Key Features and Functionality: - Data Encryption: Implementing robust encryption protocols to safeguard data both in transit and at rest. - Secure Data Storage: Providing secure storage solutions that protect against unauthorized access and data breaches. - Comprehensive Data Management: Offering systems that facilitate efficient data organization, retrieval, and monitoring. - Compliance Services: Ensuring that clients meet necessary standards for data protection, including industry-specific regulations. - Cybersecurity Consulting: Assessing organizational data security needs and developing customized strategies to mitigate risks. Primary Value and Problem Solved: SHAW Software LLC addresses the critical need for robust data security in an era where cyber threats are increasingly sophisticated. By offering tailored solutions that encompass encryption, secure storage, and compliance services, they enable organizations to protect sensitive information effectively. This comprehensive approach not only safeguards data but also ensures regulatory compliance, thereby reducing the risk of data breaches and associated penalties. Clients benefit from enhanced data integrity and confidentiality, allowing them to focus on their core business operations with confidence.

Show More

Show Less

Sigital LLC is a consultancy dedicated to assisting organizations in delivering IT services more efficiently and effectively. With extensive management consulting experience, Sigital specializes in leveraging the ServiceNow platform to transform IT operations, enabling businesses and governments to establish the necessary foundation, framework, and agility required to succeed in today's digital economy. Key Features and Functionality: - IT Service Management : Sigital helps automate service delivery, implement analytics-driven workflows, and create role-based workspaces to streamline operations and enhance decision-making. - Customer Service Management : The company optimizes ServiceNow CSM features to manage customer interactions effectively, streamline service workflows, and drive continuous improvement, thereby maximizing customer self-service and satisfaction. - Managed Services: Sigital offers support, maintenance, enablement, and advisement for current and future platform capabilities, ensuring clients maximize their ServiceNow investment throughout their digital transformation journey. Primary Value and Solutions Provided: Sigital's primary value lies in its ability to transform IT operations by harnessing the power of the ServiceNow platform. By aligning IT service and operations management strategies with business objectives, Sigital enables organizations to compete more effectively and deliver services efficiently. Their expertise in ServiceNow ensures clients can realize and extend the platform's value, fostering improved service delivery, enhanced customer experiences, and sustained operational excellence.

Show More

Show Less

Sii is a leading technology consulting and digital transformation company, offering comprehensive Salesforce solutions to enhance customer engagement and streamline business processes. With a team of over 8,000 specialists, Sii provides end-to-end services, including consulting, analysis, implementation, change management, support, and training. As a certified Salesforce Partner, Sii delivers intelligent, multi-channel solutions tailored to various industries, ensuring clients achieve their digital transformation goals effectively. Key Features and Functionality: - Comprehensive Service Offering: Sii supports clients at every project stage, from initial consulting and analysis to implementation, change management, support, and training. - Salesforce Expertise: Proficiency across multiple Salesforce platforms, including Sales Cloud, Service Cloud, B2B Commerce Cloud, Marketing Cloud, Pardot, Field Service, Experience Cloud, Mulesoft, and Slack. - Industry-Specific Solutions: Tailored digital transformation strategies for sectors such as healthcare, retail, logistics, consumer products, hi-tech, electronics, industrial engineering, manufacturing, utilities, public sector, and finance. - Additional Services: Beyond Salesforce, Sii offers expertise in SAP, Dynamics, Magento, cloud solutions, Google Workspace, and Genesys. Primary Value and User Solutions: Sii's primary value lies in its ability to drive business transformation through customized Salesforce solutions. By leveraging their extensive expertise and industry knowledge, Sii helps organizations enhance customer engagement, optimize operations, and achieve sustainable growth. Clients benefit from a one-stop-shop experience, receiving end-to-end support that ensures seamless integration and maximized return on investment in their digital initiatives.

Show More

Show Less

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. We redefine what's possible, and create what's next. At Slalom, personal connection meets global scale. We build deep relationships with our clients in cities across the US, UK, and Canada, while sharing insights across markets to bring the full breadth of Slalom's expertise to every engagement. Our regional Build Centers attract top talent to rapidly develop the technology products of tomorrow. We also nurture strong partnerships with over 200 leading technology providers, including Amazon Web Services, Google Cloud, Microsoft, Salesforce, and Tableau. Slalom was founded on the idea that consulting doesn't have to be a grueling, road-warrior career. We live and work in the same communities as our clients. We're personal, courageous, and optimistic. Our promise, "Love your future," guides our culture, our work, and our relationships—helping us uncover solutions that others don't. Slalom's clients include more than half the Fortune 100 and a third of the Fortune 500—along with startups, non-profits, and innovative organizations of all kinds. Together, we tackle complex projects to deliver high-impact business results. Strategy. Go beyond the expected. We help you move confidently through ambiguity and risk, focus on customer needs, and deliver sustainable business value. Technology. Learn from your data, create incredible digital experiences, or make the most of new technologies. We blend design, engineering, and analytics expertise to help you build the future. Transformation. Shifting customers. New technologies. Industry disruption. Business moves fast, and we specialize in working through change with you. ​Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 7,000 employees. We were named one of Fortune's 100 Best Companies to Work For in 2019 and are regularly recognized by our employees as a best place to work. Learn more at slalom.com.​

Show More

Show Less

Combination of the best Business Technology experts, practices and tools offers clients a unique and comprehensive toolkit for creating business value.

Show More

Show Less

SOFtact Solutions, LLC is a Woman-Owned Small Business founded in 2017, specializing in delivering innovative solutions and engineering services to support today's warfighters and government entities. Headquartered in Fayetteville, NC, with a principal office in Augusta, GA, and additional locations in Huntsville, AL, and Tampa, FL, STS offers expertise in ServiceNow solutions, strategic advisory and program management, C5ISR enterprise architecture and design, and cybersecurity and IT services. Their mission is to create customer success by solving complex challenges with honesty and integrity, aiming to be a recognized partner of choice for the Department of Defense and other government agencies. Key Features and Functionality: - ServiceNow Solutions: STS provides comprehensive ServiceNow architectural, design, implementation, and sustainment services. Their team of cleared experts is certified across various application areas, including IT Service Management , IT Operations Management , Configuration Management Database , IT Business Management , Customer Service Management , and Field Service Management . They emphasize process optimization and platform integrations to enhance operational efficiency. - Strategic Advisory and Program Management: Leveraging extensive experience in Army and Special Operations, STS offers strategic advisory services and program management. Their flexible contracting options, including WOSB status, enable rapid and cost-effective problem-solving tailored to the unique needs of government clients. - Cybersecurity and IT Services: STS's cleared IT technical team delivers support and service desk services, Splunk engineering and implementation, VTC and telecommunications support, and cybersecurity and IT training services. They specialize in Commercial Solutions for Classified as a service and Zero Trust security models, led by their Technical Innovation and Integration Branch. - C5ISR Enterprise Architecture and Design: With over 50 years of Special Operations Forces communicator experience, STS provides non-proprietary solutions for C5ISR and tactical radio integration, consulting, and training. Their services include MIMO/MANET integration, airborne Command and Control solutions, and Communications on the Move solutions. Primary Value and Solutions Provided: STS's primary value lies in their commitment to being problem solvers for the Department of Defense and other government agencies. By offering a unique blend of industry and government experience, they understand the complex needs of their customers and deliver non-proprietary, cost-effective, and integrated applications and solutions. Their expertise in ServiceNow solutions, strategic advisory, cybersecurity, and C5ISR enables them to address critical challenges, streamline workflows, enhance efficiency, and drive mission success. As a HUBZone certified and WOSB, STS provides unmatched flexibility to contracting officials, offering competitive pricing and sole-source contracting options.

Show More

Show Less

Softcat is a IT infrastructure provider, delivering software licensing, hardware, security, managed services, cloud services and related IT services to customers in the UK.

Show More

Show Less